Best Western St Catharines Hotel & Conference Centre

Best Western St Catharines Hotel & Conference Centre

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Room & Suite (22)
Dining (10)

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About

4.0
#3 of 6 hotels in St. Catharines
4.3 of 5 bubbles
Location
4.1 of 5 bubbles
Cleanliness
4.1 of 5 bubbles
Service
3.8 of 5 bubbles
Value
Located in St. Catharines,ON, the Best Western St Catharines Hotel & Conference Centre is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Car hire
Electric vehicle charging station
Parking
Wifi
Hot bath
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Shallow end in pool
Fence around pool
Breakfast buffet
Vending machine
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Currency exchange
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Microwave
Flatscreen TV
Bath / shower
Private balcony
Iron
Refrigerator
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Classic
Family
Languages Spoken
English
Hotel links
Special Offer:Book Now! Stay 3 Nights Get 10,000 Bonus Points!

Location

2 North Service Rd, St. Catharines, Ontario L2N 4G9 Canada
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 53 out of 100
53
Buffalo Niagara Intl Airport
49.7 km
See all flights
Niagara Falls Intl Airport
25.8 km
See all flights
821Reviews12Q+A98Room tips
Traveller rating
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Detailed Reviews
Salhu wrote a review Jan 2023
Toronto, Canada21 contributions4 helpful votes
Hotel's Favourite
5.0 of 5 bubbles
Great location, free parking, free breakfst, annexd with Costco and other stores. Just a few minutes from Niagara Falls Premium Outlets and 15 minutes from The Falls. A great experince overall. Ask for vegetarian breakfast if meat products are served. Highly recommended.
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Review collected in partnership with Best Western
Date of stay: January 2023
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stelly Nitsopoulos, General Manager at Best Western St Catharines Hotel & Conference Centre
Responded 12 Mar 2023
Thank you for staying with us. We hope you will return in the near future.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
slneilryan wrote a review Jan 2020
Ontario3 contributions
5.0 of 5 bubbles
I stayed for one night. I was impressed and would stay here again.
The hotel is undergoing renovations so when I entered the main lobby it was very noisy. I thought uh oh. However, there was no issues and I did not hear any noise in my room. The renovations will make the lobby much more attractive and modern.
Checkin was very quick and the girl was very helpful. She gave her name at the end of check-in and said to call her if she could help in any way. Nice.
Location: perfect for me. I had an afternoon free and was able to walk across the street into Costco and Fairview Mall. Very handy.
Breakfast was a full breakfast and was very well done. They had fresh fruit, hot oatmeal, meusli, cold cereal, coffee tea, muffins, eggs, pancakes, ham, sausage, beans, home fries. Really something for everyone. The hostess was very friendly and constantly topping up the breakfast items, keeping it all hot and tidying up. Very well done.
They have quite a large gym for a hotel. I used the treadmill and it worked great.
Internet was good.
I would stay here again and would recommend
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Review collected in partnership with Best Western
Date of stay: January 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TiaWoodstock wrote a review Oct 2020
Toronto, Canada20 contributions7 helpful votes
5.0 of 5 bubbles
I cannot speak highly enough about Richard on the front desk. I had been looking for a hotel for a few days calling round numerous hotels because I was bringing a dog. Richard was so helpful and didn’t make me feel like a leper for bringing my dog. He explained the fees in detail, told me how much the dog was and the total including taxes. He told me about the special offer of buy one night and get one free and instead of just booking the one night we stayed the two nights something we had not planned to do. The room was clean and very comfortable, it was great that it had patio doors that led out onto a grass area which was perfect for the dog. The restaurant was closed for renovations but we still had a nice breakfast yogurt, breakfast sandwich, apple, coffee & juices which we collected from the front desk again from Richard who enquired after my dog. Richard is a dying breed he was so helpful and friendly. Big thank you! We will be back
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Date of stay: September 2020
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stelly Nitsopoulos, General Manager at Best Western St Catharines Hotel & Conference Centre
Responded 6 Oct 2020
Thank you very much for your kind words, we will definitely pass this on to our front desk manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Maurice G wrote a review Jun 2021
Ottawa, Canada19 contributions9 helpful votes
3.0 of 5 bubbles
We were disappointed that upon check in, we were not informed of your new policy concerning room service which states that one has to request room service if the stay is for multiple nights. Also, we feel that the $ 30.00 pet fee per night is excessive, especially as there was no room service during our stay. On the positive side, upon arrival the room was clean as were the common areas of the hotel, the beds were comfortable and the breakfasts were adequate.

