When traveling Best Western is always my first choice. I have a policy that if there is a Best Western available within 100 km that's where I will stay. The reason is that I can depend on a consistently clean room with great service and friendly staff. No matter where I have traveled in North America I have never found a bad Best Western.
The hotel was booked last minute, and we had a beautiful room. The bathroom was spacious and clean, loves the citrus products, bed was comfortable, room was clean, has a safe and fridge. We will be back.
Shower did not drain properly, bathroom sink would back up. A major booking (three hockey teams at least) only allowed for $4.00 off per room a night. Which was in exchange for not cleaning rooms/providing towels or daily room servicing in general. Breakfast was basic but good. Beds were nice and clean.
The lady at the front desk was super friendly. I'm a diamond customer and she upgraded our room without having to ask. We asked for 2 wine glasses and she offered to bring them up to us and she did with a smile. The suite was very clean and comfortable. Looking forward to our next stay.
The Best Western beds were so comfy and they must have gotten new bedding because it was also really great. We had a very comfy stay. I would recommend this for people staying in the area. The price was a bit high but all hotels seemed to have taken a price hike since Covid.
We had a great stay at the Best Western. Check in was quick and easy and the staff was very friendly. We were greeted with a smile each time we came in. The hot breakfast had a great variety and there was plenty for everyone. I definitely recommend this hotel.
After checking into our room my daughter in-law noticed a large shard of glass in entrance way. After looking around we noticed it was from the cover of the fire escape plan on back of door. My sons room across the hall was the same. Glass covering the sign was completely shattered. My husband is diabetic and to think he could have sliced his foot on the large piece was quite upsetting. After follow up with hotel manager and filing a formal complaint I was very disappointed in their response. Customer safety I believe ranks awfully low with this company. Because of this we certainly will never be booking another stay in any of their hotels.
Checked into our room , was getting comfortable when my wife let out a scream and jumped on the bed. Only to find two mice running around the room crapping every where. Brought this to the front desk o my to be told that’s weird they don’t generally get to the 2nd floor. In what world is this something a staff member of a hotel chain as big as best western should say to a customer. Horrible stay don’t recommend to anyone. I stay at a lot of best westerns and this is by far the worse stay I’ve ever had.
The room was clean and spacious and I sunk into the pillows giving me a wonderful sleep. The breakfast buffet was hot and fresh and well maintained. There were places to sit and not too crowded. The staff wee courteous and helpful and the front desk lady even called to tell me I had forgotten my medication at the hotel. What a caring team!
Rooms were accommodating and clean. Only issue was with one room. The water wasn't draining in the sink or tub. Otherwise, front desk attendants were extremely friendly and welcoming! Pool was perfect for entertaining family and children. Hot tub would have been nice!
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