BE TULUM HOTEL - Updated 2020 Prices & Reviews (Mexico)

About

4.5

Excellent

1,130 reviews

Location

Cleanliness

Service

Value

Certificate of Excellence

A happy marriage between nature and construction. A boutique hotel for world travelers seeking for total relaxation. Between the jungle and the sea, 20 comfortable, exquisitely designed rooms to enjoy facing the spectacle of the sea.

Full view

Property amenities

Free parking

Free High Speed Internet (WiFi)

Pool

Free breakfast

Beach

Bicycle rental

Airport transportation

Spa

Free internet

Wifi

Internet

Pool / beach towels

Infinity pool

Outdoor pool

Bar / lounge

Restaurant

Breakfast in the room

Poolside bar

Rooftop bar

Diving

Snorkelling

Couples massage

Facial treatments

Full body massage

Massage

Baggage storage

Concierge

Non-smoking hotel

Dry cleaning

Laundry service

Room features

Air conditioning

Private beach

Private balcony

Room service

Safe

Bottled water

Room types

Ocean view

Non-smoking rooms

Suites

Good to know

HOTEL CLASS

HOTEL STYLE

Luxury

Boutique

Languages Spoken

English, Spanish

Location

Full view

Contact

Carretera Tulum-Boca Paila Km.10, Tulum 77780 Mexico

Name/address in local language

Getting there

Cancun Airport118 kmSee all flights

Aerodromo de Playa Del Carmen67 kmSee all flights

Car HireSee all Tulum car hire

See all nearby hotels

Nearby restaurants

Mexican Experience Tulum

See all nearby restaurants

Nearby attractions

Mulata Tulum

1 review

10 minBars & Clubs

See all nearby attractions

1,130Reviews59Q+A100Room tips

The best place for a honeymoon!

Be Tulum was the perfect place for our honeymoon. The entire property was magical. We felt secluded from the outside world, but we could experience the beauty of both the jungle and ocean. Alejandra was our concierge for our stay, and she was extremely helpful. We coordinated our day excursions and spa services with her, as well as asked her various questions throughout our stay – she was very kind and responsive to all of our questions. The food and beverages at both restaurants – Ocumare (Michelin star) and Maresias – were excellent. Everything is fresh and health conscious, so I didn’t feel bad eating the delicious octopus tacos for lunch every day. The service at both restaurants was great – attentive, quick and friendly. The margaritas were so fresh and delicious that I even asked them for the recipe so I can recreate them at home. We enjoyed waking up every morning to the sounds of nature and walking down to the beautiful beach for breakfast, followed by some lounging on the beach under one of the many cabanas. The pools surrounding the beach property were a welcome refresher after spending time in the sun. The staff was extremely attentive and frequently checked in at the cabanas and by the pool to offer us food & drinks. Our room was awesome (a jungle suite) – plenty of space, hot water, and air conditioning, which can be hard to find in Tulum but was much needed on the hot days. Our bed was so plush and comfortable, and the bathroom was huge with two sinks and a walk-in shower with 2 shower heads. The spa was also excellent – we got the Garden of Yaan treatment and my skin has never felt better. It was a nice way for my wife and I to relax together and enjoy our honeymoon so I would highly recommend getting at least one of the services during your stay. You also get access to the healing water circuit at the spa which is a must! We will definitely be back soon, and we cannot wait to see all of the staff who made our honeymoon so enjoyable.…

Date of stay: October 2019

Value

Rooms

Service

Dear cpowers87, we're delighted to hear from you. We work consistently to improve and keep mesmerizing through our transformative journeys. At Be Tulum every detail is crucial and it is our main purpose to make you feel ignited and inspired. See you in 2020. Best

over rated

Poor management. I asked a question on day 1 and on day 4 I still did not have an answer - this tells me they management/owner/training is not good. The breakfast staff was great and the breakfast was good. Rooms were nice but overpriced for the lack of finish work. It was definitely a jungle look, but needed some attention to detail especially when paying $1000 USD a night. We had a little pool outside our room, but I was not confident swimming in it..something felt dirty about it. I doubt I will be back, seems like what I saw in the area with a few other hotels, may be a bit more simplified, but cost is 1/2 the price. I have the money to pay for pricey places just don't like feeling taken advantage of.

