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Mercure Southampton Centre Dolphin Hotel

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34-35 High Street, Southampton SO14 2HN England
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Traveller (733)
Room & Suite (251)
Dining (59)
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Staff required to regularly wash hands
  • Contactless check-out
Updated 16/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 16/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#26 of 29 hotels in Southampton
Location
Cleanliness
Service
Value
The Mercure Southampton Centre Dolphin hotel is a stunning Grade II listed 4 star hotel located in the heart of Southampton - offering a modern and contemporary feel, while maintaining its traditional appeal. Perfectly located to explore the historic old town and walls, extensive shopping centre within walking distance and the perfect place to stay before and after your cruise with park and cruise packages available. Free Wifi available throughout the hotel. Privilege rooms now available. On site car parking available however there is a charge for this service.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Highchairs available
Taxi service
Business Centre with Internet Access
Conference facilities
24-hour security
Parking
Wifi
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Banquet room
Meeting rooms
Baggage storage
Newspaper
Non-smoking hotel
Outdoor furniture
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Desk
Housekeeping
Room service
Safe
Coffee / tea maker
Flatscreen TV
Bath / shower
Complimentary toiletries
VIP room facilities
Iron
Laptop safe
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Centrally Located
Languages Spoken
English, Hungarian
2271Reviews28Q+A100Room tips
Traveller rating
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heidi wrote a review Sep 2022
Caerphilly, United Kingdom11 contributions3 helpful votes
+1
We stayed at the hotel to visit Southampton boat show. Location is excellent; close to the show and right amongst pubs, restaurants and shops. It was difficult to find car park but use sat nav and put it ‘back of the walls’ and it’s gets to to a lovely large carpark at back of hotel. Charge is £5 per day. Check in was swift and problem free. Staff are very nice. We had breakfast 1 day and it was absolutely lovely. Lots of choice hot and cold.. again couldn’t fault it. The room is large with all the amenities you need, but unfortunately it needs a desperate upgrade and redecoration. The room is clean and bed is so comfortable.. we had 2 great night sleep in room 16 and if they upgrade we would return. Added some pics just to show room as we like to give a fair and honest review.
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Date of stay: September 2022Trip type: Travelled as a couple
Room Tip: Sat nav users enter “back of the walls” gets you to the car park at back of hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager, General Manager at Mercure Southampton Centre Dolphin Hotel
Responded 3 days ago
Dear Trip, Thank you for taking the time to leave us a review. I am happy to report at present rolling out a refurbishment for the hotel to improve this great historic building. Kind regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Raoul M wrote a review Sep 2022
2 contributions
Despite our group organiser having had made a mistake with the booking, the owner quickly and very happily accommodated for us and ensured we still had a place to drinks and eat within the establishment, absolutely pleased with the quick turn around on the situation and proactive response.
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Date of stay: September 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager, General Manager at Mercure Southampton Centre Dolphin Hotel
Responded 3 days ago
Dear Raoulm, Thank you for the great feedback. Kind regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Skybright wrote a review Sep 2022
7 contributions1 helpful vote
Unfortunately it was the only hotel available at the time of booking that was central. It's the worst hotel I have ever booked into for five nights. Don't expect your rooms to be cleaned, I had to go down to reception to ask why my room wasn't cleaned and was informed of the housekeepers been too busy. So once you are booked in, you become irrelevant! The receptionist had to get clean towels and cups for me, which really should not be her job. I'm sure I'm not the only person to have these issues. Doors bang, floors creaking constantly, I actually thought someone was in my room during the night it was so loud. Dirty walls, ripped beds and curtains off the hooks...so much for management. Oh well you decide for yourself.
