We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Traveller (174)
360
Panoramas (5)
Dining (45)
Certificate of Excellence
Overview
AMENITIES
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4 Star accommodation
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (449)
Filter reviews
444 results
Traveller rating
290
77
40
19
18
Traveller type
Time of year
LanguageEnglish
More languages
290
77
40
19
18
Show reviews that mention
All reviews hob nob safari room library room daisy room sunflower room private veranda my husband and i fresh coat of paint charming hotel main floor queen street golf club dining experience glass of wine large bathroom following morning wonderful weekend
FilterEnglish
Updating list...
1 - 5 of 444 reviews
Reviewed 2 weeks ago via mobile

I wish I could give a review in the negative, like -10!! My boyfriend and I decided to stay in the verandah room, not knowing that this hotel caters to a much much older crowd. We’re both 30 so we aren’t in a crazy 19...More

Date of stay: January 2019
Thank jessicanIcole21
Reviewed 15 November 2018

We booked a Harvest package in November which included breakfast the following morning plus coupons to tastings at two wineries. This was an excellent off-season value, especially considering that it included a marvelous breakfast. The breakfast menu offered about 6-8 choices ($14-$16) including eggs, omelet,...More

Date of stay: November 2018
Thank Karen L
Reviewed 7 November 2018 via mobile

From the moment we entered until the moment we left the staff were amazing and attentive and just pure friendly. We stayed in the safari room (lots of bad reviews about it). We loved it. Yes there are lots of stairs ( so if you...More

Date of stay: November 2018
Thank sharkkky
Response from Jennifer D, Front Office Manager at The Charles HotelResponded 5 December 2018

Thank you "sharkkky" for the review! I must agree with you, I do love the Safari Loft. It's spacious but cosy and the soaking tub is a wonderful way to end the day. HobNob is a definitely must and especially with our dining promotion, it...More

Reviewed 4 November 2018 via mobile

We are repeat customers at the Charles Inn and the Hob Nob. The service is excellent, the rooms are wonderful, and the food is creative,delicious, beautiful and exceptional. The wine list at the Hob Nob has allowed us to sample the best of the region....More

Date of stay: November 2018
Thank eh123452014
Response from Jennifer D, Front Office Manager at The Charles HotelResponded 5 November 2018

Thank you "eh123452014" for your wonderful review and continued support! We are very proud of our incredibly talented team behind the scenes of HobNob and our wine list creators. I look forward to welcoming you back in the near future. Sincerely, Jennifer Dickson Guest Services...More

Reviewed 27 October 2018

Our son and daughter-in-law chose the Charles Hotel for their wedding reception. The hotel was a beautiful setting for this memorable event. All of the hotel staff gave us outstanding service. We especially want to recognize the assistance of Ashley Baird for making this event...More

Date of stay: August 2018
Thank Guide528393
Response from Jennifer D, Front Office Manager at The Charles HotelResponded 5 November 2018

Congratulations on your son's recent wedding! The Charles is the perfect location for romantic intimate wedding with the beautiful back yard overlooking the golf course and stunning gardens to the amazing restaurant. We wish your son and daughter-in-law a lifetime of happiness and hopefully anniversaries...More

View more reviews
About
Description
From the moment that you walk through the door, you will know that this 1832 Inn is truly a special place. This luxurious Manor House offers 4-diamond accommodation and dining. Many of the rooms have wood More burning or gas fireplaces; glass enclosed rain-head showers or jet-air tubs and private verandahs to enjoy the view of the golf course, main street or Lake Ontario. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Room Service
Bar/Lounge
Air Conditioning
Breakfast Available
Concierge
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Refrigerator in room
Shuttle Bus Service
Pool
Beachfront
Spa
Breakfast included
Fitness Centre with Gym / Workout Room
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Romantic
,
Luxury
Room types
Non-Smoking Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Romantic
,
Luxury
Room types
Non-Smoking Rooms
Number of rooms
12
Price range
US$124 - US$296 (Based on Average Rates for a Standard Room)
Also Known As
The Charles Hotel Niagara-On-The-Lake
Location
Canada > Ontario > Niagara-on-the-Lake
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Romantic
,
Luxury
Room types
Non-Smoking Rooms
Number of rooms
12
Price range
US$124 - US$296 (Based on Average Rates for a Standard Room)
Also Known As
The Charles Hotel Niagara-On-The-Lake
Location
Canada > Ontario > Niagara-on-the-Lake
Photos
Traveller (174)
Room & Suite (166)
Dining (45)
Amenities (7)
Nearby
Nearby HotelsSee all 17 nearby hotels
Hotel Dallavalle
103 reviews
.22 km away
124 on Queen Hotel and Spa
551 reviews
.29 km away
Oban Inn, Spa and Restaurant
681 reviews
.29 km away
Prince of Wales
2,115 reviews
.66 km away
Nearby RestaurantsSee all 123 nearby restaurants
Il Gelato di Carlotta
882 reviews
.46 km away
Nina Gelateria & Pastry Shop
548 reviews
.52 km away
Treadwell
1,842 reviews
.30 km away
Cows Niagara On The Lake
573 reviews
.50 km away
Nearby AttractionsSee all 201 nearby attractions
Royal George Theatre
118 reviews
.40 km away
Edward Spera Art Gallery
62 reviews
.24 km away
Statue of George Bernard Shaw
19 reviews
.37 km away
Fort Mississauga
64 reviews
.38 km away
Questions & Answers
Ask a question
jbbjw_11
15 November 2018|
Answer
Response from VancouverElizabeth | Reviewed this property |
I don’t think this property is dog friendly. I have never seen it advertised and after many stays there I have not seen guests with dogs. But, not 100% sure. I would email the property and ask. It’s a fantastic property... More
0
Votes
Darlene S
30 May 2017|
AnswerShow all 4 answers
Response from Jennifer D | Property representative |
Hi "Darlene S". Yes, I am pleased to say that all of our guest rooms are air conditioned.
0
Votes
j_daise
23 November 2016|
AnswerShow all 5 answers
Response from VancouverElizabeth | Reviewed this property |
Probably not. With a young infant I would look at a Hotel in the area. The Charles is an Inn. Excellent property but likely awkward for young children to stay in.
1
Vote
Room Tips
"We used to like Room 1 - not sure now. Do not book room 7 - the Safari Room - especially if you are tall or..."
469KellyM
1 Oct 2018
Read review
"Do not stay in Room #10. Very tired. Not worth the money."
CatherineS768
2 Sep 2018
Read review
"Bed size and stairs! be sure you can climb"
dianeo139
5 Aug 2018
Read review
"1Know where your room will be when you book. Book at another place. There are many better accommodations."
133jamier
4 Jun 2018
Read review
Show More 
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing