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Catalonia Yucatan Beach

2,470 reviews
#13 of 18 Hotels in Puerto Aventuras
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Av. Xcacel Lote 1 Plano 2 MZ, Puerto Aventuras 77783 Mexico
00 52 81 4162 5740
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About

4.0
Very good
2,470 reviews
Location
Cleanliness
Service
Value
GreenLeaders Platinum level
The 4 star Catalonia Yucatan Beach Resort & Spa is located in the heart of the Riviera Maya, on the private estate of Puerto Aventuras. Located on the beautiful Mexican Caribbean coast, this resort is directly on the beach and offers a comfortable and peaceful atmosphere, perfect for a relaxing break. This mystical area boasts many Mayan archaeological ruins that include Chichen Itza, Tulum and Tikal as well as the natural attractions of Xel-Ha, Cozumel and Xcaret.
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Room & Suite (149)149
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Babysitting
Parking
Free internet
Wifi
Public wifi
Internet
Outdoor pool
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Diving
Tennis court
Entertainment staff
Evening entertainment
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Shuttle bus service
Car hire
Business Centre with Internet Access
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Massage
Baggage storage
Concierge
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Residential Neighbourhood
Bay View
Hotel links
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2,470Reviews667Q+A100Room tips

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Perfect hotel for having fun
I was alone, but hell I've passed a good time at Catalonia. Of course, the room are a bit old, the buffet is a okay 4 stars typical buffet, there's rock on the beach... But everyone can ignore this since the employee are so so friendly. You can easily meet some party friend on the beach, at the multiples bar, and the animation team was there to put a smile on people faces and to create an extremely nice atmosphere. The highlight of the hotel ? Clearly Manuel and Raphael, the two best bartenders I've ever encountered. They where there for more than just drinks. They know how to generate conversations and they were more than funny. I've met two tourists at the bar and they've contribute a lot at the best drinking experience I've ever had while traveling in Mexico. 5 stars for Manuel and Raphael! I'll surely comeback. Salute!…
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Date of stay: January 2020Trip type: Travelled solo
Hotel's Favourite
Already Planning Our 8th Return Trip
How can I describe Paradise? Catalonia Yucatan Beach Resort & Spa! Our 7th visit to this amazing resort was from Oct. 8-18th. We were greeted at reception with an outstanding friendly staff. Check-in was fast and we were shown to our wonderful room in the 6000 block which is our “home away from home”. We walked down to the beach and voila, NO SEAWEED!! We had no issues at all getting a sun bed on the boardwalk at any time during our stay. Thank you to the hard working maintenance and gardening staff that do such a wonderful job keeping the property pristine. The food was amazing with our favourite being Bloved. Thank you to Chef Raphael who cooked our amazing meal and to Lucas our waiter whose service was beyond reproach. The Steakhouse was a mouth watering event and our thanks go out to Dayvi, Suzette and Miseal. Thank you to David and Oscar at the Italian restaurant for their wonderful service. Both buffet restaurants offered a wonderful assortment of food every day. To our wonderful Alix, thank you so much for all your assistance. We can’t wait to see you again in May. We highly recommend this resort. Italian and best of all Bloved.…
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Date of stay: October 2019
Value
Cleanliness
Service
Room Tip: 6000 block is very quiet
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RUDE STAFF, FOOD WAS VERY POOR, DONT UPGRADE
We booked a room for 3 persons but the room we we allocated was set up for two, it took until our fourth night to get it corrected. alot of the staff are rude and unhelpful, Nelly in the Brasila was very nice as were the night workers in the Grill restaurant, reception staff not very helpful at all. the a la carte meals are in general poor quality and tasteless and if you dare to mention it you get branded trouble ,the Japanese restaurant is a poor quality Chinese restaurant. the Mexican restaurant serve tasteless meals that are not even described properly on the menu. The grill restaurant is the best from them all and have very helpful staff. BLOVED restaurant has the best view but the worst food and service, the manager hides rather than come and find out what the issues are. don't upgrade to privileged as it is not worth the money , beach, pool and bar are used by anyone as they don't monitor . The spa had a water dispenser that had green slime growing in it, the hydro pool had thick grease around part of the pool ( how often is that cleaned) I would not return to this hotel as they lack customer care and do not seek to resolve issues, we were told by a senior person ( OSCAR) to find another resort!!!! entertainment in the day is very much for children. I raised a few issues and put it in writing but it does seem that they dont care , raised with TUI rep as well!!…
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Date of stay: December 2019
Response from Catalonia_Caribbean, Social Media at Catalonia Yucatan Beach
Responded 1 week ago
Dear John, We appreciate your contribution. Denifitely we are very sorry to read the expectations were not met and the level of service received does not make us proud, on behalf of the Catalonia Riviera Maya team, I offer you a sincere apology. I have shared your experience with the departments involved to make the relevant improvements and we will work as a team to prevent these situations from recurring. We would like to thank you for the opportunity, we hope that the next time you visit the Riviera Maya you can enjoy as you wish. Best regards,
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Dec 2019 3rd visit it’s Gone Downhill
