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Heaven At The Hard Rock Hotel Riviera Maya

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Km 72, Carretera Cancun-Chetumal, Puerto Aventuras 77710 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!Winter is Warming Up: Book with 45% off
Hotels.com
Expedia
US$414
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Free cancellation until 28/05/22
ZenHotels.com
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (7357)
360
Panoramas (15)
Videos (3)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 09/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Heaven At The Hard Rock Hotel Riviera Maya
Updated 09/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 19 hotels in Puerto Aventuras
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Kids club
Parking
Wifi
Hot bath
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Swimup bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Fishing
Karaoke
Table tennis
Nightclub / DJ
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Solarium
Steam room
Rooftop terrace
Baggage storage
Concierge
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Minibar
Flatscreen TV
Walk-in shower
Whirlpool bathtub
Interconnected rooms available
Private balcony
Room service
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Bath / shower
Complimentary toiletries
Hair dryer
Show more
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Romantic
Languages Spoken
Spanish
Hotel links
Special Price:Winter is Warming Up: Book with 45% off
8387Reviews408Q+A100Room tips
Traveller rating
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Popular mentions
Shelby wrote a review 16 Jan
1 contribution
We had an amazing trip celebrating our bachelorette! The entertainment team, Dani Boy, Fercho & Freddy made sure we had a special time and brought champagne for us. Loved all of the music, Zumba and fun vibes!!
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Date of stay: January 2022Trip type: Travelled with friends
Helpful
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Response from Jan Hundrieser, Director General at Heaven At The Hard Rock Hotel Riviera Maya
Responded yesterday
Hello shelbyu2022, Wow! Thank you for your detailed review. We are glad to know that you and your family lived the Rock Star experience at the fullest. Rest assured that all our band members will know about your comments. This kind of feedback encourages us to do our best to give you an unforgettable stay. We cannot wait to welcome you again on our stage and provide you once more the celebrity treatment you deserve. Keep on rolling! Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya
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Lu Rechia wrote a review 15 Jan
1 contribution
We had the most wonderful night at the Hard Rock Hotel at the romantic scene. Our servers Antonio and Alaim were amazing! Highly recommend! The lobster tail was so good! And the musician Adrian and Josephine made our night even more special!
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Date of stay: January 2022Trip type: Travelled with family
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Response from Jan Hundrieser, Director General at Heaven At The Hard Rock Hotel Riviera Maya
Responded 2 days ago
Dear lurO867SJ, Wow! Thank you for your detailed review! We can see that you and your family lived the Rock Star experience to the fullest. Make sure that our band members will know about your comments. We cannot wait to welcome you soon on our stage and give you once more the celebrity treatment you deserve. Keep on rolling! Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya
Read more
Andrew L wrote a review 15 Jan
2 contributions
Thank you to Rulo, Jazz, Lucy & Eduardo and the rest of the entertainment staff I'm not mentioning. These guys made our trip to Hard Rock Riviera Maya so good! Thank you to Gustavo and Juan for taking care of our drinks and making us feel so welcome. The entertainment staff takes great care of you and will make sure you're having a wonderful time. The bands were fun and talented! Thank you Riviera Maya Hard Rock!!
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Date of stay: January 2022Trip type: Travelled with family
Helpful
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Response from Jan Hundrieser, Director General at Heaven At The Hard Rock Hotel Riviera Maya
Responded 2 days ago
Hello andrewjlieffring19, Thank you so much for sharing your experience with us. We are happy to know you spent such an amazing time at our resort. Rest assured we will notify all our rocking band members about your kind words that encourage us to keep on rocking every day! It’s been a pleasure having you here and cannot wait for your next vacation at Hard Rock Hotel Riviera Maya. Regards Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya
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Morgan A wrote a review 15 Jan
1 contribution
We had an awesome trip to the Hard Rock in Riviera Maya!! The staff was so accommodating and made it so much fun. The entertainment staff at the Heaven pool were amazing, specifically Rulo, Lucy, and jazz, who played great music at the pool and we had a blast dancing with them. Rulo took me paddle boarding and it was so much fun. We will definitely be back!!!!!
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Date of stay: January 2022Trip type: Travelled with friends
Helpful
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Response from Jan Hundrieser, Director General at Heaven At The Hard Rock Hotel Riviera Maya
Responded 3 days ago
Dear morgana959, Wow! Thank you for your detailed review! We can see that you and your family lived the Rock Star experience to the fullest. Make sure that our band members will know about your comments. We cannot wait to welcome you soon on our stage and give you once more the celebrity treatment you deserve. Keep on rolling! Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya
Read more
Jordan S wrote a review 15 Jan
1 contribution
Amazing trip!!! We loved entertainment team! Rulo, Lucy and jazz are amazing! We love them! They did an amazing job with service and getting the crowd going. We had the best time with them. They played great music!
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Date of stay: January 2022Trip type: Travelled with friends
Helpful
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Response from Jan Hundrieser, Director General at Heaven At The Hard Rock Hotel Riviera Maya
Responded 3 days ago
Dear jordansP3704TF, Thank you so much for taking the time to post your review regarding your last stay at Hard Rock Hotel Riviera Maya. I am thrilled to read your kind words about our service quality; it makes all our band members continue doing their best every single day! Hope that you choose us again as your traveling destination to keep on the good times and unforgettable memories. Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya
Read more
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PRICE RANGE
US$332 - US$770 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
aventura hotel palace, aventura hotel puerto aventuras, mayan riviera palace, adventure spa palace, hotel mayan palace, adventura spa palace, aventura palace spa, aventura spa palace riviera maya, aventura spa palace resort, aventura spa palace mexico
FORMERLY KNOWN AS
Aventura Spa Palace
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Aventuras
NUMBER OF ROOMS
394
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Frequently Asked Questions about Heaven At The Hard Rock Hotel Riviera Maya
Which popular attractions are close to Heaven At The Hard Rock Hotel Riviera Maya?
Nearby attractions include Ecopark Kantun Chi (6.5 km), Escapology Riviera Maya (0.4 km), and Chikin Ha (5.1 km).
What are some of the property amenities at Heaven At The Hard Rock Hotel Riviera Maya?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Heaven At The Hard Rock Hotel Riviera Maya?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Heaven At The Hard Rock Hotel Riviera Maya?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Heaven At The Hard Rock Hotel Riviera Maya?
Yes, free parking is available to guests.
What are some restaurants close to Heaven At The Hard Rock Hotel Riviera Maya?
Conveniently located restaurants include The Traveler's Table, 081, and Jessie Gelato.
Are there opportunities to exercise at Heaven At The Hard Rock Hotel Riviera Maya?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Heaven At The Hard Rock Hotel Riviera Maya have an airport shuttle?
Yes, Heaven At The Hard Rock Hotel Riviera Maya offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Heaven At The Hard Rock Hotel Riviera Maya have airport transportation?
Yes, Heaven At The Hard Rock Hotel Riviera Maya offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Heaven At The Hard Rock Hotel Riviera Maya?
Yes, dry cleaning and laundry service are offered to guests.
Does Heaven At The Hard Rock Hotel Riviera Maya offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.