Holiday Inn Rochester - Chatham, an IHG hotel
Maidstone Road, Chatham ME5 9SF England
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About
#5 of 5 hotels in Chatham
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Welcome to The Holiday Inn Rochester-Chatham hotel. This modern, well equipped hotel contains fully air-conditioned bedrooms all with high speed internet access. With our mix of Double, Twin & Family Rooms (Kids Stay & Eat Free) and fuly equipped Spirit Health & Fitness Centre with Pool, the hotel is the ideal location for both business & leisure travellers.The Holiday Inn Rochester-Chatham hotel is ideally located for key attractions including Leeds Castle, Historic Dockyard Chatham, Rochester Cathedral, Dickens World & Brands Hatch Race Circuit. Access to the Holiday Inn Rochester-Chatham hotel is easy via both the M2 & M20, or by train to Rochester station, making the hotel a central base for touring Kent or a convenient stop-off en-route to Folkestone and Dover.For Conference & Events, the hotel has fantastic facilities for all types of Meetings, Functions & Ceremonies within the Academy Conference Centre.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Nightclub / DJ
Taxi service
Business Centre with Internet Access
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Kids' meals
Wine / champagne
Conference facilities
Banquet room
Meeting rooms
Spa
Non-smoking hotel
Outdoor furniture
24-hour front desk
Dry cleaning
Laundry service
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Room features
Housekeeping
Room service
Telephone
Wardrobe / wardrobe
Iron
Wake-up service / alarm clock
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Modern
Languages Spoken
English, French, Russian, Spanish and 10 more
Location
48Car recommended
Grade: 48 out of 100
12Restaurantswithin 1 km
3Attractionswithin 1 km
Contact
Maidstone Road, Chatham ME5 9SF England
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1017Reviews14Q+A100Room tips
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Check in was easy and receptionist extremely polite. Restaurant meal deal great vfm. Staff very attentive, helpful, polite and service quick and smooth. Tomato and basil soup magnificent! Crispy chicken burger with streaky bacon superb too. Pool a bit busy with members possibly and not big enough to avoid people of roped off for swimmers only area. Room (standard) clean and well presented with complimentary biscuits and note from housekeeping - nice touch. Makes you realise what you’ve missed if not used Holiday Inn in a while😁
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Date of stay: March 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Lovely day spent at HI Rochester for a meeting. Everything was very well organized. Very clean, amazing food Lukasz and Courtney were amazing!! The hotel has been recently renovated and is spotless! All the staff were amazing and friendly.
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Date of stay: March 2023Trip type: Travelled on business
Value
Location
Service
Room Tip: Lovely hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We stayed here overnight. Breakfast was included and we also dined here. The hotel staff were all friendly and helpful, nothing was too much trouble. The restaurant was very quiet, but the bar was busy. Service was at a good speed and attentive. This was one of the cleanest hotels I have ever been in, the public areas were spotless. We couldn't fault anything here.
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Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Have been to this hotel many times over the years but had 2 visits this Yr 1 in January and now 2 nights to visit family receptionist was useless didn't explain just waffles on and on and the put money on card which wasn't approved by us this hotel is useless now and when got back yesterday found no toilet roll had to go to reception to ask waited over 10mins mum was desperate had 2 use public toilets not good enough. Cups at breakfast were dirty food was over cooked and bread for toast was nearly stale. This hotel is rubbish now won't be returning have cancelled a 4 night stay for birthday in mid march want a decent visit not a poxy 1 like this 1 and also knocking on door at 0930 asking to clean room even though we hadn't checked out had to tell her to go away they should wait not intrupt guests . DONT USE THIS HOLIDAY INN …
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Date of stay: March 2023Trip type: Travelled with family
Room Tip: Make sure u get the staff to tell u things properly and stop waffling on 1 in particular she is a...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Damien HI Rochester, Owner at Holiday Inn Rochester - Chatham, an IHG hotel
Responded 2 weeks ago
Hello there, Please accept my sincerest apologies. We always strive to ensure that each and every one of our guests are not only satisfied but to also leave with a positive memorable experience during their stay with us. Unfortunately, on this occasion I understand this was not met in regards to the check in experience and breakfast service. Rest assured I have passed these comments over to the team and we will be providing further coaching to ensure tis does not happen again in the future. We hope you can give us another chance to create a more enjoyable stay. Kind regards, Sharan | Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very disappointed in this hotel. Rooms peeling and shabby, mattress lumpy. Breakfast shambles, one coffee machine so causing a massive queue, no glasses out for juice, some of the hot plates food swimming in fat and some cold- really unpleasant vegan sausages Bar service also terrible as only one person duty do again big queues Couldn’t use the pool in the evening as they were running aerobics!!!
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Date of stay: February 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from IHG Service, Owner at Holiday Inn Rochester - Chatham, an IHG hotel
Responded 3 weeks ago
Hello, karenr358 Thank you for bringing this to our attention and choosing our hotel for your stay. It is extremely valuable for us and helps us improve in future occasions. I'm sorry to see you did not like some elements you encountered during your time with us. I have shared your review with our management to ensure we take proper action. We strive to provide the highest standards in accommodation. I hope you visit again in the future and give us a chance to show you the adjustments we've made to improve. See you around! Alejandro G. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Having been invited to my cousin's 80th Birthday, booked two rooms so we didn't have to travel late at night. Check-in was straight forward, and the rooms were ideal for the short stay. Some members of the party managed to fit in a session at the swimming pool and sauna. Will be returning for another visit when needing to be in Rochester.
