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849 Verdier Ave Brentwood Bay, Central Saanich, British Columbia V8M 1C5 Canada
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Traveller (485)
Room & Suite (410)
Dining (54)

About

#1 of 3 hotels in Central Saanich
Location
Cleanliness
Service
Value
Providing joyfully graceful hospitality, Brentwood Bay Resort is a serene and stunning experience. Guests describe feeling instantly at peace and at ease when they arrive. The 35 rooms have spectacular ocean views, jetted tubs and private patios. Butchart Gardens is just across the bay, there are wineries and breweries within minutes of the property, and if you feel like simply staying put - the amenities at the resort are worth staying on property for… A Spa with deeply relaxing treatments, and an outdoor heated pool & hot tub. A Pub with a feel good vibe and friendly service. A Marina with paddleboard and kayak rentals in the summer months. The Arbutus Room restaurant with live, local music and a multi-course menu that changes weekly. The entire experience from the moment you check in to the time that you leave is intentionally designed to create joy, love and relaxation. Because everyone is deserving of the extraordinary.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Hiking
Water sport equipment rentals
Car hire
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast in the room
Evening entertainment
Patio
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Full body massage
Manicure
Massage
Pedicure
Waxing services
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Fireplace
Private balcony
Room service
Coffee / tea maker
Refrigerator
Flatscreen TV
Safe
Electric kettle
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Languages Spoken
English, Spanish
914Reviews8Q+A100Room tips
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SunnyandBuster wrote a review 17 Sep
Seattle, Washington747 contributions208 helpful votes
We had a lovely multi night stay here at the resort. Our room was well appointed and had everything we could possibly need with a fantastic water view. It felt like an oasis of calm and I;m happy to say it was quiet every night too even though the place was booked. The bed is comfy and the hotel restaurants make it so you really don’t even have to go anywhere. A luxurious break from the routines of our lives! The staff is really friendly and helpful too! We had an odd issue with our bill (just a miskeyed issue) and the communication after we got home was attentive and professional. Great stay, will be back!
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kris Eisnor, Guest Services / Front Office at Brentwood Bay Resort & Spa
Responded 1 week ago
Thank you for choosing us for your over the border getaway. We are so happy you enjoyed the amenities and services here and that you were able to relax. We hope to see you again :)
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Chantal O wrote a review Aug 2022
Victoria, Canada2 contributions1 helpful vote
I am a local and did not sleep at the resort but had a deep tissue massage with Alexandre. He is a very intuitive therapist and his experience as an Osteopath definitely provides a deeper understanding of various body issues. I explained my shoulder/neck/hip issues and he addressed several of these areas with great technique and care. He seems to use a lot of breathwork/energywork while doing the treatment, and in my experience, this combination with my own personal breath and energywork really helps to release tension even further. I would not hesitate to recommend Alexandre. Side note: I also had a hot stone massage here years ago, which was life changing!
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Date of stay: August 2022
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kris Eisnor, Guest Services / Front Office at Brentwood Bay Resort & Spa
Responded 3 weeks ago
We are so happy you enjoyed your spa experience. from start to finish, we want all of our guests to feel as relaxed nd care-free as they can possibly be. Thank you for choosing us :)
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
702lv wrote a review Aug 2022
Nevada69 contributions18 helpful votes
After travelling for 2 days to get to Vancouver Island, this hotel was everything we had hoped for to stop and relax. Quiet location on the bay just 5 minutes from Butchart Gardens. The room was clean, spacious and well-appointed. A large tub and comfy bed made for a relaxing night. We enjoyed the view of the bay and marina from the room (see room tip below). There are not many restaurants in the area, but the on-site options offer good choices. We especially liked the steamed mussels at the pub.
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Date of stay: July 2022
Location
Service
Sleep Quality
Room Tip: If the bay view is important to you, spend a little extra for a deluxe ocean suite.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kris Eisnor, Guest Services / Front Office at Brentwood Bay Resort & Spa
Responded 3 Aug 2022
Thank you for providing your feedback. We are so happy you enjoyed your stay and the amenities here at the resort. We appreciate you choosing us and hope to see you again :)
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
CanadianCritic1 wrote a review Jul 2022
Surrey, Canada276 contributions80 helpful votes
+1
I hadn't been anywhere since before Covid hit (2.5 years) and had been through personal heavy stress. I finally had an opportunity to get away for a much-needed one-night solo retreat. I was looking for two things... a quiet room with an ocean view plus a big in-suite jacuzzi tub. I hunted high and low all over Vancouver Island and chose this location based on their view photos and advertising. I paid top dollar for an ocean view room but was put into a lower first-floor room with an obstructed view. Right away this was a HUGE disappointment and I felt short-changed. It was dark and not what I had expected. I made the most of it. When I checked in, I was given a complimentary glass of cider and in the room, there was a nice basket with a yummy chocolate chip cookie. The resort is older but well maintained. The room was impeccably clean which was impressive. Well done in that regard. I ordered food which came in a reasonably short time. It was so delicious, fresh and tasty. Very pricey but again, well done. The jacuzzi tub was nice and big. Bring your own bubble bath and don't put in too much. I got carried away and the bubbles went so high that it was quite funny. They wouldn't let me have a late checkout, which was disappointing and others have also had this same experience. I think if I had been there as a couple celebrating an anniversary, they would have put me in a better view room. Since I was solo, it felt as though I wasn't a priority. So if you ever stay there, I'd definitely be firm on what kind of room you must have, preferably a quiet one on the third floor.
