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#10 of 32 hotels in Southampton
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Contemporary hotel with free Wi-Fi and breakfast included, adjacent to the Utilita Bowl, home to the Hampshire County Cricket Club.
It's six miles to the Southampton docks, where ocean-bound cruises depart, and a 5-minute drive to catch flights at Southampton Airport. The hotel is just off the M27 motorway, and 5 minutes from the M3. Hedge End Train Station is 10 minutes away by bus, getting you to Portsmouth Harbour in 40 minutes and London Waterloo in 90 minutes.
Handy for visitors to the Southampton Boat Show, the hotel is under eight miles from Mayflower Park. Bringing the kids? Don't miss family favourite Paultons Park, home to Peppa Pig World, or the superb views from the Spinnaker Tower in Portsmouth, both half an hour's drive away.
Two fully equipped meeting rooms offer space for up to 52 guests in the largest, with plenty of free parking as well. Business guests can easily visit the company headquarters of Cunard Line or B&Q, less than 10 miles away.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Holiday Inn Express Southampton M27, JCT.7, an IHG Hotel
1,487 reviews
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Holiday Inn Express Southampton M27, JCT.7 is hailed for its convenient location, with easy access to Paultons Park and local retail and dining options. Cleanliness is a standout feature, with guests consistently praising the spotless rooms and efficient housekeeping. While the rooms receive acknowledgment for their cleanliness, some guests have pointed out issues with noise and size.
The friendly and professional service sometimes faces challenges during peak periods. Amenities like comfortable beds and an extensive breakfast menu are popular, though the atmosphere could benefit from a decor refresh. Overall, the hotel is seen as providing good value.
Location
Convenient
Atmosphere
Welcoming
Rooms
Basic
Value
Reasonable
Cleanliness
Spotless
Service
Friendly
Amenities
Comprehensive
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Staff friendly warm and welcoming, in all areas. The hotel was spotlessly clean in all public areas. The room was well thought out, comfortable bed and pillows. Everything was perfect except: There were 2 things that need improvement, the shower needs bleach or mould remover used, for obvious reasons. We were disturbed by workman leaving, at 7, on a Saturday, because the hotel allows some of the work vans to be parked in a lay-by/drop off zone, outside the windows of rooms in the front, to the right of entrance. They were talking and opening and shutting van doors, 8 foot from the room window. We were in room 10, directly outside, we had a high roofed multi seater minibus with blacked out windows. The equivalent of a black wall! There is ample space in the car park, with one area, where other vans were parked, able to back up to a hedge. Even disabled parking was further away from the building than vans outside our windows. Please sort this out Holiday inn?
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Road11280056715, Guest Relations Manager at Holiday Inn Express Southampton M27, JCT.7, an IHG Hotel
Responded 4 Feb 2020
Dear Saintspenny Thank you for your review with your stay at the hotel, we are glad that the hotel met your standards and was perfect for you. Sorry to hear about the work men at 7am, we have spoken to them and now have a rule that people don't park in that area from now on. With regards to the shower we have sent your comments to house keeping and have made improvements to make sure that this doesn't happen again. we hope to see you in the near future when visiting Southampton again
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This hotel advertised as being sound proofed, should say partially soundproofed. We were on the second floor, room 225, and there were children running up and down the corridor shouting also being very noisy in the seating area below the window. Even though the hotel was nowhere near full there was a lot of door banging and talking until around midnight. It appeared that some of the residents were semi permanent! We would have expected a room booked for double occupancy would have been supplied with two hand towels! On a plus side the room was clean, large but could have done with a comfortable chair, the breakfast excellent and the staff friendly. I guess we were just unlucky with staying at a time some of the other residents were not considerate of others.
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Date of stay: May 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dominic Ashley, Owner at Holiday Inn Express Southampton M27, JCT.7, an IHG Hotel
Responded 4 Jun 2022
Dear Chris, Thank you very much for taking the time to share your feedback with us. I am disappointed to see that you were near noisy guests. In the future please notify our front desk staff if you notice any antisocial behaviour, as we do not tolerate this kind of demeanour and we aim to deal with any issues straight away. I am pleased to note your comments regarding the cleanliness of the room, unfortunately, the layout of the room does not include a chair in that room type, however, we are happy to pop one in there for you on request. Thank you again for sharing your comments with us. We look forward to seeing you again in the future. Kind regards, Dorina, Front Office Manager
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I'd describe this place as just below the standard of a purpose built student accommodation block. My only other experience of a Holiday inn Express is at Whittlesford in Cambridge, which has a small amount of charm but this place must be one of the oldest around judging by the interior, and lacked any charm.
