St-James Gate Boutique Hotel
14 Church St, Moncton, New Brunswick E1C 4Y9 Canada
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US$139
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About
#24 of 31 hotels in Moncton
Location
Cleanliness
Service
Value
Welcome to L'Hotel St. James, Moncton's first and only Boutique Hotel. We are located in the heart of downtown Moncton directly above St. James Gate Restaurant. The hotel offers 9 unique and modern rooms with the choice of queen or king beds. Ideal for those looking for something more than a standard hotel room. The hotel offers a restaurant. A bar/lounge is on site with live music 7 nights of the week where guests can unwind with a drink. Public areas are equipped with complimentary high-speed wired and wireless Internet access. This Boutique hotel also offers complimentary newspapers in the lobby, dry cleaning/laundry services, and room service (during limited hours). A total renovation of this property was completed in May 2016. St. James Gate is a smoke-free property. Elevator to lobby floor. Staff only on premises 7AM-11PM- Bartender for service before 2AM. Emergency Call Number between 2AM-7AM
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Hot bath
Free breakfast
Evening entertainment
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Meeting rooms
Wifi
Bar / lounge
Restaurant
Wine / champagne
Baggage storage
Newspaper
Non-smoking hotel
Shared kitchen
Shared lounge / TV area
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Quaint
Languages Spoken
English, French
Location
91Great for walkers
Grade: 91 out of 100
62Restaurantswithin 0.5 km
19Attractionswithin 0.5 km
Contact
14 Church St, Moncton, New Brunswick E1C 4Y9 Canada
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57Reviews0Q+A19Room tips
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The price was acceptable. We arrived at 3pm, when checking was supposed to start. All doors were locked. We went back at 4pm, and doors still locked. No way to contact anyone associated to the property. Finally got self checked in. Noticed on checkin email, that there was a no noise/party comment. Music from event room was so loud (until 230am) that we had to turn the TV up louder. At around 11pm, a lady was in the hall banging on a door yelling and screaming at the top of her lungs, for at least 40 minutes. Again, no way to contact anyone at the porpperty.
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Date of stay: November 2022Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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**cracks knuckles** I've been eager to write this review since the minute we stepped into the "lobby" of this "hotel." Let's start with the positives. Good location! Easy to find! And the attached restaurant is legitimately good (albeit slow). Now. Everything else. If you read the fine fine print, the listing says that "some" of the rooms "on the upper floors" are accessible only by stairs. But fuss is made that the rooms accommodate wheelchairs. (This post is not about any personal inconvenience to me or my family - we do not use wheelchairs. This post is about deceptive descriptions of the property which will, in fact, impact anyone. But especially anyone with a physical disability.) No where does it say that the lobby itself is accessibly only by stairs. We hauled our bags up to the "lobby" where the "staff" barely deigned to drag herself out from behind the desk when our passcode wouldn't let us in. When we asked where the elevator was, she said there wasn't any and started to walk away. When I asked where the parking was, she said there was "an issue" and there wasn't any and that we should just find some. (Eventually, some fellow guests -- who were also severely disappointed in the property -- shared their solution with us and we found parking. Still waiting on a reply to a Tweet I'd sent to the property asking for help ... and that was about a week ago.) This isn't a "boutique" hotel. This is a chain. With management not available onsite to help trouble shoot. And clearly with staff not empowered to solve problems. The room itself was relatively fine. The restaurant was loud at night. The shower is degrading and sharp pieces of grout literally came out each time we showered -- sharp pieces which we stepped on and tossed out. This reads like a property owned by some investment bros who don't care about hoteling (or guests) and are in it for a quick buck.…
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Date of stay: August 2022
Rooms
Service
Sleep Quality
Room Tip: Don't stay here. That's my tip.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This boutique hotel is well located in downtown Moncton (short walk to tidal bore viewing, e.g.) but the emphasis is on sleek decor more than convenience. You get an email with key codes to check in. The person I spoke at the "virtual help desk" number was useful and accommodating to an early arrival, and the virtual help desk apparently operates out of the hotel lobby, but no staff are on site during the night. No elevators, and the stairs are steep and narrow, but we appreciated being on the third floor nonetheless since it lessened the amount of noise from the live music in the restaurant below the hotel. Bed was comfortable, bathroom was stylish. Our "view" was to a air well but at least that kept things quiet.
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Date of stay: August 2022
Location
Cleanliness
Service
Room Tip: Third floor rooms get less noise from restaurant below.