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager, General Manager at Mercure Southampton Centre Dolphin Hotel
Responded 3 days ago
Dear Seabird, Thank you for taking the time to leave us a review. Please accept my apologies for the inconvenience caused. We are rectifying the issues with housekeeping and at present rolling out a refurbishment for the hotel. Kind regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
SurreyBillJ wrote a review Sep 2022
Horley, United Kingdom117 contributions52 helpful votes
+1
What a huge disappointment. This hotel is advertised as 3* Who rated that? We would say 2* at best and that’s being generous! Having paid £190 a night, albeit during the boat show, this place is just awful. Please reflect on my other reviews as I don’t report badly, unless true experience reflects the necessity! I’ll let the photo’s illustrate our £190 a night room. AVOID AT ALL COSTS! This is the worst experience we’ve ever had in the UK. Shame on you Mercure! We doubt you’ll care or consider this review as your hotel is full and you’re making big money. We will do all we can to highlight your disgusting rooms and complete disregard for decency and honesty about your poorly staffed, dirty and poorly maintained hotel here in Southampton. Having booked weeks earlier at nearly FIVE TIMES your normal rate, we would have thought you could have reserved one of your ‘decent’ rooms. When we complained about the state of our room and asked to be switched the apology came back, ‘sorry, all our rooms are booked. We are full’. Mmmmm…bad planning at play here don’t you think? So, having complained at the front desk after a very unpleasant stay we were told that some rooms are below their usual standard and will be refurbished. We say, thank you for charging us top rates to stay in one of your worst rooms!
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Date of stay: September 2022Trip type: Travelled as a couple
Room Tip: Things to avoid. Mercure Southampton. This place is disgustingly filthy.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from General Manager, General Manager at Mercure Southampton Centre Dolphin Hotel
Responded 2 weeks ago
Dear SurreyBill, Thank you for your feedback and please accept my apologies for what you experienced. It is not what most guests experience and we are in the process of refurbishment. Kind regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Carol B wrote a review Sep 2022
1 contribution1 helpful vote
+1
Spent £190 for 1 night, the room was filthy, curtains mouldy and we were in one of the new rooms! Doors and walls were filthy, Bathroom needed a bleach and carpet and chair needed a vax. Chose not to eat there as if the rooms are this dirty can’t imagine what the kitchen is like. Only positive is the location.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from General Manager, General Manager at Mercure Southampton Centre Dolphin Hotel
Responded 2 weeks ago
Good Afternoon, Please accept my apologies for what you experienced. We are in the process of refurbishment. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Raja wrote a review Sep 2022
1 contribution
Recently, we stayed at Mercure Southampton Centre Dolphin Hotel after our great cruise. The hotel's location is great. There were excellent services by their staff, Chrisa, Tracy and Michael. Our rooms were clean and good. The variety of food at breakfast was wonderful. Raja Singapore
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Date of stay: August 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Morgan OKennedy, General Manager at Mercure Southampton Centre Dolphin Hotel
Responded 2 weeks ago
Thank you for the great feedback. I have passed it on to the team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sandy A wrote a review Sep 2022
1 contribution
Having read all the negative reviews I did not know what to expect. My family and I were pleasantly surprised. Staff are very friendly and helpful. The rooms were clean. Breakfast was amazing. Excellent location. We would definitely go again. It is also dog friendly they have bowls out for the dogs.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Morgan OKennedy, General Manager at Mercure Southampton Centre Dolphin Hotel
Responded 2 weeks ago
Thank you for the great feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
NewHookies wrote a review Sep 2022
Hook, United Kingdom62 contributions22 helpful votes
We stayed at The Dolphin as part of a deal to visit Paulton's Park/ Peppa Pig and were quite concerned having read many of the reviews. Admittedly the hotel is a bit tired and not pristine, but the rooms were clean, the beds comfortable and the vast majority of the staff were very friendly and accommodating. Chrisa and Tracy on reception were particularly helpful and kind and the cockney barman was a great person to speak to and an asset to the hotel. Breakfast experience was not brilliant on the first day, bank holiday Monday, but the day after everything was as hoped and expected. The location could hardly be better and if we need to stay in Southampton again we won't look for anywhere else.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Morgan OKennedy, General Manager at Mercure Southampton Centre Dolphin Hotel
