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Camino Viejo a San Jose, Cabo San Lucas 23453 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (10014)
Pool & Beach (2609)
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Santa Fe
Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#62 of 98 hotels in Cabo San Lucas
Location
Cleanliness
Service
Value
The 24h All Inclusive Hotel Riu Santa Fe opens all year round and is situated in the south of the Baja California Peninsula and borders the lovely, sandy El Médano beach. The RIU Classic Hotels offer comfortable rooms and excellent facilities with great leisure and relaxation facilities, as well as international gastronomy. Enjoy a relaxing holiday - whether alone, with family, partner or friends! The location is ideal due to its proximity to Los Cabos Airport SJD (40 km) and Cabo San Lucas (4.5 km) and invites you to explore the area. The hotel has 902 comfortably furnished rooms and offers many amenities. Relax in the spa area or get in shape in the gym. 4 outdoor pools, 1 children's pool. RiuLand Kids Club (ages 4-7 & 8-12 years) and for adults, day and evening entertainment, as well as our Pacha Discotheque. For lovers of gastronomy, we offer live cooking stations at our main restaurant, Italian, Mexican, Asian specialty restaurants, Steakhouse, and 7 bars.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Tennis court
Babysitting
Parking
Wifi
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Fishing
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Car hire
Conference facilities
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Baggage storage
Concierge
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Housekeeping
Private balcony
Safe
Iron
Room types
Ocean view
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Ocean View
Languages Spoken
Spanish
10436Reviews1479Q+A100Room tips
Traveller rating
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Popular mentions
doris n wrote a review 5 Dec
boise, id208 contributions162 helpful votes
We have stayed in many different Riu resort and this one was our least popular. I would not recommend it for many reasons. It is very noisy, at 5 am you can hear the carts rolling along the path also the cleaning carts start rolling around in the hallways. It is one of their biggest resorts and you have to do a lot of walking to get from one place to the other. No shade on the beach. Poolside is very crowded and noisy. I would not bring young children. Swimming in the sea is not safe. I do have to say the resort grounds are very well maintained. Maid service was not so good, very late room cleaning and I had to asked 3 times to get some towels.
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Date of stay: December 2021
Rooms
Cleanliness
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2 Helpful votes
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Greg B wrote a review 5 Dec
West Kelowna, Canada9 contributions5 helpful votes
+1
My wife and I came down from Canada for 12 nights. The Riu Santa Fe met all expectations when considering the cost. We stayed in room 7308 (building 7 nearest the ocean). Food was good, room was clean and the shower had great hot water and pressure. I’d like to personally thank all the staff for contributing to our great stay but would like to also specifically point out Denise (checkin), Jesse and Bereaus (Baja California) and Monica and Fernando (west pool bar) for their special attention, great service and always smiling. We will be back.
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Date of stay: December 2021Trip type: Travelled as a couple
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Tracey M wrote a review 4 Dec
Toronto, Canada40 contributions45 helpful votes
Chose the Riu Santa Fe as I saw a decent star rating, looked nice and as part of the Riu family I believed the service would be excellent. How wrong I was. 3 nights in a row, I had issues with dinner service. Fight nearly broke out near my room at 4am, was not able to call security due to lack of working phone, apparently did not have a connection. As a solo traveller, this is a safety concern. Fridge in room also was not working. Showering was a fun experience as the handshower would fall out of the clip everytime hitting me in the head or feet at best. Housekeeping for the rooms also lacking - room not properly cleaned when I checked in. Also entered my room on checkout day before checkout time even though I had "Do Not Disturb" on my door. I knew as the doortag was inside my door, glass I was using for water was replaced. And some other details I noticed as well. I had complained to Riu Customer Service by email and was told they would not assist. I had to see the desk on multiple occasions to have issues resolved. There was a complete lack of attention to service and details to ensure all had a pleasant experience. Horrible experience, will never use a Riu resort again and not recommend to anyone.
