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19 Newgate Street, Chester CH1 1DE England
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Traveller (180)
Room & Suite (50)
Dining (3)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Individually wrapped toiletries
Updated 02/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 02/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 51 hotels in Chester
Location
Cleanliness
Service
Value
Travellers' Choice
The Hotel Chester. A luxurious hotel in an incredible setting. 12 Beautifully themed apartments perfect for a romantic weekend away, family break or business trip, enjoy all your home comforts at The Hotel Chester.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Breakfast in the room
Kids stay free
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Car hire
24-hour security
Wifi
Complimentary Instant Coffee
Complimentary tea
Wine / champagne
Taxi service
Baggage storage
Concierge
Newspaper
Non-smoking hotel
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Additional bathroom
Kitchenette
Flatscreen TV
Extra long beds
Walk-in shower
Desk
Dining area
Fireplace
Housekeeping
Seating area
Separate dining area
Separate living room
Sofa
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Dishwasher
Microwave
Minibar
Oven
Refrigerator
Stovetop
Electric kettle
Kitchenware
Radio
Sofa bed
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Romantic
Boutique
Languages Spoken
English, Italian
154Reviews1Q+A29Room tips
Traveller rating
  • 129
  • 15
  • 8
  • 2
  • 0
Time of year
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Popular mentions
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Most Recent
VickyJ wrote a review May 2022
27 contributions20 helpful votes
Wonderful, quirky hotel, excellent service, lovely rooms. Definitely worth staying in this hotel whilst visiting Chester. Had two separate rooms booked. The emerald and Safari. The safari had an enormous bath made for two! The emerald had separate sitting area and the bath was in the bedroom. A discreet hotel, with no large sign saying where it is.
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Date of stay: May 2022
Location
Cleanliness
Service
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Response from Ross Taylor, Owner at The Hotel Chester
Responded 4 weeks ago
Hi Tredvj1, Thank you for your amazing review! We are elated to hear that you had an excellent stay with us and that our lovely hotel could meet your expectations. Safari and Emerald are certainly stunning suites and we hope that you would consider visiting us again where we would be happy to offer you a 10% discount if you ever wanted to try out any of our other suites. Your feedback is greatly appreciated! Best regards, Rhiannon
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Elaine P wrote a review May 2022
1 contribution
One of the best hotels I’ve stayed in. And the staff can’t do enough for you. Especially Oliver ! He was so helpful and really a really good laugh. Booked again for a few weeks and this will now be the only place I stay in Chester :-) x
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Date of stay: May 2022Trip type: Travelled with friends
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Response from Ross Taylor, Owner at The Hotel Chester
Responded 5 weeks ago
Hi J2704OGelainep, Thank you for your amazing review! I can't be happier to read that you had an excellent time with us, and our hotel could WOW you 😊 I am extremely grateful for your kind words towards our staff and me, it was a real pleasure having you stay with us on such a special occasion! We look forward to welcoming you again very soon, Warm regards, Oliver
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Steviesilva wrote a review May 2022
4 contributions1 helpful vote
This was our first time staying at the hotel Chester we booked it for our first wedding anniversary to treat ourselves, I also paid to have the gold package on top which I was told would include candles, chocolates, Prosecco, rose petals. Everything but the candles was there which was ashame they missed them out. The room was beautiful the bed was very comfortable. I can’t fault the room and service of staff, I would have given a 5 star rating if they hadn’t of missed out the candles of the gold package. Otherwise faultless. Would recommend to other and would most likely would stay again
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Date of stay: May 2022Trip type: Travelled as a couple
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Response from Ross Taylor, Owner at The Hotel Chester
Responded 26 May 2022
Hi Steviesilva, Thank you so much for your review and congratulations on your first wedding anniversary. All feedback is greatly appreciated and we send our apologies over for the oversight of the candles, which is not standard practice. Please ensure that you let us know directly next time you wish to book and we will ensure we offer you our returning guest discount. Warm regards, Rhiannon
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susan wrote a review May 2022
1 contribution
We stayed at the hotel Chester for two nights to celebrate our silver wedding anniversary and we absolutely loved it. We stayed in 'Elegance', which consisted of a sitting/dining room, kitchenette, bHello you areedroom and wet room. but most of all loved the gold bath in the bedroom – what luxury! Staff were friendly and helpful, the apartment was absolutely beautiful and the location was really convenient. We definitely want to stay there again!
