Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Classic
Bay View
Languages Spoken
English, Polish
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
Wifi
Fitness / spa changing rooms
Sauna
Hot bath
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Banquet room
Meeting rooms
Spa
Facial treatments
Steam room
Baggage storage
Concierge
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Location
West Quay Road, Southampton SO15 1AG England
Leonardo Royal Hotel Southampton Grand Harbour
1,366 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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The Leonardo Royal Hotel Southampton Grand Harbour is celebrated for its prime location by many guests, who appreciate the easy access to local shops, historical landmarks, and the marina. While the hotel boasts a refined atmosphere and some travelers find the rooms spacious and the spa inviting, others feel the decor is outdated and the lighting inadequate.
Service and cleanliness receive mixed reviews, with several guests noting room maintenance and staff responsiveness as areas needing improvement. Additionally, concerns over value are raised due to hidden costs and experiences not meeting expectations.
Location
Central
Atmosphere
Tired
Rooms
Neglected
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Mixed
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We booked a junior suite with breakfast for a Saturday night having read online that the bar would be open . We were given our room key to room 550 only to find there was no room 550 so we had to find a member of staff who himself couldn’t find the room either it turned out the suite had a name not a number but that was not written on the card or communicated to us when we checked in.The suite itself was ok it had a musty smell about it but it lacked the finer qualities. The bar and restaurant were shut apparently we should have received an email to tell us but we hadn’t. Id called down to order a pot of coffee as there was only instant provided in the suite but was told there was no coffee available in the hotel other than the instant sachets in the room. I’d emailed ahead the week before to ask to purchase bubbly for our room on arrival as we were celebrating our anniversary but the email was not even answered and had not been actioned they did send up a bottle of white wine to the room after I questioned where the bubbly was . Apparently the emails are dealt with by central reservations and they are too busy at the moment. The air con in the room didn’t seem to work so it was a hot night. The plumbing under the dual sinks in the bathroom which are fully visible didn’t match one was chrome and one was plastic . Breakfast was delivered outside your room by 6am and was just a croissant , fruit and yoghurt with an orange juice I would suggest going out to grab something . No shower cap was provided I had to call down for one I know all these things are minor but when you book a suite you do expect these little things to be included. I do realise that with the Covid restrictions it’s hard for hotels but I really feel this hotel is not ready to open yet . By contrast we went to the harbour hotel and jetty restaurant for dinner and the atmosphere was totally different with the bar open and everybody social distancing . Positives the bed was very comfy, the balcony was large and nice to sit on an watch the ferry go too and fro .
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Date of stay: July 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Duty Manager, Guest Services / Front Office at Leonardo Royal Hotel Southampton Grand Harbour
Responded 4 Sept 2020
Dear wendyt221, Thank you for staying at the Leonardo Royal Hotel Southampton Grand Harbour and for taking your time to share your feedback with us. I am sorry to hear that you have not entirely enjoyed your stay in our hotel and I would like to offer you my apologies for the issues you experienced during your stay. I would like to assure you that I have shared your feedback with our Management Team for further evaluation and appropriate action to be taken. I would like to assure you that the experience you had does not represent our usual standard of service and further training will be provided to our team members to avoid future disappointment. We always aim to learn from our guests’ feedback and we appreciate bringing to our attention areas that still can be improved and I am delighted to let you know that our maintenance team have resolved the issues highlighted. Once again, thank you for choosing Leonardo Royal Hotel Southampton Grand Harbour and I am certain that your experience will be much improved upon your next stay with us. Kind Regards, Lorita Ilieva Guest Relations Manager
