Booked as a group for the ground floor balcony, rooms given away. Moved to "discounted rate" room $25 more than online. Had to argue to get the online rate. 1 family given keys to an occupied room. Staff unhelpful, rooms water stained and moldy. Overall pretty terrible and would not recommend. I am likely checking out in am from 3 night stay to move to another hotel. If we are not with our group, I should stay at a decent hotel.
The hotel is located north of Québec City, but you can go downtown in 10 minutes with the highway right in front of the hotel. The rooms are clean and quiet. There is a nice restaurant in the hotel. If you want to take advantage of the hotel facilities, ask for a room with a balcony with a view in the atrium. The only negative point, the wifi is not powerful enough, many clients complained, including us, that the signal was too weak, we could not connect or lost the signal; the owner should install a more powerful network.
Whatever the ratings say about cleanliness - IT IS TRUE. The hotel lacks basic cleanliness. The washroom stank of pee. The sheets were worn out. They didn’t look clean at all. The beds had dust and hair on them. Wish I could move out and book something else but thanksgiving weekend got every place fully booked :(
Very poor customer service. 45 mn line up to register. No shower curtain in the bathroom . Person in charge at the customer service asked me to take one and install it myself !!! This hotel didn’t care client satisfaction. Another client was complaining because the room was smelling cigarette smoke. They gave the client a spray to diffuse by himself… Definitively doesn’t worth $145 paid rate.
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