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Heaven At The Hard Rock Hotel Riviera Maya

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About

#1 of 8 all-inclusives in Puerto Aventuras
Location
Cleanliness
Service
Value
GreenLeaders Gold level
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Kids club
Parking
Wifi
Hot bath
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Swimup bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Fishing
Karaoke
Table tennis
Nightclub / DJ
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Solarium
Steam room
Rooftop terrace
Baggage storage
Concierge
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Minibar
Flatscreen TV
Walk-in shower
Whirlpool bathtub
Interconnected rooms available
Private balcony
Room service
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Green
Business
Languages Spoken
English, Spanish

Location

Km 72, Carretera Cancun-Chetumal, Puerto Aventuras 77710 Mexico
Name/address in local language
Heaven At The Hard Rock Hotel Riviera Maya
10711Reviews427Q+A100Room tips
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Emma r wrote a review Yesterday
Norwalk, Connecticut6 contributions27 helpful votes
Hard Rock Checked in 2/17/24 Checked out on 2/24 Emma Rodriguez & Hege Abrahamsen Greeted by Ale at front desk around 8:30 pm Ale was not welcoming. Gave her my name and confirmation of my reservation and her response was that I did not have a reservation. I have at least 38 emails of me confirming the week before. It should not take so many emails to get a confirmation especially since it was paid in August 2023. She would not let me talk. Kept interrupting me. I finally mentioned that I’m a Palace Premier Member and I don’t understand why she did not know I was a member with the black bracelet. She told me I didn’t have any access to the Heaven adults only area. Meaning that I couldn’t go to the restaurants or beach and pool area. My reservation was for adults only and I got the opposite. I made two appointments for a massage for me and my guest. Johnathan Nava brooked two couples massages. We were not a couple, just friends. He should not have assumed. He tried to help but was probably doing too much at the time. I met Felix and Vickie that work the beach and pool area and they treated me and my guest like gold. They asked if we tried the restaurants on the Heaven side of the property and I was surprised they asked. His reply was that my bracelet is just as high as the Legendary bracelet. We should have been advised at the front desk. Front desk did not give me any information of what was going on during the week as well. I met up with Paulino from Palace Resorts and he sent me the activity schedule. I specifically asked him if I can still go to Cozumel and have lunch at the Palace Hotel. He never got back to me. I spoke to the Legendary Desk and explained what was happening and was never updated on the situation. Not even an apology. My Resort credits were charged 20% every time I used it. I’ve never had to pay the 20%. I’ve been a member for many years and never got any information about any changes to my membership. I did not appreciate being treated like a second class citizen at the front desk and it shouldn’t take 38 emails to confirm my reservation. I would like a refund or a do over for all the stress that I was put through. Hard Rock front desk employees need serious training of what Palace Premier Members are entitled to. Your cooperation is greatly appreciated.
