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Poets House

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Traveller (180)
Room & Suite (82)
Dining (30)
Ratings and reviews
Certificate of Excellence
  • Excellent63%
  • Very good22%
  • Average9%
  • Poor5%
  • Terrible1%
Travellers talk about
“copper bath”(142 reviews)
“valet parking”(33 reviews)
“the study”(23 reviews)
View all reviews
What's included
Free Wifi
Free Parking
Air Conditioning
Non-Smoking Rooms
Restaurant
Room Service
Suites
Bar/Lounge
Concierge
Wheelchair Access
Meeting Rooms
Dry Cleaning
Butler Service
Breakfast included
4 Star Hotel
Located in the heart of Ely’s historic city centre, Poets House commands superb views of the magnificent Cathedral, and having undergone a sensitive, design-led transformation is set to become one of the city’s premier Hotel, Restaurant and Event destinations.You can enjoy breakfast...
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Location and contact
St Marys Street, Ely CB7 4EY, England
22.8 km to Cambridge Airport
39 restaurants are within a 0.5 km radius
View nearby attractions and restaurants
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Reviews (683)
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681 results
Traveller rating
419
151
66
35
10
Traveller type
Time of year
LanguageEnglish
419
151
66
35
10
Show reviews that mention
All reviewscopper bathvalet parkingthe studycrispsbeautiful hotelafternoon teadining roomlarge walk in showermaster roomboutique hotelspecial occasioncream teabirthday treatsmall thingsour wedding anniversaryely cathedralfree standing bath
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1 - 5 of 681 reviews
Reviewed 1 week ago via mobile

A lovely birthday treat. Delicious afternoon tea. Exceptional service. The scones were particularly good. The sandwich selection suited everyone. We have never visited before but enjoyed it very much.

Thank Cambridgygirl
Reviewed 2 weeks ago via mobile

Absolutely lovely as usual. The room was clean the bed was comfortable and as usual shampoo etc already in the room. This hotel nails all the etc little touches that make a stay special and stress free. The hotel benefit from better parking but most...More

Thank Deenie645
Response from PoetsHouse, Front Office Manager at Poets HouseResponded 1 week ago

Thank you so much for your 5 star review! It is always lovely to see guests return to Poets House and as you mention feel relaxed and spoilt as one should when staying in a hotel. Your feedback is very much appreciated and will be...More

Reviewed 2 weeks ago via mobile

This was our first visit to Ely and we booked 2 double rooms as we were meeting up with friends. The greeting on arrival was warm and friendly with the lady on reception helping us arrange taxis for later in the day and giving information...More

Thank Bev D
Response from PoetsHouse, Front Office Manager at Poets HouseResponded 1 week ago

Thank you for taking the time to review your stay at Poets House Hotel. Please be assured, all your comments have been taken on board and reviewed as a team to ensure that all procedures and offerings are meeting guest's expectations. We do hope that...More

Reviewed 4 weeks ago

We visited one quiet Thursday evening and ate 3 beautiful courses. Being new to Ely, we had no idea there was such a top standard hotel and restaurant on our doorstep. Our waiter (I think his name was George) was very attentive and helpful, and...More

Thank Richard L
Response from PoetsHouse, Front Office Manager at Poets HouseResponded 1 week ago

Dear Richard Thank you for your 5 star review! George is especially pleased to read the comments regarding his service and hospitality! It is very motivating for team members to hear such feedback - thank you! We look forward to welcoming you back to the...More

Reviewed 4 weeks ago

I stayed here with my family after graduation. The service was a little slow but we had a delicious evening meal for 7. The breakfast was extremely disappointing, hard eggs and overcooked bacon and inedible sausage. A sad end to a wonderful celebrationMore

Thank ColinandDiane
Response from PoetsHouse, Front Office Manager at Poets HouseResponded 1 week ago

Dear Colin and Diane Thank you for taking the time to review your recent stay at Poets House Hotel. We are very disappointed that you did not enjoy your breakfast and have taken your comments on board. We do hope that you will return to...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Free Parking
Wheelchair Access
Dry Cleaning
Meeting Rooms
Concierge
Laundry Service
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$186 - US$304 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$186 - US$304 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (180)
Room & Suite (82)
Dining (30)
Business Centre & Event Rooms (7)
Questions & Answers
Ask a question
Shane S
6 November 2017|
AnswerShow all 2 answers
Response from Sarah C | Reviewed this property |
You need to check directly with the hotel
0
Votes
WTLIML
10 April 2017|
AnswerShow all 4 answers
Response from trippers087 | Reviewed this property |
Hi, as a very local person I can say that all the above answers are correct. Some days/nights though the parking across the street is very limited (ie you have to just be very lucky to get a slot) However, there are other... More
1
Vote
Room Tips
"Our room had an evil step down to the room if you get this one please be careful especially leaving the..."
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"At the front with views of the Cathedral"
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"Rooms on the ground floor could be looked into unless curtains were pulled, recommend first or second floor..."
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"Book somewhere else for better service and value!"
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