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Sanctuary Cap Cana, a Luxury Collection All-Inclusive Resort, Dominican Republic

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Boulevard Zona Hotelera Playa Juanillo, Punta Cana, Cap Cana, Punta Cana 23302 Dominican Republic
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What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 15/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sanctuary Cap Cana, a Luxury Collection All-Inclusive Resort, Dominican Republic
Updated 15/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 10 hotels in Cap Cana
Location
Cleanliness
Service
Value
2022 Travellers' Choice Best of the Best
Adults-only Sanctuary Cap Cana is set along a stretch of pure white sand beach in the Dominican Republic, just 15 minutes from Punta Cana International Airport.
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Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Aerobics
Airport transportation
Valet parking
Paid wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Bicycle tours
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Private beach
Additional bathroom
Minibar
Flatscreen TV
Hair dryer
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Quiet
Languages Spoken
English, Spanish
Hotel links
Special Offer:Book Direct for Lowest Rates & Exclusive Benefits!

Location

Full view
53Somewhat walkable
Grade: 53 out of 100
12Restaurantswithin 1 km
2Attractionswithin 1 km
9586Reviews1765Q+A100Room tips
Traveller rating
  • 7,525
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Amber wrote a review 21 Sep
Worldwide1 contribution
My husband and I visited the Dominican Republic for the first time in September 2022 and chose Sanctuary Cap Cana due to all the positive reviews and images we found during our research...and they were absolutely right! This place is stunning, clean, and the service is unmatched (we have stayed at many all-inclusive resorts). We booked a first floor room in the Castle, and while it does have a little bit of a walk to the main area of resort, it was not bad at all and allows you to enjoy the landscaping and grounds during your short stroll. The pools were great, there were plenty of options for seating and there were pools that were "quiet pools" without music if you wanted to relax in a tranquil area, then they also offer music and entertainment at the main pool which includes a fun swim-up bar. We loved the variety of food that was offered, including the authentic Dominican night which was very different, but delicious! One particular factor that made our stay so special was our wonderful butler, Felix. He was incredibly friendly, helpful without being asked, and was such a great entertainer as well! He would run around all day hosting various activities like water aerobics or yoga but never missed a beat in ensuring we had a pampered stay. He would check on us regularly and went above and beyond what was expected of him! A true gem. We highly recommend this resort for a romantic, luxurious getaway!
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Review collected in partnership with this hotel
Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Randy Ogando, Ventas at Sanctuary Cap Cana, a Luxury Collection All-Inclusive Resort, Dominican Republic
Responded yesterday
Dear Mrs. Amber, Thank you for choosing us as your holiday destination and for sharing your experience with this community. We are pleasant to know that you enjoyed our gastronomy and the great service offered by our hotel, as our objective is to creative unforgettable and unique experiences, we are happy to know that we have achieved. It will be a pleasure for us to welcome you back. Best regards. Randy Ogando Social Media Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Andrea L wrote a review May 2022
2 contributions2 helpful votes
Hotel's Favourite
Everything about our experience was fantastic. Dawar, our butler, assisted us with ensuring we had reservations for dinner and that we had opportunity to do social activities around the resort should we like; Laury the concierge was extremely helpful in orienting us to the property and taking care of any small needs we had (i.e. a fan for nighttime). Additionally, the Entertainment staff were fantastic - Cappuchino kept us laughing and engaged around the pool. At the buffet - the main dining area where we ate breakfast every day and lunch most days, Yaniris, Ginetto, and Maria were most hospitable and always remembered the small details - like that I work with hospitalized children. And those are just the names I remember! Overall, aside from the views, the staff was the highlight for me. 10/10 would recommend, and would definitely return!
