The Vermont Hotel
Castle Garth, Newcastle upon Tyne NE1 1RQ England
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About
#37 of 92 hotels in Newcastle upon Tyne
Location
Cleanliness
Service
Value
Few hotels can boast a more enviable city centre postcode than the Vermont Hotel, for this imposing structure is located in the heart of the City of Newcastle-upon-Tyne, not only next to the Castle Keep and opposite the historic Moot Hall, but also just two minutes from Newcastle's Central Station. Combining old character in the form of 1930s grandeur with contemporary elegance and four-star luxury, the landmark building is your base from which to discover the many bars, shops and attractions of the town centre and wider area. Look outside your window and you might see such sights as the River Tyne, Millennium Bridge or stunning cathedral, and it's not the only mark of the sheer inspiration of the Vermont Hotel experience. That's because the reasons for the hotel's reputation become clear with a stay in any one of its sophisticated bedrooms, which are finished in soft relaxing colours while also coming with a wealth of facilities for your pleasure and comfort, including - among others - private en-suite bathrooms, a mini bar and free Internet access.
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Property amenities
Free parking
Free internet
Fitness Centre with Gym / Workout Room
Bar / lounge
Nightclub / DJ
Taxi service
Conference facilities
Banquet room
Valet parking
Paid public parking nearby
Wifi
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary tea
Kids' meals
Special diet menus
Rooftop bar
Meeting rooms
Solarium
Rooftop terrace
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Shoeshine
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Room features
Desk
Housekeeping
Room service
Safe
Coffee / tea maker
Minibar
Flatscreen TV
Bath / shower
Telephone
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Charming
Languages Spoken
English, Russian, Spanish, Lithuanian
Location
100Great for walkers
Grade: 100 out of 100
205Restaurantswithin 0.5 km
153Attractionswithin 0.5 km
3570Reviews39Q+A100Room tips
Reviews
Traveller rating
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No Heating I have used this hotel before, and it is a good hotel in an excellent location, and the staff are very friendly. However, the temperature has now dipped to 12° but they have no heating in the building. This is ridiculous. I paid £717 for three nights And yet they can’t provide heating. I will go to Malmaison, which is where I usually stay when I am in Newcastle. It’s such a pity because the hotel is good, but not being able to provide heating that can be controlled in the room, is just ridiculous and should not happen in what is supposed to be a luxury hotel
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Guest Services, Guest Services / Front Office at The Vermont Hotel
Responded 3 days ago
Thank you for your feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great location! Dated, dusty rooms. However the worst thing is the bass that emanates from the club that is directly above the 11th floor. I took videos though can’t post on here. It blows my mind how it’s seemingly a normal occurrence in what is supposed to be a respectable establishment. It went on until at least 1am. How are people supposed to sleep? We went to reception, they didn’t care at all, offered nothing. Wish we’d have read other reviews before booking.
