Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
Cheaper
Average
Higher
About
4.5
#135 of 1,150 hotels in London
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Strand Palace is surrounded by the best London has to offer. Set in the heart of London, the hotel is mere moments from Covent Garden, Trafalgar Square and the Thames, making it the perfect location for discovering cultural icons and for those travelling on business. The hotel is home to 788 bedrooms and offers a guest service centre and gym for guest use. For in house dining, guests can visit Haxells Restaurant & Bar, the perfect place to enjoy great food, cocktails and more in the heart of London. Guests can enjoy modern British cuisine with modern art deco décor throughout the restaurant, bar, afternoon tearoom and private dining room. With so much to do right on the hotel’s doorstep and excellent transport connections to whisk you across the city or further afield, a stay at the Strand Palace puts you at the centre of the action.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
Powered by AI
The Strand Palace Hotel garners acclaim for its impeccable cleanliness and inviting atmosphere, with its eclectic modern rooms often highlighted by visitors. While opinions on value vary, with some guests citing great deals and others pointing out pricing issues, the central location near Covent Garden is universally praised, albeit with some noise concerns.
The hotel's amenities, including the breakfast buffet and Gin Palace bar, consistently earn rave reviews. Despite occasional service hiccups, the staff's attentiveness is frequently commended, although noise level and room variability remain points of contention for some travelers.
Location
Central
Atmosphere
Inviting
Rooms
Cozy
Value
Mixed
Cleanliness
Mixed
Noise level
Noisy
Service
Attentive
Amenities
Outstanding
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
I arrived just before 5pm, already late for a business event so I checked in and asked to leave my luggage in the luggage room, so I could race away. The doorman realised that I'd gotten lost on the way to the luggage room and was so helpful in proactively showing me the way; then he realised I had a room, and offered to take my bag up to my room for me so I didn't have to faff when I got back later that night. It was so appreciated.
When I got back later than evening, I arrived at the room to find it absolutely spotless. The man at check-in, Ravnak (sorry if I've spelt this incorrectly!) , gave me a complimentary upgrade to a twin room which was great and the room was well furnished. They provide 2 reusable water bottles and filling stations throughout the hotel, so you can always access fresh water whilst remaining green and there's an umbrella in the room you can use, as well as a safe, hangers, iron + board, and hairdryer (along with the usual tea facilities).
The room was spotless, including the bathroom. In fact, the shower was so clean I didn't realise a bath sheet had been folded up at the bottom for me to lay on the floor, and I absolutely soaked it (sorry, housekeeping..) but its a testament to just how pristine it was.
The bed was incredibly comfortable and the breakfast the next morning was lovely. It's served as a buffet style which is absolutely fine for when you're half awake in the morning like I am and the options are relentless for want of a better word.
Checkout was smooth, and about an hour later I realised I'd left my toothbrush and toothpaste in the bathroom. I called reception to see if they could locate them for me and I'd return at 1pm, they were brilliant. They called me back once they located them, and had them ready for me to pick up when I went back.
I haven't found a single thing from my experience that I would want to improve, and I felt very lucky to have been able to stay at this hotel for business. I'd come back for a personal trip too, as its excellently situated for a day around London.
Read more
Date of stay: December 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Strand Palace, Guest Services / Front Office at Strand Palace
Responded 8 Dec 2023
Dear Tylerd92413, Your feedback on your recent stay brings us great joy. It's gratifying to know that our efforts are being acknowledged and valued. We look forward to welcoming you back soon. Thank you for choosing Strand Palace for your accommodation. Best Regards, Eva
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If being honest London would have been the last place i chose to visit, its been 40 years since i was last here and its only due to the pandemic i visit now. Its not i had any dislike for London just the fact there are so many other places to see, However what i experienced shocked me!!!
As someone who has visited Milan, Paris, New York to name but three of the many places i have been fortunate to visit, London is up there with the best of them.
The Hotel is easy to get to from Heathrow, jump on the subway to Covent Garden and its about a 5 min walk if that.
Check in was a breeze, arrived early and it wasnt an issue, Kevin on reception was a great help and very professional.
Room was on 7th floor had a window but did not over look any streets, not an issue.
Cleanliness First impressions were that it was spotless couldnt fault it, a few minor things in bathroom where grout in tiles has fallen out but nothing serious.......well not that i noticed until day of checkout
Sleep was great, very little noise apart from the AC which was needed due to the temperature.
