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Phoenix Hotel

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Traveller (513)
Room & Suite (369)
Dining (33)
Overview
  • Excellent30%
  • Very good52%
  • Average15%
  • Poor2%
  • Terrible1%
Travellers talk about
AMENITIES
Free Wifi
Breakfast included
Non-Smoking Hotel
Family Rooms
Bar/Lounge
Multilingual Staff
Dry Cleaning
3 Star Hotel
All hotel details
Additional information
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Reviews (1,851)
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1,123 results
Traveller rating
383
514
182
27
17
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Time of year
LanguageEnglish
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383
514
182
27
17
Show reviews that mention
All reviewsbayswater tube stationhyde parkcontinental breakfastsingle roomkensington gardenswestbourne grovenotting hillyogurtrestaurants and shopscircle lineboiled eggsshort walkquiet streetplace to sleepbreakfast staffthe hotel is cleanrooms are small
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1 - 5 of 1,123 reviews
Reviewed 2 days ago

Definitely the best hotel ever visited in 8 years in London. Huge breakfast buffet; room clean and silent; position not bad, near Bayswater and Queensway underground stations; personnel very kind and reception available h24. Price competitive indeed. Highly recommended.

Thank lucas86311
Response from Guest Relations H, Guest Relations Manager at Phoenix HotelResponded yesterday

Good afternoon, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoy staying with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London

Hotel's Favourite
Reviewed 14 June 2018

I have been visiting this hotel for 14 years as part of a large group. The staff are so welcoming, accomodating and friendly that we just have to keep on going back. Nothing is a problem or a hassle for them. The buiding itself has...More

2  Thank cateygreeneyes
Response from Guest Relations H, Guest Relations Manager at Phoenix HotelResponded 5 weeks ago

Good morning, Many thanks for your brilliant review of the Phoenix Hotel London! It is always a pleasure to welcome you back every year and we look forward to your next visit. We are so delighted that you continue to choose our hotel year after...More

Reviewed 5 days ago via mobile

Thank you once again for a lovely stay, we had room 206 as there were three of us and what an absolutely super room! I always sleep so well when I stay here and my friends loved it too, super breakfast and lovely friendly staff,...More

Thank sylviacostigan
Response from Guest Relations H, Guest Relations Manager at Phoenix HotelResponded 4 days ago

Good afternoon, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London

Reviewed 5 days ago via mobile

Very friendly helpful staff, on reception and in the breakfast room. Our room was very clean as was all the hotel. Great, plentiful continental breakfast. My wife and I would certainly use this hotel again and recommend to stay. Good location.

Thank James H
Response from Guest Relations H, Guest Relations Manager at Phoenix HotelResponded 4 days ago

Good afternoon, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind regards, Phoenix Hotel London

Reviewed 1 week ago via mobile

My wife and I stayed at this hotel in London. It looked nice from outside but our double room was very very small. Bathroom was small. You couldn't fit 2 people in it. Room had no air conditioning.some reception staff couldn't understand basic english. Asked...More

Thank Malcolm H
Response from Guest Relations H, Guest Relations Manager at Phoenix HotelResponded 4 days ago

Good afternoon, Many thanks for your review of the Phoenix Hotel London. Your feedback is much appreciated. We endeavor to accommodate all guest requests especially during this busy time of the year where our hotel is at full capacity. Kind regards, Phoenix Hotel London

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Hotel Amenities
Breakfast included
Laundry Service
Dry Cleaning
Multilingual Staff
Non-Smoking Hotel
Breakfast Available
Things to do
Bar/Lounge
Details
Price range
US$117 - US$217 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#248 Business Hotel in London
#359 Romantic Hotel in London
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$117 - US$217 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#248 Business Hotel in London
#359 Romantic Hotel in London
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (513)
Room & Suite (369)
Dining (33)
Business Centre & Event Rooms (2)
Nearby
Notting Hill
As West London's friskiest corner, Notting Hill more
than manages to retain plenty of the same appeal
that's brought the affluent area so much worldwide
attention. In this attractive cobblestoned
neighbourhood, a delectable variety of eateries,
independent shops, galleries and street vendors offer
a delightful window into how to live the good life in
London, with each presenting visitors with an
...More
Questions & Answers
Ask a question
crishe
19 December 2017|
AnswerShow all 6 answers
Response from Guest Relations H | Property representative |
Irons and boards are available on request.
0
Votes
WalesShazza
28 November 2017|
AnswerShow all 7 answers
Response from Guest Relations H | Property representative |
Breakfast is available from 7am to 10am Monday to Saturday and 7.30am to 10.30am on Sunday
0
Votes
Stephen A
6 November 2017|
AnswerShow all 3 answers
Response from Stez66 | Reviewed this property |
Hello, yes my room was equipped with a fan!
0
Votes
Room Tips
"For a bath you must choose a double or twin room."
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"pick a floor higher up than first and not facing Moscow road which has a lot of traffic."
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"I chose a single room and it’s not only completely secure but quiet. It’s great for women traveling alone."
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"I have found all the rooms good, particularly since the refurb"
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