Best Western Plus Oaklands Hotel

Best Western Plus Oaklands Hotel

Traveller (254)
bedroom
Room & Suite (99)
Restaurant
Dining (53)

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HK$663
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About

3.5
#24 of 43 hotels in Norwich
4.0 of 5 bubbles
Location
3.9 of 5 bubbles
Cleanliness
3.7 of 5 bubbles
Service
3.6 of 5 bubbles
Value
A warm welcome awaits you as we invite you to join us at the Oaklands Hotel Norwich and enjoy the charm of a family owned hotel combining a modern style with a great location. The hotel has recently completed a major refurbishment of their dining room and bar including an extension featuring a sky line and byfold doors leading onto the stunning new terrace. All bedrooms have also been refurbished offering an array of modern and stylish rooms with a unique finish. Situated on the outskirts of Norwich (just over one mile from the City centre), the Oaklands Hotel provides a unique and relaxed atmosphere. Comfortable and relaxed surroundings, a variety of bedrooms to suit all guests, chilled out bar and terrace, beautiful grounds overlooking the Yare River Valley and ample parking all combine to offer the perfect backdrop whether you are visitng for a leisure break, business or a wedding. A visit to the Oaklands Hotel is always a memorable one whether your stay is for business or pleasure, for a formal occasion or one of our fantastic breaks. A friendly welcome and attentive customer service, comfortable and uniquely decorated bedrooms and delicious food is what we offer our guests - and the reason why they return time and time again. And, you don't have to be staying the night to enjoy our charm - join us for breakfast, afternoon tea, lunch or dinner - or just take time out to chill out in our stunning bar or beautiful terrace with an ice-cold drink. Breakfast is included in our bedroom rates and we also offer guests free car parking and free internet access. We're sure you'll want to come back for more.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Taxi service
Conference facilities
Banquet room
Baggage storage
Newspaper
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Meeting rooms
Non-smoking hotel
Outdoor furniture
24-hour front desk
Laundry service
Room features
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Classic
Mid-range
Languages Spoken
English
Hotel links
Special Offer:Lowest Price When You Book Direct! CLICK HERE to view

Location

89 Yarmouth Road, Norwich NR7 0HH England
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 48 out of 100
48
Norwich Airport
1 Attraction
within 1 kilometer
1,213Review3Q+A100Room tips
Traveller rating
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Detailed Reviews
Malbride wrote a review Jan 2020
London, United Kingdom30 contributions14 helpful votes
4.0 of 5 bubbles
Christmas and Twimax break

Good location – there are buses from bottom of the drive that take you into Norwich City Centre. Stayed in one of the suites the interior of which badly needed a lick of paint and the curtains could certainly do with a wash also the furniture was marked in places. The bed pillows badly need replacing and were well past their best. There should have been a safe in the room, this we mentioned to two different staff members but never received it.

The food served over Christmas Day and Boxing Day was superb. We dined in their new restaurant called Michael’s Grill and Steakhouse which was really good but once you have eaten there a couple of times it would have been good to have a more extensive menu with more choices and fresh vegetables.

Breakfast was served in the bar area and we nearly always had to ask for bread, plates or cutlery which was a bit off putting. Cooked breakfasts were taken to order and these were always good.

The outside of the lodges are all badly in need of a lick of paint or varnish.

