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5.0
#18 of 1,151 hotels in London
Location
Cleanliness
Service
Value
Our hotel is situated amidst a vibrant dining scene, colorful bars, and unique shops, providing easy access to the best of the City of London. We are conveniently located within walking distance of Spitalfields Market, and the Jack the Ripper Museum, all just a half-mile away. Additionally, Aldgate East Station is only a three-minute walk from our doors. As we're located on the gateway to Brick Lane, one of London's top tourist attractions, Hampton by Hilton London City is an ideal destination for business travelers and those on a City break. The West End, famous for its theatres and shopping, is just a ten-minute tube ride to the west, while the Olympic Stadium and the fabulous Westfield Shopping Centre are a ten-minute tube ride to the east. We are within a short stroll of The Whitechapel Art Gallery, The Tower of London, and the East End's famous street markets. Guests can enjoy a complimentary buffet breakfast at the hotel during their stay. We are a Green Key Certified Hotel
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Hampton by Hilton London City comes highly recommended for its bountiful amenities, including cozy beds and a breakfast with a hit make-your-own waffle station. Nestled in a central location, praised for sightseeing convenience and transit accessibility, this hotel is appreciated for its value. Guests have called out the quiet rooms, which offer respite from lift and street noise.
The hotel's cleanliness and modern atmosphere don't go unnoticed, contributing to a comfortable stay, although some guests mention the rooms can be snug. The staff's friendly and professional service consistently earns rave reviews.
Location
Convenient
Atmosphere
Inviting
Rooms
Modern
Value
Reasonable
Cleanliness
Spotless
Noise level
Quiet
Service
Attentive
Amenities
Well-appointed
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Hard to find a reasonably priced quality hotel in London these days. Found one! Not been to London for a while but when we do, we don't like to be right in the middle near the sights and prefer the city end.
Hampton by Hilton London City is situated between Whitechapel and Spitalfields, an area we hadn't stayed in before. What attracted us first was the price and for around £150 got a decent sized room with breakfast included.
The next criteria is the nearest tube/bus stop. It is literally two minutes walk from Aldgate East and the same for the bus stop (if you always travel by tube, please download the bus app and try it, you get a better view of the city).
We googled the location and first thoughts were it looked a bit of a run down area with grafitti adorning the fence opposite the hotel. What we didn't know of course was that the artistic grafitti is part of the fabric of the area and a walk up Brick Lane you can see how it adds to the vibe of the area.
Reception to the hotel is spacious, clean and modern. The area extends into the bar and breakfast area. The reception staff were very welcoming and also apologetic when the computer kept saying no about my reservation but it was soon sorted.
The key cards to your room also works the front door (and the lift, after we went up and down a couple of times not realising why it wouldn't stop at our floor!).
Everyone who stays there has the breakfast included, so there is no checking what room you are in when you go for breakfast, just find a table and go for it. Breakfast had everything you would need hot or cold and was great. No problem finding a table because the staff were constantly clearing and very attentive so you can be sure of a seat.
The area seems very safe and we walked up Brick Lane both day and night. The street is home to a plentiful array of Indian/Bangladeshi restaurants. We had a meal in the Jaipur which was reasonable but also the best curry I had ever tasted (North Indian Special)!
Brick Lane is bustling with the restaurants and coffee houses and is also five minutes walk from the Old Spitalfields Market which is a great place to have a mooch around for unique clothing and all sorts of eating possibilities.
No photos of the hotel but a couple from the area to give you a gist.
All in all, a top hotel staffed by conscientious staff in a great area. Special thanks to the staff we met on our stay, Blerta, Rakesh, Tushar and Kathrin. We will definitely be going back there.
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Date of stay: April 2024
Value
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Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Harsh Sodhani, Sales at Hampton by Hilton London City
Responded 22 Apr 2024
Thank you for staying with us at the Hampton by Hilton London City and for taking the time to complete our on-line survey relating to your stay with us. The scores you have provided in the various areas are very important to us, as they help us to monitor and further improve the level of our products and services offered to you. Thank you for the kind scores that you provided regarding the service you received during your stay with us. I am delighted to hear that your overall service in our Hotel was very good and that our team was able to make you feel welcomed and have been helpful during your stay. Rest assured that I will share your feedback with Rakesh and the rest of our wonderful team who will be greatly encouraged by your words. Thank you once again for staying with us. I do hope that we will have the opportunity to welcome you back to the hotel at some point in the near future on your next stay in London.
