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Hotel Riu Palace Riviera Maya

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Avenida Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. Fase II Solidaridad, Playa del Carmen 77710 Mexico
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US$296
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Free cancellation until 26/10/21
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Traveller (8047)
Pool & Beach (1818)
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Palace Riviera Maya
Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#64 of 310 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travellers' Choice
The All Inclusive 24h Hotel Riu Palace Riviera Maya, completely renovated in 2019, opens all year round and is located directly on the white, sandy beach of the Playacar residential estate, along with the Riu Palace Mexico, Riu Playacar, Riu Yucatan and Riu Tequila hotels. Riu Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. The location is ideal due to its proximity to Playa del Carmen (2km), Cancún (60km) and Cancún International Airport (CUN) (55km) and invites you to explore the area. The hotel has 460 cozily furnished rooms with free WiFi and offers many amenities. Relax in our spa or get in shape at the gym. 3 outdoor pools, one of them with swim-up bar, and 1 children's pool with slides. For the youngest guests, RiuLand kids’ club (4-7 & 8-12 years old). For adults, daytime and evening entertainment, discotheque and access to the renowned Riu Get Together Parties. For lovers of gastronomy, live cooking stations at our main buffet, Fusion, Italian, Mexican, Japanese and Steakhouse specialty restaurants as well as 5 bars.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Boating
Indoor play area for children
Parking
Wifi
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Outdoor dining area
Snack bar
Swimup bar
Poolside bar
Canoeing
Diving
Snorkelling
Water sport equipment rentals
Windsurfing
Entertainment staff
Evening entertainment
Karaoke
Waterslide
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Highchairs available
Car hire
Taxi service
Spa
Foot massage
Head massage
Massage
Salon
Steam room
Currency exchange
Gift shop
Shops
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Minibar
Cable / satellite TV
Bidet
Private balcony
Room service
Safe
Sofa
Telephone
Iron
Wake-up service / alarm clock
Flatscreen TV
Bath / shower
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Family Resort
Languages Spoken
English, Spanish
6916Reviews965Q+A100Room tips
Traveller rating
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Popular mentions
ginger5107 wrote a review Yesterday
1 contribution
This was truly the most beautiful, clean place in which I have ever stayed! I loved every moment of my time here! I will definitely stay here the next time I come to Mexico! All of the staff people were so friendly and helpful!
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Review collected in partnership with riu.com
Date of stay: October 2021
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Chuck C wrote a review 20 Oct
2 contributions3 helpful votes
Our fourth visit, first since their renovation. Different look with the same fantastic service. Excellent staff constantly looking to make theirs guests stay memorable. The bars were staffed with enough bartenders to ensure there were no lines building. The servers were energetic and constantly coming by to see if you needed anything. Joe was pushing around his mini-bar making any type of drink, with the exception of frozen, you wanted. He had beer iced in cans which was great in the heat. We remembered Victor from our previous visits. The guy runs the equivalent of a marathon while taking drink orders pool side. Only two negatives about the pool area. The pool swim up bar was too small. Far too crowded with drunks for our liking. The were too many kids running around. I don’t recall seeing this many 10 year old to early teen kids on our previous visits. They were pretty much uncontrolled which is the fault of their parents. Regardless, there were too many of them showing no concern for anyone else in the pool. The beach area was clean and well maintained. The breakfast buffet was good. We were usually there shortly after opening so everything was stocked and hot. We only did the dinner buffet once. Not really impressed with it. It was okay but found no reason to go a second time. The specialty restaurants were much better with Agave and Steakhouse being our favorites. Our least favorite was the Italian. Nothing really Italian about out it. The entertainment was pretty much the same as in our previous visits. The outside stage performers were far better than the 9:30 stage shows. Stage shows were pretty lame. It was still a relaxing way to spend the evening. Once again, the table servers made sure you always had a drink in your hand. We will definitely be back in 2022.
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Date of stay: October 2021Trip type: Travelled as a couple
Room Tip: It’s a little less noisy in the evening if your room is closer to the pool area. We upgraded ours...
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lgandywills wrote a review 16 Oct
Stephenville, Texas10 contributions8 helpful votes
Service was exemplary in all restaurants, bars, rooms and at the front desk. Food was excellent. The icing on the cake was, as always, the greetings we always receive at the front door, welcoming us home. Paulinho and Dabi are the most amazing representatives of Riu. They greet everyone with more enthusiasm than I’ve experienced in any resort and set the tone for your stay. We look forward to our return in March.
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Review collected in partnership with riu.com
Date of stay: September 2021
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1neil2021 wrote a review 16 Oct
1 contribution
Great experience from start to finish. Beach had some seaweed first couple of days but hotel and staff were as always very welcoming! Stayed at this location many times it's revamp took some character away but never the less a great trip.
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Review collected in partnership with riu.com
Date of stay: October 2021
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Joris_1980 wrote a review 16 Oct
Geraardsbergen, Belgium11 contributions6 helpful votes
Don’t like the renovations. This was a classic Riu palace hotel with an intimate atmosphere. Especially the pool area which is now completely new-built. It’s just a regular rectangle pool which you can find in your home town. No special form or exotic atmosphere like other resorts in the Caribbean. The same with the pool bar. I liked the hotel so much in the past but will book another one in the future and for sure no Riu anymore.
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Date of stay: October 2021Trip type: Travelled as a couple
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Riviera Maya
Responded 2 days ago
Dear Joris, Thank you for returning to us and providing us this valuable feedback As you might know, our goal is to provide wonderful memories. For our complete refurbishment in winter 2019, we designed every area and every service of our hotel with the aim to offer a quality holiday experience. We sincerely apologize that we were unable to provide you with the exceptional stay you have come to expect from our hotel as you are not satisfied with the results of the refurbishment. Your opinion is important to us, but you can certainly understand that as for a company there are things you can change to improve and there are also other things you don't want to change when you know the majority of guests are very happy with it. It is a pity that our new concept no longer suits you, and we hope to have the possibility to welcome you back to one of our worldwide available hotels in the future. Kind regards Hotel Riu Palace Riviera Maya Online Reputation Manager
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PRICE RANGE
US$195 - US$456 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
riu palace riviera maya hotel playa del carmen, riu riviera maya
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
460
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Frequently Asked Questions about Hotel Riu Palace Riviera Maya
Which popular attractions are close to Hotel Riu Palace Riviera Maya?
Nearby attractions include Plaza Playacar (0.5 km), Zona Arqueológica Playa del Carmen (1.1 km), and Piste Cyclable sur Paseo Xaman-Ha (0.9 km).
What are some of the property amenities at Hotel Riu Palace Riviera Maya?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Hotel Riu Palace Riviera Maya?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Riu Palace Riviera Maya?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hotel Riu Palace Riviera Maya?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Riu Palace Riviera Maya?
Conveniently located restaurants include Lara & Luca, Casa Rivieras, and Perché No Restaurante Pizzería.
Are there opportunities to exercise at Hotel Riu Palace Riviera Maya?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Which languages are spoken by the staff at Hotel Riu Palace Riviera Maya?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel Riu Palace Riviera Maya?
Many travellers enjoy visiting Zona Arqueológica Playa del Carmen (1.1 km).
Does Hotel Riu Palace Riviera Maya have any great views?
Yes, guests often enjoy the bay view available here.
Is Hotel Riu Palace Riviera Maya accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.