Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel

Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel

Traveller (61)
Keurig/coffee machine is available in every guest room.
Room & Suite (12)
Holiday Inn Express & Suites - Niagara-On-The-Lake
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About

4.5
#12 of 16 hotels in Niagara-on-the-Lake
4.3 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.6 of 5 bubbles
Service
4.4 of 5 bubbles
Value
Welcome to the Holiday Inn Express Niagara-on-the-Lake, conveniently located off Queen Elizabeth Way highway, and a short drive from Hamilton, Toronto & Buffalo with free on-site parking including an electric vehicle charging station for all registered guests. Start your day off right with our complimentary Express Start® hot breakfast bar and a wide selection of popular items. Unwind and refresh in our indoor swimming pool or burn off those extra calories in the state-of-the-art Fitness Centre. We are pet friendly. The 24-hour Business Centre and free Wi-Fi will keep you connected to friends, family, and the office, while our on-site guest laundry facility will prove to be a welcomed feature for those who prefer to pack lightly. Flexible onsite meeting and event spaces are available for groups of up to 100 people. Guests enjoy this Niagara-on-the-Lake hotel while they explore beautiful Ontario.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Electric vehicle charging station
Parking
Wifi
Indoor pool
Heated pool
Shallow end in pool
Breakfast available
Breakfast buffet
Kid-friendly buffet
Vending machine
Children Activities (Kid / Family Friendly)
Highchairs available
Business Centre with Internet Access
Meeting rooms
Photo copier / fax In business centre
Baggage storage
Convenience store
Currency exchange
Non-smoking hotel
ATM on site
First aid kit
24-hour check-in
24-hour front desk
Clothes dryer
Self-serve laundry
Washing machine
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Telephone
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Mid-range
Trendy
Languages Spoken
English, Spanish
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards

Location

524 York Rd, Niagara-on-the-Lake, Ontario L0S 1J0 Canada
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 46 out of 100
46
Buffalo Niagara Intl Airport
42.7 km
See all flights
Niagara Falls Intl Airport
18.4 km
See all flights
180Reviews2Q+A23Room tips
Traveller rating
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Detailed Reviews
carriesunshine wrote a review Jun 2023
Orillia, Canada513 contributions212 helpful votes
Hotel's Favourite
5.0 of 5 bubbles
We have stayed here a few times and each time have been pleased. Clean, modern facilities. Friendly staff, good breakfast, free parking. Will return on our next visit. Great location as we try to avoid staying right in Niagara Falls, but still close enough if you need to go there!
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Date of stay: May 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from John C, General Manager at Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel
Responded 7 Aug 2023
Thank you for your return visit Carriesunshine, and for taking the time to share this excellent rating and great comments of your experience. We look forward to welcoming you back again soon .
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Jamie H wrote a review Mar 2020
Barrie, Ontario, Canada11 contributions6 helpful votes
5.0 of 5 bubbles
We arrived at the hotel after 11 hours of driving and were ready for a break. We were greeted by Melody at the front desk and she quickly got us a room and what a room it was. The hotel is only 2 years old and the rooms are lovely. Ours was spacious, clean and modern. The bed was very comfortable and we just crashed and watched the large screen television. The bathroom had plenty of room and the walk-in shower was perfect. The next morning we enjoyed the complimentary breakfast. There were so many food choices that you couldn't have tried everything. Maryann who is responsible for the food service area had it very clean with all of the food choices presented in a very appetizing manner. Not only would I stay there again, I'd move in!
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Date of stay: March 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JohnC15390, General Manager at Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel
Responded 3 Apr 2020
Thank you Jamie for your stay, and for taking the time to share your wonderful comments here on TripAdvisor. We are happy to know that you will plan to stay again....or to move in altogether. We can't wait to see you.
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NArizona2015 wrote a review Aug 2020
Toronto, Canada95 contributions26 helpful votes
5.0 of 5 bubbles
We had such at great stay at this property. In a time where cleanliness and sanitary measures are VERY top of mind, they nailed it. All public areas, corridors and guest rooms were all clean and maintained from what looks like a recent renovation or a new property. The breakfast offering was great with their revised to-go offering to ensure safety for everyone. The star of the show was the kind, patient and very hard working woman at the breakfast service. It was clear that she loved her job and was helping her fellow colleague acclimatize to a new working environment. Both of them were lovely to say the least. The location was perfect for the wineries we visited as well as the town where we had an amazing dinner. Overall great day that was worth free.
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Date of stay: August 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from John Crescenzi, General Manager at Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel
Responded 11 Aug 2020
Thank you NArizona2015 for your stay, and for taking the time to share your great comments here on TripAdvisor. We are so happy to know that we took great care of you, especially at time where the COVID pandemic has resulted in the implementation of additional safety measures. We hope to have an opportunity to welcome you back again soon.
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betty l wrote a review Jan 2020
Brampton, Canada10,554 contributions992 helpful votes
3.0 of 5 bubbles
When I was looking for an IHG hotel in Niagara Falls that was still available for points redemption on New Years Eve 2020, I was first considering Holiday Inn Express Niagara on the Lake due to our experience at staying in Holiday Inn Express hotels.