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Date of stay: November 2021
Value
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Room Tip: Book elsewhere
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2 Helpful votes
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Chefjb16 wrote a review Nov 2021
Portsmouth, New Hampshire3 contributions6 helpful votes
We chose Riu Sante Fe, because we saw it while we were in Cancun earlier this year, it looked nice, so we decided to give it a try. The front desk has to be close to the most inept staff I have ever met. There were a couple of helpful ones, but for the most part, they were useless and “company liars”. I felt that I lost my ATM card in the ATM machine in the lobby. I told the front desk on Wednesday and that I wasn’t leaving until Saturday. I was assured there would be someone there to open it by 11AM the next day and to check after. No one came. Different story given on Thursday…no one still came. Same thing every day until we were waiting for our taxi on Saturday morning. For a group of people so hungry for “tips/propinas” they didn’t really grasp that their tips were all on that card in their machine. Food was mediocre at best. I could go on…but you can imagine. The front pool by the beach is just a sloppy frat party and no one cleans up. My son and I were going to go deep sea fishing Wednesday morning, leaving at 5:30AM. As we walked through the dark courtyard, employees were cleaning up broken glass and puke from the nightly party that is held. We were forced to use a taxi to get to the marina. Ubers aren’t allowed there…must have something to do with the Cartel running the taxis…so our first taxi brought us to the wrong side of the marina despite me being crystal clear about needing to be by Senior Frogs, Dock C. $14 before tip for a 6 minute ride. We had to grab a second taxi to get us to the other side of the marina so as not to miss our boat…taxi dude charged another $14 for 3 miles. Our room’s door jam had obviously been wedged open or kicked in. Anyone could easily get in. Bugs all over the bathroom sinks. Best of all was this for the greedy employees. We went to get our COVID tests in the 6000 building. The “nurses” in there legitimately had an empty box of masks that they had written “Tips/Propinas” on and they would shut it when a supervisor walked in. They wanted a TIP for giving COVID tests that allowed us to visit their resort for thousands of dollars. A TIP!?! I hope the “Reputation Manager” responds to this better than the Front Desk could respond to anything. The trip cost us over $5000…wasn’t worth $1000 in my book or my experience.
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Date of stay: November 2021Trip type: Travelled with family
5 Helpful votes
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Santa Fe
Responded today
Dear Chefjb16, Many thanks for staying with us and for sharing your feedback. It is clear by your feedback, that we did not entirely succeed to provide you with a satisfying stay this time. It is one of our main priorities to provide a professional service and we lament that we did not manage to live up to the standards you expected. In case you wish to follow up or to raise a formal complaint, you can share your concerns with our After Travel department via email (in case of a direct booking using the following e-mail address: complaints@riu.com or through your travel agency). Our colleagues will be happy to attend you. We will definitely share your comments with the responsible department also in the hopes that you will decide to give us another opportunity to host you soon again to share a better experience. We remain respectfully, Hotel Riu Santa Fe Online Reputation Manager
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225Anna wrote a review Nov 2021
Windsor, Canada16 contributions10 helpful votes
well maintained resort in a great location, 20 min walk to Los Cabos marina along the beach, with five beautiful pools, tasty food with good variety of choices, we liked the fresh juices in the morning, very friendly staff. Masks were required in all indoor areas, I would want a plain surgical mask to be available for purchase.
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Date of stay: November 2021
Location
Cleanliness
Service
Room Tip: by the ocean definitely for me
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PRICE RANGE
US$159 - US$275 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
riu santa fe cabo san lucas, riu santa fe los cabos, riu sante fe, hotel riu santa fe
LOCATION
MexicoBaja CaliforniaBaja California SurLos CabosCabo San Lucas
NUMBER OF ROOMS
1190
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Frequently Asked Questions about Hotel Riu Santa Fe
Which popular attractions are close to Hotel Riu Santa Fe?
Nearby attractions include City Tours in Los Cabos (0.5 km), Latitude 22+ Ocean View Roadhouse Bar (0.8 km), and Plaza San Lucas (0.9 km).
What are some of the property amenities at Hotel Riu Santa Fe?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
What food & drink options are available at Hotel Riu Santa Fe?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hotel Riu Santa Fe?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Riu Santa Fe?
Conveniently located restaurants include La Casona, Carbon Grill Restaurant, and Metate Cabo.
Are there opportunities to exercise at Hotel Riu Santa Fe?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Hotel Riu Santa Fe have airport transportation?
Yes, Hotel Riu Santa Fe offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Riu Santa Fe?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Riu Santa Fe offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Are there any historical sites close to Hotel Riu Santa Fe?
Many travellers enjoy visiting Church of Saint Luke (3.1 km).
Does Hotel Riu Santa Fe have any great views?
Yes, guests often enjoy the ocean view available here.