Maldron Hotel Newcastle
17 Newgate Street, Newcastle upon Tyne NE1 5RE England
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#4 of 92 hotels in Newcastle upon Tyne
Location
Cleanliness
Service
Value
Travellers' Choice
Maldron Hotel Newcastle is a 4-star hotel in Newcastle which opened its doors in December of 2018. It is located in a prime city centre location with all of this beautiful city’s attractions right on the hotel’s doorstep. With 265 beautifully appointed rooms including deluxe and executive rooms, 24hr access fitness suite, 3 meeting rooms and a Grain & Grill Restaurant Bar & Courtyard, we are the perfect place to stay whilst visiting this fabulous city. Directly opposite the hotel is Eldon Square and The Gate leisure complex. A 5-minute walk will take you to Newcastle train station which is also connects you to Newcastle International Airport within 30 minutes via Metro.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Bar / lounge
Patio
Children's television networks
Highchairs available
Taxi service
Business Centre with Internet Access
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Vending machine
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Newspaper
Non-smoking hotel
Outdoor furniture
Sun terrace
Sun umbrellas
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Family
Languages Spoken
English, French
Location
100Great for walkers
Grade: 100 out of 100
385Restaurantswithin 0.5 km
228Attractionswithin 0.5 km
1109Reviews35Q+A100Room tips
Reviews
Traveller rating
- 847
- 159
- 60
- 23
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Popular mentions
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Most Recent
Sam - the barman was exceptional Courteous , helpful and exceptional client service. The hotel was clean , in a great location and the staff very friendly . In a very busy and lively location but the rooms were quiet . Breakfast was good value. Bd the evening meal choices were very good
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Date of stay: September 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Room was lovely and clean. Amazing staff very friendly and hospitable. The bar was very busy and noisy in the afternoon but nice in the evening after a night at the theatre. Thank you to Sam on the bar downstairs for the amazing pornstar and espresso martinis.
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel is clean and nice and the customer seevice is amazing I recommend the staff Arif he is kind and nice i really like the place and the customer service. Near the by resturants, bars and the center is few steps away the location is nice to stay in
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Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
For my husbands 70th birthday we chose to stay for 3 nights at the Maldron Hotel in Newcastle with friends. This was our 3rd time staying here and previously have had no trouble at all and always had a very enjoyable stay. This year we were in room 207, unfortunately for us it was next to the stag revellers. During the night drunken guests started pounding the door opposite ours and were playing loud music, talking loudly in the hallway and slamming and knocking on each others doors. This went on till 5.45 am resulting in an awful, almost sleepless night, even after night staff did visit the room and warned them to keep the noise down it still continued. I do realise that although the abysmal behaviour of some guests is not the hotel's fault maybe when booking stag and hen parties they should all be accommodated on the lower floors. In the morning I approached reception and spoke to Jodie who was very sympathetic to our complaint and asked us to speak to the Duty Manager, when my husband informed him of the excessive noise the previous night, his explanation was that it could have been the umbrellas outside causing the noise or possibly students, I personally felt he was disrespectful and not in the least interested in our complaint. We spoke to Jodie after breakfast and she organised a room move to a higher floor, as we were going out for the day housekeeping staff took our cases to our room. On return to hotel our room 445 keys were ready and everything organised. Shout out to Jodie at Reception for her professionalism in dealing with our complaint, her incredible hard work and dedication made us feel super special also shout out to Linda from Housekeeping you both made the rest of our stay very enjoyable. I would just like to say that this experience has not put us off returning. Diane Neil…
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Date of stay: September 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I would return to the Maldron again, the customer care given was excellent. especially Victoria who went above and beyond to help us with everything. The restaurant staff were very friendly and efficient in serving us. The rooms were clean and very comfortable. I definitely will return to this hotel in future as my daughter is attending university in Newcastle. ⭐️⭐️⭐️⭐️⭐️ for hotel staff.
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Date of stay: September 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Me and my husband stayed Saturday after dropping our daughter off for University, and the hotel was a perfect fit. Really good location, even better than our daughters accommodation! The lady who checked us in was pleasant despite how busy their desk was. Rooms were above the standard of hotels we have stayed in before, and we felt they were reflective of the price and advertisement. What rounded off our trip was the bar! Lovely area to relax in at the end of the night, and Sam on the bar helped give us some great advice to pass onto our daughter! He ended up giving his own little talk to a couple of the parents who happened to be all at the bar at once after dropping their children off that day! When coming to visit my daughter, this will be the first hotel I look to book!