Date of stay: November 2019

Rooms

Location

Service

Poor customer consideration & dirty rooms (sexton from previous clients next to my bed)

we were a little bit disappointed by some little details that shouldn’t happen in a hotel as expensive as the Be (about 1300$ for 2 nights). the last day, when I did a last check of the room before leaving we found a dildo under the bed from the previous occupants of the room. I brought it back to the reception and they just said a shy sorry without nothing more. It is quite disgusting to find that kind of stuff in our room. And I am really asking to myself how the cleaning team clean the room. The same last day, we have decided to sleep a little bit longer and the spa called us about a booking at that time that was not ours. They did a mistake, it happens, but when you are on holiday, you don’t want to be wake up by a phone ringing about a booking for other guests I told these things when we checked out and the front desk team did not see very surprised or sorry about these problems. Then I wrote 2 emails and no answer... I guess it is usual for the Be to let old sex toy next to customer's bed and to let the spa call every single client in the morning, even if they did not bot ANY treatment during their stay...…

Date of stay: December 2019

Location

Service

Sleep Quality

Upscale hotel with a fantastic jungle feel and a great beach

We booked this hotel for a weekend getaway to Tulum purely based on online research having not known anyone that had stayed at the hotel. It was an incredible experience and didn't disappoint! Check in: Upon arrival, the hotel had an incredible jungle feel. We checked in and were offered a welcome drink (a margarita) immediately which was a great start to our vacation! Check-in was at 3pm, but our room was ready shortly after our arrival at ~2pm so we were able to check in early. A member of the front desk staff showed us the pool area and then to our room. The paths on the hotel grounds are incredible and really make you feel like you are in the jungle. During the day its easy to see, at night they light candles/lights along the path and often have incense on the paths (as well as throughout the hotel) which goes along with the general feel of Tulum. Room: We booked a garden view room (which pretty much looks out at the jungle). The room was very clean and had a cool shower both indoors and outdoors, which was our favorite feature! One to note: there isn't a TV in the hotel room, although that didn't bother us. Amenities: The wifi was fast and reliable. Since the hotel is large, there was a different network for the lobby and the room, and sometimes the service at the beach was spotty depending on where you were sitting, but we were generally pleased. The hotel also offers the free use of bikes at your leisure, which was a nice service and we enjoyed taking advantage of in order to explore the area. Beach/Pool: The beach was fantastic. There was plenty of seating that ranged from lounge chairs in the sun, normal chairs/bean bags under umbrellas, to lounge beds under canopies. People do go over early and claim their seats. The beach itself was amazing and the seaweed wasn't a problem at all at this time of year. The pools were also very nice and although we didn't use them, they are right on the beach so is very easy to go from one to the other. Food:The food was delicious. The breakfast that was included in our stay was fantastic and quite comprehensive including coffee/tea, bread basket, fruit plate, an entree, and juice. My boyfriend was able to eat breakfast nachos with his toes in the sand (there are tables at the start of the beach) and was happy as a clam. We also ordered a variety of food/drinks (beers, margaritas, chips/guac) while we were lounging on the beach as well and all of the food was delicious. Check-Out: The hotel is strict about check-out times. When you check in they make you sign a paper saying you agree to vacate the room by noon and they will charge you $80/hour for additional time. We were planning to check out at noon, but were showering/changing just prior to leaving and one of the housekeeping staff actually entered our room unannounced at 11:55am, presumably to clean the room, which as a very awkward encounter. We ended up checking out without a charge at ~12:10pm, but gives you a sense for how strict the hotel is. Further, we asked our tour guide for a day trip to Chichen Itza what the best hotels in Tulum were and he said Be Tulum is one of the best, which validated our decision to stay there. Overall, we thoroughly enjoyed it and would definitely stay there again for our next visit to Tulum!…

Date of stay: November 2019

Value

Location

Service

Thank you so much alexxgeo, Thank you for taking the time to write an opinion about us. It is so pleasant to read such sincere comments. We are very happy to know that you enjoyed your experience and that you plan to visit us again. Until then, we hope that You are enjoying your vacation and we wish you a wonderful 2020. See you soon alexxgeo

Ultimate getaway that tops them all!

