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Poets House

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Traveller (172)
Room & Suite (77)
Dining (28)
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Overview
  • Excellent63%
  • Very good22%
  • Average9%
  • Poor5%
  • Terrible1%
Travellers talk about
“copper bath”(140 reviews)
“valet parking”(33 reviews)
“the study”(23 reviews)
Free Wifi
Free Parking
Air Conditioning
Non-Smoking Rooms
Restaurant
Room Service
Suites
4 Star Hotel
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Reviews (667)
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665 results
Traveller rating
411
146
63
35
10
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Time of year
LanguageEnglish
411
146
63
35
10
Show reviews that mention
All reviewscopper bathvalet parkingthe studybeautiful hotelafternoon teadining roomlarge walk in showerboutique hotelspecial occasioncream teafree standing bathsmall thingsour wedding anniversaryely cathedralbirthday treatbar areafire engine
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1 - 5 of 665 reviews
Reviewed 1 week ago

We visited in August last year and were disappointed with the service and were late being seated. What a difference this time. Speedy, polite service in the bar. Excellent service in the restaurant, attentive but not too much. The food was excellent, well presented and...More

Thank Ann W
Response from Poets H, Front Office Manager at Poets HouseResponded 1 week ago

Dear Ann Thank you so much for your 5 star review. We are very pleased you enjoyed your dining experience at Poets House and look forward to welcoming you back to the hotel in the near future. Kindest regards Christine

Reviewed 2 weeks ago via mobile

We visited to the study lounge for a few drinks to celebrate with some friends. The bar staff were rude and unhelpful, even making snide comments between themselves. Highly unprofessional and condescending! Would not recommend!

2  Thank Gemma W
Reviewed 4 weeks ago

Have just spent the weekend in Ely and stayed at Poets. We had an excellent break!I For breakfast I had smoked salmon and scrambled duck eggs. My husband had full English. My father had poached eggs and my mother an omelette. We had as much...More

Thank Creme-Bun
Response from Poets H, Front Office Manager at Poets HouseResponded 3 weeks ago

Thank you so much for your 5 star review of your stay at Poets House! We very much appreciate you taking the time and trouble to review all aspects of your stay and your comments will be communicated back to all the team. We look...More

Reviewed 4 weeks ago via mobile

Stayed for 2 nights with friends. Initial impressions were very good. Check in quick. Offered help with luggage. Rooms were really large with king size bed, nice bathroom with large walk in shower. Roll top bath in bedroom. The room had everything I needed. However...More

Thank AddlestoneTricia
Response from Poets H, Front Office Manager at Poets HouseResponded 3 weeks ago

Thank you for taking the time to review your stay at Poets House, Ely, your comments are very much appreciated. Please be assured that all comments are reviewed and actions taken to ensure that any shortfalls in customer service or training issues can be addressed...More

Reviewed 10 March 2018 via mobile

Just returned from a mini break in Ely with my mum who was dying to visit the cathedral. We chose Poet’s House because of its close proximity as she can’t get around very well. They gave us a ground floor room with walk in shower,...More

2  Thank Pinkpom
Response from Poets H, Front Office Manager at Poets HouseResponded 4 weeks ago

Thank you for taking the time to review your stay at the Poets House. I am sorry that the cuisine of our restaurant was not to your liking, and also sorry to learn that you found some aspects of the service disappointing, please be assured,...More

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Most Booked Properties in Ely, United Kingdom
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$194 - US$313 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$194 - US$313 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (172)
Room & Suite (77)
Dining (28)
Business Centre & Event Rooms (7)
Questions & Answers
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Shane S
6 November 2017|
AnswerShow all 2 answers
Response from Sarah C | Reviewed this property |
You need to check directly with the hotel
0
Votes
WTLIML
10 April 2017|
AnswerShow all 4 answers
Response from trippers087 | Reviewed this property |
Hi, as a very local person I can say that all the above answers are correct. Some days/nights though the parking across the street is very limited (ie you have to just be very lucky to get a slot) However, there are other... More
1
Vote
Room Tips
"Rooms on the ground floor could be looked into unless curtains were pulled, recommend first or second floor..."
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"Book somewhere else for better service and value!"
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"Suite 8 with a spectacular copper bath in the room"
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"Ask for a view of Ely Cathedral"
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