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Date of stay: September 2023Trip type: Travelled as a couple
Room Tip: Book a different hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Guest Services, Guest Services / Front Office at The Vermont Hotel
Responded 1 week ago
Thank you for your review and our sincere apologies for this we will pass onto Above for you. We would love for you to return, and we can re locate you within the hotel please reach out to us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The customer wrote a review 15 Sept
Newcastle upon Tyne, United Kingdom208 contributions161 helpful votes
The Vermont Hotel Newcastle upon Tyne A terrible terrible visit. 916379687 I used to love coming here. Today the place fell down the toilet. A visit on 13/9/2023 1. This place is not wheel chair friendly. There are no lifts to get into the place and staff on the door have no intention of helping. The wheel Chair user is shoved around the rear of the hotel. You go Pass the lorries and filthy bins. It really is not a good experience. Vermont be ashamed be very ashamed. 2. Who on earth have you got working in the bar.? They are no better than children the way they behave. Two very young people. I asked one to come over to take our order. As she was coming over, another customer stopped her. She didn’t say she was busy and ask him to wait. She served him and never came over. Then the other clown turned up. I asked her to come over and when she got to table she said ‘yeah’! I said pardon ? She repeated ‘yeah’. To which my reply was, I’m shocked at least you could have said is ‘good afternoon and how can I help you ? “ To which she replied ‘ oh I haven’t woken up yet’. No apology. She took the order and disappeared. Apparently they didn’t believe my order and thankfully a really helpful person turned up and saved the day for the hotel. 3. At the end a form of management turned up talking loudly and was saying to an employee how great he was by working between all the locations. However surely this place has meeting rooms and why should we the customer have to endure a staff appraisal meeting, at full volume !!!! It’s just not confidential for the man and not required for the customer. All in all a really terrible experience. There was no sign of customer care. Apart from the blonde lady no one cared. At present go somewhere else. This crew could careless. They only want the money. A great great shame.…
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Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Guest Services, Guest Services / Front Office at The Vermont Hotel
Responded 1 week ago
Thank you for your revised review and we would be more than happy to discuss this with you on a one to one and try to resolve these issues rather than on a social media site for all to see. Please reach out should you wish to discuss further.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was expecting more. Wr visited Newcastle to see family take part in the Great North run. We have visited several times and stayed in other hotels. This time we thought we would treat ourselves. We booked a suite. Well don’t bother. It’s tired, dated and in places tatty. We paid for overnight parking only to be told on arrival that we had to move our car by 11am! Why? Other guests would not be arriving until 3pm (check in time). The staff wouldn’t budge on this. If we had know in advance we would have made plans. But it was the GNR - where could we park. Really spoilt our trip - the stress of parking. The suite was on the top floor with the roof top bar above our room! Very noisy (again not advised of this before our trip). Breakfast was average and we had to ask twice for coffee! No I wouldn’t paid money to stay her again - I’ll be going back to the Marriott.…
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Date of stay: September 2023Trip type: Travelled with family
Room Tip: Parking finished at 11am on the day you leave
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Guest Services, Guest Services / Front Office at The Vermont Hotel
Responded 2 weeks ago
Thank you for your review and apologies if you did not agree with the parking. Due to limitations on space, we have we do have to control parking we only have 40 spaces and if we had let all the of cars stay until after the GNR we would be unable to accommodate arriving guests. I will pass your feedback to the Breakfast Team about the coffee, and I will apologise on their behalf. We do hope that you would re consider visiting again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
As a group, we went to have afternoon tea; the food we ordered was amazing and really well-prepared and arrived promptly. There was a really nice atmosphere to the place and the hotel itself was very sophisticated with tasteful decor. Overall, it was an enjoyable experience but the only issue we had was the tables: the chairs were very deep and low down, and the table was also quite low down and rather small, meaning that we had t have extra stools brought out to hold the food that didn’t fit on the table. This, however, did nothing to ruin the experience and staff were very professional and approachable. If the chance arises, we would be happy to return.
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Date of stay: August 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Guest Services, Guest Services / Front Office at The Vermont Hotel
Responded 2 weeks ago
Thank you for your review and comments and we are so pleased you enjoyed your visit with us. We do hope that we can welcome you all back very soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Vermont is a hotel that keeps on giving. We have stayed here several times and each time it seems to get better. The staff cannot do enough for you and the concierge service is second to none. The location is excellent.
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Date of stay: July 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Guest Services, Guest Services / Front Office at The Vermont Hotel
Responded 3 weeks ago
Thank you for your lovely review and comments which we will pass on to the team. We look forward to welcoming you back again soon. Best wishes
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fantastic & very helpful service from the Supervisor Daniel on Reception. She is always so happy & friendly and sorted out an issue we had with a Gentleman's afternoon tea gift in no time at all. We thought it had expired & it hadn't haha. All booked up now 😊. Thank you Daniel for everything 🌼
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Date of stay: September 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Really lovely city centre Hotel in a perfect location next to Newcaste Castle and everything in...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Guest Services, Guest Services / Front Office at The Vermont Hotel
Responded 3 weeks ago
Thank you for your lovely review and comments which we will pass on to the team. We look forward to welcoming you back again soon. Best wishes
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful hotel, room was lovely with a view of the bridge. The hotel manager was very helpful and accommodating. The stay and dine offer is extremely good , the 3 course meal was excellent . Look forward to returning.
