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Highliner Plaza Hotel & Conference Centre

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815 1st Ave W, Prince Rupert, British Columbia V8J 1B3 Canada
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Traveller (53)
Room & Suite (32)
View from Room (10)

About

#9 of 9 hotels in Prince Rupert
Location
Cleanliness
Service
Value
Our hotel, a 17 storey high-rise, has the following convenient features: Hair salon, car rentals, wireless high-speed internet access, 24 hour front desk, safety deposit boxes, automated wake-up service, guest room voice mail, complimentary newspaper, self-serve guest laundry facilities, free underground parking and pet friendly rooms. All of our rooms have a balcony with various views of the mountains and water. For your convenience our nonsmoking rooms have a mini fridge and microwave. It is our pleasure to welcome you to Prince Rupert whether this is your first time here or many returns.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Restaurant
Golf course
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Centre with Internet Access
Street parking
Wifi
Vending machine
Conference facilities
Banquet room
Meeting rooms
Salon
Baggage storage
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Housekeeping
Microwave
Refrigerator
Room types
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
120Reviews2Q+A45Room tips
Traveller rating
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Cynthia A wrote a review Jul 2022
8 contributions
Under renovations. The foyer is a mess with construction materials. Our room was newly renovated with hardwood floors, which then we heard every patter of different footsteps from the floor above to 230 am Only one bedside lamp making reading a challenge for one of us. Plug in bathroom didn't work and therefore no hairdryer and no plug to use my own...which I did use in the room...but no mirror outside the bathroom. Shower dispenser had no conditioner. To top it off...other guests on the floor were loud and continued to party until 330 am.
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Cecilia A wrote a review Jun 2022
Prince Rupert, Canada19 contributions13 helpful votes
Nice location beautiful views. Reno is coming along and has really updated the facility. Restaurant has new chef and food is fantastic. Severs are so friendly. the new owners are working hard at revitalizing this hotel and you can see the effort put forth.
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Date of stay: May 2022
Value
Service
Room Tip: room facing the ocean is beautiful
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sash D wrote a review Nov 2021
Toronto, Canada6 contributions1 helpful vote
The hotel was the dirtiest hotel I have ever stayed at. There was bug catchers on either corner of the room. Some weird stains on the night shades. The vents were half falling off. Carpet was dirty and would not want to take your shoes off. We checked in for just a night sleep then continue our drive it wasn’t worth the stay I was afraid of the cleanliness of the place. We stayed at the Crest hotel which was a 100% better. Please don’t get scammed into staying into this place.
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Date of stay: November 2021Trip type: Travelled with friends
Room Tip: Stay at the Crest hotel in town I believe it’s the best in town.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from James Warburton, Owner at Highliner Plaza Hotel & Conference Centre
Responded 19 Feb 2022
Hi Sash, I'm sorry your stay wasn't up to snuff! We are nearing completion of our room upgrades which includes all new flooring, furniture, linens, lighting and bathrooms. The rooms are new from top to bottom. We have also upgraded the electrical and added new internet connections and smart tvs to every room. I'm confident that you will be impressed with our new look! New website and photos coming soon!
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Melissa wrote a review Oct 2021
1 contribution
Pictures are deceiving. This place is old, run down and has not been taken care of (except for the elevator which was updated). Water that came out brown. The floor in our room had a lot of debris and stains, there were noodles or something in between the bed and the side table. We wanted to sanitize the place ourselves but we were afraid of touching anything. The people working there were friendly. While it is not a place I’d recommend, if you have to, at least it’s a roof over your head for the night. For vacation, it’s not all that enjoyable — we couldn’t wait to leave and dreaded coming back.
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Date of stay: October 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from James Warburton, Owner at Highliner Plaza Hotel & Conference Centre
Responded 19 Feb 2022
Thank you for your review. We are sorry your stay wasn't as you had hoped it would be. We are currently updating our hotel rooms and are well over half way complete. With everything new and shiny we would love to invite you back to experience the new version of the Highliner Hotel and Conference Centre. We will be launching the new website soon to show off the comfy new rooms. Please give us another shot when you are back in town, you will be impressed with our new look!
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Kate A wrote a review Aug 2021
1 contribution
+1
My first review ever! We dropped our luggage off in the room to go explore. Came back to our balcony door open, luggage open and gone through (nothing stolen). I Phone down and put through to manager. In 6 years he’d never had a problem. The power washers had been there since July accessing rooms without issue- (no one told us about random access to our room). He’d look into it. I go for a walk - manager is in the open lobby discussing it. The room itself was filthy. Moldy bath mat, bathroom had a continuous nasty smelldirty floors , corners had years off dirt, previous occupants garbage, stained and damaged lamps etc. When we checked out I offered to show pictures as the room needed a proper inspection and clean. The clerk said sorry she’s let housekeeping know. I said this wasn’t a simple miss but years of dirt. Sorry we are at full capacity - it’s the only room left. Elevator literally had signs up about being unable to do anything about the smell of garbage from the basement. Avoid this place!