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Date of stay: March 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Pablo Coste, Sales at Sanctuary Cap Cana, a Luxury Collection All-Inclusive Resort, Dominican Republic
Responded 16 May 2022
First, we would like to thank you for your kind review of your recent holiday with us. Such a friendly review of our hotel is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts. Again, we thank you for your pleasant review of our hotel and hope that Sanctuary Cap Cana will continue to provide you with excellent holiday experiences in the future. With service from the heart, Pablo Coste Social Media Manager Sanctuary Cap Cana, All-Inclusive Adult Resort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stefi N wrote a review 20 Sep
3 contributions
My husband and I recently visited this resort and highly recommend it! The rooms and resort are beautiful. The staff was very accommodating from the beginning making us feel welcome and taken care of. They had awesome entertainment (coordinated by our favorites Caroline and Juan Carlos) that made each day/night so more fun and interactive. Our butler Jeremih was so friendly and helpful, we highly recommend him. We did experience a tropical storm during our stay, but we felt safe and taken care of by the staff. Juan Carlos and Caroline went above and beyond to make sure we had everything we needed, and we are so grateful to them. We hope to visit again one day soon!
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Randy Ogando, Ventas at Sanctuary Cap Cana, a Luxury Collection All-Inclusive Resort, Dominican Republic
Responded yesterday
Dear Stefi N, We extend our gratitude to you for the great privilege of allowing us to be your host hotel for your vacation in Cap Cana. It means the world to us to know that we did meet your expectations; it fills us with pride and encourages us to continue providing our valued guests with excellent service. We look forward to providing you with another memorable experience. Best regards. Randy Ogando Social Media Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Olga Suarez wrote a review 19 Sep
Santo Domingo, Dominican Republic37 contributions7 helpful votes
My husband and I spent a weekend at Sanctuary and I must say it is one of the best resorts I have ever stayed at, ever. Excellent service since the moment you walk in. We had Jose at the front desk, or better say it is like the front desk comes to you. Jose was so welcoming and attentive, sharing with us all the details and amenities of this beautiful place, motivating us even more. We arrived prior to check in so we were invited to look around and enjoy lunch, for which we chose the restaurant right at the beach with an amazing Seaview. We were then contacted by Jose, even before formal check in time, to let us know that our room was ready. We went back to reception and there was a kart waiting for us with our luggage. Arrived at our suite Building 5, 3rd floor, and my reaction was just Wow!! The size, the decor, the bed, the balcony and the Oceanview, again Wow. After that, everything was the same level of excellence. All staff had amazing customer service towards us. I have to mention: Severa, Genaro, especially Juan, Chavelin and Yaris who served us at the restaurants always with a smile and giving their very best. I must also mention the quality and variety of food, as well as the careful and safe display of the buffet which was served for you. All areas, pools, restaurants, decks, and lounges were absolutely amazing. Will definitely go back, hopefully very soon!
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Date of stay: August 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Randy Ogando, Ventas at Sanctuary Cap Cana, a Luxury Collection All-Inclusive Resort, Dominican Republic
Responded yesterday
Dear Mrs. Olga Suarez, We extend our gratitude to you for the great privilege of allowing us to be your host hotel for your vacation in Cap Cana. Our main goal is to offer memorable vacations to our guests and meet their needs. It is marvelous to know that we made your stay a truly unique experience. We look forward to providing you with another memorable experience. Kind regards, Randy Ogando Social Media Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MeaganB336 wrote a review 19 Sep
Greensboro, North Carolina1 contribution
We had an amazing Friday- Tuesday stay! Everything was clean, food was amazing, pools were stunning, and the staff were beyond awesome. We stayed in the castle and Felix was the best!! He helped us with dinner reservations, planning a spa service, and checked in with us 2-3 times per day. He really made everything top notch. The best trip!
