The Town House by Innkeeper's Collection
18-22 Yarmouth Road, Norwich NR7 0EF England
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About
#48 of 100 B&Bs / Inns in Norwich
Location
Cleanliness
Service
Value
Set in beautiful surroundings next to the river, The Town House by Innkeeper's Collection is the perfect spot to relax, sleep, and dine, whether you're exploring historic Norwich or taking in the beautiful Norfolk Broads. Providing the best value accommodation without compromising on quality, this bed and breakfast hotel in Norwich offers a comfortable night sleep and a traditional carvery in relaxed, family-friendly surroundings. Known for its great value and warm hospitality, The Town House by Innkeeper's Collection, Norwich is sure to impress, whatever the occasion. With 14 tastefully renovated and characterful B&B hotel rooms in Norwich, Norfolk, The Town House by Innkeeper's Collection is the perfect spot for a great night's sleep, whether you’re travelling for business or pleasure. Furnished to a high standard, our rooms bring together contemporary styling and modern amenities – think calming colour palettes, soft carpets, and a warm, welcoming ambience. Our rooms offer a host of features and amenities including complimentary Wi-Fi, large-screen digital TVs, comfortable Hypnos beds with soft bedding, tea and coffee making facilities and a desk for catching up on work after a busy day. Our en-suite facilities include a powerful shower, plenty of towels and a hairdryer. There is free car parking on site and a huge, beautifully landscaped beer garden over-looking the river Wensum.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Wifi
Bar / lounge
Restaurant
Breakfast available
Complimentary Instant Coffee
Non-smoking hotel
Complimentary tea
Kid-friendly buffet
Kids' meals
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Room features
Wardrobe / wardrobe
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL STYLE
River View
Location
48Car recommended
Grade: 48 out of 100
11Restaurantswithin 1 km
4Attractionswithin 1 km
Contact
18-22 Yarmouth Road, Norwich NR7 0EF England
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Car HireSee all Norwich car hire
235Reviews2Q+A83Room tips
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The accommodation was comfortable, relaxing and even the request for extra pillows. The bed was so comfortable I must say.. We couldnt wish for more. Meals were tasty Staff very friendly. For me My partner reminded me this was a place i booked for my dad and partner some 15 years sadly dad has passed so brought back some memories for me One comment to make was that one member of my party has trouble with the stairs Perhaps something could be put on the site to help those less abled people
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Date of stay: March 2023Trip type: Travelled with friends
Value
Location
Service
Room Tip: If a bank holiday and you require meals book in advance
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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First off , no complaints against the staff . You can't make a silk purse out of a pigs ear. We were given room 9 at the front of the building on our 5 night stay , a small room painted a drab ,scruffy gray. The positive were a good size TV , clean bathroom ( cleaning ladies excellent ) , but no draws to put clothes away , so lived out of a suitcase . The whole of the hotels is drab and scruffy . It could and should be a great hotel ,with the river to the rear , bus stop is 200 yards away with regular buses into town . My wife is gluten free so the cooked breakfast was no problem , eggs , beans , bacon , mushrooms , but thats about it . One of the managers got my wife a chicken salad on our first night as a sorry because of the lack of options for her ( thanks to him for that ). We had paid for 5 , but only stayed for 4 nights , foregoing our final night due to rock hard bed . The local staff in this hotel no problem , senior management asleep at the wheel .…
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Date of stay: September 2022
Cleanliness
Service
Sleep Quality
Room Tip: river facing rooms are bigger , avoid room 9 its decor is grim .
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Thomas Woods, Owner at The Town House by Innkeeper's Collection
Responded 11 Oct 2022
We are disappointed to hear that you did not have a more positive experience with us at Innkeeper's The Town House. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There is lots of potential for this to be a lovely hotel because of the riverside location. After reading the reviews I’m glad I’m not alone in how I felt about my stay but I’m so surprised change hasn’t been made for the better. It smelt so strongly of stale grilled food on the hotel corridor. My room smelt even stronger and it was really difficult to ignore. It did not feel clean; the walls and edges of the carpets were grubby and with the added smell it was very uncomfortable feeling. My room was very hot, despite it not being hot outside. The window barely opened for safety reasons and opened onto a main road so it didn’t feel safe leaving it open to add some fresh air. The window being open barely made a difference. The bed was really uncomfortable, lumpy and stiff. I slept very badly during my stay here and tried to make the most of the room but really disliked being in there - it felt very claustrophobic and stifling after days spent in the fresh air on the broads. I really wouldn’t recommend. Change needs to be made.…
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Date of stay: August 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Thomas Woods, Owner at The Town House by Innkeeper's Collection
Responded 8 Sep 2022
795ellieh, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. It's upsetting to hear that you did not receive the top-notch service we strive to provide. We appreciate your honest feedback, as we are always looking for ways to improve. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at 01603 700600.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed Mon- Thurs,just before school holidays. Very relaxing and peaceful. All staff excellent,friendly and helpful,felt really homely .Quad room huge, spotlessly clean,and a much needed fan ! View from the room/ garden is beautiful,could have just stayed there all day. Food deals good,carvery,all you can eat breakfast,garlic bread starter is huge,as are pizzas,juicy burgers .bus stop is 2 mins up road,to station or town,train to Cromer is 45 mins,or bus from town one and a half hours .Only downside is that there is about 15 steps to the rooms,no lift,so people with mobility problems may struggle,and steps down into the garden,although if you enter through the car park,you can walk on the grass to the garden,just a slight slope .Bring your binoculars,17 types of birds spotted,2 squirrels,and river full of fish .Will definitely be back,thank you once again to all you hard working,friendly staff .…
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Date of stay: July 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, Owner at The Town House by Innkeeper's Collection
Responded 18 Jul 2022
Dawniebbb, thank you for your kind words and this wonderful review! We hope to be of service to you again in the future. Best wishes, Innkeeper's The Town House
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stay here for a weekend. Lovely big room, bed was so comfy. Great veiw of the river from my room. Shower size was perfect for one and was quite hot too. Room very warm but a fan had been provided which helped a great deal. Breakfast and carvery was delious and staff very freindly and welcoming.
