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Poets House Hotel and Restaurant

Traveller (213)
Room & Suite (94)
Traveller (213)
Room & Suite (94)
Dining (32)
Overview
St Marys Street, Ely CB7 4EY England See on map
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4 Star accommodation
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Reviews (739)
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Traveller rating
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LanguageEnglish
452
159
76
37
13
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All reviews copper bath valet parking the study afternoon tea crisps beautiful hotel dining room free standing copper boutique hotel special occasion wine list birthday treat ely cathedral bar area attention to detail walk in shower main course
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11 - 15 of 737 reviews
Reviewed 29 October 2018 via mobile

Sunday lunch to celebrate my wife's birthday with grown up daughters... First the positives.... Short simple menu and fairly priced wine list. Quality of food very good, particularly smoked haddock starter. Value for money - £20 for 2 courses in a decent restaurant seems pretty...More

Date of stay: October 2018
1  Thank mark p
Response from Guest R, Guest Relations Manager at Poets House Hotel and RestaurantResponded 5 weeks ago

Thank you very much for taking the time to review your dining experience. I apologise for the shortcomings in service and also the temperature of the dining room on this occasion. We have taken your comments on board including positive comments regarding good value, good...More

Reviewed 27 October 2018 via mobile

Overpriced rooms for mediocre hotel with little or no charm. Not worth the hiked up charge and staff service very poor. Suggest staying at a B&B when next in Ely - more charm and better value for money.More

Date of stay: October 2018
Thank Sarah R
Response from Guest R, Guest Relations Manager at Poets House Hotel and RestaurantResponded 28 October 2018

I am so sorry that you are disappointed that we charge for postage when returning lost property. I am also sorry that we did not meet your expectations and you did not enjoy your stay. It is such a shame you didn’t mention your dissatisfaction...More

Reviewed 24 October 2018 via mobile

Unfortunately we only had one night here. Fortunately we visit the area frequently for work so have found our perfect base for future visits. We were upgraded to suite 11 which was perfect. The room is spacious and it has an amazing copper bath in...More

Date of stay: October 2018
Thank whatdoyouknowjo
Response from Customer_Champion, Guest Relations Manager at Poets House Hotel and RestaurantResponded 4 weeks ago

Thank you so much for your 5* review of Poets House Hotel. We are delighted to read you had a great stay with us and that you enjoyed the luxurious copper bath! The team will be very pleased to read your comments regarding the the...More

Reviewed 24 October 2018 via mobile

I do a lot of travelling around the UK on business and this was undoubtedly the most comfortable hotel I have stayed in so far during 2018. I was only there for one night and unfortunately arrived too late to sample the dining facilities, but...More

Date of stay: October 2018
1  Thank rij3648
Response from Customer_Champion, Guest Relations Manager at Poets House Hotel and RestaurantResponded 4 weeks ago

WOW! Thank you so much for your lovely 5 star review! It is so nice to hear that you had such a fantastic stay with us and were able to benefit from our ideal location, yards away from such an Iconic building as Ely Cathedral!...More

Reviewed 22 October 2018

We stayed in April this year as a treat. The hotel was easy to find and we were directed to a nearby car park which had a small area for hotel guests entered using a card. On return to the hotel we made our way...More

Date of stay: April 2018
Thank colchester2010
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About
Description
Located in the heart of Ely’s historic city centre, Poets House commands superb views of the magnificent Cathedral, and having undergone a sensitive, design-led transformation is set to become one of the More city’s premier Hotel, Restaurant and Event destinations.You can enjoy breakfast, lunch or dinner in The Dining Room, an elegant space where you’ll enjoy the perfect combination of a warm and friendly welcome, top-class service and traditional dishes served with a twist. Alternatively, The Study, overlooking the tranquil courtyard garden, is the perfect venue in which to enjoy an expertly-mixed cocktail, an informal platter, or an indulgent afternoon tea. If you want to stay over, each of our 21 guest-rooms consists of a spacious suite, in which period features and restful views blend seamlessly with the latest technology, elegant free-standing Copper baths and the last word in luxury beds. Whether you’re planning to stay, want to book a meal, or would just like to know more, we’re here to give you all the help you need and look forward to talking to you soon. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Room Service
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Air Conditioning
Concierge
Dry Cleaning
Meeting Rooms
Non-Smoking Hotel
Wheelchair Access
Pool
Beachfront
Spa
Breakfast included
Fitness Centre with Gym / Workout Room
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Number of rooms
21
Price range
US$180 - US$273 (Based on Average Rates for a Standard Room)
Location
United Kingdom > England > Cambridgeshire > Ely
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Number of rooms
21
Price range
US$180 - US$273 (Based on Average Rates for a Standard Room)
Location
United Kingdom > England > Cambridgeshire > Ely
Photos
Traveller (213)
Room & Suite (94)
Dining (32)
Business Centre & Event Rooms (7)
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Nearby AttractionsSee all 50 nearby attractions
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.29 km away
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Questions & Answers
Ask a question
Shane S
6 November 2017|
AnswerShow all 2 answers
Response from Sarah C | Reviewed this property |
You need to check directly with the hotel
0
Votes
WTLIML
10 April 2017|
AnswerShow all 4 answers
Response from trippers087 | Reviewed this property |
Hi, as a very local person I can say that all the above answers are correct. Some days/nights though the parking across the street is very limited (ie you have to just be very lucky to get a slot) However, there are other... More
1
Vote
Room Tips
"ask for the rooms that have the bath in the bedroom itself."
freediedad
yesterday
Read review
"They are all good rooms!"
iainmartin269
3 weeks ago
Read review
"room 4 is good if you struggle with access."
christopheree
4 weeks ago
Read review
"Ask for one of the suites"
harryrob429
3 Oct 2018
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