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1 West Quay Road, Southampton SO15 1RA England
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Traveller (416)
Room & Suite (183)
Dining (50)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Hand sanitiser available to guests & staff
  • Staff required to regularly wash hands
  • Contactless check-out
  • Individually wrapped toiletries
Updated 16/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Novotel Southampton Hotel
Updated 16/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#16 of 29 hotels in Southampton
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
The Novotel Southampton is located in the centre of Southampton. Located Opposite West Quay shopping centre and close to the Cruise terminals, Our hotel offers complimentary Wireless through the Hotel. Visit the nearby National Motor Museum, the New Forest national park and the Cathedral City of Winchester then relax and enjoy our restaurant, room service, bar, indoor heated swimming pool, gym and sauna. Onsite pay parking (£10 per night).
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Pool / beach towels
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Wine / champagne
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Baggage storage
Currency exchange
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Shoeshine
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Room features
Desk
Housekeeping
Room service
Safe
Coffee / tea maker
Refrigerator
Cable / satellite TV
Bath / shower
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Hair dryer
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Room types
City view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Mid-range
Languages Spoken
English
2341Reviews63Q+A100Room tips
Traveller rating
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jonathan h wrote a review Sep 2022
San Jose14 contributions20 helpful votes
We looked on the internet and saw this Novatel hotel very appealing from the photos. Boy, what a disappointment! Nothing like what they posted. Just a plain walls with 2 beds with white bed sheets. Even Motel6 is so much better than this. It was a warm day and there is NO AC. I called the technical support guy and he told me to leave the thermostat at 0 and the cold will eventually come. NO it never came. To make things work, their windows can only be opened a few inches, probably for security reasons. The next day when I checked out, only then the receptionist told me the hotel does not have AC. The technician guy lied to me. Also the hotel hallways are very narrow, dim and dingy. I stayed at other Novatels in the past and they are superb. Definitely not this one. Less than 1 star. The only good thing is, the breakfast buffet is good. Overall I'm very disappointed at this hotel especially we paid over US $225 for that Saturday night. Oh, and the hotel parking is a mess
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Date of stay: August 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Keitht2 wrote a review Apr 2021
Sale, United Kingdom2 contributions2 helpful votes
Hotel's Favourite
My room was spotlessly clean, spacious with a very comfortable settee which I later realised was a bed setter. I had an excellent night’s sleep on the best mattress I have ever encountered in an hotel. The shower was also excellent. There was a generous selection of teas and coffee available and, for the first time ever in my experience of an hotel small cartons of fresh semi-skimmed milk. In the past I have been a frequent user of Ibis hotels but on this occasion due to reduced numbers as a result of Covid all Accor guests were accommodated in the Novatel. In the light if my experience here my next bookings will definitely be with Novatel.
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Review collected in partnership with Accorhotels.com
Date of stay: April 2021
Value
Rooms
Location
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Sleep Quality
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Patina Farnham, General Manager at Novotel Southampton Hotel
Responded 13 Apr 2021
Dear Kietht2, thank you for your lovely review. I'm delighted to see that you not only enjoyed your stay, but will be continuing to choose Novotel in the future. We look forward to welcoming you back! Sincerely, Patina Farnham General Manager Novotel Southampton
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC nor of its partners.
sjl wrote a review Sep 2022
Malaga, Spain144 contributions68 helpful votes
The good points of this hotel were that it had last minute availability during the Boat Show weekend and 2 lovely members of staff....a friendly receptionist and a barmaid, short dark hair and a great attitude! The negatives....£200 for a twin room with dirty light switches, stained carpet (bleach?), and a lethally slippy bath/shower. The receptionist who booked us in kept repeating that he worked in the other building and ignored my comment that I was checking in with an elderly relative who had just been released from hospital...I was left to manage her, her walker and all our luggage. Not impressed
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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samsmith722017 wrote a review Sep 2022
1 contribution
If booking a taxi for the Southampton cruise terminal, be sure to book it very early. Our check in time for the ship was 11.00. We were advised to order the taxi for 10.00 as they are notoriously late. The hotel receptionist said that she had advised the taxi company that there were 3 adult passengers with 3 large suitcases & 3 pieces of hand luggage. The first taxi arrived 11.20. It could take 3 passengers but only 1 case.The 2nd taxi arrived at 12.20. We were told that the traffic was bad. The journey took 10 minutes!!