Breakfast
Buffet style but not self service. If asking for white bread make sure you ask for Untoasted Toast as person taking order didnt have a clue what 2 slices of white bread was and came back with about 8 slices of thinly slices of something, not sure what. When i finally managed to explain i was informed that what i wanted was untoasted toast ( found this hilarious )
Location is fantastic, nearest subway will take you directly to most of the major attractions, others are within walking distance.
Check out
As mentioned previously when first entering our room is was as if it has just been renovated, looked spotless but on checkout day i got a surprise.
Usually i would check everywhere when arriving but this time i just didnt feel i had to, I WAS WRONG.
Most if not all of us on our last day as we pack our bags will check everywhere just in case when have dropped something, safe, wardrobes, bathroom and under bed! It was here under the bed in room 790 that i came ( maybe wrong choice of word ) across a box of condoms with the ripped packing of one. Now being 52 years old, having had the snip 27 years ago and sharing this room with my wife, either my wife has some explaining to do or this room wasnt cleaned properly. My guess given the fact my wife and myself were together the whole trip is that the cleaning staff let this slip through their fingers. Now i checked out yesterday sunday the 14th, room should have been cleaned for any new guests hopefully its been removed as the next guests may not be so easy going
Apart from that i cant find fault with this hotel, its a gem in an ideal location and YES we will be back, however it wont take me so long next time to revisit
Ps next time maybe some viagra could be left under bed instead of condoms given my age and heart condition lol
Read more
Date of stay: June 2021Trip type: Travelled as a couple
Room Tip:Heathrow to Covent Garden Station then a 5 min walk.
Covent Garden Market a fantastic place to...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at Strand Palace
Responded 17 Jun 2021
Dear Ray, Thank you for recent review! We are pleased that you enjoyed your stay with us in London - we are indeed one of the greatest cities in the world! I would like to thank you for your very honest feedback - without which we cannot learn! The feedback has been passed on to the relevant departments and our housekeeping team will ensure when checking rooms, we are sticking to our (usually) very high standards as I appreciate that this was not the discovery you were expecting. Ray, we would be absolutely delighted to welcome to back and although we cannot provide the welcome gift of your choice - we are sure any future stay with us will be as enjoyable as your last! Kind Regards Holly Front Office Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Stayed for 3 nights in the middle of a heatwave, deliciously cool as soon as you entered reception, great air con. The hotel receptionist was very helpful in getting a fridge installed in our room. We booked a twin superior not realising that a fridge was not included but after speaking to the receptionist we had a fridge delivered to the room within 15 mins, excellent service!
Our room was quite small but very clean and modern. Loved the shutters, great for blocking out the sun. The twin beds were a king size bed unzipped, no space in between but it was fine for us, they were very comfortable with nice pillows. The bathroom was newly renovated and nicely done, found the toilet roll holder a bit unpractical as it’s very close to the floor, ended up with the paper trailing across the floor more than once! Loved the White Company toiletries though.
A bit of a niggle was that there is only one ice machine in the hotel and it wasn’t working for the 3 days of our stay. We had to keep asking the bar staff for ice buckets but they were very obliging. We found all the staff very pleasant and helpful.
The one way system they have in place for COVID works very well and there are good hygiene procedures in place, we felt very comfortable staying there.
The location of the hotel is great, lots of shops and convenience stores within 5-10 minutes walk. Not all restaurants are open yet but we managed to find enough places to eat, you’re close to Covent Garden and Leicester Square, also it isn’t far to Soho, all walking distance.
We really enjoyed our stay here and have booked again for October.
Read more
Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Enrika Lobo, Guest Services / Front Office at Strand Palace
Responded 29 Aug 2021
Dear GenieWigan, Thank you for your feedback and for having chosen Strand Palace as your preferred hotel whilst staying in London. We are delighted to see that your stay with us was enjoyable and we look forward to welcoming you back in the Covent Garden area. Kind regards,
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
So the location is perfect especially if you're going to a West End show or plan on being around that area at night. You could be in your hotel room in no time. The hotel also went through a big renovation over the last few years and this could have been a great opportunity to improve a few things. They've added a better chair to the rooms as what they had before was some sort of stool. Now you can recline your back, watch TV or eat something at a small table instead of doing that from your bed. The other desk below the TV is a strange one and mostly used just to leave your stuff. If you try to eat there you'll have to manspread your legs so it's pretty uncomfortable.