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Date of stay: February 2024
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Location
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Trip type: Travelled with friends
Room Tip: ecked out on 2/24 Emma Rodriguez & Hege Abrahamsen Greeted by Ale at front desk around 8:30...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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SaludAmigos wrote a review Jun 2022
Waddell, Arizona4 contributions25 helpful votes
Hotel's Favourite
Hola, Amigos! Are you ready for a long review? I love the long reviews and have been saddened to see some of the negative reports. I was a bit skeptical after reading those but during our stay, we had NO negative experiences. My wife and I spent the week of June 20-27 at HRRM Heaven side. There were six of us ranging from 43-70 years of age. We were all located in Building 2 and, full disclosure, my wife and I are Legendary Members. We arrived in Terminal 4 on Southwest. The Immigration line was jammed but we got through it in about 25 minutes. If you can fill out the on-line Tourist Card, do so. Sometimes they run out of them on the plane. Our printed form worked perfectly. No red/green light at Customs and we walked right through, although they can still select you for a search. Shuttle service was “On Tour” which was part of our resort package and took us from the airport to the resort. The ride was about one hour. Return trip was about the same. We upgraded to a private shuttle which was very pleasant. Check in was easy at the Legendary registration area. Our room was 2324 (Building 2, third floor, room 24--even numbers face sunrise and odd number face sunset—the lower your room number, the closer you are to the ocean) with a roof-top terrace. We faced the Oasis pool and some of the new construction. Not fantastic but not bad. We could see the ocean. Roof-top terrace was nice, but we really didn’t use it. Be careful of the stairs going up! Dark and steep. The stairs also lessen the room width by about three feet. Nelson, the Bell Captain and his staff, made sure everything was in order with our luggage delivery. COVID note: All the employees still wear masks. Thank you for considering our health, amigos! Guests no longer need to wear masks. One couple in our group had a super bad room location. My wife went to the Legendary check-in desk a few days later and met with Fabe who made a herculean effort to get them a better room. She was able to accommodate the request and made it happen. Thank you, Fabe!!!! Maid service was daily. Made the bed, cleaned up and provided new towels. (No cool towel animals this time. Bummer.) They would arrive anytime between 9 and 4 and we always left them a tip as they do a great job! Refrigerator was always stocked daily. Water pressure was fantastic in the shower! Air conditioning in our room worked great! The power in the whole area went out one day from about 8:30 a.m. to 10:30 but the resort generator kicked in quickly to provide some light. We had just left for breakfast so we weren’t really affected. We never used Room Service but others in our party did and loved it. They said the flank steak was delicious. Drinks: No one EVER complained of having weak drinks. Most top-shelf liquors were available and they were plentiful in our drinks…as was clearly evident as the day progressed! Tips: Three words: Tip the staff!!! They work hard for you. Show your appreciation!! Excursions: My wife and I did not do any excursions this time but two members in our group did the Coba and Tulum trips and thoroughly enjoyed them. Tulum is close and a must-see. They also did the couples massage (chocolate) and raved about it. Suggestions for Guests: Bring an extension cord or several multi-plug outlets with USB ports and, if possible, a small night light for those middle-of-the-night bathroom trips. Bring reusable straws: None are provided. And, yes, bring your Yeti glass! Leave your expensive jewelry and watches at home. Print out all of your documents such as driver’s license, credit cards, passports, insurance cards, etc. Purchase a luggage scale. Your bags may be heavier on the way home. Learn how to say: “Hola”, “Buenos dias”, “Por favor” and “Gracias”. Be a nice person to staff and other guests. Remember: They are your servers; not your servants. Restaurants: We ate dinner at Ciao, Los Gallos, Le Petit Cochon (twice), Toro and Zen (twice). The menus were varied and everyone found something they really liked. We ate breakfast at the Ciao buffet every day except once we did the buffet at Toro. Not much difference between the two other than the air conditioning was better at Ciao. We did the lunch buffet at Ciao twice and it was great! The other days we ate the burgers, snacks, and tacos at the pool. Good food!!! Restaurant reservations: These are no longer offered. However, we (6 people) got to each restaurant at 5:30 when they opened and were seated immediately. We did arrive at Toro at 6:30 one night and it was about an hour’s wait to be seated. The six of us had to sit in the bar area and enjoy free drinks while we waited. Poor us. The five-star servers at the restaurants and bars were: Maria-Le Petit Cochon Manager: Maria has been there for about 17 years and is a super classy lady. She was great, as was the food and the other staff members!! Muchas gracias, Maria!! Angela-Sun Bar Server (Hacienda side): Angela has been there many years and she always “keeps an eye on you”. Great lady and excellent server! Thank you, Angela! Esperanzo-Cafetto (Heaven side): I would go down every morning at 7 for “dos cafes con crema”. She would remember my order and always have them ready in no time. Thank you! Gaby-Toro