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We visited the Leonardo Royal in Southampton for a two night stay during a short break with our daughter and grandchildren. We had chosen to stay here having visited before and due to its proximity to the Isle of Wight ‘Red Funnel’ terminal here which we would be using on the next leg of our trip. We drove to the hotel and there is a good amount of (pay & display) car parking close by though note that this is charged at a discounted rate of £7 per night for guests on application at the check in. There is also a limited number of disabled spaces immediately outside of the hotel. Hand sanitiser was available as you entered and left the building and also at the reception desk. Check in was relatively straight forward, the lady on the desk was very helpful and we were directed to our rooms. We were been given a room on the fourth floor with a balcony overlooking the ‘Old Town’ area of the city and from our vantage point we could parts of the original city wall and a cruise ship berthed in the docks. Our room was a good size and seemed clean and maintained. The room had a double bed, table and chair, dressing table wardrobe and drawer’s storage and flat screen television and also a wall safe. Tea and coffee making facilities were provided and rather helpfully, the electric sockets included a USB socket as well. The bathroom was also a good sized though looked a bit ‘tired’ and was fitted with bath with shower, toilet and wash basin facilities. It also had a good amount of flat surface to place toiletries on. Complimentary soap and shampoo were provided. The outside balcony was not large but relatively private from the adjacent rooms which seemed to have anti bird netting fitted. The door to the balcony was difficult to lock closed and required a good ‘push’ before the locking bolt would engage. Neither ours nor our daughter’s room were serviced during our stay. We did not use the breakfast or dining facilities during our stay (available at additional cost), we used restaurants in the immediate area as we though these would be more suitable for our grandchildren for the two nights of our stay. The hotel is well placed for the ‘Old Town’ area of Southampton which is a short walk away. Having visited before we would still consider a repeat visit here, we found that it would be convenient for a pre overnight stay for someone considering using either the Red Funnel Isle of Wight ferry or a cruise ship as both terminals are close by. Its proximity to the Old Town also makes it a good place to stay if you want to explore Southampton.
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Date of stay: August 2021
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Experience, Other at Leonardo Royal Hotel Southampton Grand Harbour
Responded 24 Aug 2021
Good Morning Stewart C, Thank you for taking the time to review your stay, we are glad to hear that you found our hotel’s location great for your family trips to the Isle of Wight and for exploring Southampton. We fully agree with you that its location close to the ferry and cruise ships terminals is really convenient. I am happy the parking was helpful to you and that the check in process was straight forward and easy. It’s great that you found the room and bathroom to be clean and with everything you needed inside, and that you enjoyed the balcony and the views as well. Meanwhile, for guests who are staying more than one night we do not offer a standard stay over housekeeping service. Upon request we are happy to provide additional linen, towels & toiletries which will be delivered to your door the following morning. Unfortunately, external factors outside of our control have made it difficult for us to deliver our usual standard of product and service. As you have no doubt become aware, the impact of the pandemic, the shortage of available labour, and faced with supply chain issues continues to present significant challenges for the hospitality industry. We look forward to welcoming you back to Jurys Inns and Leonardo hotels in the near future. Kind Regards Melisa Customer Experience Team
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Booked the Chilton Suite for my son and I for 3 nights to meet up for his birthday as due to Covid and the fact I live in Guernsey which had closed its borders to the UK until recently we have been unable to see each other for 8 months. I read all the negative reviews before booking so knew what to expect about the restaurant being closed, the awful breakfast bag, no fridge, swimming pool a bit tired, etc and decided we could work around these issues. We had a very spacious 2 bedroomed suite. One room had a huge king bed, with decent size balcony overlooking the harbour and city walls, the other room had twin beds and another balcony and a cloakroom with basin and toilet. Both rooms had huge tv screens, and were very clean and comfortable. I felt the suite was excellent value at £150 a night booked on booking.com with my genius member 10% discount. I do however agree you would expect a fridge especially in a suite and maybe this is something the hotel should look into. I presume it is so as people buy their drinks from the bar and not stock up their fridge from Tesco. The staff were all lovely and helpful especially the receptionists! Megan went out of her way on several phone calls to get us the best room and to advice on facilities around the area. Also very helpful tall, slim blonde receptionist whose name I didnt get. There are so many restaurants within a few minutes walk of the hotel to get breakfast and dinner that the fact that these were not open in the hotel was not a problem. You can get breakfast opposite hotel in a delightful place called The Pig in the Wall. Would definetly book the Chilton Suite again ! Ideal for a ladies shopping trip! Would accomodate 4 ladies nicely or a family of 4. Overall a pleasant trip as long as you make allowances that these are not normal times and the hotel and staff are doing their best with reduced staff and extra guidelines to comply with.