Small toilette (not sure an overweight person would fit there) and bathroom has no door. If housekeeping decide to come in (even when the do not disturb sign is on) and you're showering then your privacy will go out the window. First thing they'll see as they open the door is you naked in the shower...and you might not even notice it! This happened so not sure how this could be fixed but if the 'Do Not Disturb' sign is hanging from the door perhaps don't come in?
Lastly, there is a sign saying that your room has been cleaned and disinfected before your visit so this is important especially during Covid times. Unfortunately, room cleanliness wasn't up to standards. Found hairs that weren't mine on the bathroom floor, shower wasn't properly cleaned and found what I hope was raisins and not mice droppings on the floor. I am attaching pictures as proof.
Read more
Date of stay: August 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Strand Palace, Guest Services / Front Office at Strand Palace
Responded 20 Sept 2021
Dear MaryCinema, Thank you for your feedback. I am sorry to read that you have not had the stay you hoped for. Please do accept my apologies that we have not met your expectations on this occasion, feedback such as yours helps us to consistently improve our services and maintain the high level of hospitality that we strive for. Best regards, Antoine Duty Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Apologies for the slightly late review - we visited the week of 19th July. An excellant location on the Strand approx £12 in a taxi from St Pancras, this hotel has recently undergone a full refurbishment to a very high standard. The Staff are very friendly and nothing is too much trouble, we were on the 8th floor in a junior suite which was spacious and had a good lay out, we paid extra to include breakfast which was a buffet style, full english, toast and muffins etc The location is ideal for Covent Garden and the south bank and there are plenty of restaurants round and about. All in all a great stay and would highly recommend.
Read more
Date of stay: July 2021Trip type: Travelled with family
Room Tip:If arriving at St Pancras a taxi is cheaper than the tube if there is more than 2 of you.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Enrika Lobo, Guest Services / Front Office at Strand Palace
Responded 4 Aug 2021
Dear Simon B, Thank you for choosing the Strand Palace for your stay. We are delighted to hear that you enjoyed your stay with us and enjoyed the hotel and its facilities. Located in the heart of London, our hotel provides a convenient location for our guests to enjoy, and we are happy that this has contributed to your positive experience. Our guests' satisfaction is our top priority, so we are delighted to hear that we are meeting that objective well. We look forward to welcoming you back soon. Kind regards, Enrika Lobo Duty Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Quite simply, this was a great stay. According to the staff, the hotel was recently newly renovated – and it shows! Our Superior Twin Room was very contemporary and had these excellent, sliding blackout shutters I really liked; the shower room was spotlessly clean and beds super comfortable. The downstairs lobby is large and open, and the front desk staff courteous and were happy to store our luggage before official check-in.
All in all, I would return without a shadow of a doubt.
Read more
Date of stay: August 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at Strand Palace
Responded 8 Sept 2020
Dear Guest, Thank you for your recent review; I am delighted that you enjoyed your time with us and I hope we can welcome you back soon! Kind Regards Holly Front Office Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Matkustimme hyvin poikkeuksellisena aikana hotellissa. Hotelli oli siisti ja henkilökunta varsin ystävällistä. Hotelli sijaitsee keskeisellä paikalla Lontoossa, kaikki nähtävyydet lähes kävelymatkan päässä. Aamupala tarjonta jätti kuitenkin toivomisen varaa. Ymmärrämme toki korona viruksen tuomat haasteet, mutta olimme silti maksaneet hotellihuoneesta täyden hinnan ja odotuksella ”buffet aamupalasta”.
We traveled during a very exceptional time at the hotel. The hotel was clean and the staff quite friendly. The hotel is centrally located in London, close to all attractions within walking distance. However, the breakfast supply left something to be desired. Sure, we understand the challenges posed by the Covid-19 but we still paid the full price for the hotel room and with the expectation of a “buffet breakfast”.
Read more
Date of stay: August 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at Strand Palace
Responded 8 Aug 2020
Dear Niko, Thank you for your recent review. With the current situation and as per government guidelines, we have opted not to provide a buffet breakfast, in the interest of both staff and guests safety. Instead, we are offering an A La Carte menu at a lesser price than our original buffet breakfast. I do hope that despite this, you enjoyed your stay. Kind Regards Holly Front Office Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Visited London for three days with my daughter in mid July and booked a late deal for this hotel and got a fantastic price for B&B in a deluxe room. Arrived early so the room wasn’t ready but staff were helpful, checking us in and keeping our case whilst we went out to explore. We visited during one of the hottest weeks of the year and the air conditioned room was a blessing! The bed was comfortable and we also had a sofa bed in our room that could be made up if we needed it. Our room faced directly on to the Strand, however with the shutters closed it was practically silent and did not disturb our sleep at night. The room decor was modern, clean and comfortable and there was plenty of space for both of us, alongside the mini bar, we both loved our room. We had a shower room rather than a bathroom and again there was plenty of space for both of us and the fittings were clean and modern. Breakfast each morning was tasty and fairly quiet, although we did eat quite early. All staff we spoke with were exceptional and extremely helpful with a special mention for Muhammad who helped us with our case and hailed a taxi for us as we were leaving - he is a star! For the price we paid, I’d gladly stay again as the location cannot be beat, we loved the whole ‘deco’ feel of the hotel and thoroughly felt at ease here.
