We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Royal Haciendas All Suites Resort & Spa

Save
Share
Cancun-Chetumal Highway Km 289+10, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Hotel direct offer!Package deal
Hotels.com
Snaptravel
Expedia
Booking.com
Trip.com
ZenHotels.com
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (3516)
Pool & Beach (756)
Videos (3)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Read more
Updated 14/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Royal Haciendas All Suites Resort & Spa
Updated 14/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#16 of 296 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
Inspired by the old Mexican haciendas, The Royal Haciendas All Suites Resort & Spa is the perfect hideaway in Playa del Carmen for families, nestled on the shores of a sheltered Caribbean beach within the most prestigious residential golf complex in the Riviera Maya. Our beachfront resort, just 30 minutes from Cancun International Airport, features spacious suites & villas with private balconies by the ocean, surrounded by a beautiful setting to enjoy your vacation with first-class amenities and services. The architecture was designed with your convenience in mind, The Royal Haciendas is not a sprawling resort to get lost or to be explored on golf carts; from the farthest point up to the beach, you will only walk 5 minutes.
Read more
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Canoeing
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Snack bar
Swimup bar
Poolside bar
Diving
Game room
Snorkelling
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Free shuttle or taxi services
Shuttle bus service
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Steam room
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
Show more
Room features
Bathrobes
Air conditioning
Private beach
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Extra long beds
Bath / shower
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Microwave
Oven
Refrigerator
Stovetop
Kitchenware
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
Show more
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Green
Languages Spoken
English, Spanish
Hotel links
Special Offer:Package deal
6509Reviews717Q+A100Room tips
Traveller rating
  • 4,660
  • 1,234
  • 367
  • 138
  • 111
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Rick M wrote a review Yesterday
Whittier, California157 contributions56 helpful votes
+1
After a 7 day stay my final review rated our stay 5 stars. From the time we arrived to the time we left the staff was great and very helpful. Each day our beach front room was cleaned by Briseyda Lopez and she did a great job each time. After some persuading we were able to make reservations at the Kinoko and Los Mureles restaurant both had great food and service. Kinoko can be formal or casual and Los Murrales is more formal. Food portions are on the smaller side at Los Murales but elegant and very tasty! I would rate both of them at 5 stars each. Rooms are very clean and roomy enough for a family of 4 to 5 with plenty of storage for all your baggage and clothing. Showers are roomy enough for anyone with a disability or a wheel chair. Our beach front room is like a small condo with a full size fridge, dishwasher, stove and oven, microwave and a kitchen sink. The seaweed at this time of the year is still and issue but the hotel does what they can to clean up daily. After my 1st review of this hotel I would come back for another vacation.
Read more
Date of stay: June 2021Trip type: Travelled with family
Room Tip: Bring plenty of smaller bills for tips, I don’t think tips are required but when you get great...
See more room tips
Helpful
Share
Joan L wrote a review 10 Jun
1 contribution
Stayed in a beautiful spacious suite for a week, and paid for the all inclusive meals - totally worth it! Enjoyed great meals at the various restaurants, spectacular views, friendly staff. Has something for everyone in your family! Enjoyed mornings walking the beach or water aerobics, afternoons playing Mexican Bingo with Jojo or Sol Grill with Aaron. Japanese dinner at Kinoko with Genaro. Want to come back again and bring the kids!
Read more
Date of stay: April 2021
Location
Cleanliness
Service
Room Tip: Make restaurant reservations if one is an early eater.
See more room tips
Helpful
Share
Response from Sandra Riveros, Other at The Royal Haciendas All Suites Resort & Spa
Responded yesterday
Dear joanlines808, Thank you so much for taking the time to review your recent vacation stay with us. We couldn’t be happier to see that your time spent with us was an amazing experience. We are honored that you would choose to stay with us again. We will see you then! Best Regards
Read more
Sheldon G wrote a review 10 Jun
2 contributions
Front desk/members lounge/manager Alfredo Salvatierra was great. He was welcoming, provided excellent service and helped us with travel information that we did not know about. He made our vacation a great experience, particularly during covid.
