The Royal Wells Hotel is an excellent choice for travellers visiting Royal Tunbridge Wells, offering a family-friendly environment alongside many helpful amenities designed to enhance your stay.
While staying at The Royal Wells Hotel, visitors can check out St. Barnabas Church (0.5 mi) and The Parish Church of King Charles the Martyr (0.6 mi), some of Royal Tunbridge Wells' top attractions.
Guest rooms offer amenities such as a flat screen TV, and guests can go online with free wifi offered by the hotel.
The Royal Wells Hotel features 24 hour front desk, room service, and outdoor furniture, to help make your stay more enjoyable. The property also boasts free breakfast. If you are driving to The Royal Wells Hotel, free parking is available.
During your visit, be sure to check out one of Royal Tunbridge Wells' popular ramen restaurants such as Kitsu and Wagamama, all a short distance from The Royal Wells Hotel.
If you’re looking for something to do, Dunorlan Park (1.1 mi) and Calverley Grounds (0.3 mi) are a nice way to spend some time, and they are all within walking distance of The Royal Wells Hotel.
Enjoy your stay in Royal Tunbridge Wells!
Stayed at this hotel with a couple of friends for a celebration and we booked the Afternoon Tea 2 months in advance. The hotel was lovely, decor nice and bright and the room was spotless , as was the bathroom. However, when we sat down for Afternoon Tea we actually thought the staff had forgotten us as we had drunk a whole pot of tea and there was no sign of our food. We had to go hunting for the staff to ask where our food was. We were told that the "chef" was just laying it out. The menu advertised Egg Mayonnaise, Honey glazed Ham and Tomato. Chicken in a Taragon and lemon Mayonnaise served on granary and white bread AND Smoked salmon, cream cheese and Cucumber on charcoal btread - The sandwiches that arrived were inedible and didnt resemble what was on the menu. We got served big lumps of ham and tomato , Smoked Salmon (with no cream cheese or cucumeber), A Weird mush of something that they said was chicken and tomato but looked like Tuna and all served on WHITE thin bread. The scones were lovely and the cake selection also differed from the menu. We mentioned it to the only member of staff around and he did take 30% off but Im not sure that actually compensated for the disappointment . We actually think that there wasnt a chef in the kitchen and the male member of staff just made the sandwiches himself . Overall a very disappointing end to an otherwise nice stay. Also, i now note that there is absolutely no mention of the afternoon anywhere on the website which makes me believe that we surprised them by actually turning up for our booking that we made 10 weeks earlier.…
Really disappointed with the offerings for vegans - came here for a work’s Christmas party and had pre-booked a vegan option. When the food came out I was presented with a plate of tempura coated broccoli… embarrassing and thoughtless. With all the options available to vegans now, this poor offering is really not acceptable. Would not recommend.
We stayed here at Christmas three years ago and it was wonderful. The Red Cat group are now running the Hotel. They have certainly cut the staffing level back to the bone. A lovely woman was running the reception and the Bar. She was clearly over stretched. Our superior room was a disappointment with a very thin old mattress. It was like sleeping on a board. The television kept glitching. The young girl serving dinner was very sweet but no personality or interest. Menu was very limited for December. Huge industrial fans started about 7am in the kitchen. The fruit selection on the morning of the 26th was clearly scraps left from the day before! We will certainly not return to the Royal Wells.
It was a very quiet night the week of Christmas which seemed a bit strange. 4 tables sat in the bar all on top of each other. The food was nice but the service was absolutley appalling. No personality from the female staff member, no cutlery delivered with food and clearly had no customer service skills. Quite frankly was very disappointed.
I was in Tunbridge Wells with work and booked this hotel at the last minute. It was non refundable. I could not get to the hotel because of the heavy snow. The Hotel team phoned me to ensure I was okay and when I told them myself and my friends were stranded they cancelled the booking free of charge. Even though my company would have covered my costs, it was a classy thing to do. On they basis of how they treated me, I will book a break at this hotel for my family early next year. Thank you
My colleagues and I were stranded in the snow last night and were unable to get home. We thankfully got one of the last remaining bedrooms. The man behind the desk ran the evening on his own including breakfast the following morning. His service was very welcoming and friendly. The hotel had lovely interior and amazing atmosphere. Thank you for accommodating us and will be definitely returning and recommending to our friends and family.
Had a room on the top floor which was nice & quiet glad they had a lift, in our room the pillows were hard, the bed was hard,had back ache after stay, room nice & clean though,very short staffed as one member of staff kept telling us,not a huge choice on menu's for vegetarians. Nice room though, calm colours.
How disappointing & whatever happened to customer service? I do not expect a concierge service but the fella behind the reception desk eating crisps and drinking coke could see I was struggling opening and closing two large doors whilst struggling with two suitcases but the screen he was staring at was obviously more interesting😡. The TV was not working so I went to see the same crisp eating fella who said he would send someone to the room. I guess he must have got distracted by what was on his pc screen again because nobody arrived😡 Finally my wife ordered scrambled eggs on toast for breakfast but what she got was a a chopped up burnt omelette with smoked salmon and tomatoes.
I held my mothers wake in the library bar the food was poor, service non existent and welcome for my guests incredibly bad. My husband at one point had to go to the staff room to find someone to serve drinks. The day I drove over from Hampshire for an arranged meeting with the event manager he had decided to work from home and so I should of realised at that point that this is a very unprofessionally run hotel. Your mother only dies once and so you would want to get it right.
One night stay for a theatre trip. All staff friendly and helpful, had evening meal at the hotel which was lovely and reasonably priced. Lovely nights sleep comfy bed nice bath(which a lot of hotels don’t have) breakfast was lovely. Would definitely stay here again.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.Claim Your Listing