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This is a fine hotel with very well thought through rooms. Lots of detail to make your stay very nice. Would be full stars but my booking stated 'breakfast included' and there wasn't any... It's a self check in and out so there was nobody to ask either. Sent a couple of messages but no reply - disappointing as otherwise I would have highly recommended this place.
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Date of stay: July 2022Trip type: Travelled as a couple
Room Tip: You need wifi or data to get in, codes for entry are sent at check in time only
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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We have stayed here several times ! This visit was disappointing to say the least Did not get the room we reserved Money was stolen from our room during housekeeping ? And upon arrival to our room ..food was left in the fridge from the previous guests ( during COVID ) ! Very unsettling after spending previous uneventful visits
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Date of stay: February 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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We dont know if covid has played into any of this but for $226 for a one night stay I would expect the basics as advertised like room service. There was no one on the reception desk for hours throughout the evening and into the night and there was no one answering the kitchen phone. We had to walk downstairs to the restaurant and put in an order. There was no hot water!! Lets say there was cold water and less cold water. And in the morning there was no sugar in the “breakfast” area. Apparently no one notified management that they were out of sugar. The electric baseboard was turned off and the heat pump was the only source of and the room was cold and the bathroom was awfully cold with no source of heat. Seems to be WAaayyy over priced for what it is!
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Date of stay: December 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Excellent small hotel - well-appointed, comfortable, clean, stylish rooms. Robes, amenities and ample towels. Bed very comfortable. Staff cheerful, attentive and helpful. Terrific value. Food and service in the restaurant were outstanding.
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Date of stay: September 2021Trip type: Travelled as a couple
Room Tip: Parking garage right across the street, well-lit and safe.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Room was small. No view or natural light. Staff friendly. The water pressure was so low shower did not work and restaurant downstairs took all the hot water. The worst was the continental breakfast. No juice, fruit, only two cellophane wrapped muffins and poor coffee selection. Pathetic! I had higher hopes.
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Date of stay: July 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The facility is very elegant and modern. The staff are very efficient and friendly. I have been to a few events and had my own wedding there and every experience has been above and beyond. The hotel rooms are comfortable and well appointed. The food is delicious and several guests at my wedding said it was the best chicken they ever had! Erika, the event coordinator, is very friendly and professional who paid great attention to detail which made planning our wedding easy and fun. The only con is the top floor of hotel is only accessible by stairs limiting anyone with difficulty with mobility. The main floor rooms do have elevator access however. Over all my lasting impression is a great space to host an event and very comfortable rooms with unforgettable food!
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Date of stay: February 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We booked a Junior Suite with a King Bed and we were given a regular room with a queen bed. When I asked for a price adjustment the next day, I was given one but they certainly should have informed me when I checked in -- which they did not. In addition, the room had no outside-facing window. The only window faced into the building. Seriously claustrophobic. Also, as others have noted, the band played in the bar until 1 AM and the bass pounded our room even though it was on the 3rd floor and I was assured that we wouldn't hear it. Moncton didn't have much to recommend it and this place didn't help matters.
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Date of stay: July 2019Trip type: Travelled as a couple
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
US$95 - US$198 (Based on Average Rates for a Standard Room)
LOCATION
CanadaNew BrunswickMoncton
NUMBER OF ROOMS
9
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Frequently Asked Questions about St-James Gate Boutique Hotel
Which popular attractions are close to St-James Gate Boutique Hotel?
Nearby attractions include Capitol Theatre (0.10 km), Riverfront Park (0.4 km), and Marche Moncton Market (0.4 km).
What are some of the property amenities at St-James Gate Boutique Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at St-James Gate Boutique Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at St-James Gate Boutique Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at St-James Gate Boutique Hotel?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to St-James Gate Boutique Hotel?
Conveniently located restaurants include Cinta Ria Malaysian Restaurant, Calactus Restaurant, and Red Satay Grille Rouge.
Is St-James Gate Boutique Hotel located near the city centre?
Yes, it is 0.06 km away from the centre of Moncton.
Are any cleaning services offered at St-James Gate Boutique Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at St-James Gate Boutique Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at St-James Gate Boutique Hotel?
The staff speaks multiple languages, including English and French.
Are there any historical sites close to St-James Gate Boutique Hotel?
Many travellers enjoy visiting Thomas Williams House (0.7 km) and Free Meeting House (0.6 km).