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Date of stay: May 2022
Value
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Service
Room Tip: Request an ocean view room on the second or third floor. The first-floor views are obstructed...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kris Eisnor, Guest Services / Front Office at Brentwood Bay Resort & Spa
Responded 2 Aug 2022
Thank you for your valued feedback. We are happy that we met your expectations with certain things, but saddened we fell short in others. We are sorry your view wasn't as lovely as you would have liked. We have guests that absolutely love the first floor and garden access with an ocean view, and others that would appreciate being higher up without that access. We do have plans to separate the rooms so that our guests will know exactly where they will be located. We will certainly offer assistance with luggage and would be happy to do any walking for you to save you the walk and time if needed. We will honor a late check-out when possible, however with only 35 guest rooms at the resort we have a fairly small Housekeeping team. On many days, we receive numerous late checkout requests that can certainly place undo pressure on a small team that needs to have rooms cleaned perfectly for guests arrival at 4:00pm. We thank you for choosing us and hope to see you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
susan m wrote a review Jul 2022
Falkirk District, United Kingdom2903 contributions276 helpful votes
Stayed as part of our 40th wedding anniversary trip to B.C. The ocean view room was superb; well furnished to a high standard, spotlessly clean, serviced each day with a view of the boats moored from the balcony with seating provided. Quality toiletries and fluffy robes were provided which allowed us to walk to the hotel pool which was warm and a great place to look over water then return back to the room to shower after our swim. The cookies on arrival were a welcome surprise with the nepresso machine topped up with capsules each day. We paid for a dining package, however the Arbutus room was shut so ate in the pub. Only downside was we couldn't reserve a table for pub so had to go outside hotel and wait in line for a table with non residents. Also didn't seem any consistency on what was included for breakfast for package. One morning had our hot drinks included in package the next morning had to pay for coffee with breakfast. We found the staff very helpful and friendly Overall suited our plan to chill and relax.
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Date of stay: July 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kris Eisnor, Guest Services / Front Office at Brentwood Bay Resort & Spa
Responded 26 Jul 2022
Hello Susan, thank you for taking a moment to let us know about your stay. We are happy that you enjoyed the amenities and a relaxing stay. Our packages that include breakfast, offer the choice of a main dish and basic drink (coffee, tea, or juice) for each adult. Alcohol or specialty coffees would not be included in the package. If we missed this somehow and charged you in error, please contact us and we can correct this for you. Again, we are so pleased you liked us and hope you choose us again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Biotech Engr wrote a review Jul 2022
2 contributions1 helpful vote
I made a reservation with Brentwood Bay Resort & Spa for what was advertised as an "Ocean Suite" room, which implies an ocean view, and accepted a premium charge for the room. When we arrived at our assigned room and looked out through the balcony, what we had was a view of the pool and had to stand tall to get an obstructed view of the harbor through the trees. This was nothing less than false advertising for the room category listed and not what we expected for a premium charge! We complained to the manager onsite at the time and were informed there was nothing that could be done to change our room. Not only was there no ocean or harbor view, but our room was next to the pool on the ground floor leaving us no privacy and we could hear all the noise from the nearby restaurant and pub so we had to keep our balcony door closed and the curtains drawn during our stay. Very disappointing!
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Date of stay: July 2022
Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kris Eisnor, Guest Services / Front Office at Brentwood Bay Resort & Spa
Responded 26 Jul 2022
Thank you for taking the time to provide your feedback. Our Ocean Suite rooms offer a partial ocean view and are located on the poolside of the resort. Our Deluxe Ocean Suite rooms do offer a non-obstructed view of the bay. We are sorry we fell short on your expectations and hope you decide to choose us again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Allyalexmch wrote a review Jul 2022
Victoria, Canada334 contributions134 helpful votes
The best hotel bar none I’ve ever stayed in. We had a room with a hot tub on the balcony over looking the ocean. Double jacuzzi. King bed. Fire place. The room was spotless, modern and comfortable while still embracing nature. The hotel thought of every little added touch to make us feel welcome and anything we could need. I have stayed in many high end hotels but this beat them all. It was the perfect spot for our 10 year anniversary. I will recommend this hotel to everyone willing to listen. Thank you for the amazing stay.
