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Holiday Inn Express Newcastle - Metro Centre, an IHG Hotel

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Clasper Way Swalwell, Newcastle upon Tyne NE16 3BE England
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Traveller (116)
Room & Suite (79)
Dining (6)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 01/04/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express Newcastle - Metro Centre, an IHG Hotel
Updated 01/04/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#16 of 91 in Newcastle upon Tyne
Location
Cleanliness
Service
Value
Travellers' Choice
Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Conference facilities
Meeting rooms
Baggage storage
Non-smoking hotel
Parking
Wifi
Bar / lounge
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Vending machine
Shared lounge / TV area
24-hour front desk
Dry cleaning
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Room features
Blackout curtains
Housekeeping
Safe
Iron
Coffee / tea maker
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Business
Languages Spoken
English
1046Reviews35Q+A100Room tips
Traveller rating
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Popular mentions
doncasterdarling wrote a review Apr 2022
Kingston-upon-Hull, United Kingdom137 contributions89 helpful votes
for the price it's great. staff lovely , clean room, decent breakfast. Bathroom spotless- but no bath. Fantastic gastro pub- the skiff next door. Next to bus stop for Newcastle central too. Only small point is only one bedside table and chair- but to be fair didn't ask for another. geared up to business travellers. But highly recommend for the price.
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Date of stay: March 2022
Value
Cleanliness
Service
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Response from Izaskun Olarreaga, Owner at Holiday Inn Express Newcastle - Metro Centre, an IHG Hotel
Responded 2 weeks ago
doncasterdarling, thanks for your feedback! Sounds like you had a lovely time with us! The team will be happy to know their service was worth mentioning. We're glad the inclusive breakfast was a highlight of your stay! See you next time! Best wishes, Izaskun
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Chri5topherRach3l wrote a review Apr 2022
Peterborough, United Kingdom15 contributions1 helpful vote
Good location, plenty of parking and a good breakfast selection - which is free of charge. Only a couple of bits let it down - poor Wi-Fi speed, or throttling so video calls or YouTube does not work. Not quite enough shower pressure, though bathroom is clean and well presented. Mattress also lumpy and could do with an update. Not a bad base for a couple of days for not a lot of money really.
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Date of stay: April 2022Trip type: Travelled
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Response from IHG Service, Owner at Holiday Inn Express Newcastle - Metro Centre, an IHG Hotel
Responded 1 week ago
Dear Chri5topherRach3l, Thank you for sharing your impressions of your recent stay with us, and for choosing our hotel for your visit in Newcastle. I am pleased that the location of our hotel, our breakfast and the cleanliness of our room met your expectations. We strive to provide the best possible service as well as experience, and it is always great to hear from our valued guests on how we are doing. I also take note regarding your comments about the shower pressure. Please be assured that I will forward your comments to our team to provide a better experience in the future. I apologize if this might have caused you inconvenience. Once again, thank you for choosing to stay with us. We would be delighted if you visit us again in the future. Best Regards, Ben W. Case Manager IHGService
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Lisa C wrote a review Apr 2022
Abu Dhabi, United Arab Emirates4 contributions
Staff are really helpful, genuine and caring when you stay. All staff always strive to see where they can support or help- Richard on the front desk was particularly helpful- supportive and and general all round great guy. His service made us change our plans and book three further nights at Holiday express. Breakfast was outstanding and rooms were clean, tidy and had all the needed amenities. Thanks for a great stay we will be back Lisa
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Date of stay: April 2022Trip type: Travelled
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Response from Izaskun Olarreaga, Owner at Holiday Inn Express Newcastle - Metro Centre, an IHG Hotel
Responded 4 weeks ago
Wow! What a wonderful review. Thanks, A6257LJlisac! It's fab to see the main highlight of your stay was the service you received. We'll make sure Richard receives the recognition he deserves. We hope to see you again soon! Take care, Izaskun
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ALS23 wrote a review Apr 2022
10 contributions4 helpful votes
Great hotel for a few nights away. We stayed as we were visiting for a wedding in the area. We booked a family room which was comfortable and very clean. A warm welcome from Vicky and Shannon and nothing was too much. Requested a ground floor room which was ready for us on arrival. A good variety of breakfast items to choose from and dietary requirements attended to upon request. A short walk to the Metro Centre, TGI on the car park and a KFC across the road so you're not stuck for food. I would recommend to anyone looking for a place to stay in the area.
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Date of stay: April 2022Trip type: Travelled
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Response from Izaskun Olarreaga, Owner at Holiday Inn Express Newcastle - Metro Centre, an IHG Hotel
Responded 4 weeks ago
Thank you for letting us know about your amazing experience, Alex! We're glad to see your trip was worthy of 5-stars. We're thrilled we provided you with top-notch service! We're glad our location suited your needs. Hoping to see you again soon! Best regards, Izaskun
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Samuel V wrote a review Apr 2022
3 contributions
Booked through British Airways and had no issues. The staff were very friendly and accommodating. We were assigned an access room which was not an issue and it did not differ too much from a normal room apart from our bathroom being a wet room. The room was clean and had new towels, a kettle and tea. It’s located not too far from IKEA, a few shops and about a 5 minute drive from the Metro Centre. Would stay again, thanks for the service!
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Date of stay: April 2022Trip type: Travelled
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Response from Izaskun Olarreaga, Owner at Holiday Inn Express Newcastle - Metro Centre, an IHG Hotel
Responded 4 Apr 2022
Samvalasek, thanks for taking the time to review our hotel! We're glad to see you had an enjoyable stay. The team will be happy to know their service was worth mentioning. If there is anything else we can do for you, please let us know! Best regards, Izaskun
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PRICE RANGE
US$66 - US$103 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express newcastle metro centre hotel newcastle upon tyne, holiday inn newcastle upon tyne
LOCATION
United KingdomEnglandTyne and WearNewcastle upon Tyne
NUMBER OF ROOMS
134
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Frequently Asked Questions about Holiday Inn Express Newcastle - Metro Centre, an IHG Hotel
Which popular attractions are close to Holiday Inn Express Newcastle - Metro Centre, an IHG Hotel?
Nearby attractions include MetroCentre (1.0 km), TeamSport Indoor Go Karting Newcastle (0.4 km), and Jump Arena Gateshead (0.9 km).
What are some of the property amenities at Holiday Inn Express Newcastle - Metro Centre, an IHG Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a lounge.
What food & drink options are available at Holiday Inn Express Newcastle - Metro Centre, an IHG Hotel?
Guests can enjoy free breakfast, a lounge, and free instant coffee during their stay.
Is parking available at Holiday Inn Express Newcastle - Metro Centre, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express Newcastle - Metro Centre, an IHG Hotel?
Conveniently located restaurants include Jashn Restaurant, The Skiff Inn, and Bella Italia Gateshead.
Are pets allowed at Holiday Inn Express Newcastle - Metro Centre, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Express Newcastle - Metro Centre, an IHG Hotel offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Are there any historical sites close to Holiday Inn Express Newcastle - Metro Centre, an IHG Hotel?
Many travellers enjoy visiting Victoria Tunnel (5.8 km), Quayside (5.0 km), and Newcastle Cathedral (4.5 km).
Is Holiday Inn Express Newcastle - Metro Centre, an IHG Hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.