Holiday Inn Norwich, an IHG Hotel

Holiday Inn Norwich, an IHG Hotel

Traveller (107)
Panorama of the Accessible Room at the Holiday Inn Norwich
360
Panoramas (46)
Accessible Bathroom with open shower
Room & Suite (181)

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HK$661
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About

4.0
#19 of 43 hotels in Norwich
3.9 of 5 bubbles
Location
4.2 of 5 bubbles
Cleanliness
4.0 of 5 bubbles
Service
3.9 of 5 bubbles
Value
A welcoming Norwich Hotel with a restaurant, meeting facilities and an onsite health club Holiday Inn® Norwich Hotel is only a 10-minute drive from the city centre. We're close to the A47 and the A11, so there's easy access to the Norwich Castle Museum & Art Gallery or the Norman Norwich Cathedral, while the shops at Castle Mall and the Riverside entertainment complex are within a short drive. If you don't feel like driving, use our free car park and take the bus - there's a stop near the hotel. Norwich Airport (NWI) is only 5 miles away, and families can reach the sandy beaches around Great Yarmouth in about half an hour. Our four conference rooms are suitable for business meetings, weddings or parties and can host up to 150 guests. We are close to Broadland, Norwich and Hall Road Business Parks.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Paid wifi
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Spa
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Room features
Air conditioning
Housekeeping
Room service
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Mid-range
Quiet
Languages Spoken
English
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards
921Reviews12Q+A100Room tips
Traveller rating
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  • 43
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Detailed Reviews
deboraheb2018 wrote a review May 2023
Hastings, United Kingdom8 contributions7 helpful votes
Hotel's Favourite
5.0 of 5 bubbles
My Husband and I were made very welcome at this hotel for a few days sightseeing in Norwich. All staff we encountered were polite and helpful. We had inclusive breakfast which was excellent, lots of choice for all and well cooked. Our room was spotlessly clean, beds were comfortable and bathroom with big fluffy towels and lots of hot water. The icing on the cake was the Leisure centre which was free of charge as a guest. I used the lovely warm pool several times while my husband enjoyed the gym and sauna. We will definitely stay again as we so enjoyed Norfolk we want to return and explore further afield.
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Date of stay: May 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DISNEYFANLincoln wrote a review Feb 2020
lincoln87 contributions112 helpful votes
5.0 of 5 bubbles
Just had a really nice 2 day stay at this hotel. We've been here before but its been refurbed since last time and the decor is now a modern grey. Check in was speedy and the room was ready early as we had requested. We had an executive room which we found clean and comfortable. Extra pillows had been left as requested. Bathrooms have been changed and now only have a shower rather than the bath/shower combo they used to have. Toiletries were provided along with liquid soap for hand washing which I prefer. Both bed and sofa pull out were comfortable for sleeping and TV service was fine. Wifi worked well, a necessity when travelling with a teenager who can't be unplugged from the net !! The breakfast was fine with plenty of choice including gluten free options. I liked how the bar area had been changed since last time I visited and had a casual vibe. We didn't need a evening meal which the hotel offered but we did need a snack and shared a pizza twice which tasted much better than I expected. I would definitely order it again. We used the bar area to relax in the evening following a busy day. We also used the hotel pool which is lovely and warm and can accommodate lane swimming and more relaxed swimming with kids. The best bit about his hotel was the staff, everyone we came into contact with were friendly and accommodating. This made for a relaxed stay which we really needed. The hotel is very '70s' in terms of architecture and is not posh but they give a solid offering with service that surpasses expectation. Yes the corridors may need a coat of paint, but this is usual wear and tear and everything was clean and tidy. The staff were all great and the focus on guest satisfaction was evident. We will certainly visit again.
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Date of stay: February 2020
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Room Tip: Book an executive room
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carla L, Manager at Holiday Inn Norwich, an IHG Hotel
Responded 24 Feb 2020
Dear DisneyFan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Siu Mok
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[___888___] wrote a review Mar 2020
Cambridgeshire, United Kingdom399 contributions182 helpful votes
4.0 of 5 bubbles
Stayed here as a family stop over at the weekend at the start of the Covid 19 crisis. The hotel was very quiet and the staff were clearly trying their best in difficulty circumstances. The receptionist who met us on arrival was excellent; friendly, professional, helpful, and a credit to the hotel. The restaurant and bar was very quiet throughout our stay and the same level of high quality service wasn’t replicated but was satisfactory.

