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Holiday Inn Norwich City, an IHG hotel

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Carrow Road, Norwich NR1 1HU England
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Traveller (246)
Room & Suite (415)
Dining (48)

About

#12 of 49 hotels in Norwich
Location
Cleanliness
Service
Value
This contemporary, stylish, award winning hotel (Hotel of the Year 2011) is the perfect property for business and leisure guests visiting historic Norwich. Holiday Inn Norwich City is the newest full service property in the city and has 150 air conditioned, light, modern bedrooms all of which are non smoking. Many of the rooms offer a pitch view of Norwich City's premier league ground and with a mix of executive, suites, standard, twin and accessible rooms we can offer something for everybody. The hotels atmospheric bar is a meeting place for everybody and serves a superb selection of wines, beers, bar snacks or full meals from our dine anywhere menu, or dine in style in our superb restaurant, the choice is always yours. Thinking of exploring? The hotel is in walking distance of Norwich's two cathedrals, its stunning Castle dating back to the Norman Conquest and the superb Norwich Lanes for individual bespoke shops. Alternatively head for the Chapelfield Shopping Centre with over 90 well known outlets making it a shopping paradise and placing Norwich in the top 10 of UK shopping destinations. With only a 5 minute walk to Norwich station leave the car at the hotel and let the train take the strain and visit the beautiful North Norfolk coast, the delightful Norfolk Broads or the seaside resort of Great Yarmouth what could be easier?
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Banquet room
Meeting rooms
Baggage storage
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Iron
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Mid-range
Languages Spoken
English, Russian, Hindi, Hungarian and 4 more
1274Reviews23Q+A100Room tips
Traveller rating
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Mary H wrote a review Nov 2022
2 contributions2 helpful votes
I cannot fault the service at this Hotel. The Reception staff were very friendly, we had requested a certain room and they had noted it and we were given the room we requested. The Restaurant was lovely and food very well priced. We would definately visit again.
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Date of stay: November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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John G wrote a review Nov 2022
Tibshelf, United Kingdom519 contributions52 helpful votes
I booked a 4 night stay 10th to 14th July 2022 requesting an Accessible Room. When I entered the allocated room I found that the Bed was too low for me to use I would not be able to rise from it . I have experienced this problem on previous occasions resulting in the Hotels provided plastic feet to raise it by approximately 30cm. The Hotel Reception told me that they were unable to solve my problem and gave me a full refund. I had no coice but to drive th 3 hours home and cancel my plans for this period. I stayed at an ihg Hotel in Winchester earlier this year and experienced a room with perfect facilities for my needs.
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Date of stay: July 2022
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Other at Holiday Inn Norwich City, an IHG hotel
Responded 1 week ago
Hi John G, Thank you for sharing your thoughts about your stay. We appreciate you choosing our hotel and doing business with IHG. We dedicate ourselves to providing a positive and excellent hotel experience, and I am sorry for the issues encountered. I've shared your feedback with our hotel management for review. I've also sent you a private message to discuss this further. We hope you can give us a chance to regain your trust and confidence in our service. Sincerely, Riz E. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
IndreKriau wrote a review Sep 2022
Colchester, United Kingdom25 contributions4 helpful votes
Pros: Near to the train station, very clean, dog friendly. Lovely to have received 2 free drink vouchers for my partner’s birthday. Cons: Not a good value for money, dark and dingy room with a view to a dumpster area where staff have cigarette breaks and make noise early hours when sorting out rubbish. Feels like the hotel charges you for every possible thing, quite upsetting to have to pay extra for the dog upon arrival, not notified about it previously. Dog bed and bowls promised, but not delivered. Rooms outdated, staff not particularly friendly, apart from a few (Rita and Mark). Expensive food and drink, cocktails not available. Had to pay extra charges for tray service even though already paid £15 per person for breakfast.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Other at Holiday Inn Norwich City, an IHG hotel
Responded 26 Sep 2022
Dear IndreKriau, Thank you for choosing our hotel while visiting Norwich and for taking the time to provide feedback about your experience. Pleasure having you as our guest. I am pleased that the location of our hotel, the cleanliness of our rooms and dog friendliness of our hotel met your expectations. We strive to provide the best possible service as well as experience, and it is always great to hear from our valued guests on how we are doing. I also take note regarding your comments about the comfort of our room. Please be assured that I will forward your comments to our team to provide a better experience in the future. I apologize for the shortcomings. Once again, thank you for choosing to stay with us. We would be delighted if you visit us again in the future. Best Regards, Ben W. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
james797 wrote a review Sep 2022
Wellingborough, United Kingdom107 contributions36 helpful votes
Had the fortune to stay here when a game was on in the stadium. You do need to get back to the hotel before road closures take place and also note the limited parking. My room had a limited view of the pitch but managed to get a ticket for the game anyway. More modern IHG hotel compared to the others in Norwich (Airport or Ipswich road).
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Date of stay: November 2021
Rooms
Service
Sleep Quality
Trip type: Travelled on business
Room Tip: Ask of room overlooking ground is available.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Coldwater1 wrote a review Sep 2022
Northamptonshire, United Kingdom15 contributions5 helpful votes
I often stay with this hotel group and enjoy this time the hotel was very run down would not recommend.meeds updating Norwich were playing Bournemouth mid week cup game The young duty manager was extremely rude And spent most of his time telling us what we couldn’t do this guy needs better customer service training Breakfast staff also bar and room cleaning excellent and made a terrible experience a little better
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Date of stay: August 2022
Rooms
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Other at Holiday Inn Norwich City, an IHG hotel
Responded 20 Oct 2022