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Date of stay: May 2022
Cleanliness
Service
Sleep Quality
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Response from Ross Taylor, Owner at The Hotel Chester
Responded 20 May 2022
Hi N356WYsusane, Thank you for your amazing review! It is delightful to hear that you had an excellent stay with us and our Elegance suite and its copper bath could WOW you. We are very happy to hear that our staff was nice and accommodating to you, our aim is to ensure the comfort of our guests. We can't wait to welcome you again for another superb stay with us, Warm regards, Oliver
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M Dan wrote a review May 2022
5 contributions1 helpful vote
Stayed in the Bouquet room. Everything you need for a short stay. Very clean and modern inside. The hotel couldn’t be any more central so there is a bit of noise from outside but didn’t bother us at all. Give you a couple of cup cakes on departure. There is a car park next to it, £10 for 24 hours which was ideal. Fantastic restaurants and bars around a 30 second walk from hotel! We would stay here again and recommend it to anyone. It hasn’t got a lift so if you struggle with mobility, might not be for you but it is only a few floors.
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Date of stay: May 2022Trip type: Travelled as a couple
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Response from Ross Taylor, Owner at The Hotel Chester
Responded 16 May 2022
Hi darranj2021, Thank you for your fantastic review! We are extremely happy to hear that you had such an excellent stay with us, and our lovely hotel, as well as our convenient location, met your criteria. We look forward to welcoming you again soon for another superb stay, Warm regards, Oliver
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Abbie B wrote a review May 2022
1 contribution
Stayed in the ‘bouquet’ room this weekend and had such a good time. The hotel and the room was gorgeous!! The staff were also amazing and so accommodating - Thank you to Oliver for looking after us! We hope to come back again!
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Date of stay: May 2022Trip type: Travelled with family
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Response from Ross Taylor, Owner at The Hotel Chester
Responded 15 May 2022
Hi abbieb585, Thank you for your amazing review! We are thrilled to hear that you had a fantastic time on your birthday weekend, and our lovely hotel and team could help make your special occasion a bit better 😊 It was a real pleasure having you stay with us, and I look forward to welcoming you again very soon, Warm regards, Oliver
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Damien111 wrote a review May 2022
9 contributions10 helpful votes
This is my husband and I's first stay here and it did not disappoint. From the minute we arrived we were greeted by welcoming, smiling faces, every member of staff we saw couldn't have been nicer. Nothing was too much trouble. Plus the Flamingo room was amazing and beautifully decorated, the gorgeous copper bath , the extra sitting area and kitchen is such a great idea and everything was so clean. Even when we left we were given 2 cup cakes and told that if we wanted to come back we could have 10% off. There is not a single bad thing I could say. It was absolutely wonderful. We will definitely be back. Thankyou for making everything so nice.