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Date of stay: July 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, Owner at The Town House by Innkeeper's Collection
Responded 5 Jul 2022
Hi Angelamac1973, we are very happy to have provided you with such a positive experience! We hope to see you soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here for 3 nights for a weekend in Norwich. Lovely room, super friendly and accommodating staff. Great location right next to the river - lovely view from the room Yes the exterior is a little tired as stated in other reviews but that didn't detract from our stay. Good value cooked breakfast buffet if you're not fussed about a continental - it set us up for the day. Must recommend booking a boat just 5 minutes walk away with Bishy Barney Boats. Would stay here again!
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Date of stay: May 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, Owner at The Town House by Innkeeper's Collection
Responded 25 May 2022
Jens979, thank you for your kind words and this wonderful review! We look forward to your next visit! Take care! Marta
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The good points to the hotel was the modern, very clean room with a view of the river and the beautiful beer garden. The staff were all really friendly (when they were about). The cooked breakfast was warm and tasty. The slight downsides were that the service was really slow in the evening. Staff seemed to wander around rather than manning the bar. The breakfast is a small cost but was surprised that it didn't offer cereals, pastries or fruit juice. The hotel needs some TLC, the outside was messy and the bar and tables look tired and could do with a spruce up. Overall the hotel is pretty good value for money and would recommend if just stopping for the one evening.
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Date of stay: April 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, Owner at The Town House by Innkeeper's Collection
Responded 6 May 2022
Hi, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Marta
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The photos are misleading. Friendly staff. Very tired building in need of investment. Heating on full blast made it uncomfortable. Hot water control was erratic, almost dangerously hot. Breakfast was not worth the price charged
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Review collected in partnership with this hotel
Date of stay: March 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
There are some good points - nice room with a view of the river. The staff were great - all of them. Now the not so good points - the breakfast does not offer cereals, fruit juices or fruit, so a very limited menu. The hotel is somewhat scruffy, apart from the actual room itself. The outside needs a repaint and tidy up. The corridor and staircase need total redecoration. The noise from the security door at the top of the stairs is just not acceptable, banging late at night and from 6.30 in the morning. Would I stay again - definitely not.
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Date of stay: February 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, Owner at The Town House by Innkeeper's Collection
Responded 5 Mar 2022
Brian, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had a lovely stay at innkeeper's Lodge Norwich. The rooms had everything you needed. If you needed anything else you just had to ask. Staff are lovely and willing to help you in anyway possible. Had a delicious carvery in the evening and a great breakfast in the morning. Would totally recommend
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Date of stay: February 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, Owner at The Town House by Innkeeper's Collection
Responded 22 Feb 2022
Tracey, we're happy you found our staff to be so supportive during your experience here at Innkeeper's Lodge The Town House.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$66 - US$97 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the town house hotel norwich
FORMERLY KNOWN AS
Innkeeper's Lodge Norwich
LOCATION
United KingdomEnglandEast AngliaNorfolkNorwich
NUMBER OF ROOMS
14
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Claim Your ListingTHE TOWN HOUSE BY INNKEEPER'S COLLECTION - Updated 2023 Prices & Hotel Reviews (Norwich, England)
Frequently Asked Questions about The Town House by Innkeeper's Collection
Which popular attractions are close to The Town House by Innkeeper's Collection?
Nearby attractions include Norfolk Snowsports Club (1.1 km), The Fat Cat & Canary (0.8 km), and Whitlingham Country Park (0.7 km).
What are some of the property amenities at The Town House by Innkeeper's Collection?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at The Town House by Innkeeper's Collection?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Town House by Innkeeper's Collection?
Yes, free parking is available to guests.
What are some restaurants close to The Town House by Innkeeper's Collection?
Conveniently located restaurants include The Merchants of Spice II, Rushcutters Arms, and Michaels Grill & Steakhouse.
Are there any historical sites close to The Town House by Innkeeper's Collection?
Many travellers enjoy visiting Cryptic Escape (2.4 km), History Mystery (2.5 km), and Norwich Cathedral (2.2 km).
Does The Town House by Innkeeper's Collection have any great views?
Yes, guests often enjoy the river view available here.