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All reviews no elevator feu sacre nouvelle france old quebec valet parking brick wall narrow stairs within walking distance quaint hotel hot tub top floor old building electric fireplace excellent location bed was comfortable full kitchen small room
We tried to book this hotel over Christmas, through the hotel's own website, which did not provide us with confirmation (no email was sent), and when we called to confirm our booking, it was clear that he staff did not fully understand that I was...More
Front office clerk was nice. That’s about the only nice thing about this hotel.
This is no more than a 2 star hotel with the price of a 4-star.
We can hear people talking next door and above us.
The room is extremely small
Date of stay: December 2018
Response from Geneviève M, Guest Relations Manager at Hotel AcadiaResponded 2 weeks ago
Hello, Thank you for taking the time to send us your comments regarding your experience with us. We are sincerely sorry to learn that your stay was not up to your expectations. When you are not satisfied with an aspect of your room, our staff...More
In late July, 2018, my wife and I had booked several nights to stay at the Hotel Acadia in the old city of Quebec. On the morning when we were to travel there - we were at Moosehead Lake and preparing to drive to Quebec...More
Date of stay: August 2018
Thank Robert S
Response from Geneviève M, Guest Relations Manager at Hotel AcadiaResponded 3 weeks ago
Hello, Thank you very much for taking the time to send us your comments regarding your experience with us. We are extremely concerned regarding the issues encountered and we sincerely apologize for the way the situation was handled. We also assure you that the issues...More
Location is very convenient; close to most attractions, restaurants, and shops. It looked more modern in pictures, though. I didn’t realize how dated it is until I got there. It has narrow stairs with laundry bags and cleaning supplies in hallways. Bathroom didn’t have good...More
Date of stay: November 2018
Response from Geneviève M, Guest Relations Manager at Hotel AcadiaResponded 12 December 2018
Hello, First of all, thank you for taking the time to review us on TripAdvisor. We are sorry to see that you are dissatisfied with our facilities and that your stay was not a success. When you are not satisfied with an aspect of your...More
We stayed a couple of days in this hotel to visit Quebec. We booked there because we thought Acadia/Duisbourg was a boutique hotel...
This hotel has at least 2 separate buldings, 300-400 meters away from each other in 2 different streets, e.g. Acadia with a...More
Date of stay: October 2018
Response from Geneviève M, Guest Relations Manager at Hotel AcadiaResponded 6 November 2018
Hello, First of all, thank you for taking the time to leave us an opinion on your experience in our hotel. We are truly sorry to learn that your stay did not meet your expectations! We sincerely apologize for the customer service at the reception...More
We stayed in that building. We were fine. We had a regular bathroom (nothing fancy) and a view of tthe street. It was on the second floor. I liked the location better than the other, though they are only 1 block apart.