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Review collected in partnership with this hotel
Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Response from Randy Ogando, Ventas at Sanctuary Cap Cana, a Luxury Collection All-Inclusive Resort, Dominican Republic
Responded yesterday
Dear Mrs. MeaganB336, Delighted that your recent experience at our property left you with the best impression, we look forward to welcoming you back again at our luxury hotel. Best regards. Randy Ogando Social Media Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Journey576533 wrote a review 18 Sep
1 contribution
This was the best experience I received from a resort!! Everyone was so welcoming starting with our concierge (Laury) was awesome she took care of our request no problem!! our butler (Jeremia) was also attentive to our needs. I have no complaints entertainment was awesome everyone was so polite!! I definitely plan on returning here!!
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Randy Ogando, Ventas at Sanctuary Cap Cana, a Luxury Collection All-Inclusive Resort, Dominican Republic
Responded yesterday
Dear Journey576533, Thank you for choosing us as your holiday destination and for sharing your experience with this community. We are pleasant to know that you enjoyed our gastronomy and the great service offered by our hotel, as our objective is to creative unforgettable and unique experiences, we are happy to know that we have achieved. It will be a pleasure for us to welcome you back. Best regards. Randy Ogando Social Media Manager.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jenn 22715 wrote a review 18 Sep
2 contributions
Just got back from a week stay at Sanctuary and had an amazing time. We met so many staff too many to mention and everyone we came into contact with was so friendly! The grounds are kept impeccable and the buildings always smelt so good. The food was so tasty, the only con is the having a scale in our room. Lol. Having the Sanctuary town was a nice little touch. We couldn't find one thing that we didn't think was perfect. The thing that stood out most was how friendly and helpful the staff were. We don't like to go to the same place twice but we both agreed that this is a place we would definitely come back to! Thanks for making our stay a great one!
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Randy Ogando, Ventas at Sanctuary Cap Cana, a Luxury Collection All-Inclusive Resort, Dominican Republic
Responded yesterday
Dear Jenn 22715, Delighted that your recent experience at our property left you with the best impression, we look forward to welcoming you back again at our luxury hotel. Best regards. Randy Ogando Social Media Manager.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A S wrote a review 18 Sep
10 contributions5 helpful votes
Where to begin, had an issue with checking into our room, we had monarch villa ocean front and the sargasm was terrible from our view and smell was horrible, but management moved us to a monarch villa room for 1 night then moved us after that to Oceanview....management went over and beyond trying to make everything good... every bit of staff was extremely happy and helpful......my butler Miguel you want to ask for him trust me, he is an asset to sanctuary cap cana, and he made our experience.....food was extremely good, grounds were excellent maintained....me and my wife travel quite a bit and stay at many 5 stars, this was by far a 5 star experience for us ...
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Randy Ogando, Ventas at Sanctuary Cap Cana, a Luxury Collection All-Inclusive Resort, Dominican Republic
Responded yesterday
Dear A S, We extend our gratitude to you for the great privilege of allowing us to be your host hotel for your vacation in Cap Cana. Our main goal is to offer memorable vacations to our guests and meet their needs. It is marvelous to know that we made your stay a truly unique experience. We look forward to providing you with another memorable experience. Kind regards. Randy Ogando Social Media Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
CaliTraveler707 wrote a review 18 Sep
Cotati, California3 contributions
+1
Just returned from a week long stay with friends at Sanctuary, what an amazing experience! The resort itself is absolutely stunning, and can't say enough about the staff! Everyone we met was welcoming, friendly, and went out of their way to ensure that our stay was perfect. Very extra SPECIAL and huge, huge thanks go to Caroline and Felix!! They made our stay even more special. We looked forward to seeing them every day, their wonderful entertainment and fun-loving spirits and passion for their job! They truly made the Sanctuary even more of a gem. We hated to say goodbye! Beach access and accommodations were also wonderful. No lack of options if you wanted to be at the lively pool, or more secluded in one of the quieter, relaxing pools. Food options were great as well, and the added options in Sanctuary Town were a really nice touch! Special shout out to Randy and Cairo in the breakfast area as well. Their smiles and conversation started our morning great always! And huge kudos also to Gilbert and Francis in the pool bar. They ensured our daily routine was perfect! The staff truly made this experience over the top. Again, can't recommend this place enough! The nightly entertainment and pool activities made it more than just a lounging trip, so much fun!
