FALSE ADVERTISING. The hotel is not pet friendly!!! They refused us, because they do not accept dogs on the second floor. I told her than the hotel was not pet friendly if a part of the hotel refuse pets. She responded that was the hotel policy and that was all. We did not get the room and they did not try to accommodate us. Beware of the fake pet friendly advertising.
It was a surprice about this hotel I ttrust to TripAdvisor reviews , it is always helpful I can prove :Pure clean, very friendly staff, 10 min drive from Quebec historical center, quiet , comfortable pillows and matress.
Stayed here one night on a hot day in July. Check-in experience was below average. Lobby is a cramped area and many people were around getting coffee, etc. Location is right off the highway in a commercial area. Room could have been cleaner as floor was rough. Could hear kids in the hall and rooms near us. Overall, below average experience. Feel that the price paid for the room was high. Have stayed at Le Dauphin in Montreal and this facility does not compare.
We stayed for 3 nights in this hotel, the rooms are clean, beds are comfortable. Easy to get on the highway, only 15 minutes from Old Town. They offer boxed breakfast, choices are salty with sandwich or sweet with banana bread, both also contain yogurt, cookies and cheese. Coffee and tea available all day at the lobby. Staff are nice and helpful. No problem with parking, lots of spaces.
We have used this location several times over the years on our travels out east. Booked again based on previous experience. They need to improve on room cleanliness big time. No more hot breakfast, just boxed lunch that had an inedible sandwich packed. Staff was friendly and helpful, the only saving grace for this hotel.
We enjoyed our stay. The staff were polite and accommodating and the facility was exactly what we needed. Location, parking and facility of getting around to the various destinations of the city were an asset to our stay.
Had no control over temperature in the room. When we called front desk, a nice person came to check our room- but they had no more ability to change the situation than we did. She informed us that there were no maintenance staff onsite and that they didn’t have good AC. We heard lots of hallway traffic noise and Murphy beds were so uncomfortable.
Marvelous hotel I was surprise for the price what level of hotel I got The reception was very friendly and we got the key very quickly the rooms are spacious and nice quiet just a big surprise what a beautiful hotel and for someone that goes a lot to hotels you can be sure that they know what I say The bed is nice clean smell good the bathroom is very nice parking is easy the surrounding is nice and quiet and safe I’m sure this will be my hotel every time I come to Queibec city and so it’s close to the highway which is very convenient
For a quiet stay, ask for a room on the highest floor. This hotel also has 2 elevators. The one near the lobby is busy. The other one in a far corner is not. We liked that one better. This hotel is also smarter than other hotels that we stayed during our 10 days vacation. A noise warning in the hotel policy that the guest had to acknowledge by signing is a brilliant move to ensure no loud talks or running in the hallway and no slamming doors that will annoy anybody who plans to relax during their vacation.
We found this hotel to be very clean and comfortable. Perfect for families. Convenient location off Highway 40 and close to the Galleries de Capitale mall, as well as a variety of restaurants. Good value!