Barcelo Maya Colonial
Ctra Fed Chetumal Pto Juarez Pto Juarez Km 266.3, Puerto Aventuras 77750 Mexico
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About
#11 of 17 hotels in Puerto Aventuras
Location
Cleanliness
Service
Value
Finding an ideal family-friendly all-inclusive resort in Puerto Aventuras does not have to be difficult. Welcome to Barcelo Maya Colonial, a nice option for travellers like you.
Adoratorio, ruinas Chac-hal-al (1.4 mi), located nearby, makes Barcelo Maya Colonial a great place to stay for those interested in visiting this popular Puerto Aventuras landmark.
The rooms offer a flat screen TV, air conditioning, and a refrigerator, and getting online is possible, as paid internet access is available, allowing you to rest and refresh with ease.
Barcelo Maya Colonial features a concierge and room service. In addition, as a valued Barcelo Maya Colonial guest, you can enjoy a pool and breakfast that are available on-site. Guests arriving by vehicle have access to free parking.
Puerto Aventuras has plenty of seafood restaurants. So when you’re here, be sure to check out popular spots like Latitude 20, The Divot, and Pelican Point Restaurant & Bar, which are serving up some great dishes.
Should time allow, Puerto Aventuras Marina is a popular marina that is relatively easy to get to.
Barcelo Maya Colonial looks forward to welcoming you on your visit to Puerto Aventuras.
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Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Paid wifi
Hot bath
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Mini golf
Tennis court
Water park
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Family
Languages Spoken
Spanish
Location
40Car recommended
Grade: 40 out of 100
106Restaurantswithin 10 km
25Attractionswithin 10 km
Ctra Fed Chetumal Pto Juarez Pto Juarez Km 266.3, Puerto Aventuras 77750 Mexico
Name/address in local language
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We just came back from Barcelo Maya and we stayed at the Tropical. All the guests that stay at the Tropical, Colonial, Beach and Caribe can access all the facilities in all 4 resorts including the mall and its restaurants. The difference between the resorts are the theme as well as the layout of the room complex. Within each resort, it was walking distance between the room to the lobby, buffet, pool and the beach. There is no golf cart to take you around because there is no need to. However, there is a double decker bus circulating between all 6 resorts if you need to venture to the mall or to other resorts. There is a Dolphinarius on site at the beach in front of the Caribe, a welcome site for the kids but not so much for adult that love Dolphins. The room & housekeeping (A+) : The room is average and ordinary but the service is extraordinary. Without asking for it, housekeeping setup a sofa bed with beddings in our room for three person stay even though there were already two double beds. All other resort would expect us to share the two beds instead. Our room aircon worked very well and water pressure was excellent. We booked several rooms in the same reservation and the rooms were all assigned ahead of time and they were next to each other. This was a nice touch and it was definitely better than any other resort that we have been to. Housekeeping never arrived in the morning to disturb our sleep because they followed our instructions to clean our room every other day and only when the clean room tag was outside on the door knob. Other staff member visited our room to provide bottle water and drinks on a regular basis. During a thunderstorm with heavy rainfall, our third floor room had water leaks at midnight. We called front desk just to file a report but the maintenance worker arrived in 15 minutes. Then front desk called and asked us to change our room. Since the leak wasn’t that bad, we declined the offer but we were impressed with the responds. One of my family member left the room with the safe door wide open. On their return, they found that nothing was lost and the door remained at exactly the same position after the maid cleaned the room. We also received call almost on a daily basis from Guest Service and asked us if we needed anything. Above all, Barcelo staff were the best we ever had as compare to any other resort. As always, respect is mutual between guests and workers. When you are on vacation, there is no reason to be picky on little thing or complains about waiting for a long time because there is no need to hurry. The mall (A+): It is attached to the Caribe and is a short walk from the Colonial lobby. For Tropical and the Beach, taking the bus is the alternative other than walking. However, we did miss our restaurant reservation once because the bus was 30 min late. The Mall is full of energy with shops, teenage disco, big screen , stage, sport bar, bowling alley, arcade, a Italian and Japanese restaurant. Only the shops, bowling alley and arcade will cost you extra. The A La