Read more
Date of stay: June 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Enrika Lobo, Guest Services / Front Office at Strand Palace
Responded 4 Aug 2021
Dear V3025SSsusanf, Thank you for choosing the Strand Palace for your stay. We are pleased to hear that you enjoyed your stay with us and enjoyed the hotel's facilities. As a team, we strive to make you feel appreciated, so we greatly appreciate your positive reviews and feedback. We are delighted to hear that we are meeting our guests' satisfaction objectives well. It's not surprising that Mohamed took such good care of you, he is a valued member of the team, and I will be sure to forward your feedback to him. We hope to have the pleasure of welcoming you back again soon. Kind regards, Enrika Lobo Duty Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is centrally located and within walking distance to public transportation and sights. We took the Piccadilly line from LHR ( no change of trains) to Covent Garden. It’s a short walk from there, so super convenient. It’s also located near Embankment station and Gordon’s Wine Bar ( London’s oldest wine bar). The staff let us check in early with no extra cost which was a huge bonus in my book! I had a cozy single room ( I think that’s what it was called). I thought it was rather small, but then realized I wasn’t in the room that much. And after two nights, realized I had all the space I needed! The bathroom was updated and nice ( good water pressure too). The air worked great and my room was quiet. I asked for a ‘quiet room’ so was given an interior room as it’s located on a busy street. The hotel gives you an option to ‘go green’ during your stay. You hang the ‘go green’ sign on your door to ‘opt out’ of maid/cleaning service while there. For every day you opt in, you receive a voucher under your door. You can use it in the restaurant at the hotel and receive 1 of 3 choices: £7 credit towards your bill, free glass of wine or free dessert. I think this is a wonderful idea, so I took advantage of it. There is an amazing breakfast buffet that is included in your room stay ( but not all reservations include it). I would stay here again if ever in the area. It’s directly across the street from the Savoy and surrounded by multiple theaters.
Read more
Date of stay: March 2022Trip type: Travelled with friends
Room Tip:Ask for quiet room as it’s on a busy street. You won’t have a view but who cares as you won’t be...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alessia Pellegrino, Guest Services / Front Office at Strand Palace
Responded 31 Mar 2022
Dear JulierL3387QP, Thank you for sharing your lovely feedback following your recent visit at the Strand Palace. I am delighted to read that you had such an amazing experience in our company. Thank you for your time and we are looking forward to your next visit! Best regards, Alessia
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Been staying here every year since 2014-except last year but we won’t talk about that- , & it’s always perfect! The location, the staff, the cleanliness, it’s all spot on. The rooms are tiny & it is a bit pricey but you’re in London & the location & service more than makes up for that. This year you have the option of not getting your room cleaned & you get a voucher for £7 for each night & I love this idea! It conserve water & helps deal with short staffing post Covid, & really do we need our rooms cleaned every day? Not really! Thinks guys! Keep up the good work!
Read more
Date of stay: November 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Strand Palace, Guest Services / Front Office at Strand Palace
Responded 22 Nov 2021
Dear Mona-Alkhalaileh, Thank you for choosing the Strand Palace for your stay. We are very happy to hear that you enjoyed your stay with us and enjoyed the hotel and its facilities. As a team, we strive to make you feel appreciated, so we greatly appreciate your positive reviews and feedback. Our guests' satisfaction is paramount to us, so we are delighted to hear that we are meeting that objective well. We hope to have the pleasure of welcoming you back again soon. Kind regards, Enrika Lobo Duty Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the London area.
PRICE RANGE
HK$1,819 - HK$3,187 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
strand palace hotel london, hotel strand palace, strand palace london, strand hotel london
LOCATION
United KingdomEnglandLondonCovent Garden
NUMBER OF ROOMS
788
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