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Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Randy Ogando, Ventas at Sanctuary Cap Cana, a Luxury Collection All-Inclusive Resort, Dominican Republic
Responded yesterday
Dear CaliTraveler707, Thank you for sharing your feedback with the TripAdvisor community and for your high rating. We are pleased to know that your stay at Sanctuary Cap Cana was an unbelievable experience We are honored by your great review, however, what has pleased us most is to read your great satisfaction with the attention shown by our team members, yours is the kind of experience that we strive to offer to all our guests. We hope to welcome you once again to our hotel. Best regards. Randy Ogando Social Media Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Seth K wrote a review 17 Sep
Chattanooga, Tennessee9 contributions3 helpful votes
We stayed in the Castle swim out room for 5 nights and greatly enjoyed our trip! The room was comfortable and very clean. Our Butler was “Harry” and we can not say enough good things! He was very helpful in making sure we had everything we needed/wanted for our trip., made our reservations for us, made sure our room was perfect, etc. Definitely worth the upgrade to make sure you feel “taken care of.” Food was 5 stars! The restaurants were all delicious and all of the staff was so kind. Definitely want to return soon!
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Date of stay: September 2022Trip type: Travelled as a couple
Room Tip: There are a LOT of things that cost extra. But many more that do not. Always just ask whether or...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Randy Ogando, Ventas at Sanctuary Cap Cana, a Luxury Collection All-Inclusive Resort, Dominican Republic
Responded yesterday
Dear Mr. Seth K, Delighted that your recent experience at our property left you with the best impression, we look forward to welcoming you back again at our luxury hotel. Best regards. Randy Ogando Social Media Manager.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$457 - US$609 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sanctuary cap cana hotel punta cana, sanctuary cap cana resort
FORMERLY KNOWN AS
Sanctuary Cap Cana By AlSol
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaCap Cana
NUMBER OF ROOMS
324
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Frequently Asked Questions about Sanctuary Cap Cana, a Luxury Collection All-Inclusive Resort, Dominican Republic
Which popular attractions are close to Sanctuary Cap Cana, a Luxury Collection All-Inclusive Resort, Dominican Republic?
Nearby attractions include Juanillo Beach (0.7 km) and Beers of the World (0.01 km).
What are some of the property amenities at Sanctuary Cap Cana, a Luxury Collection All-Inclusive Resort, Dominican Republic?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Sanctuary Cap Cana, a Luxury Collection All-Inclusive Resort, Dominican Republic?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sanctuary Cap Cana, a Luxury Collection All-Inclusive Resort, Dominican Republic?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Sanctuary Cap Cana, a Luxury Collection All-Inclusive Resort, Dominican Republic?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Sanctuary Cap Cana, a Luxury Collection All-Inclusive Resort, Dominican Republic?
Conveniently located restaurants include Blue Marlin, Sanctuary Town Cap Cana, and The Steakhouse.
Are there opportunities to exercise at Sanctuary Cap Cana, a Luxury Collection All-Inclusive Resort, Dominican Republic?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Sanctuary Cap Cana, a Luxury Collection All-Inclusive Resort, Dominican Republic have airport transportation?
Yes, Sanctuary Cap Cana, a Luxury Collection All-Inclusive Resort, Dominican Republic offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sanctuary Cap Cana, a Luxury Collection All-Inclusive Resort, Dominican Republic?
Yes, dry cleaning and laundry service are offered to guests.
Does Sanctuary Cap Cana, a Luxury Collection All-Inclusive Resort, Dominican Republic offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sanctuary Cap Cana, a Luxury Collection All-Inclusive Resort, Dominican Republic?
The staff speaks multiple languages, including English and Spanish.