It started off well with an excellent welcome and check in; we arrived late due to a late ferry arrival from Guernsey into Portsmouth which prompted a last minute booking rather than a very late drive back to Devon. Both my wife and I could quite happily of stayed downstairs for a drink but the atmosphere was so lacking and bleak we headed up to the room. It was clean, the bed was comfortable, and the shower was hot. The room was bleak, just like reception, not a place you'd want to sit in for any length of time.
The hotel seemed to overdo the whole COVID thing. Horrible tape all over the floors indicating where you can and can't walk (why is this never the case in a better quality place?) And yet they still have the old press button weak coffee machine that all and sundry have pressed before you. The hot food was behind what looked like a rather greasy Perspex screen, and all the hot food (including the cold croissants) were handed to you through a small gap at the bottom. Felt like being served in a prison, although I can't say that from any experience. Couldn't face anything else hot.
All the tables are starting to look worn; in fact the whole experience I found depressing and for a little extra I'd rather stay in a better city centre place. We booked it late for the convenience without very much research - even the nightmare roadworks on the M27 (not blaming the hotel for that!) made it a total chore to find when travelling west.
Maybe I'm just not a Holiday Inn Express kind of person. The place was packed, so I'm clearly in the minority.
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Date of stay: July 2021
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dominic Ashley, Owner at Holiday Inn Express Southampton M27, JCT.7, an IHG Hotel
Responded 3 Aug 2021
Dear IanW747, We are sorry to read about your comments with your stay at the hotel. We have taken all your comments on board and are looking into things that you have said in your review, as a hotel we thrive on giving the best experience to all our guests when they visit our hotel. We hope to see you gain in the near future when visiting Southampton again and hope that you would use us again
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This is one of the better Holiday Inn Express, we have stayed here twice in two weeks travelling to watch the cricket. The hotel is so handy for The Ageas Bowl a two minute walk. The staff are very friendly and available 24/7. The breakfasts are free and it is an amazing set up. Rooms are spacious and clean and you can get any extras from reception 24/7, towels coffee ,milk tea bags. It is such a friendly atmosphere when you enter the reception. The pizzas which are fresh and available 24 hrs a day are amazing and nice to know what ever time you arrive you can order
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Date of stay: July 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dominic Ashley, Owner at Holiday Inn Express Southampton M27, JCT.7, an IHG Hotel
Responded 29 Aug 2021
Dear Alex4lancs, thank you very much for taking the time to share your feedback with us, we really appreciate it. I am pleased to see that you have enjoyed your stay with us. Hopefully, we can welcome you again in the future, when visiting Southampton. Kind regards, Dominic Ashley, Food and Beverage Manager
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We stayed here as a package deal which included 2 days at Peppa Pig world.
When we arrived all seemed ok, hotel lobby is clean and staff were very nice. I had forgotten toothbrush’s and toothpaste and was kindly given some from the front desk.
We went to the room and I was surprised at how small the room was, we had two adults and a teenager in this room so once the sofa bed was pulled out there was no room, just a tiny area around the double bed/bathroom door. And three people with luggage made it feel very tiny.
We also noticed there was one pillow per person and they were very uncomfortable, flat and bumpy. No idea if we could of asked for more pillows as we had actually bought our own luckily. The duvet was also thin and does not keep you warm. I woke up several times in the night cold and uncomfortable.
We were also two family’s and were told at the desk we were close to each other, we weren’t at all. But after a long day we did not have the energy to ask to move.
We went to dinner and there was 8 of us in total. There was no Prosecco they had run out. We were also told there was no coleslaw to go with our burgers which comes as the side, we wasn’t offered an alternative side I had to ask. The waitress then came to our table to tell us there was now coleslaw. We got our mains, I ordered the beef burger and it was the driest burger I have ever had, I didn’t eat it and at a price of roughly £14 to eat a portion of chips it was not good enough. The coleslaw was clearly shop bought but the cheapest one you could buy.
My sister and Mum ordered the chicken burgers these were better than the beef burger but still for the price of this it wasn’t great. The kids meals were ok but again their meals were £5.50 then an ice cream was £3. Which for what they got is over priced.
