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The Grand Mayan at Vidanta Nuevo Vallarta

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Av Paseo de las Moras s/n Fracc. Náutico Turístico, Nuevo Vallarta 63735 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (3571)
Room & Suite (624)
Dining (258)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 10/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Grand Mayan at Vidanta Nuevo Vallarta
Updated 10/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#12 of 35 hotels in Nuevo Vallarta
Location
Cleanliness
Service
Value
Travellers' Choice
HOTEL STYLE #6 Top resorts Hotel in Nuevo Vallarta #7 Luxury Hotel in Nuevo Vallarta #8 Family Hotel in Nuevo Vallarta #9 On the Beach Hotel in Nuevo Vallarta #10 Romantic Hotel in Nuevo Vallarta
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Property amenities
Valet parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Game room
Kids stay free
Wifi
Paid wifi
Hot bath
Lazy river
Pool / beach towels
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Golf course
Tennis court
Water park
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Babysitting
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Head massage
Massage
Salon
24-hour security
Concierge
Convenience store
Non-smoking hotel
Shops
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Interconnected rooms available
Kitchenette
Microwave
Flatscreen TV
Private balcony
Room service
Safe
Sofa
VIP room facilities
Iron
Wake-up service / alarm clock
Refrigerator
Kitchenware
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Great View
Family
Languages Spoken
Spanish

Location

Full view
64Somewhat walkable
Grade: 64 out of 100
38Restaurantswithin 1 km
3Attractionswithin 1 km
5864Reviews693Q+A100Room tips
Traveller rating
  • 3,657
  • 1,191
  • 517
  • 243
  • 256
Time of year
Traveller type
Language
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  • English
Popular mentions
Sandro Picchio wrote a review Jul 2021
Sao Paulo, SP168 contributions76 helpful votes
The majority of guests didn´t ware face mask, and thwe hotel didin´t any effort to correct this situation. You could see this situation on the lobby, elevators and other commom areas. On the elevators that is a small and closed area, should not be permited.
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Date of stay: July 2021
Value
Rooms
Service
Room Tip: asking for high floor apartments
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Response from Grupo Vidanta, General Manager at The Grand Mayan at Vidanta Nuevo Vallarta
Responded 5 days ago
Dear Sandro P, Thank you for taking the time to provide us your feedback about your recent stay with us. Your comments are always helpful in reinforcing our standards. As always, the safety of our guests is our priority, and therefore, we will continue to take all necessary precautions to ensure the well-being of our guests and employees through the preventive plan that we established based on recommendations from the World Health Organization. We provide a safety kit upon arrival and all have masks to wear at sites designated as mandatory at our resorts. Your opinion is always welcomed. Sincerely, The Grand Mayan Nuevo Vallarta Management.
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Anonymous wrote a review Jul 2021
1 contribution
I cannot say enough about the kids club! They had new crafts, games, activities, and experiments every day. The people who worked there were so kind and sweet. There’s a lady there named Kimberly who helped my kids make mini piñatas while I had a meeting and they had a blast! Thank you so much for such an amazing experience! We will definitely return!
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Date of stay: March 2021Trip type: Travelled with family
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Claudia C wrote a review Jul 2021
1 contribution1 helpful vote
Horrible hospitality. They have no concept of how to treat a guest. Rooms were dirty and not ready until 2 hours later. Room service takes 1.5 hours to arrive and no one seems to know anything. Checkout took about an hour. Will never return and will warn everyone about this hotel group.
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Date of stay: July 2021Trip type: Travelled with family
1 Helpful vote
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Response from Grupo Vidanta, General Manager at The Grand Mayan at Vidanta Nuevo Vallarta
Responded 1 week ago
Dear R5829IKclaudiac, We truly appreciate your sharing this with us, as your comments and suggestions are always welcome and encouraged. We will be pleased to follow up on this dialogue by providing you personalized assistance once you contact our Customer Care Center at 1 800 292 9446 or atcustomerservice@grandmayan.com.mx. We look forward to hearing from you. Sincerely, The Customer Support Team
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LMel21 wrote a review Jul 2021
1 contribution
Great time at this very beautiful and large resort. Accommodations were excellent for a 2 bedroom. Food at the pool and restaurants were all excellent. Entertainment also was fun and really good. We will return or at least visit another Vidanta resort.
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Review collected in partnership with RCI
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
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magfam2021 wrote a review Jul 2021
1 contribution
This resort offers a lot for vacationing with kids with the pools, slide and lazy river. The Beach gets a lot of debris from the nearby river and is brown rather than blue most of the time. Very heavy timeshare sales and trickery upon check-in is frustrating and when my son clearly let them know he was not interested in listening to them, they were quite rude to him and family. We will likely go back because it is such a great place for several families to meet up and vacation together, but be prepared for some frustrations. Also the Grand Mayan is showing it's age and deferred maintenance.
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Review collected in partnership with RCI
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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PRICE RANGE
US$560 - US$790 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand mayan nuevo vallarta hotel nuevo vallarta, wyndham nuevo vallarta, grand mayan resort nuevo vallarta, grand mayan puerto vallarta
LOCATION
MexicoPacific CoastNayaritRiviera NayaritNuevo Vallarta
NUMBER OF ROOMS
789
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Frequently Asked Questions about The Grand Mayan at Vidanta Nuevo Vallarta
Which popular attractions are close to The Grand Mayan at Vidanta Nuevo Vallarta?
Nearby attractions include Estudio-Cafe (0.7 km), Marina Nuevo Vallarta (0.7 km), and Stage and Forum Nuevo Vallarta (0.7 km).
What are some of the property amenities at The Grand Mayan at Vidanta Nuevo Vallarta?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at The Grand Mayan at Vidanta Nuevo Vallarta?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at The Grand Mayan at Vidanta Nuevo Vallarta?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Grand Mayan at Vidanta Nuevo Vallarta?
Yes, valet parking is available to guests.
What are some restaurants close to The Grand Mayan at Vidanta Nuevo Vallarta?
Conveniently located restaurants include Maizul, Bistro Bleu, and Limon & Sal.
Are there opportunities to exercise at The Grand Mayan at Vidanta Nuevo Vallarta?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does The Grand Mayan at Vidanta Nuevo Vallarta have an airport shuttle?
Yes, The Grand Mayan at Vidanta Nuevo Vallarta offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Grand Mayan at Vidanta Nuevo Vallarta?
Yes, dry cleaning and laundry service are offered to guests.
Does The Grand Mayan at Vidanta Nuevo Vallarta offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to The Grand Mayan at Vidanta Nuevo Vallarta?
Many travellers enjoy visiting Parroquia de San Miguel Arcangel Church (7.9 km).