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Date of stay: September 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Duty Manager, Guest Services / Front Office at Leonardo Royal Hotel Southampton Grand Harbour
Responded 27 Sept 2020
Dear BoardingPass611520, Thank you for choosing Leonardo Royal Hotel Southampton Grand Harbour and for taking your time to share your feedback with us! I am delighted to read you enjoyed your stay in our hotel and this was summarized in such a lovely review. We always aim to learn from our guests’ feedback and we appreciate bringing to our attention areas that still can be improved, I will be passing your comments to our Management Team. We hope to have the pleasure of welcoming you back in the nearby future. Kind Regards, Georgiana Duty Manager
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So with it being my birthday we decided a random spontaneous trip to Southampton for 1 night. We looked at hotels online and came across this hotel. We liked what we saw and thought lets book it. £170 for a deluxe room with a sea view balcony including breakfast. Its in a great location from the docks and harbour, 10 mins walk from shops and 5 min walk across the road to the docks and red funnel ferry crossing to Isle of Wight.
We arrived on Monday 6th july and was welcomed by a very pleasant and friendly receptionist who also happened to be one of the managers. We checked in which was quick and was given our keys, upon arrival the room was a mess with towels on the floor, bed not made and was very dirty. We went back down and complained, turns out they gave the wrong room and this room was being repaired from a water leak. We then got a free upgrade to a bigger room with balcony however it was at the back so there was no view at all and the balcony was covered in some netting so you couldn't see much other than bird poo and feathers. It took us 4 attempts to get access to our next room because the room keys wouldn't work, in the end the manager had to use their own manual key to let us in. We was impressed with the size of the room though and it was very clean an tidy. There was no bar open, food was room service only with a limited menu, the room was really really hot and muggy despite having the door open to the balcony there was no air flow as we was tucked in the back of the hotel so no sea breeze at all. The air con didn't work at all so we had to sleep in a hot room all night with no fans or air con and the hotel couldn't do anything about it. Breakfast is charged at £11 per person and advertised online as a full service however when we arrived we was told you get a bag with fruit, pattiserie and juice so we cancelled breakfast as its not worth the price you pay, better off going into the westquay and having somehing in there. Car parking is next to the hotel and is £14 for 24hours.
Overall it looks great from the outside and is very clean inside but its a massive disappointment inside the room as we had a bad night sleep due to the broken air con and extremely warm muggy room.
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Date of stay: July 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Duty Manager, Guest Services / Front Office at Leonardo Royal Hotel Southampton Grand Harbour
Responded 4 Sept 2020
Dear Rocket1991, Thank you for staying at the Leonardo Royal Hotel Southampton Grand Harbour and for taking your time to share your feedback with us. I am sorry to hear that you have not entirely enjoyed your stay in our hotel and I would like to offer you my apologies for the issues you experienced during your stay. I would like to assure you that I have shared your feedback with our Management Team for further evaluation and appropriate action to be taken. I would like to assure you that the experience you had does not represent our usual standard of service and further training will be provided to our team members to avoid future disappointment. We always aim to learn from our guests’ feedback and we appreciate bringing to our attention areas that still can be improved and I am delighted to let you know that our Royal Bar is now open and we also offer hot food options to collect from the restaurant as additional to the continental breakfast. Once again, thank you for choosing Leonardo Royal Hotel Southampton Grand Harbour and I am certain that your experience will be much improved upon your next stay with us. Kind Regards, Lorita Ilieva Guest Relations Manager
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The buckets scattered around the bar to catch drips set the scene. This hotel is in urgent need of a refit. But a sign in reception says one is planned for the bedrooms, so maybe they’ll fix the roof too. What really left me seriously annoyed was being told midway through my stay that I had to pay £14 to park my car in an unlit, unsecured, dirty car park. The general public can park without charge if they buy a drink in the bar. Unless, that is, they are also residents. I assume that management’s reasoning is that non resident users of the bar have a choice whereas residents, once checked in, probably don’t. Clever. Unless, of course, they are hoping for repeat business. Prices vary wildly according to how busy Southampton is. If you arrive without a car, go out for refreshments and don’t mind pretty basic bedrooms, then it is fair value when they are charging £69. When it goes much over £100 you would be crazy to even think about it. At £200+ hire a car and go somewhere else. Anywhere.