Responded 2 weeks ago
Thank you for the great feedback and support.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
NyssaOliver wrote a review Aug 2022
Ipswich, United Kingdom27 contributions7 helpful votes
We stayed here as a family for a night before our holiday and I have to say I don’t think I will bother to come back again. From the outside the hotel looks tatty and worn down, the reception was nice and modern and the staff where friendly. When we got to our room it was so extremely hot due to the weather outside, with 1 rubbish fan that just blew out hot air, curtains were ripped and didn’t and couldn’t close, we hardly spent anytime due to how hot it was it was just unbearable. We had 1 bath towel and needed linen for the extra bed for the kids which had to be requested even though we had booked a family room for 4 people. We had to request more toilet paper as only given half a roll in the room. The room was very dated and needed a serious make over, I have to say I was very disappointed with how much we paid for the room and the standard of it. We spent so much time in the town just walking round so we didn’t have to go back as just as you showered and were clean you were absolutely sweating again. We had a 2 year old and buggy with us and we’re put on a floor not accessible with either and was a struggle with luggage also. The breakfast was ok and restaurant was nice. We got ourselves a drink in the bar before leaving and the young man behind the bar didn’t really have a clue what he was doing, I ordered a Processo and it was warm as the fridge wasn’t on and he poured into a wine glass but is not anything major but it wasn’t nice. He broke a bottle of wine by accident then served us and went back outside on his break, when I went outside to get air I mentioned about the wine on the floor, he swore about it and ran back in to finally clean it up, his language and presentation was appalling. When we came back from our holiday to collect our car the kids needed the toilet so we popped back in, it was so much cooler outside so thought it would be nice indoors but again the toilets were hotter then hell and just so unbelievable. Some sort of air-con or better ventilation is most definitely needed and major decoration is needed inside and out
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Morgan OKennedy, General Manager at Mercure Southampton Centre Dolphin Hotel
Responded 2 weeks ago
Please accept my apologies for what you experienced.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nick Tunney wrote a review Aug 2022
Birmingham, United Kingdom8 contributions2 helpful votes
The room was fantastic, altho yes the decor could do with a refresh. Spent a while in the bar and have to say it was the highlight of our stay in Southampton. Nathan know his stuff when it comes to whisky and rum, and he engaged with both us and with our 9 yrs old son throughout the evening. If you stay here make sure to visit the bar and share in the wealth of knowledge and enthusiasm that Nathan offers!!
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Morgan OKennedy, General Manager at Mercure Southampton Centre Dolphin Hotel
Responded 30 Aug 2022
Dear Ntunney, Thank you for the great feedback. I will definitely pass on your comments to Nathan. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$54 - US$108 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure southampton centre dolphin hotel southampton, southampton dolphin hotel
LOCATION
United KingdomEnglandHampshireSouthampton
NUMBER OF ROOMS
99
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Frequently Asked Questions about Mercure Southampton Centre Dolphin Hotel
Which popular attractions are close to Mercure Southampton Centre Dolphin Hotel?
Nearby attractions include 1st Base - Baseball Entertainment Centre (0.2 km), Locked In A Room - Southampton (0.4 km), and Tudor House and Garden (0.2 km).
What are some of the property amenities at Mercure Southampton Centre Dolphin Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Mercure Southampton Centre Dolphin Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Mercure Southampton Centre Dolphin Hotel?
Yes, paid private parking on-site and paid private parking nearby are available to guests.
What are some restaurants close to Mercure Southampton Centre Dolphin Hotel?
Conveniently located restaurants include Késarum, Mexifun, and Porters Wine & Charcuterie.
Are any cleaning services offered at Mercure Southampton Centre Dolphin Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Mercure Southampton Centre Dolphin Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Mercure Southampton Centre Dolphin Hotel?
The staff speaks multiple languages, including English and Hungarian.
Are there any historical sites close to Mercure Southampton Centre Dolphin Hotel?
Many travellers enjoy visiting Tudor House and Garden (0.2 km), Eling Tide Mill Experience (5.6 km), and Bargate (0.3 km).
Is Mercure Southampton Centre Dolphin Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.