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Date of stay: February 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I have been staying here regularly for almost a year now. There have been issues which I have highlighted before but this time around I would like to focus on the positives. Damien is one of the managers here and one of the first problems he sorted out for me was the room (I had phone signal and internet issues before). To top it up he threw in a brand new smart TV in my room and I can now watch Netflix, Prime etc. He has been exceptional all along. Sinead works at the front desk. I normally order in food and there were occasions where my room phone was not working. On one occasion my food almost got sent back because the person on that day couldn’t be bothered to do anything about it. When Sinead was there, I could not believe my eyes when I got a knock on the door. She not only brought my food to the room but also brought a plate and cutlery. Who would do that? Sophie works at the bar. She has a permanent smile etched on her face. She knows that I always ask for a glass of ice. After a while, I don’t even need to ask anymore as whilst I am approaching she is already getting it ready. Sara works at the front desk. I have only got to known her recently but the first time I met her, there was an issue with my room as somebody had moved me away from my regular room. She went out of her away to make sure all my future bookings have been checked and ensured this would not happen again. What I like about all the above people that I have mentioned is that they are always smiling and seem to genuinely care about their customers. These are the people who do make a real difference. Well done and keep smiling.…
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Date of stay: February 2023Trip type: Travelled on business
Value
Location
Service
Room Tip: The Executive Rooms are the best but I suppose you need to be a high level rewards member in...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Not good. The rooms' roadside have absolutely no seal around the window. Busy road all night. Actually, it sounds like the window is open. These really need updating. Awful nights sleep. Tv in the room is an LG fron approx 2009. Slow abd out of date. Booked a double got a twin toom. Money really needs to be spent on this hotel as its not been updated for for years. A decent nogjts sleep for work was ruined by road noise on a single glazed old window.
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Date of stay: January 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Damien HI Rochester, Owner at Holiday Inn Rochester - Chatham, an IHG hotel
Responded 30 Jan 2023
Dear Flygetcape, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn ROCHESTER - CHATHAM. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. We are continuously making improvements around the property as you would have seen the fantastic open lobby we have recently finished. I will be sure to share your comments in regards to the windows and TV so that we can work on improving the standard now in all bedrooms. I'm very sorry that this caused you to have a bad stay with us. Please feel free to email me on gsm.hirochester@kewgreenhotels.com if you have any future bookings. I will be happy to assist in allocating a room that is not road side if I know prior to arrival, depending on the availability for that stay. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, Sincerely, Damien Lancaster
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked the De Havilland suite for my Dad’s celebration of life. We can’t thank the staff enough for making it a memorable day for us all. They were attentive and couldn’t do enough for us. In particular, we would like thank Courtney and Sara who took on board our requests and got the job done as promised! We booked sandwiches and scones for 50 people and there was plenty there, In fact, we ate the last of the sandwiches at 9pm! We could not fault the food. We also booked the tea and coffee package and that was constantly being refilled.
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Date of stay: January 2023
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
On arrival check in was easy. The room was ok exept that the windows are locked and only able to open a crack, not enough fresh air with air conditioning. Also a gone off 2pt of milk in the fridge, have to walk to reception as no one answered the phone at front desk. But the worst thing was as we checked in we were told that all the hotel facilities, swimming pool, sauna and gym. Were closed from before our check in time till after we leave! Due to Christmas change in opening times. This is the reason I booked holiday inn in the first place and had booked in advance with NO notification of change in open times to facilities. This is false advertising! I would of booked elsewhere with open facilities. if this had been disclosed beforehand but feel this was done in an unhanded way to keep their customers! I have complained to customer services but was only offered an account with 20 points to use in the future? What would I want that for? We will NEVER stay at the Holiday Inn again, they ruined my daughters birthday! And are offering no compensation. Bad practice for any hotel!…
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Damien HI Rochester, Owner at Holiday Inn Rochester - Chatham, an IHG hotel
Responded 31 Dec 2022
Dear Stace003, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn ROCHESTER - CHATHAM. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I will be sure to pass on your comments in regards to the operating hours of our leisure centre to ensure with future occasions they can be more accommodating for guests needs. The Offer for points onto your account would have been a gesture of good will, allowing you book another hotel in the IHG group. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, Please feel free to contact myself at gsm.hirochester@kewgreenhotels.com if you wish to further discuss this matter further. Sincerely, Damien Lancaster.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$70 - US$106 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn rochester-chatham hotel chatham, holiday inn chatham, chatham holiday inn
LOCATION
United KingdomEnglandKentChatham
NUMBER OF ROOMS
149
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Frequently Asked Questions about Holiday Inn Rochester - Chatham, an IHG hotel
Which popular attractions are close to Holiday Inn Rochester - Chatham, an IHG hotel?
Nearby attractions include Buckmore Park (0.7 km), The Poachers Pocket Bar (1.1 km), and Unit 1 Skatepark (0.4 km).
What are some of the property amenities at Holiday Inn Rochester - Chatham, an IHG hotel?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
What food & drink options are available at Holiday Inn Rochester - Chatham, an IHG hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Holiday Inn Rochester - Chatham, an IHG hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Rochester - Chatham, an IHG hotel?
Conveniently located restaurants include The Poachers Pocket, Tiger Moth, and The Avenue Cafe.
Are there opportunities to exercise at Holiday Inn Rochester - Chatham, an IHG hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Holiday Inn Rochester - Chatham, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Rochester - Chatham, an IHG hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Holiday Inn Rochester - Chatham, an IHG hotel?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Chinese.
Are there any historical sites close to Holiday Inn Rochester - Chatham, an IHG hotel?
Many travellers enjoy visiting Six Poor Travellers House (4.4 km), Restoration House (4.1 km), and Eastgate House (3.9 km).
Is Holiday Inn Rochester - Chatham, an IHG hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.