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GrandHarbour, Manager at Leonardo Royal Hotel Southampton Grand Harbour
Responded 17 Jan 2020
Dear jonathanwT3430GB, Thank you for staying at the Leonardo Royal Hotel Southampton Grand Harbour and for taking your time to share your feedback with us. I am sorry to read that you have not entirely enjoyed your stay in our hotel. We always aim to learn from our guests’ feedback and we appreciate bringing to our attention areas that still can be improved. I would like to assure you that I have shared your feedback with our Management Team for further evaluation and appropriate action to be taken. I would also like to confirm that we are undergoing a refurbishment at the moment and the bar will have a completely new look in a very nearby future, so it will not be too long until we action on your improvement comments. Once again, thank you for choosing Leonardo Royal Hotel Southampton Grand Harbour and I am certain that should we have the pleasure of welcoming you back at our hotel, your experience will be much improved. Kind regards, Katariina Reissaar
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I don’t tend to right reviews because normally every hotel I stay at has been a delight and pleasant experience but this most certainly was not. I feel totally ripped off as I spent a lot of money on a hotel that was not worth it.
Arrived on time for checking and still had to wait 20 minutes. Then we get to our room where there was no table and chairs on our balcony. No menus for food or drink. No cups for tea or coffee, no sugar. Claimed the room had been cleaned and sanitised yet I spotted loads of stains and dirty patches. Tried to call customer services on three occasions and nobody would answer in reception until about the 20th time calling. When finally got through to room service asking for a ice bucket they didn’t even knock they just left it outside the door and only noticed when we was about to leave the room. Same thing happened when we asked for kids breakfast, they told us they will phone back and never did, as we was heading out to take the kids Peppa pig world we found paper bags on the floor with a yoghurt fruit pot and juice inside again no letting us know that they was bringing it or put it there. When we left the hotel room we asked on the second day that the room was to be cleaned and after several hours being out we came back to it not being hoovered, no surfaces cleaned, no fresh towels or bedding, no fresh hand soap, basically NOTHING had been cleaned. The food served at the bar was very disappointing expensive and a very little menu. Very disappointed to find out to that the swimming pool was adults only which was upsetting for my kids as they was looking forward to it. Parking was an extortion for just two nights!!
The experience overall was awful and I would not recommend anyone to stay here. I even heard other guests complaining in reception as they to wasn’t having a great experience.
Don’t waste your money here. Pictures and description are all lies. Not what you expect at all.