We used the pool facilities which were reasonable. The changing rooms could have been cleaner but it was the end of the day when we visited.

We ate in the restaurant in the evening, largely due to convenience but also as the kids ate free. The food was ok, but overpriced if the kids weren’t eating. In reality there is no way I would pay those prices if the kids weren’t eating free, but when doing so it balances itself out in the end.

We contacted the hotel at the point of booking (the day of stay!) to book connecting rooms which were provided. This obviously works well with two kids and were located on a ground floor
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Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carla L, Manager at Holiday Inn Norwich, an IHG Hotel
Responded 17 Mar 2020
Dear Chris1978, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Yours sincerely, Siu Mok
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lesleynottingham1 wrote a review Sept 2020
Nottingham, United Kingdom10 contributions13 helpful votes
3.0 of 5 bubbles
Very accommodating with rooms as we needed a regular, family and disabled and they put us all near to each other. Considering COVID the stay in general was OK but breakfast was shocking. Waiting over 5 minutes to be seating just staff running past us. They eventually bought a plate of teabags/coffee and a pot of water enough for two cups for 5 people. Must have been another 10 mins before we could get more water. Went for Cerals -no bowls had to ask and wait again. Then went for toast - no bread had to ask and stand and wait again at the toaster. There was a tray for waters and fruit juice again these ran out. My husband asked one waitress for water and she said i am busy! One waitress dark hair was lovely and helped us but the whole thing really was a nighmare. If they just employed one more person to stock everything up and walk round with water for tea and coffee it would be a completely different experience.
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Date of stay: August 2020
3.0 of 5 bubblesRooms
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Norwich, an IHG Hotel
Responded 20 Sept 2020
Hi lesleynottingham1, Thank you for your candid feedback and recent stay at our Holiday Inn Norwich property. We're committed to ensuring your ease and offering quality service. While we're glad to know that you appreciate our accommodating staff and upkeep, I understand that your recent experience was not as seamless as expected. I am sorry that you find our breakfast services less pleasing and unsatisfactory. We always challenge ourselves to be better and feedback like yours will serve as a constant reminder to ensure quality service. I have discussed the situation with our hotel management and I am confident that they'll layout new ways to ensure our guests' satisfaction. As we strive to make each stay as pleasant and comfortable as possible, I do hope we get the opportunity to serve you again when the restrictions are lifted. All the best, Alice P Case Manager IHGService
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g h wrote a review Sept 2021
Newcastle upon Tyne, United Kingdom121 contributions81 helpful votes
4.0 of 5 bubbles
we had great service from start to finish from the team in the reception, housekeeping and restaurant. The hotel bedrooms do need a bit of tidy up but were extremely keen and we booked a very reasonable advance rate so really couldnt complain.
The gym was great too, used it daily. Nothing was too much trouble for the staff. Been a while since we were there but want to come back again in the future as its a great base for the area.
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Date of stay: September 2021
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A Nunn wrote a review Sept 2021
1 contribution
1.0 of 5 bubbles
We stayed in room 218 which was a disabled room. The room smelt of mould, the bed sheets and curtains were damp. The toilet when flushed sounded like chewbacca. It was an awful noise. As well as others from rooms above us when they flushed their toilet. Early morning we could hear the cleaners banging around in the cleaning cupboards just outside our room. There was a delivery at 7am and the banging and crashing that came with that was very disturbing also. During our stay we ordered two drinks from the bar and both had lipstick stains on the glass. This is absolutely appauling in itself considering the current situation with Covid. Cleanliness should be your priority above we anything else at the hotel. Breakfast in the morning was bleak there was no glasses for juice, no bacon, hash browns or beans. Nobody behind the counter so we just stood waiting for fresh food or at least somebody to let us know if it was coming to which neither arrived for a good 15 minutes. So all in all it was a horrendous stay and had anybody have been on reception when we left I would have been sure to let them know.
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Date of stay: September 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
bow-legs wrote a review Aug 2022
Nottingham, United Kingdom271 contributions189 helpful votes
4.0 of 5 bubbles
We stayed for 2 nights so that we could have a full day in Norwich and it worked out just fine. It was a stop-over on the way home from a 5 night stay at Warner’s Gunton Hall and suited us as it was on a bus route into Norwich. Our room was clean and comfortable although we did move to it from a room that overlooked Hall Road which we thought might be noisy. We both slept well in a comfy bed so were happy with our move. All the staff were friendly and efficient (receptionists happy to oblige when we asked to move) and the restaurant staff made us feel welcome explaining what was available from the buffet as we entered on our first morning. The evening before we chose to eat in the restaurant ( you access the menu via a QR code in the room) and, to be honest ,weren’t expecting it to be very good and thought things seemed expensive. When our chilli con carne was served it was absolutely beautiful and worth every penny. The breakfast buffet was all good quality and cooked items were all well cooked. Compliments to the chef. All in all we enjoyed our stay and would probably use the hotel again if we wanted to visit Norwich again. The overall impression of the hotel is that they strive to maintain standards in all areas using quality products and we were pleasantly surprised at how good it was. Guests appear to be a mixture of couples, families, businessmen and workers like most hotels of this type so there are some early risers. Not too much of a problem though. Well done Holiday Inn.
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LoobyLou050 wrote a review Dec 2020
Glasgow, United Kingdom135 contributions127 helpful votes
4.0 of 5 bubbles
Comfortable, clean room. Good breakfast. Staff very courteous and pleasant on the whole, especially the restaurant staff at breakfast and the housekeeping staff. We stayed in an executive room which had everything we needed for a comfortable 3 night stay, including a fridge. Snacks and drinks are delivered to your room and ordered through scanning the QR code on the card which is unique to your room. Hot snacks and drinks arrived at our room within 10 minutes of ordering.