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Date of stay: August 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from James Warburton, Owner at Highliner Plaza Hotel & Conference Centre
Responded 4 Sep 2021
Thank you for your recent and first review ever! We appreciate your feedback and wanted to thank you for staying with us, even though your experience wasn't what you were hoping for. GOOD NEWS - The hotel is currently undergoing a FULL RENOVATION. We expect the first of the fresh new rooms to be available late 2021 and we are doing our best to minimize guest impact during this time (most people don't even notice that anything is going on, except for when the pressure washer crew was working in August). The pressure washing is part of our effort to freshen up the exterior prior to upgrading the interior. We have a NEW ELEVATOR scheduled to be installed early 2022. The lobby and grounds will also receive a bit of love. The biggest asset we have to offer the the view! Our rooms will be coming along shortly to be second to that! If you're back this way, please give us another shot, we will do our best to ensure your stay matches your expectations!
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Joy-Marie wrote a review Jul 2021
Langley, Canada5 contributions1 helpful vote
The staff was great, very accommodating. This hotel is in need of a lot of TLC. I believe they are trying to bring it back to what it probably once was. The view was nice but if you can find another nicer hotel for same money I’d suggest you stay elsewhere.
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Date of stay: July 2021Trip type: Travelled as a couple
Room Tip: Parking is not the best and the area isn’t great either.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from James Warburton, Owner at Highliner Plaza Hotel & Conference Centre
Responded 19 Mar 2022
Hi Joy, I just wanted to say you are absolutely right! We have been renovating our guest rooms over the winter and we have a nice new look! We would love to have you stay in one our our new rooms on your next trip to Prince Rupert! Please get in touch on your next trip.
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UnicornCampbell wrote a review Dec 2020
Calgary, Canada2 contributions1 helpful vote
There is one girl who works the front desk who is incredibly unfriendly and rude, I dread checking in because I know I will have to interact with her (I have to stay here due to work) She will glare at you as you walk by, and give you a blank stare when you are checking out.
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Date of stay: November 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sherry T wrote a review Aug 2020
Mulberry27 contributions4 helpful votes
Hotel is sketchy...dated, dirty, mouse traps, noisy, smelled like marijuana, had to ask balcony next door to quiet down and stop smoking. Front desk gentlemen was friendly but that was the only good thing about this hotel.
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Date of stay: August 2020
Rooms
Service
Sleep Quality
Room Tip: Choose a room elsewhere
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Filip wrote a review Jun 2020
Split-Dalmatia County, Croatia2 contributions
I sleep in room No. 712. Heating is not working at all. Room is completely dirty and damaged. Somebody before my visit probably vomit on the floor and its still dirty. Thermometer for ajusting the temperature in room its broken. Please see pictures below. Internet is really slow.Food is disaster. Only good point is stuff in this hotel, they were realy nice.
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Date of stay: June 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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kents a wrote a review Nov 2019
Terrace, Canada21 contributions2 helpful votes
I love my stay here sure it’s a bit dated but it is the best hotel in Rupert for the price and the staff is so helpful and friendly. I stay here so often that the front desk remember my name. Threw me off at first but I love it makes me feel more at home.
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Date of stay: November 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$163 - US$185 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
highliner plaza hotel and conference centre
LOCATION
CanadaBritish ColumbiaPrince Rupert
NUMBER OF ROOMS
94
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Frequently Asked Questions about Highliner Plaza Hotel & Conference Centre
Which popular attractions are close to Highliner Plaza Hotel & Conference Centre?
Nearby attractions include Kwinitsa Station Railway Museum & Park (0.3 km), The Argosy (0.3 km), and Last Minute Market (0.07 km).
What are some of the property amenities at Highliner Plaza Hotel & Conference Centre?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a fitness centre.
What food & drink options are available at Highliner Plaza Hotel & Conference Centre?
Guests can enjoy an on-site restaurant during their stay.
Is parking available at Highliner Plaza Hotel & Conference Centre?
Yes, free parking and street parking are available to guests.
What are some restaurants close to Highliner Plaza Hotel & Conference Centre?
Conveniently located restaurants include Naomi’s Grill, Javadotcup, and Pho 88.
Are there opportunities to exercise at Highliner Plaza Hotel & Conference Centre?
Yes, guests have access to a fitness centre during their stay.
Is Highliner Plaza Hotel & Conference Centre located near the city centre?
Yes, it is 0.4 km away from the centre of Prince Rupert.
Are any cleaning services offered at Highliner Plaza Hotel & Conference Centre?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Highliner Plaza Hotel & Conference Centre?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Highliner Plaza Hotel & Conference Centre offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Highliner Plaza Hotel & Conference Centre?
Many travellers enjoy visiting North Pacific Cannery National Historic Site (14.7 km).