Third stay for our family at this resort. Last stay we was upgraded wrist bands to allow use of the little white beach bar as a thank you for return custom. We booked 12 months in advance and requested a room, preferably with a pool view but on the side with the pool that has the bridge. We were allocated a dungeon room under the second reception area facing a wall onto the car park and was told only return customers only get complimentary wrist band upgrade on the 4th visit 😂 LOL. Victor at the reception wasn’t very friendly and it was obvious from the 1st minute he had no intention of trying to help us or allocate another room despite loads appearing to be empty throughout our stay. Don’t get me wrong, if you have booked this hotel I’m sure you will have a great holiday, it’s just on this occasion the disappointing customer service, has put us off returning again. Love Mexico but this last experience will see us at different hotel in the future. Shame really... …
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Date of stay: December 2019Trip type: Travelled with family
Response from Catalonia_Caribbean, Social Media at Catalonia Yucatan Beach
Responded 1 week ago
Dear guest, Thank you very much for taking the time to share your experience. In short, our repeat guests are very important to us, that they come back only shows us that our work is going in the right direction; please accept our sincere apology for this impression that our colleague achieved at check in. What is real, is that, these upgrades are granted with a lot of love but always, always, always, depend on the current availability; December has been a very busy month and we heard our guests saying that they felt the areas were very complete, so, we avoided complicating the atmosphere more and, on the other hand, that our courtesy with a lot of love, instead of being appreciated, ended up in something that was not enjoyed 100%; I hope you can understand us. On the other hand, be assured that we will work on our ways of communicating, it's definitely a big area of opportunity. Finally, we hope you will give us another opportunity, we are sure that the Catalonia Riviera Maya team will manage to erase this experience. Thank you very much for this opportunity. Best regards,
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A great hotel in a safe area
My husband, son and I visited the hotel just before Christmas. Everyone we encountered on the property was pleasant and extremely helpful. We could really feel that they wanted us to enjoy our stay. Any problems that we had were handled quickly and efficiently. The 2 areas of the hotel offered different amenities that provided some nice variety. We took advantage of all of the activities (kayak, tennis, mini golf, gym, snorkel and scuba in the pool). The marina and shops/restaurants within walking distance were a nice getaway. There was a 9 hole golf course a short walk away that provided a great round at a reasonable price. (rentals available). The road surrounding the golf course provides a nice 2km loop for jogging. The buffets and restaurants provided great service and the food was great! The bars near the pools were convenient and offered a great selection of drinks. We wished the room had a larger tv. Overall, we enjoyed our stay and would recommend this hotel.…
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Date of stay: December 2019
Value
Service
Sleep Quality
Room Tip: Double beds are small
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123456…357
Can you sleep 2 adults in 1 double bed?
Should we bring beach shoes to wear in the water?
I have more tips if need more awnsered i would stay at the baha prince over that one
0 votes
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How's the beach? Is it swim-able?
There are 2 beach areas. The beach is definitely swimable. Some rocks near the shore of the larger beach but easily avoided. Smaller beach is calm. Lagoon behind the beach is perfect for kayaking. Kayaks can be borrowed from the hotel.
1 vote
Can you exchange Canadian currency at the resort? Will there be an air transit rep to ask questions about the excursions and book something?
Tulum Jungle Maya I wondered if the zip line was a jolt at the end ? How you found it?
¡Hola Margie! How are you? We would like to invite you to contact All Tour native in order to have more information as we do not have any that could help you. Regards.
0 votes
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123456…134
"Double beds are small"
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"Yucatan side is quieter"
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"It seemed like we (in the basic rooms) had a much nicer view then those in the premium rooms"
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"6000 block is very quiet"
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"6000 block quiet"
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PRICE RANGE
€144 - €336 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
catalonia yucatan beach hotel puerto aventuras, catalonia yucatan beach puerto aventuras
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Aventuras
NUMBER OF ROOMS
200
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Frequently Asked Questions about Catalonia Yucatan Beach
Which popular attractions are close to Catalonia Yucatan Beach?
Nearby attractions include Puerto Aventuras Marina (0.6 km), TAO Wellness Center (1.1 km), and Omni Beach (0.8 km).
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What are some of the property amenities at Catalonia Yucatan Beach?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
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Which room amenities are available at Catalonia Yucatan Beach?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
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What food & drink options are available at Catalonia Yucatan Beach?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
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Is parking available at Catalonia Yucatan Beach?
Yes, free parking is available to guests.
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What are some restaurants close to Catalonia Yucatan Beach?
Conveniently located restaurants include Jessie Gelato, Cafe Ole, and Latitude 20.
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Are there opportunities to exercise at Catalonia Yucatan Beach?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
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Does Catalonia Yucatan Beach have an airport shuttle?
Yes, Catalonia Yucatan Beach offers an airport shuttle for guests. We recommend calling ahead to confirm details.
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Are any cleaning services offered at Catalonia Yucatan Beach?
Yes, dry cleaning and laundry service are offered to guests.
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Does Catalonia Yucatan Beach offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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