My husband surprised me with our stay at Be Tulum for our honeymoon, and the best word I can use to describe the hotel is magical. Having done an incredible job to preserve the breathtaking natural surroundings, we were easily able to unwind, rest, and breathe in the beauty of the earth around us. The beach front was carefully groomed each day, with stunning blue and green waters. I appreciated their every effort to be eco-friendly. Our room was eclectic and wonderfully designed. The perfect space. I wanted to highlight a dear fried we made over the course of our stay. Emmanuel was our server for many of our meals (if not all because the food was just that amazing). He is one of the most hard working men that I know. His hospitality is outstanding- from the moment we met him, he made us feel like family members being hosted in his very own home, not merely guests in a hotel. Emmanuel has a thorough knowledge of each ingredient within every menu item, a warm and kind personality, always joyful, and positive. He even went as far as helping us learn some of the Mayan language, being that he is a Mayan descendant and we were curious to learn more about his culture. By the end of our stay it felt like we had known him forever. We also had an incredibly helpful concierge named Sam. She was the sweetest and most pleasant. Any time we needed help with a booking or additional information she was quick to accomplish it. Sam has vast knowledge about the surrounding areas, the culture, and different languages. She was quick to respond to my messages and made herself available to us at any moment we needed. To say we enjoyed our stay is an understatement!…

Date of stay: November 2019

Value

Rooms

Service

Dear: HestersAdventures We are pleased to know that your stay was very good. Thank you for taking the time to know more about us and share your experience. We hope to see you again if you return to the property! Hope to see you soon!

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Hi, for 2 friends traveling what is a better option the aire or the ocean suite? It seems the ocean suite only has a king bed?

Hi sorry it’s late I’ve only just noticed your question _ as far as I understand the aire suites are located at the highest treetop level so would have a great view- unless the sea view is absolutely the most important thing for you (?) I would take the aire suite every time. Extra space and a plunge pool. You’ll be on the beach most days anyway and it’s a very short walk through the jungle garden as you will discover. Enjoy!

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Hi, we have tried to book the Oceanfront suite for our honeymoon on their website and received an email requesting a copy of the credit card (both sides), passport and a hand written/ signed authorization form to complete the reservation. Can anyone advise if you had to go through this process to finalise your booking as we are extremely uncomfortable providing these documents via email. Any help would be much appreciated!

Hi again, and yes it’s ok to provide them your credit card details. It’s a trustful Resort, we had the best time ever there and they were all very helpful and sooo kind. Enjoy your trip to Tulum ! Best, Coco PS : Try to get KARLA as your personal host, she is great

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Hello, We booked an ocean suite for november. Is Suite 16 or 20 better of the two available? Are the staff very receptive to specific room requests?

Hello, are there banks nearby to withdraw cash/ exchange pesos? I hear that most places only accept cash but I feel uneasy traveling with a bunch of cash the entire trip. How did you manage your money? we are staying for 9 nights.

Take cash with you, cash machine only downtown It is strange but that is the way it is over there

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Hello, can we use your pool area if we have lunch at your restaurant? Thanks!

There is no real pool area. Have lunch and then walk onto the beach. Or go over and sit at the bar Its informal but no real pool seating and scene

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"The rooms are very different. Do your homework before reserving and aim for the top floor rooms. Ground level ones can be darker."

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"Tierra Suite with Plunge pool and outdoor bathtub"

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"make sure to ask for location of the room you book - some amazing locations, and some really bad location."

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"Every room is amazing and secluded with a pool. closer to the ocean is best"

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"Premier suite. All have their own beauty"

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PRICE RANGE

€532 - €1,944 (Based on Average Rates for a Standard Room)

LOCATION

MexicoYucatan PeninsulaQuintana RooRiviera MayaTulum

NUMBER OF ROOMS

20

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Frequently Asked Questions about Be Tulum Hotel

Which popular attractions are close to Be Tulum Hotel?

Nearby attractions include Mulata Tulum (0.8 km).

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What are some of the property amenities at Be Tulum Hotel?

Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.

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What food & drink options are available at Be Tulum Hotel?

Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.

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Is parking available at Be Tulum Hotel?

Yes, free parking is available to guests.

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What are some restaurants close to Be Tulum Hotel?

Conveniently located restaurants include Mulberry Project Tulum, Mexican Experience Tulum, and Loco Tulum.

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Are there opportunities to exercise at Be Tulum Hotel?

Yes, guests have access to a pool during their stay.

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Does Be Tulum Hotel have an airport shuttle?

Yes, Be Tulum Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.

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Are any cleaning services offered at Be Tulum Hotel?

Yes, dry cleaning and laundry service are offered to guests.

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Which languages are spoken by the staff at Be Tulum Hotel?

The staff speaks multiple languages, including English and Spanish.

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Does Be Tulum Hotel have any great views?

Yes, guests often enjoy the ocean view available here.

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