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4.5
#127 of 1,150 hotels in London
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Right in the heart of the city, this 5-star hotel is your go-to for work hustle or just kicking back on a chill weekend break. Back in the day, it was known as the Great Eastern, a London railway hotel with its iconic redbrick Victorian charm dating back to 1884. When you step inside, it's like time-travelling into the 21st century, with 267 designer guest rooms. At Andaz London by Hyatt experience the city as a local and explore London's gems right at our doorstep. The iconic Tower of London and Tower Bridge are just steps away, for a burst of floral charm, Columbia Road Flower Market awaits, while the legendary Brick Lane and vibrant Spitalfields offer the ultimate cool and quirky experiences. Our five-star lifestyle hotel is also the perfect place for a dinner, a bottomless brunch or a few cocktails. You will also find a modern gym and in-room treatments are available to enhance your stay in East London.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to TheAA: The Automobile Association.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Andaz London Liverpool Street is often celebrated for its unique blend of quirky modernity and comfortable amenities, nestled in an inviting atmosphere. While guests have commended the clean facilities and the prime location adjacent to Liverpool Street Station, opinions on room decor and maintenance vary.
The hotel's staff gains accolades for their attentive service, although there have been occasional service hiccups. Despite the praise for its amenities and atmosphere, some guests question the value, citing the high costs relative to their experience.
Location
Convenient
Atmosphere
Eclectic
Rooms
Mixed
Value
Expensive
Cleanliness
Spotless
Service
Attentive
Amenities
Outstanding
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I like staying in hotels. I joined the Intercontinental ambassador/platinum program last year and stayed in a lot of IHG hotels recently. They’re nice. But the rewards are only for basic rooms when I assumed you could splash out on a suite with points.
I’ve always had a soft spot for Hyatt hotels (their rewards are better), but they don’t have enough of them in Europe. The Andaz brand is one of my favorites and I’ve stayed at the one in London a few times. It’s a great location (right on the Elizabeth line at Liverpool with great tube connections) and close to hip East London.
The hotel is charming with a very nice gym with lots of unexpected equipment, and not just treadmills. They have funky bars and restaurants and a happy hour of free wine. Kind of like the Kimpton, but 6-7pm is better than Kimpton’s 4-5pm (used to be the better 5-6). The Andaz staff is really friendly, but many nice hotels have great staffs.
I’m kind of done leaving reviews. I write for a living and this seems like pro bono work for people I don’t know so platforms can make money. But this time I was treated especially well and I have to thank a few people and shout out the Andaz.
I came in early looking for an early check in, and I don’t want to snitch on what they did, in case your lucky number doesn’t come up, but I do have to thank Sam at the front desk. He was so sympathetic and accommodating and went beyond the call of duty. It really made a difference. Carlos the Duty Manager came out and explained the situation. I think he approved my excellent nap and later very nice upgrade. Thank you gentlemen! You made my great stay even better!
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Miriam Varoli, General Manager at Andaz London Liverpool Street
Responded 12 Feb 2024
Dear BoomChicagoAmsterdam, Thank you for taking the time to share with us your positive experience. I am thrilled to read that you had a pleasant experience with us, and our amazing staff left a favorable impact and made your stay worthwhile. Your kind words regarding our convenient location, complimentary wine hour, health club, and services are well appreciated. Thank you for choosing to stay with us, and I hope to have the pleasure of welcoming you back soon for another remarkable stay. Sincerely, Miriam Varoli General Manager Andaz London Liverpool Street
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We have stayed in three different Hyatt properties in London last week to compare the quality from a Hyatt Globalist's perspective. This was our first visit to Andaz London and overall impression was good.
Location: (9/10) Located right next to Liveroool street station. Convenient access to the East end and a few stations away from Oxford circus and Marble Arch etc.
Room: (8/10) Spacious room and bath. Clean and comfortable bed. Nice in room amenities such as coffee machine, tea and complimentary mini bar items like other Andaz do.
Service (9/10) Offered early check in at 9am. Initially being given a standard room, but when the front desk staff Nicholas recognized our Globalist status, he called into our room and arranged changing to a better room and helped us with luggage transfer.
Dining (10/10) This was the best breakfast out od the three Hyatts that I am comparing. Very good selection from the long buffet table. Artisan cheese, homemade baked beans, cold cuts and salads, honeycomb, variety of nuts and cereals. Made to order hot dishes were perfectly cooked.
Facilities (9/10) Very good evening drink and canapes. Gym was spacious and there was a steam room that I haven't used.
Overall 45/50
This is a category 5 Hyatt hotel. Very nice hotel in general, great value for money in an expensive city London.
I rated both Andaz London and Hyatt Regency Churchill the same 45/50 and both will be my choice to consider for the upcoming trip to London again this Autumn.
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mario F, General Manager at Andaz London Liverpool Street
Responded 8 Mar 2020
Dear Mr. Coth, Thank you for your review of your recent stay with us. I am delighted that you enjoyed your Andaz experience! Your feedback regarding our Guest relation host Nicholas will be passed on. Once again thank you for your time and we hope to have the pleasure of welcoming you back to Andaz London in the future. With kindest regards,
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This place is so good for visiting London, especially if you arrive at Liverpool Street Station. Easy to book - best from Hyatt Website. This gives you ability to contact, book in etc, and organise your stay via their App.
1 minutes walk from station. Super helpful and friendly staff on reception. Room 104 was fantastic with a long hall tastefully decorated, large lounge and dining area, large dressing and wardrobe area, roll top bath and walk in shower. Bedroom was large and had electric blinds and large TV. Very comfortable bed
Breakfast in restaurant was high quality and had great Granola. Full English was enough for 2, and very tasty, lovely salmon and poached Eggs Royale
Great onsite Hotel Japanese restaurant.