Breakfast: Extremely attentive and a great smile…even under her mask! Thank you! Roger-Toro Dinner: Also very attentive and provided great service! Joaquin-Heaven Bar: What a great mixologist! He knew every drink we asked for and even suggested a few others. Golf cart shuttle service between the Heaven and Hacienda lobbies was frequent and fun to use! Also, some great views of the grounds which are absolutely beautiful and immaculate! We spent most of our time at the Oasis Pool between Buildings 1 and 2. What a great addition to the Heaven side!! There was music all day but it was all good and not too loud. Plenty of pool chairs were available up until about 10. Also, plenty of umbrellas. Service was EXCELLENT! Oasis Pool personnel that we rated as five stars were: Marco-Towel Manager: Extremely helpful, pleasant, and accommodating with towels and umbrellas. Thank you for all of your help, amigo! Fatima-Server: We can’t say enough about her service! Always checking on us and engaging in great conversation! What a fun lady and what a great memory for names and drinks!! Thank you for your service, Fatima!! Christian and Osvaldo-Servers: Two dynamic servers! Ask Osvaldo for some Poppers! Thank you, so much, caballeros!! AND Gigi the Activities Coordinator: Great person, easy and fun to talk with and what a great playlist, Gigi!! Thank you for making our pool experience sparkle!! As I said, no negative experiences. However, if a may make a few suggestions to management: Please keep the room hallways dry. Very slippery! Pick up room service trays quickly as the raccoons love to check them out at 2 a.m. and they are not quiet while they enjoy the buffet! Maybe a TV channel guide. Try and concentrate on keeping related traveling groups together rather than in separate buildings, please. Offer longer calendar dates for Adults Only times. We have been using Unico several times because no Adults Only weeks were available at HRRM. Please keep your staff happy as they made our whole trip enjoyable! We have been Palace and Hard Rock members since about 2004 and have been going to this resort since 2002 and have seen many changes: some great; some no so great; and some just different. We have never been disappointed in becoming members…except when the resort went from Adults Only to “Family Friendly”. We have nothing against children, but we chose an Adults Only resort for a reason. Would we go back? Well, duh! Yes! Muchas gracias, Hard Rock!
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Date of stay: June 2022
Location
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jan Hundrieser, General Manager at Heaven At The Hard Rock Hotel Riviera Maya
Responded 30 Jun 2022
Dear SaludAmigos, Wow! Thank you for your detailed review! We can see that you and your family lived the Rock Star experience to the fullest. Make sure that our band members will know about your comments. We cannot wait to welcome you soon on our stage and give you once more the celebrity treatment you deserve. Keep on rolling! Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jeff F wrote a review Yesterday
1 contribution
This is the third time at this property, and the last. Since taken over by RCD it has lost it's luster. The grounds and staff are wonderful, management not so much. First off, the prices to stay are all over the board, our friends paid less and got a much nicer room. Our room was run down and poorly maintained. We haven't had our room cleaned in two days and trash is piling up. The food, while plentiful is average at best. You have to make resvations to the better places. The spa prices are insane as are the prices in the little store with a small bottle of cough syrup being 20 bucks,. I felt like the price was made up on the spot. Definitely not the experience I had expected.
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Wes H wrote a review Feb 2024
Downey, California1 contribution
Mukul wad the absolute best bartender on the resort.. he made us the best "bees knees" I've had in a very long time. He researched the ingredients and immediately started mixing.. my wife and I have come back each night just to have a drink made by Mukul!!
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Date of stay: February 2024
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Olivier Coupat, Director General at Heaven At The Hard Rock Hotel Riviera Maya
Responded yesterday
Dear Wesh, We are very happy to know that you had a great vacation with your family and that you have allowed us to have been part of them. Your comments make us very happy and encourage us to continue working with great enthusiasm to ensure that your stay is unforgettable and unique, and we are pleased to know that the quality of the service of our team members allowed your stay to be simply unforgettable. It has been a real pleasure to have you here, and we look forward to your next visit to pamper you. Sincerely, Olivier Coupat General Manager Hard Rock Hotel Riviera Maya.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Belle B wrote a review Feb 2024
Rothesay, Canada14 contributions2 helpful votes
The room was so nicely decorated and clean. The service from the start to the end was above and eyond as always. Our Butlers Daniel and Nacho always there when you need them and even stopping by just to say hi and make sure everything is good. Lizz, part of the pool entertainment was so sweet and so much fun. The bartenders and servicer always at thier best. The restaurants go above and beyond for me as I am on a geeding tube and all my food needs by to be blended very well for me and these guys and girls make feel as normal as the next person. I really appreciate it. Hard Rock Riviera Maya is the best!