The rooms of Holiday Inn Express are smaller compared to the rooms at Staybridges Suites,

Holiday Inn Express shares a similar entrance and I would suppose employees with Staybridges.

This hotel is very new and breakfast and wifi is free and included in your stay.It is away from the hustle and bustle of Niagara Falls but is convenient if you are visiting the area.
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Date of stay: December 2019
3.0 of 5 bubblesRooms
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JohnC15390, General Manager at Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel
Responded 2 Jan 2020
Thank you for your stay Betty, and for taking the time to share this review here on TripAdvisor. We are happy to know that you were able to book a room, on points redemption, for New Years Eve. Many guests love our location, adjacent to the Outlet Collection at Niagara shopping mall and a short drive from Niagara Falls, the historic area of Niagara-on-the-Lake, and all there is to do in the Niagara region.
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Heather P wrote a review Jul 2021
1 contribution
3.0 of 5 bubbles
Hotel itself not bad, very basic. The problem I had is with the manager. I was told that bringing a dog would be at no additional fee. I had already paid a little under $300 for a basic room. When I got there - having being honest about having the dog in the room - I was moved to a different floor with all the dog visitors. Which was fine. What was not fine was the “customer service” that was delivered by the manager. He was very rude and unreasonable and did not care about my concerns or what I had been told. Really bad start to my hotel check in and NOTL trip. It doesn’t feel good to be brushed off and not heard. Get better management!
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Date of stay: July 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from John Crescenzi, General Manager at Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel
Responded 21 Jul 2021
Thank you for your stay, and constructive comment HeatherpR412ZX. Charging a "pet fee" is a common practice in hotels and we do not know who, at the hotel, would have suggested there would be no cost for this. We have charged this fee consistently since we opened the hotel over 3 years ago. Many guests tell us that they appreciate that our pet fee is $25 for the STAY rather than up to $50 extra per day, as seen in some other hotels, and that our room rates tend to provide excellent value with the addition of a free breakfast, wi/fi and parking. These, too, are services that many other hotels do charge extra for. Finally, we do not charge any of the common taxes/fees that are in place in most other Niagara Region hotels. These can be a combination of Destination Marketing Fees, Resort Fees, Facility Fees, or a Municipal Accommodation Tax. Providing excellent value for our guests is something we will remain focused on, but we will have nominal fees in place where warranted (ie. pet fees). Again, we are sorry for any misinformation you say you received. We would hope to investigate your claim further if you are able to provide additional information about who you spoke to, and when.
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Bre P wrote a review Oct 2020
Orillia, Canada3 contributions1 helpful vote
5.0 of 5 bubbles
We stayed here for a romantic weekend away. We were initially hesitant because the price was so good compared to other hotels in the area but were thrilled!! Hotel is modern, clean, comfortable and has all the amenities. We also had our small dog who’s used to travelling and he was welcomed and made comfortable. I would highly recommend this hotel for anyone looking to visit the area. We’ll stay here again for sure.
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Date of stay: October 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from John Crescenzi, General Manager at Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel
Responded 13 Oct 2020
Thank you for your stay BreP_12 and for taking the time to share your wonderful comments. We want to be seen as a great value option for those visiting the area, while providing the cleanest, safety and most comfortable hotel in the process. We sincerely appreciate the recommendation for fellow travellers and are happy to know that you will plan to visit with us again.
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BruceTravels wrote a review Jul 2022
Westlake, Ohio291 contributions71 helpful votes
5.0 of 5 bubbles
If... you want to explore the entire NOTL area, want to be central to most wineries, want easy access to the QEW, want to be 5 minutes away from probably the largest Outlet Mall in Canada, want a clean hotel with plenty of parking, enjoy a free breakfast better than most, this is the place for you. After staying in the town of NOTL multiple times we wanted to be more central to other wineries, restaurants and attractions in the region. The prices here also also very favorable vs B&B and Hotels in town. There are now over 70 wineries to enjoy in the area and this location puts you in the dead center to enjoy these venues.
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Date of stay: July 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from John Crescenzi, General Manager at Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel
Responded 25 Jul 2022
Thank you BruceTravels for sharing your absolutely wonderful review following your stay. As a seasoned traveller, with so many reviews under your belt, we are thankful for the great comments. Yes, many guests do love our central location...a perfect launching pad to "everything Niagara". We look forward to welcoming you back as your travels bring you back this way.
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Ritah wrote a review Aug 2021
Canada82 contributions19 helpful votes
5.0 of 5 bubbles
Excellent place to stay. Near Niagara Falls, 1o minutes by car, pet friendly, they also gave the dog some treats,the breakfast was good and generous, there’s coffee machine in the room also.