Breakfast the following morning was a buffet, with covid I didn’t think it would be a buffet but there we are. There was sausage, bacon, beans and scrambled egg. Muffins & croissants. Cereals, toast and fruit. The breakfast was ok and hit the spot. You can make tea and coffee in the room but not enough milk to go round.
I wouldn’t stay here again, and if we went back to peppa pig I would find an alternative hotel. This wasn’t a cheap deal either it cost over £600, I think the hotel is about £125 a night. For that price I would expect two pillows and a comfy bed.
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Date of stay: September 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dominic Ashley, Owner at Holiday Inn Express Southampton M27, JCT.7, an IHG Hotel
Responded 6 Oct 2021
Dear myopinion6, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express SOUTHAMPTON M27, JCT.7. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.
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First impression was good as they had enough people helping to check in so wait wasn’t too bad. They gave the kids a drawing pack. They also made up a room downstairs by the restaurant and breakfast tables into a play room which is great! #thoughtful for those traveling from Paultons park. However, why it’s a hotel of choice for Paultons is weird to me it’s 25-35 min from Paultons! Quite a drive for a short stay.
On the room there was a broke bedside lamp, you only get a pillow per person, and we were short a towel. The sleeper couch for the family room was a bit flimsy for kids, I am glad we brought the bed rail for our little one. The shower leaks massively and messed all over the floor (no baths in the whole hotel not sure what moms with babies do?).
I think they put all families in the far wing which then had the blessings of other kids screaming and yelling down the corridor at 9pm 🤯
That being said the staff were amazing! Friendly and so helpful! The breakfast was great! Way better than anticipated and that is always a blessing not to have to cook or sort out a meal in a day.
Also great that targeted is free parking and there are take away mugs so a cappuccino for the road is a treat.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Road11280056715, Public Relations Manager at Holiday Inn Express Southampton M27, JCT.7, an IHG Hotel
Responded 23 Feb 2020
Dear Kelly V, Thank you for your review with your stay at the hotel, we are pleased that the staff, breakfast, free parking and the kids play zone were great for you when you stayed with us. Sorry to hear about the other problems that you had during your stay, we have taken your comments on board and making improvements to make sure that this doesn't happen again. We hope to see you in the near future when visiting Southampton again
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It seems nowadays COVID-19 is an excuse for reduced or poor service at full price. I would not return to this hotel if it was not for work. I have stayed in a number of Holiday Inns and am even an IHG platinum member.
On my first night in the hotel I checked in and put bags in the room, room is as always a good standard as is the hotel itself. I went down to the bar for dinner and awaited getting seated by a staff member. I got seated and looked through the menu when I went to the bar to order I turned around to see my table being given to someone else. I was being served by the manager at the time who insinuated its my fault for not leaving something at the table, only having my phone and wallet on me i thought it was disgraceful that this was the reaction and not an apology. The menu was basic with most items sold out at the time.
Like my title suggests it seems that COVID-19 is an excuse to charge full price for sub standard service. I understand all sectors have been struggling and are still struggling but to get that kind of response from someone who should have some kind of level of intelligence completely baffled me. When I asked if food could be sent to my room I was told this was not a problem and it turned up missing my drink and the bread that was supposed to come with it. I went back down to the Bar and asked for my drink not realising I was missing the bread until i got back to the room.
On checking out I went for breakfast that morning to go back up to my room to retrieve my bag and the key card failed. Back to reception to get key card programmed... at the front desk I told the gentleman I had left my bag in the room and needed the key reprogrammed as I could not get back in room and he took the card and handed me the bill for the week...
When I asked what it was he stated it was the bill...
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Date of stay: July 2021
Rooms
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dominic Ashley, Owner at Holiday Inn Express Southampton M27, JCT.7, an IHG Hotel
Responded 29 Aug 2021
Dear 38alana, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express SOUTHAMPTON M27, JCT.7. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception to our usual high level of service. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 02380606060 or reservations@heisouthamptonhotel.com. Kind regards,
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During the school holidays, this is a hotel to avoid - they can't cope, much like other reviews on here. Breakfast was inclusive, but the first day we came down early and had to wait 20 minutes to be seated, then it's a long wait to queue for the buffet afterwards. And it was very crowded around there, and I saw one manager man had his mask under his chin pretty much the whole time. We tried even earlier the next day and gave up, and the queue was even longer on the final day so we didn't even bother - it's a shame considering breakfast was inclusive - a waste of money for us! They should perhaps consider giving people breakfast time slots to stagger things or not offer breakfast as an option online at all if they go over a certain capacity.