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Date of stay: May 2022Trip type: Travelled as a couple
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Response from Ross Taylor, Owner at The Hotel Chester
Responded 8 May 2022
Hi Damien, Thank you so much for your kind review, I will pass on your feedback to the whole team. I am glad you liked the Flamingo apartment and found it to be clean and well presented. We enjoyed having you stay with us and look forward to welcoming you back in the future. Kind Regards, Lauren
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Sam D wrote a review May 2022
1 contribution
+1
Stayed in the Safari apartment at the end of April for our mini honeymoon. The apartment was absolutely amazing and spotlessly clean. The jacuzzi bath was the icing on the cake! Incredible. The staff were attentive, friendly and nothing was too much trouble. Always greeted with a smile and always asked if there was anything we needed. Location of the hotel is perfect. Next door to a car park and shopping centre and a 2 minute walk away from the main high street, cathedral, city walls and the many many surrounding bars and restaurants. All in all it was an absolutely amazing hotel and we cannot wait to revisit. 5 star service and location. Highly recommended *****
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Date of stay: April 2022Trip type: Travelled as a couple
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Response from Ross Taylor, Owner at The Hotel Chester
Responded 2 May 2022
Hi samdX4226XY, Thank you for your fantastic review! We are elated to hear that we could help to make your special occasion a bit more special, and our Safari suite could WOW you with its impressive jacuzzi bath. We do appreciate your kind words to our staff, our aim is to excel ourselves to provide the best service. We hope to see you again soon for another memorable stay with us, Warm regards, Oliver
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Rachel A wrote a review Apr 2022
Manchester, United Kingdom14 contributions12 helpful votes
We had a great time at this hotel. It was a stunning room in a lovely hotel which felt like great value for money. The staff were attentive and friendly and the hotel was in a great location. There was lots of finer details which made the stay special and memorable. Would definitely recommend for a luxury stay!
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Date of stay: April 2022Trip type: Travelled as a couple
Room Tip: Parking is outside the door for £10 for 24hours.
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Response from Ross Taylor, Owner at The Hotel Chester
Responded 30 Apr 2022
Hi Rachel, Thank you for the kind review, we are so happy to hear that you had an enjoyable stay with us and found the staff to be friendly and amicable. We hope to welcome you back sometime in the future. Kind Regards, Lauren
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Jim Atkins wrote a review Apr 2022
2 contributions
We have stayed in Hotel Chester a few times since they opened and it is always great. The rooms are very clean and comfortable and the location is ideal for the city and surrounding area. Facilities good and everything works well. But all the people who work there are wonderful. Just the right balance of friendly whilst remaining professional and efficient. Everyone seems to love our two little dogs who have a great time there! Thanks to everyone at Hotel Chester and see you next time!
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Date of stay: April 2022
Rooms
Service
Sleep Quality
Trip type: Travelled on business
Room Tip: We like Zoo with extra space and windows.
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Response from Ross Taylor, Owner at The Hotel Chester
Responded 29 Apr 2022
Hi Trainertravelling, Thank you for your amazing review! We are elated to hear that we could always meet your expectations and you choose to stay with us when you come to Chester 😊 We can't be more grateful for your kind words towards our staff, we aim to create a fantastic atmosphere for our guests to feel like home. It is always a pleasure to have you, as well as your little dogs, staying with us, and we look forward to welcoming you again soon, Warm regards, Oliver
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PRICE RANGE
US$149 - US$276 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandCheshireChester
NUMBER OF ROOMS
12
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Frequently Asked Questions about The Hotel Chester
Which popular attractions are close to The Hotel Chester?
Nearby attractions include Breakout Chester (0.2 km), Sick to Death (0.1 km), and Chester Cathedral (0.3 km).
What are some of the property amenities at The Hotel Chester?
Some of the more popular amenities offered include free wifi, dry cleaning, and laundry service.
Which room amenities are available at The Hotel Chester?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at The Hotel Chester?
Guests can enjoy complimentary tea and free instant coffee during their stay.
Is parking available at The Hotel Chester?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to The Hotel Chester?
Conveniently located restaurants include Bean and Cole, Brewhouse & Kitchen - Chester, and Revolution Chester.
Is The Hotel Chester located near the city centre?
Yes, it is 0.6 km away from the centre of Chester.
Are any cleaning services offered at The Hotel Chester?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Hotel Chester?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at The Hotel Chester?
The staff speaks multiple languages, including English and Italian.
Are there any historical sites close to The Hotel Chester?
Many travellers enjoy visiting Chester Cathedral (0.3 km), Chester City Walls (0.8 km), and Eastgate & Eastgate Clock (0.2 km).