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Date of stay: August 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Guest Services, Guest Services / Front Office at The Vermont Hotel
Responded 3 weeks ago
Thank you for your lovely review and comments which we will pass on to the team. We look forward to welcoming you back again soon. Best wishes
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Irishsky14 wrote a review Aug 2023
Newcastle upon Tyne, United Kingdom253 contributions107 helpful votes
Very tired and dated, boring decor filthy window’s mediocre food. We stayed here as we attended a wedding but honestly there are hundreds of beautiful hotels in Newcastle and this isn’t one of them. The key card for the room didn’t work and the first day we stayed I had to go back to reception 5 times to say I couldn’t get into my room again, miserable receptionist, toilet was broken and previous guests rubbish left in the rubbish bin along with an old pair of socks.
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Date of stay: August 2023Trip type: Travelled as a couple
Room Tip: Go eat elsewhere the food isn’t good. Parking can be hit or miss and very noisy with trains...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Guest Services, Guest Services / Front Office at The Vermont Hotel
Responded 3 weeks ago
Thank you for your review and our sincere apologies for any inconvenience caused. Your points will be looked into.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Arriving there was plenty of parking spaces around the back of the hotel, one of the main perks of the hotel. Check in was ok but only one person on the desk even when a big group turned up. The room, no real issue on the actual room, the location however was not to be desired. The widow opens out opposite a large air extractor, this was noisey and smelt like cooking oil so the window needed to be kept closed. Not a massive problem, it wasn't too hot and we had a fan. The problem when we returned was the nightclub above us banging music until 1pm. I'd read a few complaints about this but being the hotel wasn't full didn't expect to be put at the top with music thudding until 1am. My partner did ask to move as she can't cope with the loudness for another night and we were able to move to a lower floor for a proper nice sleep. But why put people in these rooms unless full? We had food when we arrived at around 7pm, picked 2 courses for a set fee which were really nice and good value, not so much good value individually but as a 2 course meal it was. Disappointed with the room, and the price of drinks on the roof top bar is not worth it. However parking and food was pretty good. Shame as it could have been much much better.…
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Date of stay: July 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Guest Services, Guest Services / Front Office at The Vermont Hotel
Responded 3 weeks ago
Thank you for your review which we very much appreciate, and we do take your comments on board. Will we pass your feedback to Above for you as this is a separate venue, and we will address any issues you have mentioned regarding the hotel. We are pleased to hear that you did enjoy your dinner and this will be passed onto the Chefs and Restaurant.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$99 - US$170 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
vermont hotel newcastle upon tyne, vermont newcastle upon tyne
LOCATION
United KingdomEnglandTyne and WearNewcastle upon Tyne
NUMBER OF ROOMS
101
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Frequently Asked Questions about The Vermont Hotel
Which popular attractions are close to The Vermont Hotel?
Nearby attractions include The Glamorous Owl (0.3 km), Escape Newcastle (0.5 km), and Crown Posada (0.06 km).
What are some of the property amenities at The Vermont Hotel?
Some of the more popular amenities offered include a rooftop bar, an on-site restaurant, and a lounge.
Which room amenities are available at The Vermont Hotel?
Top room amenities include a minibar, a flat screen TV, and a desk.
What food & drink options are available at The Vermont Hotel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Vermont Hotel?
Yes, free parking, paid public parking nearby, and street parking are available to guests.
What are some restaurants close to The Vermont Hotel?
Conveniently located restaurants include Simla Restaurant, Aneesa's Buffet Restaurant, and Twenty Twenty.
Are there opportunities to exercise at The Vermont Hotel?
Yes, guests have access to a fitness centre and a sauna during their stay.
Is The Vermont Hotel located near the city centre?
Yes, it is 0.7 km away from the centre of Newcastle upon Tyne.
Are any cleaning services offered at The Vermont Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does The Vermont Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Vermont Hotel?
The staff speaks multiple languages, including English, Spanish, Russian, and Lithuanian.