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Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Excellent hotel. Best thing about it is the staff. Checkout staff incredibly pleasant and welcoming. Food good and discount for runners was very generous. In summary hotel is great, but it’s the staff that make it.
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Anna Wadcock, General Manager at Maldron Hotel Newcastle
Responded 2 weeks ago
Dear Keitho843, Thank you for the brilliant review! Thank you for choosing us as your home from home whilst visiting for the GNR. We're so glad you received a warm welcome and we hope to see you same time next year! Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was my 2nd visit to this hotel. Great location everything on the doorstep for sightseeing,shopping and nights out. Arie on reception was amazing he recognised I was at the hotel last time and gave me complimentary drinks on arrival. Breakfast was brilliant a lovely choice of cooked food and continental style foods. Also very close to the train station and metro. All in all another great trip. Can’t wait to go back…
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Date of stay: August 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Anna Wadcock, General Manager at Maldron Hotel Newcastle
Responded 2 weeks ago
Dear De84maughan, Thank you so much for the 5* review! We're over the moon you enjoyed your stay and look forward to welcoming you back again in the future. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great hotel and very clean and the bed was very comfy within walking distance to many places including the train station, Staff where very helpful and the breakfast was great first time using this hotel chain and we will use again thanks again for a wonderful stay.
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Date of stay: August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Anna Wadcock, General Manager at Maldron Hotel Newcastle
Responded 2 weeks ago
Dear EdinburghKela, Thank you so much for the fantastic feedback. We're so pleased you enjoyed your stay, especially our vitality breakfast. We can't wait to welcome you back again soon. Kind regards, Stephanie Birch Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel was comfortable and clean. Most staff were friendly and helpful with one exception. I had a scary experience when I was stuck in one of the lifts for about 20 minutes and a lot of the time was in the dark as lights went out. In spite of banging and pressing alarm nobody came and eventually doors opened by themselves. I spoke to male on reception who made me feel like an idiot asking for my key card and showing how you tapped to go up. He wouldn’t listen when I said I was going down and even so had tried tapping anyway. He got angry and I left. The next morning I reported it to the girl on reception. What a difference. Steph could not have been nicer or more sympathetic. Every time we saw her she asked how I was and gave us complimentary drinks at dinner. She deserves credit for her reaction. The food was very good with plenty of choice. Rooms were spacious but could do with more places to store clothes. I woukd stay here again.…
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Anna Wadcock, General Manager at Maldron Hotel Newcastle
Responded 3 weeks ago
Dear Meander09438243064, Thank you so much for taking the time to provide some feedback following your recent visit to us during your coach trip. We're so pleased you enjoyed your stay overall and are sorry to hear of the issue with the lift. We look forward to welcoming you back again in the future, Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$92 - US$167 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandTyne and WearNewcastle upon Tyne
NUMBER OF ROOMS
265
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Frequently Asked Questions about Maldron Hotel Newcastle
Which popular attractions are close to Maldron Hotel Newcastle?
Nearby attractions include The Escape Key (0.2 km), EXIT Newcastle (0.2 km), and The Glamorous Owl (0.3 km).
What are some of the property amenities at Maldron Hotel Newcastle?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Maldron Hotel Newcastle?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Maldron Hotel Newcastle?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Maldron Hotel Newcastle?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Maldron Hotel Newcastle?
Conveniently located restaurants include Little Nino's, Twenty Twenty, and Turtle Bay Newcastle.
Is Maldron Hotel Newcastle located near the city centre?
Yes, it is 0.2 km away from the centre of Newcastle upon Tyne.
Are any cleaning services offered at Maldron Hotel Newcastle?
Yes, dry cleaning and laundry service are offered to guests.
Does Maldron Hotel Newcastle offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Maldron Hotel Newcastle?
The staff speaks multiple languages, including English and French.
Are there any historical sites close to Maldron Hotel Newcastle?
Many travellers enjoy visiting Victoria Tunnel (1.6 km), Quayside (0.9 km), and Newcastle Cathedral (0.4 km).