Carte restaurant (A+) : You have to book the restaurant as soon as you can at Guest Service. The number of reservations you can book is related to the number of nights of your stay. We stayed for 9 nights and we can book 6 restaurants. We tried the Japanese twice, Italian, Steak & Seafood. The Seafood restaurant has lobster on its menu. The 2 Japanese restaurant are both hibachi and you have to order the protein. Lobster is also on the menu and your beef will cook to your liking. The Buffet (B+) : Ther Caribe buffet had more varieties than the Tropical/Colonial. The atmosphere were more like carnival and it seemed to have more theme nights. The Tropical side seemed to be a bit quiet and relax. I found that both buffet had more Mexican style food and less international cuisine than the Iberostar Maya. The Show (A+) : The theater is arranged as several difference terrace and the best seats are the one close to the railings in each terrace. The theater is large and well ventilated but try to sit underneath the big hanging fan from the ceiling so you can feel the breeze. The show had more singers and dancers than any other resorts that we have been to. The Disney musical was most likely licensed by Disney because of the songs and costume. Acrobat and Vegas style show is not to be missed. All the performers were professional and choreography were excellent. Night entertainment (A+) : Beside the theatre and the Mall. You can also visit the Mexican plaza. Right next to the plaza is the disco that only open from 11pm. The disco has a good size bar and a large dance floor. Riding the bus around all the resorts can also be fun. The Beach (A+) : NO seaweed on someday and very little on another day. I do not understand how but may be because the resort is in a bay recessed from the ocean. This was the first beach that we did enjoy in 8 years and everyone was at the beach most of the time instead of the pool. We went to Punta Esmeralda and PDC beach and they were both full of seaweed. There are rocks in the water right outside the Tropical. You can see tiny fish and sea life between the rock in shallow water. We went out to waist deep water with bread from the buffet to feed the fish. Once the feeding started, fish about a foot long swan around us in the hundred. There was no need to snorkel to find the fish because they were all around us. You can also go to the dock to find more fish. The Pool (A) : We found the Iberostar Lindo/Maya pool has more features and characters but the Barcelo pool was still one of the best that we have been to. It was clean and well maintain with lots of lounge chairs. The Weekend Crowd (A) : Most resort reached 100% capacity during the weekend from Friday night to Sunday. Barcelo resort was definitely big enough to handle the influx of weekender. It was slightly less quiet but by far better than other resort. Final Words : There were rules at the resort that were enforced and we agreed with them all the way. 1. Dress code at a la cart restaurant for men in long pants. 2. No food is allowed to be taken out from any buffet so you will not see any leftover food or empty plates lying anywhere near the pool or the beach. 3. No smoking in public area unless designated so we never had to endure second hand smoke. Shows were spectacular. A la carte restaurants were excellent. Staff were well trained, hardworking and friendly so please tips them generously. Kudos to the Management of Barcelo. …
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Date of stay: August 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We stayed at Jalisco building and it was a bit old and dingy, but very clean, and everything worked fine. The best thing about this hotel complex is its big territory and amazing long beach line with opportunities for snorkeling . Every day we went snorkeling and saw turtles , all kinds of fish and even a nurse shark. Hotel staff is nice and ready to help at all times. These 7 days were exceptional. It's our first time here and no doubt we will be visiting again. ps Delfinarium is very small and it is sad to see these poor dolphins get stuck there. They need to be transferred into more suitable living conditions with a direct access to the ocean.
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Date of stay: September 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Barceló Colonial, Propietario at Barcelo Maya Colonial
Responded yesterday
Dear ElenaVan2018 Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics Our staff welcomes each guest with the Barceló spirit and strives to assist in any possible way to ensure everyone has a pleasant stay, it is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your holidays among us. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just finished dinner at the Marenostrum restaurant at the Barcelo Colonial resort. Food was excellent and the staff was great. Special shout out to Moises, who made our experience memorable. Highly recommend this restaurant.