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Review collected in partnership with Accorhotels.com
Date of stay: September 2022
Value
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Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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ja1234972 wrote a review Sep 2022
Leicestershire, United Kingdom13 contributions5 helpful votes
+1
Stayed here for 2 nights. £180 per night plus £10 a night parking and the room was disgusting. Lobby looked nice but beyond that it is not a nice place. Will never ever stay here again or recommend this hotel to anywhere. Walked into a room where toilet wasn’t flushed, shower covered in hair, stains on everything, carpet was damaged and felt dirty to walk on. Bathroom layout was weird, no sink in the dungeon the toilet was situated. The bathroom tap fell off, sink stank like a sewer. The pool was ok, although every lounger was broken and fixed with gorilla tape. Breakfast was ok, hence the two stars otherwise it would be one star!
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Bazinga wrote a review Sep 2022
Newport, United Kingdom258 contributions95 helpful votes
I'm easily pleased and others would be hard pushed to give it a 4 star rating but here's the reasons why. The finishing in the bathroom ain't the best. Looks a bit grubby in places and the shower screen is not big enough to stop the bathroom floor looking like the deep end of an Olympic swimming pool after one shower. The toilet is in a separate room and looks like a detention cell in Guantanamo Bay, but does the job. Could be quite claustrophobic though for those who don't like small spaces. No toilet brush either. Also the coffee machine, a Nespresso machine, could have done with a clean so didn't use it. On the other hand, plenty of hanging space for a couple of nights and an iron and ironing board which are god sends when away. The bed was comfortable, pillows could have been a bit firmer but beggars can't be choosers. Check in was smooth and efficient. Pay for parking at check in. £10 per night as previously advised and plenty off spaces when we stayed it seemed. Then the breakfast. Better than I expected. We went down both mornings at 8 am and first morning was quiet and 2nd was very busy. On both days plenty of options and choice and didn't have to wait for anything. Great coffee machine with lovely coffee, plenty of juice and pastries. Polite and friendly staff. Enough food and options to keep 2 grown men and a child fed before a busy day ahead. Believe if you pay separately for the breakfast the all in option is £14.95. Wouldn't pay that on top of the room cost but as it was included it was spot on. Other may rate it lower but dod the job for us and calling it an executive is stretching it in my opinion. But nothing to put me off staying again in the future as a short walk away from main shopping and eating areas.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Andrea B wrote a review Sep 2022
2 contributions1 helpful vote
We stayed in this hotel 5th and 6th September and checked out at 4.30 am 7th September. Upon our arrival alot of litter at front of hotel. We arrived before check in time so expected our room not to be ready and we were right it wasn't ready but we're told it'd be a whopping 20 pound for parking for 2 days, I'm Irish and in hotels in Ireland if your a guest your parking price is part of the stay cost so we were a bit shocked by this.. so we asked could we use the hotel bar. The menu looked nice. I ordered the steak well done, I ordered my 3 year old "chicken goujons and chips" and my partner ordered the pizza. The girl taking our order was a trainee but it seemed she was very out of her debt taking our order, and told us the restaurant was very low on ingredients which isn't very reassuring as a first impression of a hotel also the area right beside us was being painted so the fumes of wet paint when trying to eat a meal wasn't pleasant either. I asked for 2 cokes with our food and we were served pepsi max or something like that definitely not coca cola. No chicken goujons were brought out but instead chicken nuggets similar to McDonald's came out, my steak wasn't well done more on the medium side and the pizza was less than exciting also an extra fries we didnt ask for but we're charged for were brought out. The bill was fair at 54.00 pound. Our room was bog standard, nothing exciting and a bit outdated. The carpet throughout the second floor is extremely stained as was the room carpet. The toilet is in a tiny closet type room and the sink and shower is in a different room which seemed ridiculous. The first night we stayed the smell of weed in this non smoking hotel was horrendous someone was having a great time in there room by the smell of things. The pool is beautiful visually a little small but the water is absolutely freezing and you have to walk through a freezing cold gym to get to the changing rooms that are tiny. Breakfast was ok not much of a choice, pastrys were average hot breakfast was ok. As mentioned above we had a long drive back and were checking out at 4.30am on the 7th so we expected to miss breakfast ( that we had paid for) however we noticed a little sign saying a packed breakfast could be given from 4am and to speak to the receptionist about it. When I asked Joyce the receptionist she looked baffled and told ME to go to speak to the restaurant about it, this surely isn't