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Date of stay: February 2024
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Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Olivier Coupat, Director General at Heaven At The Hard Rock Hotel Riviera Maya
Responded yesterday
Dear Belle, We are very happy to know that you had a great vacation with your family and that you have allowed us to have been part of them. Your comments make us very happy and encourage us to continue working with great enthusiasm to ensure that your stay is unforgettable and unique, and we are pleased to know that the quality of the service of our team members allowed your stay to be simply unforgettable. It has been a real pleasure to have you here, and we look forward to your next visit to pamper you. Sincerely, Olivier Coupat General Manager Hard Rock Hotel Riviera Maya.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Trek61643812994 wrote a review Feb 2024
1 contribution
Armando and Rico were amazing mixologists at the Arribo bar on the Heaven side of the resort. They were friendly and mixed the best drinks. They were very entertaining for our large group. The best food for breakfast was at Faro and lunch at the Eden pool. Try the Fish tacos! They also have a fresh taco stand at the red pool that are amazing. For dinner all the specialty restaurants were great!
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Date of stay: February 2024
Value
Location
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Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Olivier Coupat, Director General at Heaven At The Hard Rock Hotel Riviera Maya
Responded 2 days ago
Dear, Thank you for taking the time to share your comments. We are delighted to know that your stay was enjoyable and appreciate your wonderful comments about the staff and our property. We always find it nice to know that our guests have returned home with great memories of their vacation here at Hard Rock Hotel Riviera Maya and we are very grateful for the time and effort you have put into sharing your personal experience about their fantastic stay. Our team looks forward to welcoming you home in the not-too-distant future! Regards, Olivier Coupat General Manager Hard Rock Hotel Riviera Maya
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Molly D wrote a review Feb 2024
Wyoming, Michigan1 contribution
Fernando and Luco are awesome!! We will come back for cocktails for sure! Arribo is our favorite bar on resort at the Hard Rock resort! Be sure to ask for Fernando and Luco as your bar tender and tip them well, they deserve it! We can’t wait for our next trip back to Mexico!
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Olivier Coupat, Director General at Heaven At The Hard Rock Hotel Riviera Maya
Responded 2 days ago
Hello, Thank you so much for your wonderful comments! We are pleased to know we fulfilled our goal of giving you the Rock Star experience. It is gratifying to receive such comments as a vote of satisfaction, we are working hard to meet our high standards in quality and we feel really happy and proud to see that we are reaching the epic service that makes us stand out. Hope you choose us again as your traveling destination to keep on the good times and memories full of ROCK! Regards, Olivier Coupat General Manager Hard Rock Hotel Riviera Maya
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Neil wrote a review Feb 2024
Worksop, United Kingdom51 contributions16 helpful votes
Heaven is the adults only section of Hard Rock Hotel - Riviera Maya. The Good Wai (Asian) and Umo (Mexican) restaurants in the Heaven area were really great. Both are relatively new. We had two excellent meals here. Mixologist’s in the cocktail bar between the two restaurants were also great. Shout out to Guadeloupe in Umo who was superb. Faro (also new Adults only breakfast/lunch buffet) offered a great selection of food with outdoor seating overlooking the sea. Lunch/snack food at Eden pool was great. The Bad Check-In. Horrendous. Arrived and ushered into the bar for a welcome drink while checking-in. We then waited, and waited, and waited. 