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Date of stay: September 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Dining experience at any of their restaurants will be great.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Barceló Colonial, Propietario at Barcelo Maya Colonial
Responded 1 week ago
Dear jennifersY3771JW Thank you for reviewing your recent stay in our Barceló Maya Colonial. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Everyone at the resort tries so hard to make your stay wonderful. The beach is outstanding, but it is the people working there that make the experience exceptional. We've stayed many times over the past 16 years and it has never failed to make our vacation wonderful. You can do as much, or as little, as you want and walk away happy.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Barceló Colonial, Propietario at Barcelo Maya Colonial
Responded 1 week ago
Dear Mike W Firstly we would like to thank you for choosing our Barceló Maya Colonial hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. Our staff welcomes each guest with the Barceló spirit and strives to assist in any possible way to ensure everyone has a pleasant stay, it is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your holidays among us. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Overall fair experience and don't plan to bring your tots or babies because we had lost our power for 1 day and all my granddaughter's formula which was in the fridge, spoiled, and we had to purchase a new tub which cost canadian almost 100.00.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: September 2023
Rooms
Cleanliness
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Barceló Colonial, Propietario at Barcelo Maya Colonial
Responded 1 week ago
Dear Fairlane50 We are sincerely grateful for the time you spent to share your comments on your recent stay in our Barceló Maya Colonial hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. Please accept our sincerest apologies for the imperfections you describe in your review, all rooms reserved for new arrivals are per standard double checked by our head of housekeeping to ensure that everything is functional and spotless for our guests. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Horrible front desk skulls after checkout if you wait in the lobby during midnight they charge you 60 or they won’t return your personal belongs Premium level works as same than regular member No AC on bedrooms Power goes out many times Outlets on bedrooms doesn’t work to charge phone
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
I would recommend to verify if everything is working properly in your room it takes a while to get things repair such as mini fridge and a/c. Tips its a must. Staff is really friendly and strive to provide the best service almost all of them.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Barceló Colonial, Propietario at Barcelo Maya Colonial
Responded 2 weeks ago
Dear Johan H Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics Our staff welcomes each guest with the Barceló spirit and strives to assist in any possible way to ensure everyone has a pleasant stay, it is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your holidays among us. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The rooms get extremely humid, but it's very clean. Very family friendly. The food options are great, I wish there were more variety. Otherwise, an overall great experience which allowed my husband and I to relax and enjoy the warm weather.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: August 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Barceló Colonial, Propietario at Barcelo Maya Colonial
Responded 2 weeks ago
Dear exka_laine Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics Our staff welcomes each guest with the Barceló spirit and strives to assist in any possible way to ensure everyone has a pleasant stay, it is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your holidays among us. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Gym and spa was great. The buffet was also good. When we checked the welcoming was not so cool. They didn't offer any drinks or anything. The process was fast but could be better. They pool and everywhere was very clean.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: August 2023
Rooms
Cleanliness
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Barceló Colonial, Propietario at Barcelo Maya Colonial
Responded 3 weeks ago
Dear taiyefak2023 Thank you very much for sharing this great review of your recent stay at Barceló Maya Colonial. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have travelled the Caribbean and aren’t complainers. You get what you pay for and our expectations are on par. This is our 5th time to the Barcelo resorts in Maya Riviera. We’ve stayed at the Palace,x3 Caribe, Colonial. Our favourite is the caribe location due to the amenities of the gym, water sports, Maya mall. The beach area across the complexes are rocky but the pools are spectacular and shaded area are plentiful. The service in the buffet at caribe is wonderful. I don’t normally write reviews but felt like a good honest review is warranted. If you want to book the a l carte restaurants- good luck. We booked the day day we arrived and only two were available. The first one was supposed to be the KYOTO. This restaurant is located in the colonial. Our reservation was for 930 b because that is the only time they had the 7 days we are here. We received wrong directions from a worker in the lobby and after two loops around across two resorts arrived 10 minutes late. The waitress asked for our reservation slips- we weren’t given any. So she looked by last name. She could not find a reservation for us at all. Turns out the guest services who booked our reservations only booked us for the second one at the steak house and even though she confirmed both nights - for some reason we weren’t in the system for the KYOTO. At this point we had to quickly find a buffet to eat our dinner at 9:55 pm as it closes at 10pm. This is very disappointing as we are still here and only have two nights left. We most likely won’t be returning. For what you pay, you shouldn’t have to battle for a dinner reservation. …
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Barceló Colonial, Propietario at Barcelo Maya Colonial
Responded 3 weeks ago
Dear patriciabrooks Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics We lament hearing that the service provided at réception fell short of your expectations as the entire team put a lot of effort to maintain the highest standards of service for our guests to fully enjoy their expérience among us. Once again, thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$181 - US$329 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
barcelo maya colonial hotel puerto aventuras, barcelo puerto aventuras, barcelo hotel puerto aventuras, barcelo colonial, barcelo maya colonial beach resort, barcelo maya caribe & beach resort, barcelo maya tropical & colonial beach
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Aventuras
NUMBER OF ROOMS
479
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Frequently Asked Questions about Barcelo Maya Colonial
Which popular attractions are close to Barcelo Maya Colonial?
Nearby attractions include Cenote Cristalino (0.9 km), Cenote Azul (1.2 km), and Dolphinaris Barcelo (0.4 km).
What are some of the property amenities at Barcelo Maya Colonial?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Barcelo Maya Colonial?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Barcelo Maya Colonial?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Barcelo Maya Colonial?
Yes, free parking is available to guests.
What are some restaurants close to Barcelo Maya Colonial?
Conveniently located restaurants include Chez Waffle, Kyoto Restaurant, and Pure - Sweet and Chic - Pasteles.
Are there opportunities to exercise at Barcelo Maya Colonial?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Barcelo Maya Colonial have airport transportation?
Yes, Barcelo Maya Colonial offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Barcelo Maya Colonial?
Yes, dry cleaning and laundry service are offered to guests.
Does Barcelo Maya Colonial offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.