Royal Wells Hotel
59 Mount Ephraim, Royal Tunbridge Wells TN4 8BE England
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About
#5 of 14 hotels in Royal Tunbridge Wells
Location
Cleanliness
Service
Value
Travellers' Choice
The Royal Wells Hotel is an excellent choice for travellers visiting Royal Tunbridge Wells, offering a family-friendly environment alongside many helpful amenities designed to enhance your stay.
While staying at The Royal Wells Hotel, visitors can check out St. Barnabas Church (0.5 mi) and The Parish Church of King Charles the Martyr (0.6 mi), some of Royal Tunbridge Wells' top attractions.
Guest rooms offer amenities such as a flat screen TV, and guests can go online with free wifi offered by the hotel.
The Royal Wells Hotel features 24 hour front desk, room service, and outdoor furniture, to help make your stay more enjoyable. The property also boasts free breakfast. If you are driving to The Royal Wells Hotel, free parking is available.
During your visit, be sure to check out one of Royal Tunbridge Wells' popular ramen restaurants such as Kitsu and Wagamama, all a short distance from The Royal Wells Hotel.
If you’re looking for something to do, Dunorlan Park (1.1 mi) and Calverley Grounds (0.3 mi) are a nice way to spend some time, and they are all within walking distance of The Royal Wells Hotel.
Enjoy your stay in Royal Tunbridge Wells!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Board games / puzzles
Books, DVDs, music for children
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Conference facilities
Street parking
Wifi
Bar / lounge
Restaurant
Breakfast in the room
Kids' meals
Special diet menus
Banquet room
Meeting rooms
Newspaper
Non-smoking hotel
Outdoor furniture
24-hour front desk
Private check-in / check-out
Laundry service
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Room features
Housekeeping
Room service
Bottled water
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Location
84Good for walkers
Grade: 84 out of 100
51Restaurantswithin 0.5 km
13Attractionswithin 0.5 km
494Reviews3Q+A100Room tips
Reviews
Traveller rating
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- 26
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Stayed at this hotel with a couple of friends for a celebration and we booked the Afternoon Tea 2 months in advance. The hotel was lovely, decor nice and bright and the room was spotless , as was the bathroom. However, when we sat down for Afternoon Tea we actually thought the staff had forgotten us as we had drunk a whole pot of tea and there was no sign of our food. We had to go hunting for the staff to ask where our food was. We were told that the "chef" was just laying it out. The menu advertised Egg Mayonnaise, Honey glazed Ham and Tomato. Chicken in a Taragon and lemon Mayonnaise served on granary and white bread AND Smoked salmon, cream cheese and Cucumber on charcoal btread - The sandwiches that arrived were inedible and didnt resemble what was on the menu. We got served big lumps of ham and tomato , Smoked Salmon (with no cream cheese or cucumeber), A Weird mush of something that they said was chicken and tomato but looked like Tuna and all served on WHITE thin bread. The scones were lovely and the cake selection also differed from the menu. We mentioned it to the only member of staff around and he did take 30% off but Im not sure that actually compensated for the disappointment . We actually think that there wasnt a chef in the kitchen and the male member of staff just made the sandwiches himself . Overall a very disappointing end to an otherwise nice stay. Also, i now note that there is absolutely no mention of the afternoon anywhere on the website which makes me believe that we surprised them by actually turning up for our booking that we made 10 weeks earlier.…
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Date of stay: January 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Really disappointed with the offerings for vegans - came here for a work’s Christmas party and had pre-booked a vegan option. When the food came out I was presented with a plate of tempura coated broccoli… embarrassing and thoughtless. With all the options available to vegans now, this poor offering is really not acceptable. Would not recommend.
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Date of stay: December 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
louisehertfordshire wrote a review Dec 2022
Cambridge, United Kingdom270 contributions153 helpful votes
We stayed here at Christmas three years ago and it was wonderful. The Red Cat group are now running the Hotel. They have certainly cut the staffing level back to the bone. A lovely woman was running the reception and the Bar. She was clearly over stretched. Our superior room was a disappointment with a very thin old mattress. It was like sleeping on a board. The television kept glitching. The young girl serving dinner was very sweet but no personality or interest. Menu was very limited for December. Huge industrial fans started about 7am in the kitchen. The fruit selection on the morning of the 26th was clearly scraps left from the day before! We will certainly not return to the Royal Wells.
