At close to three million residents, Toronto rightfully claims its place as Canada’s largest city. It’s arguably its most cosmopolitan (I know, I know, I’ve been to Vancouver and Montreal). It’s also very livable, with a host of trendy neighborhoods, art galleries, upscale shops, and first-class restaurants and taverns. If you want to explore this lakefront mecca, you’ll need a hotel in the center of things with its own brand of luxury, blending hospitality and all the practical help you’ll need. In other words, you need to book a room at the Four Seasons. The basics are revealing: something like 260 rooms and suites at the intersection of Yorkville Avenue and Bay Street. There’s a significant private residence component to the property, but I found nothing intrusive in the coexistence. The hotel is ten years old, dressed almost exclusively in mauve and gray tones. (Toronto is one of those cities where you need black slacks and sport jacket to fit in.) The Four Seasons company started its life in this city 60 years ago, so I suspect upper management has a vested interest in showing its best side here. There’s a spacious spa and pool, weight room and gym equipment, all on two floors nearly ten stories above street level, so there’s no parading your gym wear or bathing suit through the lobby. Rooms are spacious, but not over-large where square footage comes at a premium. Still, a room at the W will fit into this FS master bath (the room, not the tub, but with W, you’re never sure). There are two dining options on site, Daniel Boulud’s restaurant (Café Boulud) and his lobby level cocktail redoubt (d I bar). His menu is ambitious and well-executed, and you can order take out when the room service menu isn’t offering enough variety. I confess I can’t recall the last time I had a discussion with a bartender on take out options and was offered the lobster thermidor (they won’t allow raw oysters to run off premises.) Now why would one need to know all this when visiting a thriving metropolis on Thanksgiving weekend from the United States with our dog in tow, owing to the absence of boarding options at home? If I didn’t make it clear, turns out FS Toronto is dog-friendly. The city itself is awash in dogs, but in late November, shortly after a six-foot snow dump along the US/Canadian border, with warming temperatures, walking your dog presents a challenge. There are many parks a few blocks’ walk from the property, but you’ll have to stroll your canine across muddy trails, puddled streets, and damp sidewalks. You pay a one-time cleaning fee for having your dog on site (provided he or she is under 30 pounds), but still, figure at least one bath per day to get the mud off his paws so he doesn’t turn your indoor bedroom into something akin to a camping trip. Add to that challenge, have your 14-year-old come down with the flu 24 hours after arrival. Suddenly, parenting on the road takes on new meaning. You don’t know where the nearest pharmacy is, you probably don’t need a doctor, but you do need to keep the lad hydrated and resting, camped in front of a tv and a ready supply of Tik Tok vids to keep his mind off his fever. It’s not the sort of thing you advertise. This is where Four Seasons distinguishes itself from any other hotelier in the world. The situation evolved fairly quickly, and we had to improvise. Turns out, improvisation meant nothing more than picking up the in-room iPad to respond to a steady staff of well wishers. We booked a suite. We are not boulevardiers, but it’s sensible to keep your family in a single apartment. The Yorkville Suite overlooks the western side of the city, with a master bath and a powder room complete with shower. There’s a dining room table and room for extra beverages in the fridge. We arrived too late for a decent dinner, but there were cookies and champagne compliments of the magnificent GM, Maxime Regad. (Honestly, I don’t know where FS finds these executives, but once again, we were blessed with the steady hand of someone who knew what he was doing, while bringing no pretension or condescension to the role.) Our dog Barley received a more regal reception, including a lined doggy bed, food and water bowls, and a bag of assorted dog treats. He was instantly charmed. When things began to deteriorate, we activated "do not disturb." A young lady from housekeeping knocked to offer bottled water in lieu of turn-down. When I explained why we were keeping housekeeping at bay, she must have ratted me out to Food and Beverage. I wish I had caught her name. She came back with both green and orange Gatorade bottles (my son’s go-to flavors). She came back again with fresh towels. An hour later a knock on the door announced chamomile tea with honey from the Director of Food and Beverage, Kristi Grotsch, along with a personal note wishing our son a speedy recovery. You get the picture. The point is this: anyone can build a fine hotel, but staffing it with people who understand the concept of hospitality presents the challenge of our age. (I’m old enough to remember when men flew in business suits.). From the young man who brought up our bags and later drove us to Scotiabank Arena, to the bellman who packed our car for the trip home, there was not a single weak point in our interactions with management and staff. Five-star reviews shouldn’t be awarded like participation trophies. These are highly skilled professionals who earned every star, and made my family feel like part of their family, no easy task in today’s environment. We plan to return in warmer weather. Barley insists. …