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Date of stay: September 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Duty Manager, Guest Services / Front Office at Leonardo Royal Hotel Southampton Grand Harbour
Responded 5 Sept 2020
Dear JNV2324, Thank you for staying at the Leonardo Royal Hotel Southampton Grand Harbour and for taking your time to share your feedback with us. I am sorry to hear that you have not entirely enjoyed your stay in our hotel and I would like to offer you my apologies for the issues you experienced during your stay. I would like to assure you that I have shared your feedback with our Management Team for further evaluation and appropriate action to be taken. I would like to assure you that the experience you had does not represent our usual standard of service and further training will be provided to our team members to avoid future disappointment. We always aim to learn from our guests’ feedback and we appreciate bringing to our attention areas that still can be improved, should you wish to discuss this further please contact us directly. Once again, thank you for choosing Leonardo Royal Hotel Southampton Grand Harbour and I am certain that your experience will be much improved upon your next stay with us. Kind Regards, Lorita Ilieva Guest Relations Manager
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We arrived yesterday as a surprise for my 30th birthday booked by my partner. He had pushed the boat out and booked the king suite with a balcony and also arranged for petals and swans to be displayed for that extra touch. On arrival we were provided with two room keys, one of which didn’t work. First impressions were that the room was clean, however my partner was so disappointed that they failed to decorate it which he was looking forward to me seeing. He returned to reception to inform them and they sent him back with two complimentary glasses of Prosecco, which I don’t drink. Although it was appreciated it didn’t change the fact that the experience was some what dampened. I went out to the balcony and was disgusted to find bird cr*p and dried up spit of some kind all over the marble ledge. There was algae and weeds growing all around the balcony and a penis drawn on the windows. With nowhere to sit and cr*p around it unfortunately became apparent that the balcony was a waste of money. Considering the pandemic I thought a 4* would have higher standards! I had to return to reception to complain again, this time receiving a £26 refund. We also were not told about breakfast so had to ask, to which we were informed a bag would be left outside and we could get a warm bap, however this stops at 9am. The following morning we woke to a pain au chocolat, fruit and a warm yoghurt. A warm bottle of orange juice with bits was provided- we hate juice with bits and we had no other options. The bap really finished it off, not even a whole sausage and it was vile. I was so angry that this hotel could call themselves a 4* and charge £130 for a room for one night. I then went to ask where to get bottled water (most 4* will provide them!) and I was told the walk to the co op! There are no beverages available until the bar opens and with no vending machines we had to wait until we left to get a drink. Absolutely ridiculous. I asked to speak to the manager before we left and she was very helpful and gave a full refund, understandably it was not her fault. However I’m so disappointed that yesterday was my 30th and we wanted to make it memorable, unfortunately it’s for the wrong reasons and we will never get that back. The pictures online are a complete catfish, it looks nothing like them, the food is awful and for a 4* the level of luxury provided is zero. I’d never recommend this hotel to anyone it’s a complete waste of money. It’s more like a 3* hostel.
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Duty Manager, Guest Services / Front Office at Leonardo Royal Hotel Southampton Grand Harbour
Responded 27 Sept 2020
Dear Rosie, Thank you for staying at the Leonardo Royal Hotel Southampton Grand Harbour and for taking your time to share your feedback with us. I am sorry to hear that you have not entirely enjoyed your stay in our hotel and I would like to offer you my apologies for the issues you experienced during your stay. I would like to assure you that I have shared your feedback with our Management Team for further evaluation and appropriate action to be taken. We always aim to learn from our guests’ feedback and we appreciate bringing to our attention areas that still can be improved and should you wish to discuss this further please contact us directly. Kind Regards, Georgiana Duty Manager
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We had checked in online and arrived early. Both rooms had sanitised labels on the door handles (we had requested adjacent rooms). Our friends were allowed in their room just after 3pm, and we asked if we could have ours. We were told that the front desk would have to check with the cleaning supervisor but that they could not contact her. Despite numerous requests it took an hour for us to be given our room key. The room itself was OK, great view, but not particularly clean, my wife had to pick up a lump of part melted chocolate off the carpet to avoid us walking on it. The standard lamp did not work and although the kettle was on the tea tray, the nearest socket was under the TV. My wife is disabled and we rang and requested some ice so that she could cool her drinking water, and were told that there was no room service, so I had to go to the bar to get ice. The next morning we saw a dinner tray on the floor outside the next room to us so there was room service. We fancied a swim so we went to the leisure desk, gave our room numbers and were asked to sign in. We proceeded to the relevant changing rooms and got changed, then put our clothes in a locker, only to find that we needed £1 coin to secure our belongings. Surely the staff could either advise or offer a complimentary token to paying guests, to avoid the hassle of getting dressed and going in search of a pound coin. The restaurant was strange with all the photos of Marco Pierre White hanging in there, and even a damp and fading menu in the display case outside the hotel, considering that the MPW restaurant is no longer open Apart from the great views, and generally friendly staff (although there were a couple of jobsworths), this was not a good experience for us. At £170.00 per night I expected a lot more, from what purports to be a 4 star and really would struggle to be a 3 star hotel.