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
It was a very quiet night the week of Christmas which seemed a bit strange. 4 tables sat in the bar all on top of each other. The food was nice but the service was absolutley appalling. No personality from the female staff member, no cutlery delivered with food and clearly had no customer service skills. Quite frankly was very disappointed.
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
I was in Tunbridge Wells with work and booked this hotel at the last minute. It was non refundable. I could not get to the hotel because of the heavy snow. The Hotel team phoned me to ensure I was okay and when I told them myself and my friends were stranded they cancelled the booking free of charge. Even though my company would have covered my costs, it was a classy thing to do. On they basis of how they treated me, I will book a break at this hotel for my family early next year. Thank you
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Date of stay: December 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
My colleagues and I were stranded in the snow last night and were unable to get home. We thankfully got one of the last remaining bedrooms. The man behind the desk ran the evening on his own including breakfast the following morning. His service was very welcoming and friendly. The hotel had lovely interior and amazing atmosphere. Thank you for accommodating us and will be definitely returning and recommending to our friends and family.
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Date of stay: December 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Had a room on the top floor which was nice & quiet glad they had a lift, in our room the pillows were hard, the bed was hard,had back ache after stay, room nice & clean though,very short staffed as one member of staff kept telling us,not a huge choice on menu's for vegetarians. Nice room though, calm colours.
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Date of stay: November 2022
Value
Location
Service
Room Tip: Good Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
How disappointing & whatever happened to customer service? I do not expect a concierge service but the fella behind the reception desk eating crisps and drinking coke could see I was struggling opening and closing two large doors whilst struggling with two suitcases but the screen he was staring at was obviously more interesting😡. The TV was not working so I went to see the same crisp eating fella who said he would send someone to the room. I guess he must have got distracted by what was on his pc screen again because nobody arrived😡 Finally my wife ordered scrambled eggs on toast for breakfast but what she got was a a chopped up burnt omelette with smoked salmon and tomatoes.
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I held my mothers wake in the library bar the food was poor, service non existent and welcome for my guests incredibly bad. My husband at one point had to go to the staff room to find someone to serve drinks. The day I drove over from Hampshire for an arranged meeting with the event manager he had decided to work from home and so I should of realised at that point that this is a very unprofessionally run hotel. Your mother only dies once and so you would want to get it right.
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Date of stay: November 2022Trip type: Travelled with friends
Room Tip: Don’t run an event there
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
One night stay for a theatre trip. All staff friendly and helpful, had evening meal at the hotel which was lovely and reasonably priced. Lovely nights sleep comfy bed nice bath(which a lot of hotels don’t have) breakfast was lovely. Would definitely stay here again.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
PRICE RANGE
US$99 - US$147 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandKentRoyal Tunbridge Wells
NUMBER OF ROOMS
23
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Claim Your ListingROYAL WELLS HOTEL HK$895 (H̶K̶$̶1̶,̶0̶9̶9̶) - Updated 2023 Prices & Reviews - Royal Tunbridge Wells, England
Frequently Asked Questions about Royal Wells Hotel
Which popular attractions are close to Royal Wells Hotel?
Nearby attractions include Trinity Theatre (0.3 km), Assembly Hall Theatre (0.5 km), and The Glasshouse (0.1 km).
What are some of the property amenities at Royal Wells Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at Royal Wells Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Royal Wells Hotel?
Yes, free parking and street parking are available to guests.
What are some restaurants close to Royal Wells Hotel?
Conveniently located restaurants include The Mount Edgcumbe, Zorba Meze Grill, and TN1 Bar & Kitchen.
Is Royal Wells Hotel located near the city centre?
Yes, it is 0.3 km away from the centre of Royal Tunbridge Wells.
Are pets allowed at Royal Wells Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Royal Wells Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Royal Wells Hotel?
Many travellers enjoy visiting Penshurst Place & Gardens (6.9 km), Groombridge Place - Enchanted Forest & Gardens (5.2 km), and Dunorlan's Chalybeate Spring (1.9 km).
Is Royal Wells Hotel accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.