If you’re traveling with your family it’s a perfect place..
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Date of stay: August 2021Trip type: Travelled with family
Room Tip: Pet Friendly and good breakfast
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from John Crescenzi, General Manager at Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel
Responded 26 Aug 2021
Thank you for your stay Ritah0986QE, and for taking the time to share your great comments. Yes, we do have a limited inventory of guestrooms that are assigned as pet friendly and we are thrilled when guests bring their pets along for the trip. We sincerely appreciate your recommendation for fellow travellers and hope we can be of service to you again soon.
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nancy b wrote a review Sept 2023
1 contribution
3.0 of 5 bubbles
We had a charity golf tournament and had over 20 rooms booked. We had issues from the start with them changing rates on our guests and missing rooms from the rate code. They charged us a room charge when an emergency happened and a player couldnt come. After booking so many rooms that’s low!
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Date of stay: August 2023
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: Check rates carefully. Breakfast closes early with limited hours so make sure you get there in...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from John C, General Manager at Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel
Responded 13 Sept 2023
Thank you for your stay Nancy, and for sharing your comments here on Tripadvisor. We would like an opportunity to investigate your issue a bit further. When a group is confirmed, with a group code, the rates are locked in as long as bookings are made within a certain period of time (called the cutoff date). If booking after the agreed, and contracted, cutoff dates, rates could be higher as the new booking would not be made as part of the group. If you are willing to discuss this further, so we can see exactly what occurred with this group, please call the hotel and ask to speak with the General Manager.
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Coondog99 wrote a review Nov 2022
Mooretown, Ontario266 contributions151 helpful votes
5.0 of 5 bubbles
Zero complaints about this facility!

Our hockey team group booked 20 rooms here recently and we were all very pleased with this hotel. Rose was very helpful with the reservation process and check-in was seamless.

The hotel was very clean, quiet, with a good variety of complimentary breakfast options.

Parking was free with lots of spots.

Close to the outlet mall and a few restaurants.

Would certainly stay again,
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Date of stay: November 2022
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from John Crescenzi, General Manager at Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel
Responded 30 Dec 2022
Thank you for your group booking Coondog99, and for taking the time to share these great comments about your experience. We are so happy to know that we took great care of you and that you would plan to visit again.
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luvthesuntraveler asked a question Jul 2023
Minnesota13 contributions8 helpful votes
Is there a shuttle available to get to Niagra Falls from this motel?
Marisa F asked a question May 2018
Mississauga3 contributions6 helpful votes
How close is it to downtown Niagara Falls?
Answer from Ted_Legate
Leduc, Canada13 contributions2 helpful votes
Less than 15 minutes
Geo I wrote a tip Dec 2023
2 contributions
4.0 of 5 bubbles
"This place in new. and rates are very reasonable"
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nancy b wrote a tip Sept 2023
1 contribution
3.0 of 5 bubbles
"Check rates carefully. Breakfast closes early with limited hours so make sure you get there in time. "
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beleafer27 wrote a tip Aug 2022
Ottawa, Canada72 contributions52 helpful votes
3.0 of 5 bubbles
"No pets above the 2nd floor"
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dana r wrote a tip Oct 2021
Belleville, Canada354 contributions145 helpful votes
4.0 of 5 bubbles
"the higher level of floor, the better the view!"
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Jim S wrote a tip Oct 2021
London, Canada4 contributions6 helpful votes
2.0 of 5 bubbles
"If you don't want to be exposed to covid.....stay somewhere else."
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Not the right property for you?
There are more places to choose from in the Niagara-on-the-Lake area.
PRICE RANGE
HK$882 - HK$1,576 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Holiday Inn Express & Suites - Niagara-On-The-Lake
LOCATION
CanadaOntarioNiagara-on-the-Lake
NUMBER OF ROOMS
104
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HOLIDAY INN EXPRESS NIAGARA-ON-THE-LAKE, AN IHG HOTEL HK$1,063 (H̶K̶$̶1̶,̶2̶4̶3̶) - Updated 2024

Frequently Asked Questions about Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel
Which popular attractions are close to Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel?
Nearby attractions include Niagara College Teaching Winery (1.1 km), Outlet Collection at Niagara (1.0 km), and Pepper Palace (1.0 km).
What are some of the property amenities at Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel?
Conveniently located restaurants include LIV Restaurant, Play Bar & Grill, and Aroma Espresso Bar in Outlet Collection at Niagara.
Are there opportunities to exercise at Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel?
Yes, self serve laundry and a clothes dryer are offered to guests.
Are pets allowed at Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel?
The staff speaks multiple languages, including English and Spanish.
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