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I use hilton all the time and for the past 15 years or so. This is the first time that it have felt the need to make a review on there new city of London location hotel. Its location is perfect. Its located at the south end of thr famous brick lane and jack the ripper territory. (Don't forget to check out the bigle shop). Walking distance to algate east tube 1min aldate 3min. Box city and shoreditch 10min, Tower Bridge 15min,. There is paid street parking directly outside thr hotel that operates 830 to 7pm. Sun.to Fri, free sat, so traveling up for me and parking over night from.5p. was great. The paid parking is restricted to 2hrs. The reception/entrance/dining area is a like tech city style, nice clean tidy. The staff where great, big smiles and hrllows, for a moment I forgot I was in the uk ( am British and lived once in this area). Rooms and medium size but ample size and very clean as is the bathroom. Security at the hotrl is excellent with a high tech avignon cctv system and Controlled door access out of hours. I will be returning here.
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Date of stay: May 2023
Value
Location
Service
Trip type: Travelled solo
Room Tip:Grap a take out coffee n visit thr beigle shop at the far und of brick lack on the way home from...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Harsh Sodhani, Sales at Hampton by Hilton London City
Responded 19 May 2023
Thank you for taking a moment to share your experience and your positive feedback. I am glad to see that you had an overall pleasant stay. Here at Hampton by Hilton London City, we aim to provide excellent service to our guests and make you feel like home. Your opinion really matters to us and thank for this. I will definitely make sure that I will pass your comments to the team. We are happy to hear you had your best Hilton Experience with Us and thank you for loyalty and being a Diamond member. We very much hope to have the pleasure of welcoming you back to Hampton by Hilton London City in the not too distant future. Please do not hesitate to email me in person when you will decide to visit us again so to assist you accordingly. Remaining always at your disposal for further assistance or information. Warm Regards, Harsh Sodhani Sales Manager
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New hotel, lots of room, excellent service. As a Diamond member for countless years, I have stayed at Waldorfs, Hiltons and Embassy Suites that did not come close to the level of service provided here. The staff was so attentive and helpful at all times! I will definitely come back next time I am in London. Rohan was especially helpful as was Bianca. Hats off to true professionals. The rooms were perfectly appointed with all the necessities, the beds were very comfortable and our room was quiet throughout the night even though it was next to the lift (elevator).
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Harsh Sodhani, Sales at Hampton by Hilton London City
Responded 8 Feb 2024
Thank you very much for staying with us here at the Hampton by Hilton London City and for sharing your positive comments through the TripAdvisor community. I am delighted that you had a great stay with us and that you found every aspect of the hotel and our service to be excellent. Please rest assured that I will share your nice comments with the rest of the team. We certainly hope that we are able to welcoming you back to the hotel in the future to enjoy another great stay. Warmly, Harsh Sodhani Sales Manager Harsh.Sodhani@Hilton.com
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My wife and I stayed at the Hampton By Hilton - London City on two separate occasions for a total of 12 nights during our 21 day visit to England. During both of our stays we had the opportunity to experience customer service at its finest. The staff at Hampton By London City take on the look of their leadership team. I was fortunate to speak with Rajiv Valllikapen (Operations Manager) and Rakesh Singh (Front Office Manager). Both of these gentleman have a clear understanding of operations and customer service. They understand that looking through the eyes of their customers makes for a better hotel experience. This message is clearly understood by staff in a good way and customers benefit from the vision.
The hotel is located just a few steps away from the London Underground. (Aldgate East). This is convenient for travel throughout London.
The reservation includes a free all you can eat buffet breakfast that includes: full English breakfast, fruit, waffles, pastries coffee and juice. This is a popular hotel on the weekends however Berleta and Kanz supervise the food and breakfast area like masterful conductors of an orchestra. Both are warm, friendly and accommodating. They do their very best to assist all customers with their breakfast needs.
I have a food allergy and both had a great understanding of what could and could not be eaten.
The hotel is extremely security conscious and it requires a room key to enter the facility, additionally, room keys are floor specific.
The hotel is clean and well maintained. The showers have great water pressure and there is constant hot water. When it was time to checkout, we felt like we were saying goodbye to family members. I want to close by saying a heartfelt THANK YOU to the following staff members who made our stay memorable.
I hope the Hilton United Kingdom management team reads this review and recognizes each and everyone one of the employees for the OUTSTANDING work they perform day in and day out.
