My partner booked the hotel for my surprise birthday celebrations. The service and canapés were amazing. Super friendly staff that couldn’t have done more to make my birthday so special. Our friends who hadn’t been there before were very impressed and many who live away from Norwich say they’d being staying there next time. A gem of a hotel in Norwich! We will be back very soon.
My first experience of Best Western was excellent. A basic room, but a refreshing and clean design made the whole hotel very relaxed and comfortable. The service was excellent, very engaging professional staff.
My third time at this hotel- as always excellent room, breakfast and evening meal. staff friendly and a joy to return to! It's easy to find, and the fact I keep returning is evidence of satisfaction of hotel.
From the moment we arrived the reception staff (sally) was very attentive and understanding they let us park at the hotel early so we could walk into Norwich to meet our son Sally said our room wasn’t quite ready but if it had she would have gladly let us have it The garden house was perfect lovely place to stay felt like home from home with 2 bedrooms one with bunks and the other on a mezzanine kitchen shower room large lounge with 2 sofas Good smart TVs with Wi-Fi connected 65inch and 48inc in the bedroom Samsungs so connectivity was great Very clean brilliant breakfast pick your own cereals and then order your cooked very good quality food served All the staff from the moment we walked in very brilliant Will gladly go back again and hopefully get the same room it was perfect for our family as our son lives there Thank you George hotel it was a pleasure…
Friendly staff, average food. The walls in this hotel are paper thin and I could hear the guest next to me snoring all night. The wall next to my bed also made loud cracking and popping noises due to the central heating or electrics - this was on and off like clockwork all night, I’m staying here for work and have only had a couple of hours sleep ready for my meeting.. You can hear everything in the other rooms. Room wasn’t cleaned to standard as there was public hairs on the bath. And an alarm clock went off at 7am which I didn’t request to be turned on, obviously I was already awake as I’d been awake all night! Avoid
Great location and such a wonderful hotel. All staff were friendly and extremely helpful.Our room was cosy and homely. We had an amazing meal at the restaurant , the food was outstanding especially the onion rings
I'm sorry to say that I can't give this hotel the glowing reviews like those I'd read before I went. Our room was supposed to be an executive room. It looked out at an enclosed roof space/ walls with air-conditioning units etc. Concealed by a roller blind that had damp stains from the condensation on it, these drip stains were also on the wall below. The bathroom wasn't spotless- a rogue pubic hair on the skirting, mouldy stained mastic, scaley taps. The divan has a massive stain on the upholstery, the paintwork has been touched up in a colour that doesn't quite match. The pillows are the worse of any hotel I've ever stayed in- they are like cement blocks. The room is dark and dingy, the dressing table is provided with a spotlight above it which casts a light like you're in the Bohemian Rhapsody video, rendering it useless for doing your make up under. I was disappointed, it was a special treat for my husbands birthday and it all felt a bit worn and grubby. I'd hoped they assign us one of the better rooms as they knew it was a birthday treat, I wonder if that was one of the better ones? . The staff were all friendly and welcoming, the breakfast and breakfast service was good. If you don't look too closely at the finish it looks stylish and modern.…
We stayed 4 nights for e weekend break in Norwich. Everything about the George is good: room clean & comfortable with good facilities, staff, bar/bistro good atmosphere & food, wifi, parking slightly limited, location about 25minutes walk to centre of Norwich Shopping area.
We stayed for just one night at The George Best Western Hotel last Sunday (November) and it was absolutely wonderful. From the moment we parked our car and entered the hotel, we were made to feel so comfortable. Nothing was too much for the staff. The room was lovely, really well equipped and very comfortable. We loved our stay and would have liked to stay longer.
Excellent hotel, really well managed and run, staff professional and friendly with excellent guidance under the F&M manager Ian, who was exceptional and made our stay even more pleasant. The food was delicious and can highly recommend the whitebait but everything we ate was tasty and beautifully cooked, so much so that we didn't bother to eat anywhere else the whole of our stay. Breakfast was also good. You know its good when the locals come and eat there and we met a few. The only point we can make is the bar staff should offer the full wine menu when you first ask what wines are available as I was only offered pinot, chardonnay and sauvignon, which was disappointing, only to find there were more choices including my favourite viognier. So many bars assume everyone likes one of the three main white wines. We will certainly recommend this hotel for a stay. …