We trust that you will address these issues before our next visit.
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Review collected in partnership with Best Western
Date of stay: June 2021
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stelly Nitsopoulos, General Manager at Best Western St Catharines Hotel & Conference Centre
Responded 8 Jul 2021
Thank you for all your feedback we do appreciate that you took the time. We will talk to staff on going over our new restriction's due to Covid. We apologize that they did not relay this to you. We hope you do return soon and see the changes we have made.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tourist50-11 wrote a review Aug 2020
Niagara Falls, Canada25 contributions32 helpful votes
5.0 of 5 bubbles
All rooms have outdoor entrance balcony or patio, with chairs and table.Great box breakfast to be enjoyed in our room, nice indoor pool, reassuring/safe/well maintained sanitary measures in place during this time of Covid 19 Virus.
Very reasonably, well priced on site restaurant offering a nice variety of delicious food both in restaurant or take out for the enjoyment in your room.
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Date of stay: August 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
Room Tip: Pet friendly rooms
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stelly Nitsopoulos, General Manager at Best Western St Catharines Hotel & Conference Centre
Responded 21 Sept 2020
Thank you for staying with us, we can't wait for your return!
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mark R wrote a review Sept 2021
Chilliwack, Canada3 contributions4 helpful votes
1.0 of 5 bubbles
My wife wrote the last review, I thought I would add this, yes there are four rooms in the hotel that are above the pool and hot tub which are indoor so you’re getting the air straight from the pool and hot tub room for your air-conditioning whether the air-conditioning is running or it is just venting air. The humidity was probably 100%. Plus the air conditioner would not go any cooler and 68°, our second room went to 60°. I do realize in this time of Covid having a full allotment of employees is almost impossible. So I won’t complain about some of the other things. We are not complainers and usually can deal with things many others experience in hotels like bringing here plugs etc. If you don’t believe me about the humidity just ask the girls that clean the rooms, they were very good at giving us extra towels when I was talking to them in the hallway and I did mention the humidity in the room they agreed. Also I’ve never seen a hotel with a joining rooms that you could look under the door. I did notice someone else in the reviews comment on this also. Should be changed.
I have included the pictures of the air-conditioning vents after I cleaned them and before.
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Date of stay: September 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stelly Nitsopoulos, General Manager at Best Western St Catharines Hotel & Conference Centre
Responded 14 Sept 2021
Thank you for your feedback. We are in the process of assessing these rooms and making proper changes so guests can have a fantastic experience. We appreciate the time you took for this review and hope you will return to see the changes we have made.
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mdomm wrote a review Aug 2020
1 contribution
5.0 of 5 bubbles
We stayed for two nights. The staff was amazing. Incredibly helpful and courteous, they went out of their way to make us feel safe and welcome. We had a small issue with one of our taps in the bathroom and the maintenance person was there within minutes to fix it quickly and efficiently. The hotel was unable to serve their traditional breakfast buffet because of Covid but they provided an excellent packed breakfast each morning instead. The rooms were clean and comfortable. It was a great stay!
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Date of stay: August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stelly Nitsopoulos, General Manager at Best Western St Catharines Hotel & Conference Centre
Responded 21 Sept 2020
Thank you for all your feedback, we will pass this on to our staff. We hope you will visit us again in the near future.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
CyclingStayCation wrote a review Aug 2021
1 contribution1 helpful vote
4.0 of 5 bubbles
Hotel was great, allowed bikes in the room. Despite location on map was conveniently located to cycling routes around Niagara, especially Welland Canal Parkway. Highly recommended if you're looking for a bike friendly hotel.
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Review collected in partnership with Best Western
Date of stay: August 2021
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stelly Nitsopoulos, General Manager at Best Western St Catharines Hotel & Conference Centre
Responded 30 Aug 2021
Thank you for your kind words! Niagara does have some amazing cycling routes. So happy you got to enjoy them.
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echoesthebear wrote a review Feb 2020
1 contribution
5.0 of 5 bubbles
Excellent service & facility! Stayed 3 nights for a weekend hockey tournament, and although it was noisy at times (lots of kids around), the stay was wonderful. Pool facilities were clean and well attended. In house restaurant (Wrigley's) wait staff was extremely accommodating and helpful (as we had dietary needs for Celiac). Team dinner was also tended to with excellence!! Would highly recommend this place to anybody!
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Review collected in partnership with Best Western
Date of stay: February 2020
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stelly Nitsopoulos, General Manager at Best Western St Catharines Hotel & Conference Centre
Responded 21 Sept 2020
Thank you for all the kind words, we will pass this on to our staff.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kaitlyn B wrote a review Aug 2022
Tecumseh, Canada20 contributions18 helpful votes
5.0 of 5 bubbles
Pleasantly surprised!
We took a risk by using Priceline and it said we would get one of 3 hotels for a certain deal. This was the one they selected for us and we seen mixed reviews so we were a little nervous.
To my surprise, the hotel was very clean, accommodating and a great deal!
Although the prices are pretty high right now (I’m guessing due to things finally being back open) this was one of the cheapest hotels near Niagara) There are 2 pools (1 inside, 1 outside, a sauna, hottub and a gym that has a pelaton bike!! They also have mini putt!
Our room was very clean, had a patio, only thing was the bathroom was very small! (Enough room to walk in then squeeze the door shut behind you.
The front counter was really nice and accommodating.
Parking is free unlike Niagara Falls
And there is no tourism tax!
A bonus 😁
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stelly Nitsopoulos, General Manager at Best Western St Catharines Hotel & Conference Centre
Responded 18 Aug 2022
Thank you for all your kind words! We are happy to hear you enjoyed your stay with us and hope you return in the near future.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Answer from Julie M
Yes, they are Pet Friendly
beechwalker asked a question Aug 2021
Sudbury, Canada12 contributions2 helpful votes
Hi r pools open 08/16/21
jayjay19 asked a question Aug 2019
Cupar, United Kingdom351 contributions16 helpful votes
Is the outdoor pool open now thanks
Answer from J6672ENmargaretc
Lindsay, Canada13 contributions
yes it is open now
Natalie J asked a question May 2019
Ferndown, United Kingdom20 contributions9 helpful votes
This there a fridge in the room pls
Answer from stelly N
Yes. Ever room has a fridge and microwave.
Andre C wrote a tip Feb 2024
4 contributions
4.0 of 5 bubbles
"The pool gets really busy during the day. Cozy place."
Read full review
Diana wrote a tip Oct 2023
2 contributions
1.0 of 5 bubbles
"stay away from this hotel they dont take responsibility for any inconveniece caused by them during your stay!"
Read full review
Kathzy wrote a tip Aug 2023
Toronto, Canada52 contributions13 helpful votes
1.0 of 5 bubbles
"This Hotel is Currently under Renovation"
Read full review
Sue Albany wrote a tip Jun 2023
Albany, New York114 contributions25 helpful votes
1.0 of 5 bubbles
"Don't eat here or schedule an event."
Read full review
lildrling wrote a tip Sept 2021
Toronto, Canada120 contributions66 helpful votes
4.0 of 5 bubbles
"Elevator was a small and a bit scary - if you can manage the stairs, go for the second floor."
Read full review
Not the right property for you?
There are more places to choose from in the St. Catharines area.
PRICE RANGE
HK$991 - HK$1,716 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western st. catharines hotel st. catharines, holiday inn st catharines, st. catharines holiday inn
FORMERLY KNOWN AS
BEST WESTERN St Catharines Hotel & Conference Centre
LOCATION
CanadaOntarioSt. CatharinesFairview - Facer
NUMBER OF ROOMS
144
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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BEST WESTERN ST CATHARINES HOTEL & CONFERENCE CENTRE - Updated 2024