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Date of stay: May 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rajiv Vallikappen, General Manager at Hampton by Hilton London City
Responded 28 May 2024
Dear Dale C Thank you for taking the time to provide us a review regarding your recent stay with us. We are delighted with the good scores you have given us. I will share your feedback with the hotel team who will be greatly encouraged by the positive scores. I look forward to welcoming you back to Hampton by Hilton London City in the near future. Meanwhile, if there is any way I can be of further assistance, please don't hesitate to contact me. Thank you Kind regards Rajiv Vallikappen | Operations Manager Rajiv.Vallikappen@Hilton.com
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When we arrived at Aldgate East I was a bit nervous as the neighbourhood seemed quite run down compared to other areas of London we have stayed in previously.
However I don’t think this really mattered and we really did enjoy staying here as the hotel itself was excellent.
The room was large, quiet and comfortable with a nice seating area. Everything had been thought of from hairdryers to air conditioning and a mini fridge and safe. The bed was large and comfy with soft pillows.
The bathroom was also well kitted out with shower gel and shampoo provided and a fab, powerful shower. The towels were fluffy and the overall feel of the hotel room was that attention had been paid to detail and to comfort.
Also the staff here are some of the best I’ve encountered in London. Friendly, hard working and helpful. The hotel is very clean and tidy and everything runs very smoothly. Our room was beautifully made up each day.
Finally I’d like to say how fantastic the food was at breakfast. I genuinely enjoyed eating here and there was a huge choice of fresh foods and cooked breakfast items. A favourite was the waffle machine where we were able to make waffles with maple syrup, fruit and yogurt. The coffee was also surprisingly good!
Thanks so much, we will definitely recommend you to our friends and family. An excellent hotel and great staff.
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Date of stay: May 2024Trip type: Travelled as a couple
Room Tip:I would take a few more coat hangers if you’re staying for a few days
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Harsh Sodhani, Sales at Hampton by Hilton London City
Responded 1 May 2024
Dear Lisa, Thank you for staying with us at the Hampton by Hilton London City and also for taking the time to complete our on-line survey relating to your recent stay. The scores you have provided in the various areas are very important, as they help us to monitor and further improve the level of products and services offered to you. Thank you for the good scores that you provided regarding the service you received, I am delighted to hear that your overall service in our hotel was very good and that you have enjoyed your stay with us. I will share your feedback with the hotel team who will be greatly encouraged by your positive scores. I look forward to welcoming you back to Hampton by Hilton London City in the not too distant future. Meanwhile, if there is any way I can be of further assistance, please don't hesitate to contact me.
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The staff make this hotel from Dhaval to breakfast staff and cleaners very helpful courteous and always smiling. Hotel is spotless breakfast is wonderful only problem is 50 pound asked when checking in as deposit for breakages etc . We refused to pay this as its not written on hotels website. Overall stay was top class 👏
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We used this hotel several times when it was called Arbor City and this was our first trip after the sale and renovation to a Hampton by Hilton. It's a great location. Brick Lane, Spitalfields Market and Petticoat Lane market are all a short walk away as are Aldgate East and Aldgate tube stations. Tower Bridge is about 20 minutes walk away The hotel itself has undergone an extensive refurbishment which was finished in 2023. There is an open reception, bar and breakfast area on the ground floor and all the rooms appear to be in the new wings to the side and back of the hotel. The rooms are on the small side, but clean and comfortable with great beds, modern bathrooms, UK and international TV, free Wifi, free safes (big enough for a laptop) and a reasonable amount of space to store clothes. Probably too small if you are there for more than a week, however, and no view to speak of from either of our rooms (we were two couples). It looks like all their rates include a very good buffet breakfast, the only problem with that, of course, is that all guests descend on the breakfast area at the same time so it gets very crowded between about 08.00 and 09.30, even on weekdays. The staff were very good with us, however, and always succeeded in finding us space without too much delay. In fact, the staff in general were polite and effective and any minor issues (my safe wouldn't lock) were sorted out very quickly. Hotel prices in London have really gone through the roof in the past few years but this place remains good value for your money. Provided it stays that way, we will definitely be back!
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Date of stay: March 2024
Value
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Location
Cleanliness
Service
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Trip type: Travelled as a couple
Room Tip:Try and avoid the peak breakfast times between 08.00 and 09.00
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Harsh Sodhani, Sales at Hampton by Hilton London City
Responded 23 Apr 2024
Thank you very much for taking the time to share your feedback regarding your recent stay at Hampton by Hilton London City, we really appreciate valuable feedback from our guests which helps us ensure that we continually deliver the ultimate experience. I was pleased to see that you had overall enjoyed your stay, however if you would like to give us some more feedback regarding your time with us please do not hesitate to get in touch with me directly. We actively encourage feedback from our valued Guests to ensure we are maintaining consistently high levels of customer service and that every stay is a 10/10. Once more, thank you for your feedback and for choosing our hotel for your stay in London. I look forward to welcoming you back to Hampton by Hilton London City in the not too distant future.