up to me this definitely falls under the receptionist duty so I said no I'd be back in a few hours if she could organise it for me and I'd speak to her later on it. When I came back a few hours later a different very friendly receptionist was on duty. I asked her about the breakfast and immediately said she'd go speak to the restaurant for me - which I really appreciated. She came back and told me no hot food would be packed only pastries juice and fruit. I gave her a small list and she told me it'd be ready for collection from 4am the next morning. Next morning (check out day) I ask a new receptionist for breakfast where she hands it to me and asks me for 9.99 I asked for what?! She said for breakfast I told her we already paid for breakfast she said there is a 9.99 charge for packed breakfast, they were trying to charge me 9.99 for putting a few croissants in a bag!? Obviously I refused to pay and we handed her our key cards and left. Will not be using hotel again.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Shauna S wrote a review Aug 2022
4 contributions1 helpful vote
We stayed the bank holiday weekend and we loved it we had a clean room, two kids so they pull out bed. Both were comfy and clean. Quiet peaceful nights sleep. The reviews almost put us off but our room was clean and all was fine for our stay. They cleaned our room whilst we went to paultons park and out the following day giving us more than enough towels etc. would definitely go back.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Patina Farnham, General Manager at Novotel Southampton Hotel
Responded 4 weeks ago
Dear Shauna S, thank you for your lovely feedback. I'm delighted to see that you had a great experience and to hear that you will be back! We look forward to seeing you next time. Sincerely, Patina Farnham General Manager Novotel Southampton
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MC wrote a review Aug 2022
Dorset, United Kingdom6 contributions4 helpful votes
The hotel is generally OK. The beds are comfy. The rooms though are not very clean. There are stains on the carpet and walls. They need a good deep clean. I would not rate it a 4 star. We did not use the restaurant, but hotel in a great place for Southampton shopping.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Patina Farnham, General Manager at Novotel Southampton Hotel
Responded 4 weeks ago
Dear Wander2918740585, Thank you for taking the time to share your feedback with us. Unfortunately whilst we do clean the carpets both with our own machines, and using a commercial company, some stains are hard to remove. You will be pleased to learn that we are having new carpet installed in about 50% of the bedrooms, starting today! We do hope that this puts your mind at rest and encourages you to return in the future. Sincerely, Patina Farnham General Manager Novotel Southampton
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jo R wrote a review Aug 2022
1 contribution
Really lovely hotel. Only stayed one night, but the staff were super helpful and polite. Kids loved the pool. Used the gym, which was great. For the price paid, it was great value for money. Restaurant food was lovely, allowed kids to change menu and when they didn't have the vegan dessert I asked for, they gave me a selection of vegan cakes on the house 😋 Would happily return
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Patina Farnham, General Manager at Novotel Southampton Hotel
Responded 29 Aug 2022
Dear jorP7584OL, Thank you for your lovely feedback. I'm sorry to hear that the Vegan dessert was not available, but delighted to hear that the team found a solution for you. We look forward to welcoming you and your family back in the future. Sincerely, Patina Farnham General Manager Novotel Southampton
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$86 - US$144 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel southampton hotel southampton, accor southampton, southampton novotel
LOCATION
United KingdomEnglandHampshireSouthampton
NUMBER OF ROOMS
121
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Frequently Asked Questions about Novotel Southampton Hotel
Which popular attractions are close to Novotel Southampton Hotel?
Nearby attractions include Elusion Escape Rooms (0.4 km), Mayflower Theatre (0.5 km), and The Guitar Store (0.4 km).
What are some of the property amenities at Novotel Southampton Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Novotel Southampton Hotel?
Top room amenities include a flat screen TV, a refrigerator, and a desk.
What food & drink options are available at Novotel Southampton Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Novotel Southampton Hotel?
Yes, paid private parking on-site and paid public parking on-site are available to guests.
What are some restaurants close to Novotel Southampton Hotel?
Conveniently located restaurants include The Mayflower Village, Marco's Bar-Ristorante-Cicchetti, and IKEA Restaurant - Southampton.
Are there opportunities to exercise at Novotel Southampton Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Novotel Southampton Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Novotel Southampton Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Novotel Southampton Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Novotel Southampton Hotel?
Many travellers enjoy visiting Tudor House and Garden (0.9 km), Eling Tide Mill Experience (4.7 km), and Bargate (0.8 km).