Had a fantastic stay as usual. I had stayed there for my 50th birthday with two friends in December and had a great time in spite of the fact that the city was in lockdown mode. Fast forward to July where I could finally have a party downtown and celebrate with friends and family. It was fitting that I spend the weekend at one of my favourite places on Toronto aside from my condo. I missed seeing Francis at the porte cochere, he always gives me a warm welcome. I did get to see him when I was back three weeks later, thank you Francis! Front desk wished me a happy belated birthday which was a nice touch. My Deluxe one bedroom suite was amazing of course, spacious and super comfortable. I would recommend it for families as there are two bathrooms and a sofa bed and did I say lots of space? Well I was traveling alone and had the whole thing to myself ha! I was unable to get a spa treatment as they were fully booked. A word of advice to book the spa early to avoid disappointment as they are EXTREMELY popular! I did go and enjoy the pool and had drink while I was at it. Brunch at Cafe Boulud was absolutely in order. Lizelle who is always lovely gave me a warm welcome and got me seated and Kulpreet who was new took really good care of me. I only knew he was new because I had never seen him before, his service and knowledge was impeccable, nicely done! Had a great time at Dbar as well lunch at DAzur, always great food, no complaints whatsoever. I went to visit Sonia in the gift shop who is always lovely. They were out of the bath scent I like and only had the smaller packets. She didn’t give up and called up to the spa to check if they had the larger size and they did, so I took my usual bubble bath with a book and a nice glass of red. Thank you again Four Seasons for a fantastic two days, as always I was in good hands and well taken care of!…
The location of the hotel is ideal. What sets this hotel apart from others is their service. Special thanks to Harry and the concierge staff. Their assistance and knowledge helped make our stay even better. Spa and pool are also lovely. Please make sure you order whatever croissant the pastry chef makes - we loved the passion fruit mango one and even brought some home so our family could enjoy them.
This property is fantastic! The location is central in Yorkville, close to dining and shopping. The service was excellent from the valet to the front desk and the rooms were spacious. The beds are super comfortable and everything was spotless. I will definitely be coming back to check out the spa!
Amazing weekend getaway! We did an overnight stay for my husband’s 65th Birthday and the Four Seasons team helped me organize all the bells and whistles to make our celebration extra special, including an upgrade to a gorgeous suite!Our favourite place to stay for a weekend celebration. White glove service with a smile always.
Rooms are always cleaned , world class , first class service . I stayed in Four Seasons for Canada Thanksgiving , Oct 10 , the rooms are always refreshed , every one always greets you with a smile . Their concierge Harry made it possible for me to throw a surprise for my friend who stayed in Four Seasons the week after . Gary ensured all the amenities are placed in the room for the surprise . I will always stay in Four seasons no matter which region or location! Highly recommended !
Excellent. Beautiful hotel with comfortable, spotless rooms. Staff was helpful and friendly. Our initial flight was canceled and the hotel was very accommodating if our trip were to be canceled. Fortunately it wasn't and it was a great time.
The main reason I am taking a star off is because when I first arrived to the hotel I had an issue with the valet. I wanted to tip the valet and person brining in our luggage. I asked the valet desk if they do currency exchange so I can tip. I had just arrived so only had US 100. He proceeded to give me 60 CAD and 40 US. He said 100 and nodded at me. Ummm that’s not how currency exchanges work. 1 usd was worth around 1.25 CAD. I went to the front desk and they properly exchanged my currency. What a great way to start my stay getting ripped off by the valet! Make sure you get currency exchanged by the front desk or bank or even atm. Other than that we had a great stay and everyone from front desk to housekeeping were fantastic and so friendly. Great hotel besides valet.
Forget about luxury. It was not even a standard 5-star hotel. I felt like I had just booked a room at a 3-star hotel. *It was a last-minute booking. I arrived at 4:30, and the room was not ready till 6 o’clock!!!!!! I paid more than $900 for a night, but… *Bad smell in the room. *Hair drier without any nozzle attachment. *Ac could be set to max 24, not more. *No view from my room. *Hair on the bed and floor. *iPad in the room didn’t work.
For a hotel of this stature we were very disappointed overall. There was a mix up at the front desk right off the bat when checking in where they got us mixed up with another couple. Gave us the wrong room, told us where the wrong wedding was and then sent out bags to another room. We had to wait almost two hours for our luggage that we could have just brought up ourselves... Then they charged us the wrong amount, rescinded it, called to ask for credit card details again so we could pay for our less than ideal experience and rub it in a little more. Then they send an email which they used the word 'refund' in however, when I asked they ignored it and said they had to charge me. Our room was just shy of $800 total which was HALF PRICE because of the wedding we attended. We 100% will not be coming back, very heartless staff who not only wouldn't offer a refund but not even a credit or anything of any nature but an emailed apology. I will say Stephanie at the front desk was very delightful and friendly.…