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Date of stay: June 2022Trip type: Travelled as a couple
Room Tip: Skip room service and head to Zanzibar near by. Get a room with a hot tub
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kris Eisnor, Guest Services / Front Office at Brentwood Bay Resort & Spa
Responded 26 Jul 2022
We are so happy that you enjoyed your 10th anniversary as we realize we get only one chance to make it special for you. Thank you for letting us know about your stay and for choosing to stay with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nat wrote a review May 2022
1 contribution2 helpful votes
We stayed during the Victoria long weekend, in the deluxe ocean view room with the dining package. Room and view were beautiful! Concierge was very accommodating and personally went to fix the broken phone in room. The next day, a different concierge was accommodating of our inquiries and usage of the $100 dining credit. Our one issue came with some of the servers… Saturday morning, we arrived at the Arbutus room for breakfast at around 10am. There was another young Caucasian couple looking at the displayed menu in front of us (we ourselves are an Asian couple). They went to the host table and was seated within a few minutes. There were quite a few tables still open, so we assumed we would be seated directly after… but the servers (three young women) blatantly ignored us at the host table… for what felt like about 10 min. At first I thought, they must be busy, since one of them was frequently on the phone taking orders, but none of them even acknowledged us for that duration. A simple “give us a moment” would have sufficed… When we were finally seated, one of the servers gave us the menus and left us to peruse. But another 10-15 minutes went by after we were ready, of us raising our hands to get their attention while they directly passed our table and ignored us… and served everyone else. Maybe we were too passive and they simply did not see us at all, but I feel like the duration we were waiting to order was much too long without acknowledgement.. They also all seemed to be in a sub-par, grumpy mood… probably one of the worst services I’ve ever encountered.
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Date of stay: May 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kris Eisnor, Guest Services / Front Office at Brentwood Bay Resort & Spa
Responded 26 Jul 2022
Thank you for taking the time to provide your feedback. We always try to give our guests the best possible experience we can. We are sorry that your service in the Arbutus room was lacking and that took away from your overall experience. We do hope you decide to return and give us another chance.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Meisiebp wrote a review May 2022
New York City, New York7 contributions3 helpful votes
I stayed at this resort for 5 days. The staff are excellent Always friendly and very helpful. The heated pool was lovely to swim in, even when the skies were grey. I rented a kayak and had a good time wandering up the inlet and back
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Date of stay: May 2022
Rooms
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Room Tip: All rooms have a view of the bay
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kris Eisnor, Guest Services / Front Office at Brentwood Bay Resort & Spa
Responded 26 Jul 2022
Thank you for taking the time to provide your feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Compass317850 wrote a review May 2022
1 contribution1 helpful vote
I had an unexpected medical emergency and the manager, staff were INCREDIBLE in accommodating needs. Policy is one thing but when life throws a curve ball at someone like me (disabled 60 year old female with PTSD), a touch of personal humanity is KEY! A HUGE SHOUT OUT TO the manager, the front check in staff who upon my arrival (along with housekeeping) did everything they could to help.....then the next day when I had to leave in such a sad rush.....the two check out women and again, the manager, well what more can I say. As a result of their ‘goodness’ I was able to pay it forward to two taxi drivers and one family from another country who helped carry some heavy items for me.....One person’s kind actions impacted the lives of three....thank you SO much to the staff of Brentwood Bay for making others, strangers and me have faith in HUMANITY (particularly given the mass school shooting in Texas). Life is short so please take a lesson from these kind people and make sure to be kind to someone, today.
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Date of stay: May 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kris Eisnor, Guest Services / Front Office at Brentwood Bay Resort & Spa
Responded 26 Jul 2022
We are so happy that we could make things more comfortable for you. We hope that you are feeling much better and that everything has calmed for you. Thank you for choosing us and we hope to see you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$181 - US$300 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
brentwood bay hotel brentwood bay, brentwood bay resort and spa, brentwood bay inn
LOCATION
CanadaBritish ColumbiaVancouver IslandVictoria Capital Regional DistrictCentral Saanich
NUMBER OF ROOMS
35
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Frequently Asked Questions about Brentwood Bay Resort & Spa
Which popular attractions are close to Brentwood Bay Resort & Spa?
Nearby attractions include The Butchart Gardens (1.5 km), BC Aviation Museum (7.6 km), and Victoria Butterfly Gardens (2.4 km).
What are some of the property amenities at Brentwood Bay Resort & Spa?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Brentwood Bay Resort & Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Brentwood Bay Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Brentwood Bay Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Brentwood Bay Resort & Spa?
Conveniently located restaurants include The Dining Room Restaurant - Butchart Gardens, Mary's Bleue Moon Cafe, and Cafe Zanzibar.
Are there opportunities to exercise at Brentwood Bay Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Brentwood Bay Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Brentwood Bay Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Brentwood Bay Resort & Spa?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Brentwood Bay Resort & Spa?
Many travellers enjoy visiting Hatley Park National Historic Site (15.9 km) and Craigflower Manor and Schoolhouse (14.2 km).