All of the staff we encountered were very friendly, polite and helpful.
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Date of stay: December 2019
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Room Tip: Go for one of the suites
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Matt L wrote a review Jun 2021
4 contributions1 helpful vote
4.0 of 5 bubbles
My wife and I spent a night at the Oaklands hotel as we had an evening meal booked and thought we'd add a room and breakfast as well to give an extra feel of relaxation.
We had booked a suite, which included a separate lounge and bedroom, as well as a double shower cubicle (giggity) and a jet bath. The suite was spacious and had a nice outside balcony. However, the finer details really let it down. The room was in desperate need of some TLC, decor was dated and dog-eared and didn't make you feel you were in a luxury suite, and while the shower was nice, we were massively let down by the bath as the jets did not work :(. On the plus side the food experience was excellent. In the evening we shared a 16oz ribeye steak which I was delighted could be served blue (a true indication of quality), and was accompanied by multiple sides (double chips, double onion rings, double veg) and 3 different sauces. It was a feast of very high quality. in the morning we continued to be impressed by the dining experience. it was a lovely morning so we sat out on the dining terrace for breakfast which had a lovely atmosphere, and the food was delicious. I opted for scrambled eggs, salmon and avocado on toast and it was divine. my wife had poached eggs and salmon as was equally impressed. Overall we very much enjoyed our time here, but do feel the rooms could use a good spruce up.
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Date of stay: June 2021
2.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
3.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
joseptu wrote a review Jan 2020
Retford, United Kingdom124 contributions72 helpful votes
3.0 of 5 bubbles
The location is good for ease on outskirts of Norwich and there is parking onsite which is good (although a little tight if lots of people staying/function on). My room was very old fashioned and bathroom was very tired but it was clean and tidy. There was a function on and this spilled in to the garden area at the back which my room overlooked so I did find it quite noisy and difficult to get to sleep but it did finish before midnight and I’m sure this is not the case all the time. Restaurant is modern and looks good, had a nice meal and had A very attentive waiter who I think described himself as the restaurant manager, he was very good. The restaurant experience was probably the best part of the hotel. Breakfast was also good with friendly morning staff. Would stay at this hotel again if needed to stay in the area
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
julie k wrote a review Jan 2024
Norwich, United Kingdom17 contributions12 helpful votes
Hotel's Favourite
5.0 of 5 bubbles
We were included in a party of 13 on Monday evening for a 70th birthday party. Ruby was our waitress and was absolutely excellent, she was serving us all on her own and we could not fault her, for the service and making sure everybody was happy. Mackenzie was also very good on the bar.
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Date of stay: January 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
Room Tip: make sure you visit when ruby is working
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark K wrote a review Mar 2020
Suffolk, United Kingdom130 contributions85 helpful votes
5.0 of 5 bubbles
During lockdown myself and 10 colleagues had our accommodation closed down on a days notice. As everything was shutting this hotel opened its doors to not just ourselves but also NHS staff. They also delivered food to the elderly in the local community. I take my hat off to the owner and staff, who during time of national crises have done an amazing thing.

On top of this, the hotel is really nice.

Anyone looking to book a room in Norwich or a function should 100% use this location.

Thank you so much, if everyone had your mindset the world would be a much nicer place!
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Date of stay: March 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
Room Tip: Amazing Staff
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TA-AndrewS wrote a review Jan 2020
Norfolk, United Kingdom29 contributions31 helpful votes
2.0 of 5 bubbles
Our room (a twin as no doubles were available) felt like it was last decorated in the 1950's. It felt old and dirty and it smelt odd. The corridors leading to it felt grubby. The pictures shown on this site suggest the place is really modern and fresh. NOT SO!

We had an evening meal in Michael's restaurant for 6 people. The whole meal was poor. In short anything with meat in it had been badly overcooked so that it was either burnt, or totally dried out, tough and tasteless. Really disappointing. The staff were made aware and reacted well - but when the food on the menu is priced quite high, you expect a quality experience. The restaurant was SO noisy that we could hardly hear the other people on our table speak.

The bar area is awful. The layout looks old and tired and the 'booths' for seating are tiny with zero leg room if there are more than 2 or 3 of you. Drink prices are way too high given there is no feeling of luxury or experience in the bar.

A wedding was taking place at the venue and when we arrived guests were outside on the decking at the back of the bar. This area was absolutely disgusting. The pagoda and marquee tent were both yellowy green and covered in moss and algae. Other white objects that should help make wedding photo's look good were similarly filthy and green. The decking itself looked horrible. If it were my wedding I'd be asking for a serious refund!! How can the hotel even think that area was acceptable for someone's big day?!

All in all a VERY DISAPPOINTING stay. The front of house staff were all helpful and friendly but they are let down by a really tired grubby looking/feeling building and an atrocious quality kitchen.