Parking is included in the room rate and there is ample car parking. Taxi into town cost about £10.
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Date of stay: December 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Julie P wrote a review Sept 2022
United Kingdom1,857 contribution406 helpful votes
3.0 of 5 bubbles
Excellent base for exploring both Norwich and this part of Norfolk. As their website indicates, there are several buses just outside that run frequently, and take you in to Norwich without having to drive. The hotel has a large car park.

The room needed a bit of TLC - chipped paint on the bottom of the door. The bathroom was small and poky and the bed far too hard for someone with a bad back - a feature of Holiday Inns generally, sadly. The shower also had taps behind you, meaning you had to turn it on as you got in!

However the staff were excellent - very friendly, welcoming and helpful, especially as we had daily problems with our room key. The breakfast is included and has a good choice of cold and hot items, cereals etc. The other meals served are good but limited. The pizzas are large.
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Date of stay: September 2022
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Norwich, an IHG Hotel
Responded 23 Oct 2022
Hi Julie P, Thank you for choosing our hotel for your lodging needs, and for doing business with IHG. I Area Manager happy to read you found our hotel convenient. We want you to have a relaxing and fantastic time while visiting us. I am sorry about the experience with your stay. I have shared your remarks with our department heads for review and inspection. Your comments will serve as an opportunity for us to make things right. We are grateful for your feedback. We hope you will allow us another opportunity to regain your trust in our hotel. Warmest regards, Zel N. Case Manager IHGService
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Marshallhazard71 wrote a review Aug 2020
Shoreham-by-Sea, United Kingdom21 contributions26 helpful votes
5.0 of 5 bubbles
We stayed at this hotel last weekend. Very different to the last couple of times we have stayed there, given the Covid situation.

Greeted by a very friendly receptionist. She explained all about the hotel protocol in relation to the Pandemic.

I was apprehensive as to whether the required protocol would negatively affect our stay. It didn't.

The hotel was spotless. Our rooms were clean and with no maid service, any ongoing items needed, were easily sourced from reception.

Breakfast was served, rather than being self service. Every day, the breakfast was excellent, with a wide choice and very well managed.

We didn't eat in the restaurant but did have a drink at the bar. You use an app to order. Very efficient.