30mins later we were still waiting, along with others also waiting to check in. Eventually asked for our passports, disappeared for 15mins, went away to print documents, disappeared for 15mins, went to get wristbands, disappeared for another 15mins. We then noticed our allocated room number didn’t match the room number on the documents our credit card was assigned too. Check-in staff didn’t seem bothered our credit card was the payment method to a total strangers room and were unhappy when we insisted it be changed… another 15min delay while this was rectified. In total checking-in took almost 90 minutes! Also during this 90 minutes we were told exactly nothing about the hotel. Restaurant info, zero. Pool opening times, zero. Facilities available, zero. During their check-in a couple near to us were given a full iPad presentation of the resort. We got nothing. We then went to our room… to find our wristbands wouldn’t open the door. Back to reception we went. Told the receptionist how unhappy we were with the Hard Rock experience so far. She didn’t utter a word of apology just reset the wristbands and said “You’re fixed now”. One of our party received a phone call from reception on our second day to say a package had been delivered for him and could he collect. This was a total lie, there was no package. When he arrived to collect the package he was greeted by a Hard Rock sales person only wanted him to attend a timeshare seminar. Very shady tactics. Ordered room service three times during our visit. 1st time, told there would be a 30-40min delivery time. It took 60mins, all food was cold. 2nd time, told there would be a 90min delivery time(!). It took 70mins, all food was luke warm. 3rd time, told there would be a 30min wait. It took 60mins, one dish was warm the other was stone cold. Rubbish. Torro Steak Restaurant and Ciao Italian both terrible, one step up from a basic cafeteria. We noticed some of the tables in Torro were set with nice table cloths, others just a bare plastic table a la McDonald’s. Basically, if you visit Torro early in the evening you will get an elegantly set table with a crisp, white table cloth. If during the evening that cloth gets spilt on, it will be removed and not replaced. How poor is that. We ate about 8pm, and were seated at a bare plastic table. We asked for a table cloth and were told it wasn’t possible. Compared to Wai and Umo these restaurants were awful. The Ok Eden (adults only pool) was ok. Decent amount of sun beds with the usual annoyance that the majority had towels on them by 8am but nobody arrived to use them until 11am. Pool attendants asked guests not to save sun beds but did nothing to police the rule. Also, a large selection of the sun beds were ‘reserved for legendary status guests’. Regular guests weren’t allowed to sit on them, despite the majority of them remaining empty all day. Great music selection all day. Depending on what you want your ‘pool scene’ to be you will either love/hate this hotel. If you want to quietly relax by the pool, this ain’t the place for you. Lot’s of very loud all-day drinkers, partying and making the most of the all-inclusive alcohol. The Fantastic Fatima at the Eden pool was an absolute superstar. Really friendly, always attentive, knew exactly when to return for our next drinks order. By far the best staff member in the entire resort.
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Date of stay: February 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Olivier Coupat, Director General at Heaven At The Hard Rock Hotel Riviera Maya
Responded 2 days ago
Dear, I appreciate your time and comments about our resort. I'm pleased to read that you have enjoyed most of your experience at our resort. However, there are specific points that require our attention. Be sure that we are working on those areas of opportunity to improve our rocking service. Your comfort is very important to us, we have designed our facilities and services for you, from children to adults there is always something to do. In addition, our band members do their best every single day to create great memories with us! I hope to see you soon and make another memory with the band. Sincerely, Olivier Coupat General Manager Hard Rock Hotel Riviera Maya
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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seaz1415 wrote a review Feb 2024
Grand Forks42 contributions2 helpful votes
We have visited this resort many times over the years…it is one of our favorites. They have made some changes within the last few years that take some getting used to. The adults only portion is significantly smaller than before….while it is beautiful and has great restaurants in that area ….there needs to be some more entertainment and energy at the adults only pool. Also, we found the quality of good liquor to be very sparse at this particular pool. All the other bars were well stocked and had good liquor available the entire day. I will say that the staff there is, as always, amazing! The butler team lead by Elias is fabulous! Allen,Elias and Fernanda kept us happy and helped make our vacation very smooth. Allen always catches up with us even though he isn’t our butler and Elias is just one of the BEST you could have! Maria at Le Petit works so hard to make each and every guest feel like they are family! Liss, Danny Boy and Jazzy are always entertaining all of the guests! We will definitely be back….hoping they get the liquor/entertainment situation figured out for the Eden pool!!!