We have another booking there in March and I think we'll be finding somewhere else to eat / drink!
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Date of stay: January 2020
1.0 of 5 bubblesValue
3.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
Room Tip: It seems some rooms are OK but the one we got WAS ABSOLUTELY AWFUL! Check before accepting!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Showtime Shirl wrote a review Oct 2021
East Anglia, United Kingdom48 contributions14 helpful votes
2.0 of 5 bubbles
I can only echo what a previous reviewer reported on the café at The Oaklands hotel. 4 friends met for a coffee and lunch and I can safely say none of us will be repeating the exercise and will not recommend it to anyone else. Such a shame as the café is lovely and looks to be a recent addition to the hotel. However, we have never been met by such surly, miserable staff who were not in the least bit interested whether they had customers or not. We ordered coffee while waiting for a 4th member of the party to arrive. This was served in a large cup with no saucer and no spoon. Staff promptly disappeared and we had to go and ask for cutlery. When it was time to order lunch, the staff had done a disappearing act again and we had to search for someone to serve us. When we ordered lunch it did arrive quickly (I wonder how they can prepare fresh sausage and mash in 10 minutes....?) but barely a word was exchanged from the waitress who looked completely bored. We asked for a jug of tap water and four glasses which another waitress brought and slammed down on the table with such force, I am amazed she didn't break one of them. It actually brought a smile to our faces as she looked so cross! The food wasn't too bad but we will not be returning for our next reunion. Shame as it could be so nice and is in a great spot where parking is not a problem and is just outside the city.
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Date of stay: October 2021
1.0 of 5 bubblesService
Room Tip: Don't use the café!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ashley b wrote a review Jun 2021
12 contributions5 helpful votes
1.0 of 5 bubbles
My room was awful. Resting feet inside a shower when using the toilet is not good at any time... Decor very old and tiles dreadful. Shower cubicle fine for a midget. Tiled floor in bar / breakfast area cracked and chipped and looks shabby (Also a breeding ground for bugs)
Worse was the attitude of the staff - rude, unhelpful, uncaring, unfriendly and all for £80! Fine if this was a £30 hostel but Best Western is / was a brand I trusted to offer good accommodation and good service, how wrong I was.
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Date of stay: June 2021
3.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
Room Tip: There are many nice hotels in Norwich - use them and don't waste your money here
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RodneyfromLondon wrote a review Oct 2022
London, United Kingdom766 contributions133 helpful votes
4.0 of 5 bubbles
I stayed here from Friday 30.09. to Monday 3 October 2022. It was my first time at Oaklands.
It appeared to be primarily a hotel for drivers: it is some way out of the centre of Norwich; the narrow driveway leading to it has no provision for pedestrians; and it has a large car park.
The hotel had told me of the fairly frequent bus service from the railway station, which did not take long. Arrival and registration was smooth and fast. My room (no. 20 - photos) was easy to reach and generally quiet, apart from faint noises from the corridor and adjacent rooms. When I arrived, I was correctly told that my room was far enough away from the birthday party in progress for me not to be disturbed; this was not so true of the event on Saturday evening: the music’s rhythmic thumping continued and appeared to grow slightly louder until 24:00.
The staff were consistently courteous and helpful. My room was well equipped and comfortable, including a comfortable bed and quickly accessed WiFi, a hair dryer and a spacious bathroom. The wall television worked well. The tasteful decorations incorporated two still life paintings. The refreshment tray included delicious biscuits and drinks, including (most unusual) hot chocolate. Room service was efficient and discreet.
There were however a few irritations:
A) the bedside light and the ceiling light were linked, so that it was apparently impossible to turn off the bedside light without going to one of the two (why?) switches on the wall by the door;
B) the room was warm when I arrived, as was the towel rack in the bathroom; the next day, the heat had vanished, and I was unable to turn it on again; outside night-time temperatures went below 10°C;
C) there was no lamp on the desk;
D) there were far too many cushions and pillows on the bed;
E) there was no clock in the room.
The package I had booked was for bed and breakfast. The breakfast room was large, including a terrace; the menu (table service, no buffet) was extensive, with a lot of local produce; the portions were generous and tasty. Fruit juice, normally a standard component of breakfast at such hotels, was available on request.
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Date of stay: October 2022
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: As far away from the Events area as possible
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrea R wrote a review Jun 2021
30 contributions31 helpful votes
1.0 of 5 bubbles
Having booked a “family room” on the basis that we have a family, including a young child, we were somewhat surprised to find that we had been given a room directly above the busy restaurant. The first night (of 3) was loud enough due to the sounds of busy dining. It was difficult trying to settle our 4 y/o with the noise, but we managed eventually. The second night, however was a complete joke. There was a DJ playing thumping tunes directly underneath the room! We made a complaint to the manager who advised they would offer an alternative room if they were able, but all rooms were full. They offered to ring around other hotels for alternative accommodation but no vacancy to move. The manager offered a refund if we wanted to checkout, but that would have left us without any accommodation. Just not an option when we have activities booked and paid for over the weekend.
The DJ was asked to turn the music down, but this apparently couldn’t be done til 9.30pm. Funnily enough, the volume wasn’t actually reduced until 10. After this time the music was turned down a little, but it was still loud enough to hear the lyrics clearly from 2 floors up and we had the added bonus of it being supported by the sounds of drunken banter! We were grateful for the attempts of the staff to help, and we were glad the manager acknowledged our concern but were absolutely fuming to be put into this position. Anyone with a young child will understand how hard it is trying to settle them when there is loud anything, let alone dance music playing very loudly directly outside the bedroom window. After over an hour of unsuccessful attempts trying to settle daughter, the manager found a single room in another part the hotel which one of us moved into with our daughter. The other stayed in the original room as the new room was not big enough for us all. The new room was marginally quieter for about 20 mins, but then we found that the DJ actually turned the music up! Our daughter finally fell asleep at 9.45 out of pure exhaustion.