Hi Coldwater1, Thank you for sharing your experience and for staying with us. Our goal is to provide superior service and accommodations consistently. I am sorry for your experience during your stay. I have shared your comments with the hotel management. I know they appreciate you sharing your experience. I am confident steps will be taken to improve our guest satisfaction. Many thanks for your feedback. We hope to see you again and make your stay better than your last. Sincerely, Connie D Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Christine_Roger wrote a review Sep 2022
Birmingham, United Kingdom119 contributions64 helpful votes
Our room was always very clean and the housekeeping staff pleasant and helpful. But we couldn't use the restaurant as on our first evening we were told that most menu items were off and on the second evening we were told that the restaurant was required for a coach party. After that we gave up. The disabled parking bays appeared to have been filled by able bodied staff not displaying blue badges. Neither the general manager nor duty manager was available to help. Finally there was lots of litter in the grounds.
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Date of stay: August 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Other at Holiday Inn Norwich City, an IHG hotel
Responded 20 Oct 2022
Hi Christine_Roger, Thank you for staying at our Holiday Inn Norwich and for taking the time in sharing your feedback. We aim to give our guests an efficient stay in a place that feels fresh and focused only on the features and services you need; I am sorry we did not deliver this time. I shared your sentiments with our hotel management and trust that proper actions will be taken to avoid this from happening again. Until your next stop in the area, we look forward to hosting you again to redeem your confidence Sincerely, Grace L. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
CleethorpesGtfcfan wrote a review Sep 2022
Grimsby, United Kingdom505 contributions202 helpful votes
Stayed here to go on steam train trip .sundown festival on so hotel full and unable to offer upgrade.still got a pitch side room platinumihg membercharming helpful staff unable to give 5 stars as did not have any meals.also when we last stayed here 15 years ago I noted a design fault in the bathroom the soap and shampoo dispensers are very high on the wall for the shower and people using bath cannot reach them without standing and have no separate soap.this increases risk of slipping however this is still a nice hotel with easy access to the railway station.I think this is now the nicest of Kew greens holiday inns in Norwich
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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ROUSHAM wrote a review Aug 2022
Swansea, United Kingdom150 contributions94 helpful votes
Visited as part of bus tour.The reception staff were very efficient as were the bar staff waitresses and chamber maids. The room was very clean with a great view over Norwich’s football ground .Plenty of Tea and coffee available in room. The breakfast was great Buffett and continental great choices and plently of it every thing scalding hot. As for the evening meal a different matter all together Because it was a bus trip the meals were basic and plain all frozen veg and not great in quantity.or variety. Looking at the prices for breakfast it was the same for all residents Full English was £16.95p whilst a Continental was £9 50p extremely expensive. Drinks were very expensive cheapest pint £ a small glass of wine £5 50p
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Date of stay: August 2022Trip type: Travelled as a couple
Room Tip: Good parking and access to local stores and town centre
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Dominic C wrote a review Aug 2022
1 contribution
Room & breakfast ok but restaurant chairs sagging and uncomfortable. Quality of food served at dinner atrocious - I've never had such poor quality food in my life. Everything seemed watered down and tasteless.
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Date of stay: August 2022
Location
Service
Sleep Quality
Room Tip: Don't eat here
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Other at Holiday Inn Norwich City, an IHG hotel
Responded 29 Aug 2022
Hi dominiccJ8842RE, Thank you for sharing your feedback about your stay. We appreciate you for choosing our Holiday Inn Norwich City, where travel is a joy for all. Providing an excellent level of hospitality is our top priority, and we sincerely apologize for the issues you encountered during your stay with us. Your honest review is very important. I will share this with our appropriate hotel team to take necessary action to prevent any issues from reoccurring in the future. I hope we'll remain to be your dependable choice, as we promise to make your stay more memorable and exciting. Yours in hospitality, Melissa P Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PhantomAde wrote a review Jun 2022
8 contributions6 helpful votes
Excellent hotel stones throw from Carrow Road with very accommodating staff. Check in staff really helpful and professional as were all the breakfast staff. Rooms were clean, only disappointment is no safe or fridge in room which would have been nice. Breakfast was buffet style and was good, however a bit basic, would have liked some cooked to order options but quality of what was there was good. Hotel was near railway station as well as a Morrisons and Riverside with lots of good restaurants. Would highly recommend, especially for a gig as everything was very well organised here.
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Date of stay: June 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$91 - US$148 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn norwich city hotel norwich, norwich holiday inn
LOCATION
United KingdomEnglandEast AngliaNorfolkNorwich
NUMBER OF ROOMS
150
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HOLIDAY INN NORWICH CITY, AN IHG HOTEL - Updated 2022 Prices & Reviews (England)

Frequently Asked Questions about Holiday Inn Norwich City, an IHG hotel
Which popular attractions are close to Holiday Inn Norwich City, an IHG hotel?
Nearby attractions include Carrow Road Stadium (0.2 km), The Red Card Comedy Club (0.1 km), and Riverside Entertainment Leisure Park (0.1 km).
What are some of the property amenities at Holiday Inn Norwich City, an IHG hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Holiday Inn Norwich City, an IHG hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Holiday Inn Norwich City, an IHG hotel?
Yes, paid public parking nearby and paid public parking on-site are available to guests.
What are some restaurants close to Holiday Inn Norwich City, an IHG hotel?
Conveniently located restaurants include Namaste India Norwich, Delia's Restaurant and Bar, and Estábulo Rodizio Bar & Grill Norwich.
Are there opportunities to exercise at Holiday Inn Norwich City, an IHG hotel?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Norwich City, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn Norwich City, an IHG hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Norwich City, an IHG hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Holiday Inn Norwich City, an IHG hotel?
The staff speaks multiple languages, including English, Russian, Hindi, Polish, Romanian, Hungarian, and Ukrainian.