Late check out was a bonus. Staff very helpful. Breakfast buffet could do with being larger as it gets wiped out very quickly when the hotel is busy. Always a large queue for coffee. Would stay again. TripAdvisor minimum comments blah blah blah
We stayed the night before the Great North Run 2022. Staff were incredibly friendly and welcoming on arrival. The room was well equipped with a fridge, small freezer, kitchen sink and tea towel. Perfect for travelling with a 12 week old baby. Bathroom was very modern, light and clean. Bed was huge and extremely comfy. There was free pasta and a glass of wine / beer on the night before the run. Great choice for breakfast too, with a particularly chatty and upbeat waitress cleaning the tables as soon as they became vacant. The ladies on reception organised a late checkout for us which we really REALLY appreciated with a baby so that we could use the room until husband had finished the run (thank you!). We absolutely loved our stay and would definitely return on another visit to Newcastle.…
Exceptional hotel with parking at a reasonable price in a great location for exploring Newcastle and attending a conference at Northumbria university. On arrival the staff were very welcoming and obliging as a mistake had been made on the booking giving us a double bed instead of twin beds, this was quickly sorted. The beds were comfortable, the facilities in the room were great. There was plenty of choice at breakfast and we experienced Monday early evening free drinks and nibbles. I would recommend this hotel to anyone going to Newcastle.
Stayed here the night before the great north run, the staff are the friendliest and most helpful! They gave us goodie bags and there was a pasta, salad, beer and wine evening at no charge for all the runners which was so unexpected and amazing, they organised a taxi for us and we were able to keep the car on their carpark after our stay for a minimal charge, the rooms are absolutely amazing!! Definitely be back!!!
Lovely clean rooms with all amenities you could need. Cheap to park and a great location for the quays area. Decent choice for buffet breakfast. Staff are all super friendly and helpful. No complaints from me and would defo use again
What a pleasure it was to stay in such a welcoming and friendly place. Great rooms with all the facilities you need including a great shower. Downstairs to large social area with comfy seating. A well stocked 'Pantry' with drinks and snacks at very reasonable prices. Breakfast all you could need to set you up for the day. Nothing too much trouble for the reception staff, Louana, and Jane. Special mention for Sarah the Executive Housekeeping Manager, absolutely the beating heart of customer service, a credit to the IHG group. Many thanks for going the extra mile to look after a group of 8 of us. I will be back again for sure.
Absolutely fantastic stay. The rooms are very well equipped and very comfortable. The lounge area is also comfy with decent coffee and tea on tap 24/7. But the best thing about the stay was the staff. Nothing was any trouble, and they were all super friendly, in particular the executive housekeeping manager Sarah, and her team, thanks for looking after 8 noisy golfers over the weekend. Would definitely recommend a stay here if coming to Newcastle.
Fantastic accommodation, great location and sooperb staff, very highly recommended. I was expecting basic budget accom at the price, but the rooms are really well speced, the inclusive breakfast was varied and really good value and the staff couldn't do enough to help! 6 stars!
Stayed 8 nights in September. Great location near waterfront, great walkability and great parking/accessibility. Staff friendly both check in and breakfast. Breakfast excellent. Breakfast area seemed very small compare to other Staybridge hotels used. Carpet in our 2nd floor room was very dirty, marks everywhere. Not been replaced for 13 years.. 1st floor room carpets had been replaced.
Had a wonderful 4 nights here, very friendly staff , great breakfast and happy hour two nights. Room was spotless with full apartment facilities and quiet. Just one thing.. I would like to be able to open the window for some fresh, natural air. Apart from that it was superb. Many thanks .