My husband and I came here on our honeymoon and the staff were so sweet to us! They gifted us with chocolate cake and sparkling wine to help us celebrate. The hotel was spotless, the service was quick and thorough, and our experience could only be described as perfect. Our ambassador, Martha, was a literal angel; she was so helpful, and made any communication so easy! We will definitely be revisiting<3
An exceptional and breathtaking property. Wonderful staff, great food and vibe. A special shoutout to Miguel who was working at the pool bar. Truly one of the best service experiences we've had in Cabo!
We stayed at Nobu in its 1st few months two years ago. It is architecturally fabulous! This Hotel has a feeling of space, seclusion and serenity... However, we experienced a sequence of unfortunate service issues which both frustrated, saddened and disappointed us at the time. I do not linger... as eager as we are as patrons to express those feeling at the time ... we should be equally as eager to praise and I will... We decided and had the opportunity to return believing as we did two years ago it was simply ‘teething’ issues all businesses have.. What a difference! This Hotel is everything you expect from the Nobu Brand and more! The team are exceptional! Their can do approach to your every request is consistent with each and every team member in every single area. You feel their desire to ensure you have the best vacation whatever it is you want to get out of it, the team will be there to make it happen! We observed fabulous group celebrations, private individuals, romantic getaways to the most demanding of patrons all being attended to with discerning passion. My first thanks is to our Ambassador - the extraordinary Perla! Always on call anytime of night or day, always checking in, organizing us and not only making reservations we couldn’t get, but getting us a perfect table more than once! It’s a long story but our trip wasn’t without our own self imposed challenges - a Jeep stuck in sand (Thankyou locals who toiled to get us free in the dark of night) and a required trip to ENT Hospital (the best attention provided by the Dr’s) ... Perla was with us all the time in person or by phone! If you are fortunate to have her on your visit you are very lucky! Alexis at Pacific was a passionate and attentive server. Thankyou for a romantic night and perfect service! Ardea (I wish I knew their names ) but the energetic host upon entering and departing was exceptional as was our server. We noticed that Paolo the Head Chef for the restaurants was constantly engaging with patrons as was the Restaurant Manager to ensure your experience was perfect. We had the opportunity to speak with both and again it is very apparent that the care, passion and desire to be the best is in their blood! A minor but equally important observation was watching a pool server notice a lady alone asleep in the sun and watching him not walk by but stop and quietly position an umbrella over her without disturbing. An act that she would not have noticed but we did! Whoever you were it’s those little details that make a big impact! You saved her from burning! I can write all day but if I summarize by saying that we are so enamoured and confident with the team at Nobu that we have started plans to return with 30 friends in 2022 to celebrate my 50th year! I think that’s the biggest recommendation I could give! Well done to the team and THANKYOU ! COVID - This hotel is diligent, sanitized constantly and the team take personal responsibility too. We have been to 5 hotels in 6 weeks - From Four Seasons to Boutique in USA, Canada and Europe and not one is as good as this hotel!…
We absolutely loved NOBU! From the moment we arrived we were warmly greeted. We knew right then the service was going to be first class. Our ambassador Stephanie was amazing. She helped put together a special surprise for my wife ( decorated our bathtub with roses). She was very responsive to all our texts and went above and beyond to make sure our stay was memorable. We loved the restaurants (especially Malibu farms). We would definitely recommend NOBU and Stephanie to our friends and family.
We traveled to Cabos end of August before starting of school, back in the US and our stay in Nobu was beyond exceptional and to a big extent this was bcoz of the amazing service we got from - Perla, our Concierge. She was exceptional in every way possible. Never really thought that this level of service would exist around the US. From the moment we entered to the time we left everything was top notch and everyone made us feel special. We will definitely recommend Nobu for an exceptional vacation and if you do make it to Nobu I do hope you get Perla as your Concierge, she will make your stay everything that you dream of in a vacation.