Read more
Date of stay: June 2021Trip type: Travelled with family
Helpful
Share
Response from Sandra Riveros, Other at The Royal Haciendas All Suites Resort & Spa
Responded yesterday
Dear Sheldon G, Thank you for taking the time to review your stay with us. We're convinced that our staff is the most important asset in our company since their interaction with our guests makes possible what we like to call "The Royal Experience". We're glad to learn you've enjoyed your stay at our resort and we look forward to welcoming you back soon. Warm regards.
Read more
Meli H wrote a review 9 Jun
2 contributions2 helpful votes
We love the Royal Haciendas. All of the staff is first rate. They are so very accomodating and helpful and go above and beyond to make your stay memorable. Our son LOVED the new kids' waterpark. The resort has an employee out there with the children to supervise. Well, Alejandro (Alex) went above and beyond "supervising" our son (even though our son did not partake of the "Kids Club" paid experience). Alejandro entertained and played with him (and the other little ones) for hours on end! They ran around and played different games in the splash pad. He tired those kids out, who then slept great at night LOL! My son would eagerly wake up and look outside our balcony, scanning the kiddie waterpark for Alejandro. The other ladies were also awesome but I cannot explain why my son bonded with Alejandro. Who knows. Perhaps he has a way with kids. Thank you, Alejandro, for going above and beyond. YOU ARE THE BEST!
Read more
Date of stay: June 2021
Location
Cleanliness
Service
Helpful
Share
Nadya T wrote a review 7 Jun
3 contributions
My Husband and I stayed here for 7 days 1st week of June. They try and maintain covid measures masks indoors and temperature check when you arrive. but not all guests abide by wearing masks indoors. They administer the Covid test to return to US on site so that is a perk! They do need more staff taking pool and beach orders there is like one guy for all beach orders so you have a 30/40 minute wait on your drink and food, if you are able to get an order in. What stood out above it all was the cleaning staff- Victor HUGO cleaned our room daily and WOW what attention to detail our room was so sparkling clean everyday! Give him a promotion!!! The pizza restaurant is really good and totally recommend! Overall a very comfortable stay and very relaxing!
Read more
Date of stay: June 2021Trip type: Travelled as a couple
Helpful
Share
Response from Sandra Riveros, Other at The Royal Haciendas All Suites Resort & Spa
Responded yesterday
Dear nadyabt4: Thank you for taking the time to post your review about our resort. We apologize for not meeting your expectations. We're in the process of hiring new personnel to alleviate the workload and keep up with the current demand. We take pride in our resort's cleanliness and for us is rewarding to learn you've noticed it during your recent visit. We appreciate your comments and we hope to see you again soon! Warm regards.
Read more
Previous
123456
PRICE RANGE
US$131 - US$653 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the royal haciendas hotel playa del carmen, royal haciendas hotel, royal haciendas playa del carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
504
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about The Royal Haciendas All Suites Resort & Spa
Which popular attractions are close to The Royal Haciendas All Suites Resort & Spa?
Nearby attractions include Quinta Avenida (4.5 km), Playacrawl (4.4 km), and 3D Museum of Wonders (4.6 km).
What are some of the property amenities at The Royal Haciendas All Suites Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at The Royal Haciendas All Suites Resort & Spa?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at The Royal Haciendas All Suites Resort & Spa?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Royal Haciendas All Suites Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to The Royal Haciendas All Suites Resort & Spa?
Conveniently located restaurants include Ferron's Jerk Chicken, Nørdic, and Zitla Ceiba.
Are there opportunities to exercise at The Royal Haciendas All Suites Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at The Royal Haciendas All Suites Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does The Royal Haciendas All Suites Resort & Spa offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Royal Haciendas All Suites Resort & Spa?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Royal Haciendas All Suites Resort & Spa?
Many travellers enjoy visiting Zona Arqueológica Playa del Carmen (5.6 km).