Hopefully next time we return, circumstances will be different, but if you are needing to stay in the area, we would all highly recommend this hotel.
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Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carla Loates, Owner at Holiday Inn Norwich, an IHG Hotel
Responded 29 Aug 2020
Dear Marshallhazard71, Thank you for taking the time to review our hotel following your recent stay with us. I am delighted to read that we met all of your expectations during your stay with us and that you found the staff friendly and helpful. It is always a pleasure to read such lovely comments about the staff. This is something we are very proud of at the hotel. We do appreciate your comments they are very important to us to help us improve the service we offer to our guests. We do hope that you will come back and stay with us again when you are next in the area. Kind regards, Siu Mok
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h1842 asked a question Jun 2023
Cardiff, United Kingdom3 contributions
Hi, Is there any shops in the local area? Thanks.
Answer from deboraheb2018
Hastings, United Kingdom8 contributions7 helpful votes
Yes a Tesco store and an Asda store both within walking distance of the hotel.
Salsaloz asked a question Aug 2022
London, United Kingdom26 contributions6 helpful votes
Are there towels provided by the hotel to use at the hotel pool?
Answer from KMGVJG
Crick, United Kingdom283 contributions129 helpful votes
Sorry not sure
LondonTravelAgent asked a question May 2019
Crawley, United Kingdom190 contributions53 helpful votes
Please could I have an email address for this hotel? I cannot seem to get through on the phone!
Answer from patpower18
Bury St. Edmunds, United Kingdom51 contributions8 helpful votes
Sorry I don’t have an email address. Never had a problem with phoning.
Victoria B asked a question Nov 2018
Cambridge, United Kingdom1 contribution
Is there a kids menu?
maxhawthorne1107 asked a question Aug 2018
Huntingdon, United Kingdom
I’m 17 years old, can I check in?
Answer from Justin S
Ely, United Kingdom151 contributions48 helpful votes
No idea. Call them and ask!
LippyArt wrote a tip Mar 2024
Kingston-upon-Hull, United Kingdom6 contributions7 helpful votes
5.0 of 5 bubbles
"Hoist access doesn’t seem to be common knowledge to IHG staff. Also, if you want the free carer room you have to call as it’s not on app."
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MJW998 wrote a tip Mar 2024
Peterlee, United Kingdom102 contributions63 helpful votes
1.0 of 5 bubbles
"Request rooms away from dogs quarters!"
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DaveandCaz44 wrote a tip Sept 2023
Abergele, United Kingdom163 contributions68 helpful votes
5.0 of 5 bubbles
"There was one room to try and avoid - I think it was 108 - seemed to be directly under the stairwell so quite noisy....."
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Rob C wrote a tip Aug 2023
2 contributions
5.0 of 5 bubbles
"In site parking very good . "
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Gomez wrote a tip Jul 2023
10 contributions3 helpful votes
5.0 of 5 bubbles
"Fantastic location for access into the city and great location for getting away after your stay."
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Not the right property for you?
There are more places to choose from in the Norwich area.
PRICE RANGE
HK$780 - HK$1,045 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn norwich hotel norwich, norwich holiday inn
LOCATION
United KingdomEnglandEast AngliaNorfolkNorwich
NUMBER OF ROOMS
119
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HOLIDAY INN NORWICH, AN IHG HOTEL - Updated 2024

Frequently Asked Questions about Holiday Inn Norwich, an IHG Hotel
Which popular attractions are close to Holiday Inn Norwich, an IHG Hotel?
Nearby attractions include Clued Up! Escape Rooms (3.5 km), Cryptic Escape (3.6 km), and Escape Hunt Norwich (3.0 km).
What are some of the property amenities at Holiday Inn Norwich, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
What food & drink options are available at Holiday Inn Norwich, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Holiday Inn Norwich, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Norwich, an IHG Hotel?
Conveniently located restaurants include Namaste Village Norwich, River Green Restaurant, and Cafe Gelato.
Are there opportunities to exercise at Holiday Inn Norwich, an IHG Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Holiday Inn Norwich, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Norwich, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Holiday Inn Norwich, an IHG Hotel?
Many travellers enjoy visiting Cryptic Escape (3.6 km), History Mystery (3.4 km), and Museum of Norwich at the Bridewell (3.4 km).
Is Holiday Inn Norwich, an IHG Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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