As a hotel it's okay, during Term time I imagine it wouldn't be so bad, the hotel room was nice, although after 3 nights still nothing got replenished (i.e. towels on floor as requested, loo rolls, teas. etc). But the car park was full in the holidays and just not worth bothering with again unfortunately.
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Date of stay: May 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Connor Layland, Guest Services / Front Office at Holiday Inn Express Southampton M27, JCT.7, an IHG Hotel
Responded 6 Jun 2021
Dear Stfnelia, Thank you for choosing to stay with us at The Holiday Inn Express Southampton M27 J7. Queues for Breakfast were need to control the amount of guests entering the restaurant/buffet area. We are very sorry for any waiting times you experienced due to this. I appreciate the feedback regarding the slots, perhaps that is something we can look at doing in the future. I apologise if you were not told that our rooms are not currently being serviced. In-room refreshments are available 24hrs upon request at Reception. I will ensure our team are reminded to wear their face masks correctly. Kind regards, Connor Front of House Manager
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We stayed for a week and the room wasn’t turned down once. Apparently this is due to COVID restrictions however every other hotel we have stayed at is managing to turn down rooms still. When this was queried we were told we were welcome to additional toilet roll if needed, which seemed a strange response. The beds are surprisingly small, and room sparse. The bathroom is dated too. Finally there is very little choice or social distancing at breakfast, it’s such a small space to pass through to the buffet, there may be arrows on the floor but no one is observing it and no one is enforcing it. It’s also worth pointing out that social distancing isn’t just about everyone moving the same way, it’s about everyone being a safe distance apart. Ultimately we didn’t have a comfortable or enjoyable stay.
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Date of stay: November 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Matthew Taverner, Owner at Holiday Inn Express Southampton M27, JCT.7, an IHG Hotel
Responded 6 Nov 2020
Dear DGMLC, Thank you for taking the time to tell us about your recent stay with us here at the Holiday Inn Express Southampton during these challenging times we currently face as a traveler and as a business. The hotel is trying to limit the amount of contact between guests and our team during your stay as for the reason of only cleaning the room after the 5 night, if you had wished to have your room cleaned, this could have been arranged for you as with other guest that we have staying. I am very surprised you found the choices limited at breakfast as this has not need reduced and is a standard with all Holiday Inn Express. With regards to the breakfast area, unfortunately we are only able to advised guests on the correct route to take, we do not have power to force them to follow the arrows which i am sure you can appreciate is the same within any hospitality/retail business. As a team, we controlled the amount of people in the restaurant during breakfast hours and then ask guests to maintain their own social distance from our guests but not all guests respect this and this is maybe a bit of the reason we are now heading in to a second lock down. We appreciate your feedback and hope you stay safe. Kind Regards Matthew
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Very pleasantly surprised! We booked to avoid Easter traffic. Hotel staff were very helpful and even printed our luggage labels as we had difficulty printing them at home. Our room was very spacious and had all that we needed and more. Ironing board and iron, hairdryer kettle etc. We didn’t eat dinner in the bar but ordered vegan option from Burger King. Reception booked our taxis to and from port as parking at hotel was included as part of our booking. Very good value for money and definitely would stay again.
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Date of stay: April 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dominic Ashley, Owner at Holiday Inn Express Southampton M27, JCT.7, an IHG Hotel
Responded 23 Apr 2022
Dear NatalieVincent68, Thank you for the 5-star review and the amazing comments about the hotel, room, staff d the taxi service we booked for you. We look forward to seeing you again in the near future when visiting Southampton again. Kind regards Dominic Ashley Food and Beverage Manager
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Hi
Thank you for your enquiry we do have built in USB chargers in all rooms, also we are very near a retail park with many shops and two local pubs
thank you
Rachel Thornton
guest service team
There are more places to choose from in the Southampton area.
PRICE RANGE
HK$608 - HK$998 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express southampton m27 jct 7 hotel southampton, holiday inn southampton, southampton holiday inn
LOCATION
United KingdomEnglandHampshireSouthampton
NUMBER OF ROOMS
176
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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