Despite Covid-19 this hotel was super for a break, very well looked after, super staff, and felt safe and clean. Great Value for money also
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Date of stay: October 2020
Value
Location
Service
Room Tip:The Suites are amazing value
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mario Flanagan, General Manager at Andaz London Liverpool Street
Responded 31 Oct 2020
Dear Duncan P, Thank you so much for taking the time and trouble to leave a review. I am delighted to hear that Andaz London met your high expectations and our services did not disappoint. Thank you so much for taking the time and trouble to leave a review highlighting the lovely dining outlets on our property and our beautiful Room 104. I am delighted to learn you had a lovely stay with us and our wonderful staff took such great care of you and kept you safe! We hope to welcome you back again soon! With kindest regards, Mario Flanagan General Manager Andaz London Liverpool Street
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We stayed in the run up to Christmas, as a base for things all over the west end, city and docklands. Being right on the central line, it was really well positioned. The rooms are large and stylish and the front of house staff were great and the upgrade options we were given were very good value. Breakfast service was a bit laboured (in the Eastway), but otherwise our stay was good value and pretty much faultless.
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Date of stay: December 2019
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
As ever hard to fault the Hyatt brand! The building is amazing with lots of different areas and fabulous staircases! All tastefully decorated and furnished. Staff very friendly and welcoming. We had an issue with the check in, but the management were immediately responsive and generous it certainly made a difference.
We were shown three rooms and all were different in some way. The room we chose had a huge bed and everything you could possibly need was included even a very generous mini bar! There were no rooms available facing the street so it did feel a bit enclosed and dark but I would imagine that made it quieter? We certainly could not hear any traffic and luckily we had no noisy neighbours.
Very close to good transport to other parts of London and within walking distance to Brick Lane bars and restaurants, we visited the Whitechapel Gallery.
We were tired so had room service dinner, all served hot and it was very tasty. Breakfast had plenty of vegetarian options and staff again very attentive.
We did not visit the gym area and we missed out on the happy hour so look forward to our next stay!
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Date of stay: February 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Many rooms, not all, are big enough and provide a stylish environment including modern bathrooms. The location at Liverpool Street station is central and therefore advantegeous. The service team is very kind and friendly. Just one point, regular guests should be recognized and served in a more individual manner.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Located next door to Liverpool Street Station so perfect for the underground but also the likes of St Paul's walkable within 20 minutes. Lovely modern hotel finished to a high standard and decent sized rooms (especially by London standards).
Warm friendly welcome at reception with a glass of Prosecco.
Room 305 was located internal facing so not a single piece of noise. Just bliss. Super king size and amazingly comfortable bed, complimentary (non-alcoholic mini bar). Big TV albeit with some channel limitations. Shower over (quite a high) bath.
Breakfast next door was good quality and provided enough choice.
Complimentary wine hour (2 actually) between 6pm and 8pm, albeit a bit of confusion whether it's one complimentary drink or a few more!!
Definitely stay here again.
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Date of stay: July 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed for 3 nights in December and we are very happy with the room, hotel's design, location and the services. Special thanks to Ms Jenny who did the check-in for us. She also very caring and sending a little gift and the book about london which is very impressive. The happy hour at the hotel is a big plus, also the complimentary Mini-bar in the room everyday. Thanks to the hotel's staff for the hospitality. Very recommended.
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Date of stay: December 2019
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I have to say this is one of the best hotels i have been to! The moment we walked through the door someone was there to greet you and show you where to check in. We checked in with a lovely man Francesco who was extremely professional and attentive.
The hotel entrance was very stylish and inviting and the hotel rooms were spotless. I really enjoyed the mini bar in the room, you are given lots of tea and coffee, crisps, biscuits and bottles of water.
I had one of the best nights sleep, I'm not sure where the hotel gets thier duvets and mattress but you feel you are sleeping on a cloud. One of the best nights sleep in ages.
Breakfast was lovely, there was alot to chose from and the room we sat in was beautiful, the staff were lovely too.
Fantastic location, right next to the train station, fantastic staff and overall fantastic stay. I will be coming back to visit in the near future. Thankyou andaz x
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed here for a four day long weekend holiday. Very much enjoyed the stay. Very comfortable, stylish rooms with good bedding and bathroom fixtures. Stylish hotel that is a good renovation of the old Great Eastern Hotel from 1884 - some stunning restaurants as a result. Staff is wonderful - they really make you feel welcome and at home. Special mentions of Matteo at reception, Perry in Rake's and Clement at 1901.. Matteo provided a great welcome, Perry made me and my friend laugh, and Clement understood I don't eat rubbish like quinoa bowls and chia oatmeal and found me a proper breakfast of grilled kippers and poached eggs Because of the latter I faced a difficult travel day feeling much better. One other plus is the location - very convenient to the West End with the tube and the neighborhood has a lot of good restaurants. Will happily return.
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Date of stay: February 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Inkberrow, United Kingdom25 contributions20 helpful votes
Hi Zenbeing19, Kittywool is correct in the directions given i.e. to Paddington and then the Circle line. The direct rail shuttle mentioned on the Andaz web relates I believe to Standsted Airport, which takes 1 hour to Liverpool Street Station. Also if you would like any further advise/comments on the Andaz or other hotels in the area then please do not hesitate to ask.
There are more places to choose from in the London area.
PRICE RANGE
HK$2,899 - HK$4,873 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
andaz liverpool street hotel london, hyatt london
LOCATION
United KingdomEnglandLondonCity of London
NUMBER OF ROOMS
267
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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