Frequently Asked Questions about Best Western St Catharines Hotel & Conference Centre
Which popular attractions are close to Best Western St Catharines Hotel & Conference Centre?
Nearby attractions include Fairview Mall (0.4 km), Playtopia St. Catharines (0.7 km), and Lancaster Park (0.9 km).
What are some of the property amenities at Best Western St Catharines Hotel & Conference Centre?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Best Western St Catharines Hotel & Conference Centre?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western St Catharines Hotel & Conference Centre?
Guests can enjoy an on-site restaurant during their stay.
Is parking available at Best Western St Catharines Hotel & Conference Centre?
Yes, free parking is available to guests.
What are some restaurants close to Best Western St Catharines Hotel & Conference Centre?
Conveniently located restaurants include Coppola's Ristorante, Joe Feta's Greek Village, and Montana's.
Are there opportunities to exercise at Best Western St Catharines Hotel & Conference Centre?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Best Western St Catharines Hotel & Conference Centre?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Best Western St Catharines Hotel & Conference Centre?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Best Western St Catharines Hotel & Conference Centre offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Best Western St Catharines Hotel & Conference Centre?
Many travellers enjoy visiting British Methodist Episcopal Church (1.6 km), DeCou House (6.9 km), and Homer Lift Bridge / Welland Canal Bridge #4 / Queenston Street Bridge (3.6 km).
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