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Date of stay: August 2021
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Experience, Other at Leonardo Royal Hotel Southampton Grand Harbour
Responded 1 Sept 2021
Good afternoon 315ralphg, Thank you for staying with us and leaving a review. We're delighted to hear you found the views to be great and the staff to be generally friendly. I am sorry to read that some aspects of the service you received didn't meet your expectations. At the time of writing, we are working with some temporary challenges around consistent staffing and supply chain issues which have come up due to the ongoing pandemic which means that on some occasions we haven't been able to meet our traditionally high standards and we do apologise that this has affected your stay. I hope you'll be able to return shortly and enjoy an experience much closer to the ones that our guests have always been able to rely on. James Customer Experience Team
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We stayed here for one night only prior to going on a cruise
We got a great deal through holiday extras which gave us 15 nights free parking and taxis to and from the docks.
The room was spacious and well appointed. We thoroughly enjoyed our breakfast in the light and airy restaurant
As the hotel is so central it was easy to see all the main sights, including the Christmas market and the lights. It is a very historic city with city walls and many old buildings to visit.
Would definitely choose this hotel again next time we are cruising from Southampton
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GrandHarbour, Guest Relations Manager at Leonardo Royal Hotel Southampton Grand Harbour
Responded 21 Jan 2020
Dear lesleym806, Thank you for choosing Leonardo Royal Hotel Southampton Grand Harbour and for taking your time to share your feedback with us! I am delighted to read that you enjoyed your stay in our hotel and our location in Southampton city. Please be assured that we are continuously working on improving our services to provide you with even better experience next time. Once again, thank you for choosing Leonardo Royal Hotel Southampton Grand Harbour and we hope to have the pleasure of welcoming you back in the nearby future. Kind Regards, Atif Iqbal Guest Relation Manager
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Being a supposedly 4star hotel I didn’t mind how much the rooms cost, however I have stayed at better budget hotels for a lot less money. If the quality of the stay had been 4star I wouldn’t mind. Our booking stated we had breakfast included, but this morning we were told it wasn’t. After complaining they finally agreed to let us have the breakfast we had paid for and then found it was just a roll and a cold gift bag of items. Not what you expect at £12 each. The staff are miserable and rather unhelpful. They don’t seem like they want to be there and have a don’t care attitude. We also had no sleep due to the fire alarm going off numerous times throughout the night and no one was around when this was going on to speak to. Even during the day when calling down to reception no one ever answered the phone. Also beware it is £14 a night per car to stay here, the restaurant is closed and for the spa facilities you can only have a swim (unless you want to book treatments)! I will never stay here again.
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Date of stay: September 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Duty Manager, Guest Services / Front Office at Leonardo Royal Hotel Southampton Grand Harbour
Responded 14 Sept 2020
Dear srumble16, Thank you for staying at the Leonardo Royal Hotel Southampton Grand Harbour and for taking your time to share your feedback with us. I am sorry to hear that you have not entirely enjoyed your stay in our hotel and I would like to offer you my apologies for the issues you experienced during your stay. I would like to assure you that I have shared your feedback with our Management Team for further evaluation and appropriate action to be taken. We always aim to learn from our guests’ feedback and we appreciate bringing to our attention areas that still can be improved and should you wish to discuss this further please contact us directly. Once again, thank you for choosing Leonardo Royal Hotel Southampton Grand Harbour and I am certain that your experience will be much improved upon your next stay with us. Kind Regards, Lorita Ilieva Guest Relations Manager
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Dont know that. We walked to central city and down to the harbor. It's not long to walk over from the hotel to the main street of shopping. Max 10 min I would say.
There are more places to choose from in the Southampton area.
PRICE RANGE
HK$788 - HK$1,513 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
de vere grand harbour hotel southampton, de vere grand harbour southampton, de vere hotel southampton
FORMERLY KNOWN AS
Grand Harbour Hotel
LOCATION
United KingdomEnglandHampshireSouthampton
NUMBER OF ROOMS
173
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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