The loft was clean and fully equipt. Kitchen had everything you would need and the bathroom had wonderfully thick towels. I did, however, feel the information provided about the place was missing some pertinent information. Firstly, the "official" address for the building is 185 Rue Saint Paul. When I arrived there, I saw the street number and the logo for Les Lofts St-Paul on the door so I knew I was in the right place. I (repetedly) entered the code I was given but it didn't work. I pressed the help button on the keypad but the person who (finally) answered didn't seem to understand the problem. Now, I'm relatively certain I am not the first person who has contacted them with a code issue, I'm sure they have experienced this before! However, thinking it might be a language barrier (my French is passable, at best), I asked my colleague who was with me and whose first language is French to explain the problem. Again, no understanding and no help. So, I found the document that had my codes on it to recheck everything and saw in small print that my loft was at "139 Rue Saint Paul - the building with the red roof". I had no idea there were lofts in another building. Which was another problem, because I booked my colleague a loft on the 4th floor as well thinking she was going to be down the hall, but she was in another building! Highly inconvenient. Anyway, it's -24 degrees celcius. I'm frozen from standing outside the wrong building trying to enter my code and get help for the past 20 minutes. I pick up my bags and make my way down the road to number 139 - the building with the "red roof" (which incidentally, you cannot see if you are in front of it). It is a small brown door with the numbers 139 on it but no logo or anything that identifies it as being part of Les Lofts St-Paul. Strange. But I tried my code and voilà, I was in. Dragged my luggage up the stairs to the fourth floor (there are no elevators) and entered my code to the apartment, and it didn't work. Well, I knew what to do! I hit the help button on the keypad and someone answered, but, again, didn't know how to help me. She said she had to call someone. Every few minutes she came back and said "are you in yet?" No. The code isn't working. I cannot get in. Not now, not in 2 minutes, not in 4 minutes. Twenty minutes later, she was able to buzz me in. In the apartment now, and it was quite nice. But I was afraid to go out as I didn't trust the code would get me back in. I looked at the back door to see if there was any way I could get in up the fire excape steps if I were to get locked out. Yes, there was! And I wouldn't even need a code, or a key! There were two doors at the back entrance, one in front of the other. The outside one had no lock at all, and the inside one only had a little slide lock installed on the inside, the kind you screw the plate with the sliding bar into the door and the plate it slides into on the door frame (see attached pic). A small hip check could get anyone inside. The front door was more like bedroom type door that is intended for use inside a home, not as an entrance door, and the handle very loose and wobbly. The back doors were both entrance doors vs bedroom type doors, but the locks had been removed from both (as you can see in the picture), so they were no longer secure. Unlikely that anyone would have broken in, but shouldn't a place like this have a decent level of security? So Lofts Saint-Paul people, clearly better communication, more transparency, decent help and increased security are in need. Nice looking loft, but unfortunately not so nice an experience. I won't be booking here again.…