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Date of stay: February 2024
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Olivier Coupat, Director General at Heaven At The Hard Rock Hotel Riviera Maya
Responded 2 days ago
Dear, Thank you so much for sharing your experience with us. Your comments are much appreciated. I'm pleased you have enjoyed most of your experience at our resort. However, there are a few points that require our attention and I assure you that we are working diligently to address those areas of opportunity and improve our overall service and therefore the Hard Rock Experience. It’s been a pleasure having you with us and we look forward to your next vacation. We would love to have you back and make another great memory together. Regards Olivier Coupat General Manager Hard Rock Hotel Riviera Maya
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jaime B wrote a review Feb 2024
15 contributions2 helpful votes
This is our 3rd time to Hard Rock Riviera Maya but first time with our kids. Absolutely amazing time on the family side and just as great as our other times on Heaven Adults side. We are at Zen, Ciao, Frida and Toro for dinner and there was lots of options and food was delicious. Snack bar and Pizzeto for lunch by the pool was great and the burgers were so tasty! Find Roberto by Pizzeto for drink service as he was so attentive and took great care of our family. We went with Legendary members and had the pleasure of two amazing butlers Moises and Vicente. They handled all of our needs throughout the week and took the best care of us. Will absolutely be back!
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Date of stay: February 2024
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Olivier Coupat, Director General at Heaven At The Hard Rock Hotel Riviera Maya
Responded 3 days ago
Dear Jaime, Thank you very much for your comments, it's a pleasure to hear that you enjoy it. I do really appreciate your opinion and it is an honor to create great memories together. The most gratifying feeling is your satisfaction and we love to hear your loving comments. Everybody in Hard Rock Hotel Riviera Maya sends you the best regards hoping to have you back soon and make you feel like a Rockstar again. Keep on rocking! Olivier Coupat General Manager Hard Rock Hotel Riviera Maya
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
HK$3,444 - HK$4,689 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
aventura hotel palace, aventura hotel puerto aventuras, mayan riviera palace, adventure spa palace, hotel mayan palace, adventura spa palace, aventura palace spa, aventura spa palace riviera maya, aventura spa palace resort, aventura spa palace mexico
FORMERLY KNOWN AS
Aventura Spa Palace
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Aventuras
NUMBER OF ROOMS
312
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HEAVEN AT THE HARD ROCK HOTEL RIVIERA MAYA - Updated 2024 Prices & All-inclusive Resort Reviews (Puerto Aventuras, Mexico)

Frequently Asked Questions about Heaven At The Hard Rock Hotel Riviera Maya
Which popular attractions are close to Heaven At The Hard Rock Hotel Riviera Maya?
Nearby attractions include Escapology Riviera Maya (0.03 km) and Fatima Bay (1.1 km).
What are some of the property amenities at Heaven At The Hard Rock Hotel Riviera Maya?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Heaven At The Hard Rock Hotel Riviera Maya?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Heaven At The Hard Rock Hotel Riviera Maya?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Heaven At The Hard Rock Hotel Riviera Maya?
Yes, free parking is available to guests.
What are some restaurants close to Heaven At The Hard Rock Hotel Riviera Maya?
Conveniently located restaurants include Latitude 20, Pelican Point Restaurant & Bar, and La Caleta.
Are there opportunities to exercise at Heaven At The Hard Rock Hotel Riviera Maya?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Heaven At The Hard Rock Hotel Riviera Maya have airport transportation?
Yes, Heaven At The Hard Rock Hotel Riviera Maya offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Heaven At The Hard Rock Hotel Riviera Maya?
Yes, dry cleaning and laundry service are offered to guests.
Does Heaven At The Hard Rock Hotel Riviera Maya offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Heaven At The Hard Rock Hotel Riviera Maya?
The staff speaks multiple languages, including English and Spanish.