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This place was convenient, close to tube station (Aldgate east). We had a good breakfast daily (Thanks Kanz) before starting our daily London adventures. Rooms were quiet and we did not hear any street noise. This place was kept clean and all the staff seemed friendly and helpful.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Harsh Sodhani, Sales at Hampton by Hilton London City
Responded 22 Apr 2024
Thank you for staying with us at the Hampton by Hilton London City and for taking the time to complete our on-line survey relating to your stay with us. The scores you have provided in the various areas are very important to us, as they help us to monitor and further improve the level of our products and services offered to you. Thank you for the kind scores that you provided regarding the service you received during your stay with us. I am delighted to hear that your overall service in our Hotel was very good and that our team was able to make you feel welcomed and have been helpful during your stay. Rest assured that I will share your feedback with kanz and the rest of our wonderful team who will be greatly encouraged by your words. Thank you once again for staying with us. I do hope that we will have the opportunity to welcome you back to the hotel at some point in the near future on your next stay in London.
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Overall a good stay. All of the staff were friendly and professional. I was surprised at how spacious the room was. Lots of sockets, good storage and cleaned well. Breakfast had lots of different options and staff did a good job replenishing any items and keeping it tidy.
Unfortunately my room was just by the main elevator so there was some noise at times. But this was really the only downside and if I had been staying longer I probably would have requested another room.
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Date of stay: June 2024
Value
Rooms
Location
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Trip type: Travelled solo
Room Tip:Less than 5 min walk to Aldgate East Station. Exit 3 is closet to the hotel, but it isn’t always...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rajiv Vallikappen, General Manager at Hampton by Hilton London City
Responded 24 Jun 2024
Dear SaTravel2, Thank you for taking the time to provide us a review regarding your recent stay with us. We are delighted to hear that you enjoyed your stay with us. If you do let us know regarding your preferance regarding the room location in the future we can keep you away from the elevator. I look forward to welcoming you back to Hampton by Hilton London City in the near future. Meanwhile, if there is any way I can be of further assistance, please don't hesitate to contact me. Thank you Kind regards Rajiv Vallikappen | Operations Manager Rajiv.Vallikappen@Hilton.com
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Terrific stay at a new hotel with a fantastic location. At writing the hotel is just over 3 months old. The staff was especially helpful and friendly, in particular Shree and Bianca help resolve an issue with our booking. The breakfast (till 10 on weekdays) is standard fare… but a nice addition for a family getting ready for a day of sightseeing. Note, to avoid a rush on the waffle makers, try to arrive before 8. The staff does an excellent job of keeping the breakfast food stocked and cleaning up. As to location, the Aldgate East Tube Station (District and Hammersmith & City Lines) is right around the corner… the nearest entrance to that station is right next door to the Whitechapel Gallery, but has limited hours. The next entrance is a short distance and not far beyond that is the Aldgate station. Do not let this dissuade you, but be aware the area just across from the property is a little run down and graffiti covered. It’s not much to look at, but the front of the hotel faces West-Southwest, giving you a terrific view of the City of a London skyline. That is, if you have a room on the front of the building. Our king bed room was. In addition to great tube and bus access, the property is 15 minutes walk to the Tower of London and Tower Bridge. Closer in the opposite direction is the Spitalfields area. Overall I highly recommend this property for a visit to London. It is very family friendly… and the staff is excellent to a man and woman.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Harsh Sodhani, Sales at Hampton by Hilton London City
Responded 8 Feb 2024
Thank you very much for staying with us here at the Hampton by Hilton London City and for sharing your positive comments through the TripAdvisor community. I am delighted that you had a great stay with us and that you found every aspect of the hotel and our service to be excellent. Please rest assured that I will share your nice comments with the rest of the team. We certainly hope that we are able to welcoming you back to the hotel in the future to enjoy another great stay. Warmly, Harsh Sodhani Sales Manager Harsh.Sodhani@Hilton.com
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There are more places to choose from in the London area.
PRICE RANGE
HK$1,313 - HK$2,207 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
city hotel london
FORMERLY KNOWN AS
Arbor City Hotel
LOCATION
United KingdomEnglandLondonWhitechapel
NUMBER OF ROOMS
278
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