To make it clear, we are not unreasonable people; everyone is entitled to have fun, and if we had booked for a single adult or a couple, our opinion would be different.

Our issue is that this should not have been marketed as a family room, it simply isn’t suitable for a family!!!

Car parking was horrendous. There was a van blocking one way of the car park so everyone was driving in, only to find the car park full and having to turn around and/ or reverse back out again. Complete chaos! We had to ask at reception for assistance with parking as it was included with our booking. We were told to park in a disabled bay!

We booked what we had expected to be a quiet, family friendly hotel so that we could enjoy a pleasant weekend break. Definitely not quiet or family friendly and our weekend break was ruined as a result.

We will never be back and will be warning everyone we know not to stay here.
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Date of stay: May 2021Trip type: Travelled with family
Room Tip: Don’t book if you are looking for a quiet evening
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from AnneEliot
Oostvoorne, The Netherlands8 contributions2 helpful votes
Late reply but they're tired. Sorry!
Jacek Aleksander Gruca asked a question Sept 2015
Gdynia, Poland10 contributions1 helpful vote
Hi, What is the temperature of water in the pool? Many thanks, Jacek Aleksander
Answer from Manager
Norwich, United Kingdom18 contributions
Hi we don’t operate the pool anymore looking to build some nice hot tubs instead...
Rosemary S asked a question Dec 2014
Necton1 contribution1 helpful vote
Do you serve your easy menu in the restaurant on Monday evenings.
Answer from Manager
Norwich, United Kingdom18 contributions
Sorry didn’t understand but we have a full menu running Monday nights
Trudy B wrote a tip Apr 2024
1 contribution
3.0 of 5 bubbles
"Parking not great in evenings"
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Leah wrote a tip Mar 2024
1 contribution3 helpful votes
5.0 of 5 bubbles
"Parking right outside the hotel!"
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David_HH_11 wrote a tip Feb 2024
Darlington, United Kingdom16 contributions1 helpful vote
1.0 of 5 bubbles
"Annex suite room freezing, dated. Patio and path lethal when it's wet. Run down. Overpriced."
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julie k wrote a tip Jan 2024
Norwich, United Kingdom17 contributions12 helpful votes
5.0 of 5 bubbles
"make sure you visit when ruby is working"
Read full review
angela186342 wrote a tip Dec 2023
Norwich, United Kingdom96 contributions48 helpful votes
1.0 of 5 bubbles
"Just don’t go to this place"
Read full review
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PRICE RANGE
HK$640 - HK$1,046 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
oaklands hotel norwich
FORMERLY KNOWN AS
The Oaklands Hotel
LOCATION
United KingdomEnglandEast AngliaNorfolkNorwich
NUMBER OF ROOMS
37
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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BEST WESTERN PLUS OAKLANDS HOTEL HK$938 (H̶K̶$̶1̶,̶1̶8̶0̶) - Updated 2024

Frequently Asked Questions about Best Western Plus Oaklands Hotel
Which popular attractions are close to Best Western Plus Oaklands Hotel?
Nearby attractions include Norfolk Snowsports Club (0.7 km), Whitlingham Country Park (1.1 km), and Outdoor Cinema (1.2 km).
What are some of the property amenities at Best Western Plus Oaklands Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Best Western Plus Oaklands Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Best Western Plus Oaklands Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Plus Oaklands Hotel?
Conveniently located restaurants include The Merchants of Spice II, Rushcutters Arms, and Thailand.
Does Best Western Plus Oaklands Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Best Western Plus Oaklands Hotel?
Many travellers enjoy visiting Cryptic Escape (3.1 km), History Mystery (3.2 km), and Museum of Norwich at the Bridewell (3.3 km).
Is Best Western Plus Oaklands Hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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