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Poets House Hotel and Restaurant

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About
Location
Cleanliness
Service
Value
Certificate of Excellence
Located in the heart of Ely’s historic city centre, Poets House commands superb views of the magnificent Cathedral, and having undergone a sensitive, design-led transformation is set to become one of the city’s premier Hotel, Restaurant and Event destinations.You can enjoy breakfast, lunch or dinner in The Dining Room, an elegant space where you’ll enjoy the perfect combination of a warm and friendly welcome, top-class service and traditional dishes served with a twist. Alternatively, The Study, overlooking the tranquil courtyard garden, is the perfect venue in which to enjoy an expertly-mixed cocktail, an informal platter, or an indulgent afternoon tea. If you want to stay over, each of our 21 guest-rooms consists of a spacious suite, in which period features and restful views blend seamlessly with the latest technology, elegant free-standing Copper baths and the last word in luxury beds. Whether you’re planning to stay, want to book a meal, or would just like to know more, we’re here to give you all the help you need and look forward to talking to you soon.
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Property amenities
Room Service
Free Parking
Wheelchair Access
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Meeting Rooms
Concierge
Public Wifi
Dry Cleaning
Non-Smoking Hotel
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Accessible rooms
Good to know
HOTEL STYLE
Hidden Gems
Centrally Located
HOTEL CLASS
Reviews (744)
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742 results
Traveller rating
454
159
78
37
14
Traveller type
Time of year
LanguageEnglish
454
159
78
37
14
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All reviews copper bath valet parking the study afternoon tea crisps beautiful hotel dining room free standing copper boutique hotel special occasion wine list birthday treat ely cathedral bar area attention to detail walk in shower main course
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6 - 10 of 742 reviews
Reviewed 6 days ago

Slightly surprised to find Sunday lunch menu was a limited choice and no a' la carte menu. But this did keep the price down to a reasonable £20 for two courses. I think trying to do smart modern menu options for roast turkey, roast potato...More

Date of stay: December 2018
Thank jslmont
Reviewed 6 days ago via mobile

Saturday evening dinner with dear friends turned out to be a great disappointment at Poet’s house. Food reasonable but staff simply rude, rushed and unprofessional. Would never return for comments such as “ you might not be in a rush but we are” Sincerely

Date of stay: December 2018
Thank jk3nny
Reviewed 1 week ago

We stayed for 2 nights in early December, my wife and I came away with my mum who is in her mid 80's and hasnt been away since my dad died in 2017. I was impressed when I received a call from the hotel a...More

Date of stay: December 2018
Thank freediedad
Reviewed 2 weeks ago via mobile

Having booked a Christmas Meal for my team of 14 (bill with drinks is circa £800) I was notified to say that the new chef wasn’t going to cook the menu all my team had chosen from, and that we would all have to re-choose...More

Date of stay: December 2018
1  Thank LordRolex
Response from Customer_Champion, Guest Relations Manager at Poets House Hotel and RestaurantResponded 1 week ago

Good Afternoon Lord Rolex, Thank you for your comments. We are truly sorry and very disappointed we have been unable to satisfy you and your party for your lunch in December. We pride ourselves on the quality of customer service we provide and apologise you...More

Reviewed 4 weeks ago

The Poets House is wonderful. It has a unique ambience of class without pretentiousness and provides all the facilities of a top class city hotel in a small county town (ok, Ely is a city!). The bedrooms are superb, with copper baths as well as...More

Date of stay: October 2018
Thank iainmartin269
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Questions & Answers
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Shane S
6 November 2017|
AnswerShow all 2 answers
Response from Sarah C | Reviewed this property |
You need to check directly with the hotel
0
Votes
WTLIML
10 April 2017|
AnswerShow all 4 answers
Response from trippers087 | Reviewed this property |
Hi, as a very local person I can say that all the above answers are correct. Some days/nights though the parking across the street is very limited (ie you have to just be very lucky to get a slot) However, there are other... More
1
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Room Tips
"ask for the rooms that have the bath in the bedroom itself."
freediedad
1 week ago
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"They are all good rooms!"
iainmartin269
4 weeks ago
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"room 4 is good if you struggle with access."
christopheree
9 Nov 2018
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"Ask for one of the suites"
harryrob429
3 Oct 2018
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PRICE RANGE
US$180 - US$274 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandEly
NUMBER OF ROOMS
21
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