A Massive thank- you to Alberto (shuttle Driver), Carlos and Eddie (Bellboys at Pacifica) I had the unfortunate luck to have lost my cell phone this evening and these staff went above and beyond to locate it for me. Thank-you does not seem enough … I am truly grateful to the AWESOME staff !!!
My in laws own a time share with Pueblo Bonito Sunset Beach and this is the 5th time we have come down on vacation. This trip was the first time we stayed at the Montecristo Villas since we had a group of 9. We decided against the all-inclusive and elected to cook since we had our own villa and the house had all the amenities you could need. The private pool and hot tub are perfect when you have little kids that love to swim at any and all hours of the day. Typically when staying at the main resort the service levels are top notch and not surprisingly our Elite Butler Alfredo Olguin (for the Montecristo) was not to be outdone. He set up all reservations, transportation, and anything else we needed at the drop of a hat. He treated us like family and by the end of the week we felt as if he was part of our family as well. We also played multiple rounds of golf at Quivira Golf Club (some of the best views of any golf course) and again the service levels are outstanding, especially at the comfort stations. Our main man Arturo cycled between the different comfort stations throughout the week but was always happy to see us, make us his special drink concoctions, listen to some Mexican hits, and encourage a great round of golf. When you have traveled all over and stayed at many resorts you come to realize that the personal touches by the staff are what make the difference and this trip was no exception. Thank you to all the staff at Pueblo Bonito Sunset Beach for making our first family trip outside of the US since COVID hit one to be remembered.…
FANTASTIC !!!! After a Covid delayed trip in January, we were able to reschedule for Thanksgiving week. Wow!! MonteCristo was beautiful. We had 8 people staying in the home and plenty of space. The Infinity pool had to be the #1 attraction especially for my 5 and 7 year old grandchildren. I must say the white glove treatment from Alfredo Olquin, our Elite Butler, made the experience that much better. From our initial check in to the prompt shuttles to the golf course for the guys at 6:30 am, scheduling our Covid tests to securing dinner reservation at the last minute for my son and daughter in law…SUPERB!!!!! Anyone wanting a Mexican vacation with top notch amenities and great staff…..this is the place!! In summary. We received 5 star treatment
Stayed with 8 family members in Montecristo for Thanksgiving week. It has been beyond our expectations for a fun time. Six adults and two kids ages 5 & 7 - great pool time, great family meals, fun game night. Throughout the week, we had the assistance of our Elite Butler, Alfredo Olguin, for any needs we had. He was so helpful from coordinating our villa before we arrived, greeting us as we arrived to get us checked in, arranging early transportation for golf, scheduling our Covid tests and assisting with obtaining the results, and just generally being “on-call” all the time. We truly appreciate his dedication to his job. It makes our vacation amazingly carefree. Our sincerest thank you to him!!
Our Thanksgiving 2021 holiday was beyond expectations and our luxury villa in the Montecristo Estates at Pueblo Bonita was superb. From the beginning, Alfredo Olguin, our Elite Butler made our check-in seamless, ensured all our needs were attended to, and assisted with the Covid testing process to ensure a smooth departure from Mexico. Alfredo and all the staff at PB Montecristo Estates are “The Best in The Business”and I look forward to future vacations in Cabo San Lucas at Pueblo Bonita!