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Hotel Riu Jalisco

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Avenida De Los Cocoteros, S/n Lote K, Nuevo Vallarta 63732 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Pool & Beach (913)
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Jalisco
Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#19 of 35 hotels in Nuevo Vallarta
Location
Cleanliness
Service
Value
The All Inclusive 24h Hotel Riu Jalisco open all year round, is located in Banderas Bay in Riviera Nayarit on the Pacific coast of Mexico, directly on the beach. In the surroundings are the mountainous regions of the Sierra Madre and small, hidden beaches. The location is ideal due to its proximity to Bucerías (2km) and Puerto Vallarta (PVR) is approx.13 km away. The hotel has 700 comfortably furnished rooms and offers many amenities. Relax with a massage at our Renova Spa or get in shape at our gym or with our RiuFit program. 2 outdoor pools, 1 children’s pool. For the youngest guests, there is the RiuLand Kids Club (for children from 4 to 7 years & 8 to 12 years old and for adults, day and evening entertainment and many water sport activities, discotheque. For lovers of gastronomy, we offer live cooking stations at our main buffet as well as Mexican, Asian, Italian cuisine and Steakhouse, 5 bars situated in various areas of the hotel.
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Room & Suite (814)814
Full view
Property amenities
Parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Aerobics
Entertainment staff
Children Activities (Kid / Family Friendly)
Wifi
Paid internet
Pool / beach towels
Outdoor pool
Fitness classes
Swimup bar
Breakfast available
Breakfast buffet
Snack bar
Poolside bar
Evening entertainment
Table tennis
Nightclub / DJ
Kids club
Kids' outdoor play equipment
Airport transportation
Car hire
Banquet room
Meeting rooms
Spa
Head massage
Massage
Salon
Baggage storage
Concierge
Shops
Sun loungers / beach chairs
Dry cleaning
Laundry service
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Room features
Housekeeping
Private balcony
Safe
Flatscreen TV
Room types
Ocean view
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Family Resort
Languages Spoken
Spanish
5786Reviews819Q+A100Room tips
Traveller rating
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Popular mentions
cuznred wrote a review 5 Jun
Mass5 contributions24 helpful votes
I came to the RIU Jalisco from 5-29-21 to 6-12-21 (still here) The resort is decent for the money. Room is very roomy and clean, a/c works well and they stock the fridge everyday. The food was average, I am not gonna starve to death here, but it's not the quality that I would rave about. Beach was a disappointment, trash washing up with the tide etc. The pool scene was like a bad Mexican Spring break episode, overcrowded, people getting stupid drunk and you know they are all peeing in the pool. Also, way too many kids here and just about everyone here is from Mexico. I don't personally care who comes here, but I came here by myself and it sucks to have zero people to talk to. If you are a single traveler and from America, don't come here, you will be miserable. Next time, I will go to my standby Cancun.
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Date of stay: June 2021
Location
Service
Sleep Quality
Room Tip: get a room on the 1st floor unless you want to climb stairs
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Jalisco
Responded 3 days ago
Dear cuznred, Thank you for sharing your impressions. We are disappointed to hear that your stay may have fallen short of your expectations. While we are glad you enjoyed your room´s commodity, it is saddening to find you were not entirely satisfied with the restaurant´s food choices as we give great importance to meet all guests´ expectations. We are also sorry to hear that you may have felt uncomfortable due to the behavior of other guests and that you had the impression that our hotel was very busy during your stay. Please rest assured that we comply with the laws established by the government, in this case, not exceeding the maximum occupancy. Please rest assured that our impressions will be forwarded to the responsible department for an appropriate follow up and we hope you allow us the chance to host you again soon for a more positive experience. Sincerely, Hotel Riu Jalisco Online Reputation Manager
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Linda H wrote a review May 2021
4 contributions4 helpful votes
We had a nice relaxing and fun trip. Food selection was excellent and good. Rooms need some upgrading. The location was perfect and the pool area was excellent with a lot of shade. The beach is a great clean section and a perfect flat beach for long walks.
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Review collected in partnership with riu.com
Date of stay: April 2021
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John wrote a review Apr 2021
1 contribution2 helpful votes
It was the worst experience I’ve ever had in a hotel. There’s a lot of local people and they’re really loud, and there’s a lot of drama. When we came in, our room was not clean. The workers do everything with attitude.
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Date of stay: April 2021Trip type: Travelled with family
1 Helpful vote
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Jalisco
Responded 20 Apr 2021
Dear John, Thank you for bringing your concerns to our attention. Our mission has always been to make our guests feel like they are in their home way from home, and we truly believe that we show all guests this warmth and respect, which is also the reason why we have so many long-time regular guests. However, it seems we did a poor job of making this evident during your stay. It was disappointing to read that you were unhappy with some other guests behavior. It is truly disappointing when people are not considerate of others and disrespectful. We can assure you that we do everything in our hands to ensure everyone at the hotel has a great holiday. Please accept the apologies of ourselves and the entire team for not providing you with an exceptional stay. This does not line up with the standards to which we hold ourselves and our staff. We assure you that any concerns that were brought to our attention were addressed, as we are always looking for way to improve our product and service, therefore thank you for your comments that will help us become that much better. While we know you may be hesitant to come back, we would certainly like the opportunity to regain your trust. Respectfully, Hotel Riu Jalisco Online Reputation Manager
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DianaPimentel wrote a review Apr 2021
1 contribution
Very nice and clean. Great service. Our toilet got clogged and we called and they came out quick to fix the problem. We had a great view from our room. The shows were great Our kids love the pools and the food. They had a blast. I would really recommend this to a friend or a family.
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Review collected in partnership with riu.com
Date of stay: March 2021
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Location
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Alyssa Z wrote a review Feb 2021
27 contributions7 helpful votes
Second trip to Riu Jalisco and everything was as we remembered. Fantastic service, food and the most gorgeous beach for walking. Already planning on booking our 2022 vacation here. We are no reason to go elsewhere! We have traveled to many other resorts and the value is impossible to beat.
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Date of stay: February 2021Trip type: Travelled as a couple
2 Helpful votes
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PRICE RANGE
US$159 - US$311 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
clubhotel riu jalisco hotel, clubhotel riu jalisco riviera nayarit
LOCATION
MexicoPacific CoastNayaritRiviera NayaritNuevo Vallarta
NUMBER OF ROOMS
700
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Frequently Asked Questions about Hotel Riu Jalisco
Which popular attractions are close to Hotel Riu Jalisco?
Nearby attractions include Nuevo Vallarta Beach (4.4 km), Santuario de Cocodrilos El Cora (1.4 km), and Estudio-Cafe (5.5 km).
What are some of the property amenities at Hotel Riu Jalisco?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
What food & drink options are available at Hotel Riu Jalisco?
Guests can enjoy a swimup bar, an on-site restaurant, and a poolside bar during their stay.
Is parking available at Hotel Riu Jalisco?
Yes, parking is available to guests.
What are some restaurants close to Hotel Riu Jalisco?
Conveniently located restaurants include Insu Sky Bar, Sabrosa Italia, and Bistro Bleu.
Are there opportunities to exercise at Hotel Riu Jalisco?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Hotel Riu Jalisco have an airport shuttle?
Yes, Hotel Riu Jalisco offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Riu Jalisco?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Riu Jalisco offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Are there any historical sites close to Hotel Riu Jalisco?
Many travellers enjoy visiting Parroquia de San Miguel Arcangel Church (13.3 km).
Does Hotel Riu Jalisco have any great views?
Yes, guests often enjoy the ocean view available here.