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Hotel Hacienda del Caribe

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Calle 2 Between Avenida 5 and 10, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (284)
360
Panoramas (46)
Room & Suite (238)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 26/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Hacienda del Caribe
Updated 26/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#131 of 295 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Hotel characterized by a Mexican style created to meet the needs of the traveler who appreciates the best quality, privacy and personalized service in a world full of details with flavored Mexico. Hacienda del Caribe is a small hotel so that each of our 34 rooms have charm and personality. We invite you to discover Hacienda del Caribe where serving you is a privilege!
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Full view
Property amenities
Wifi
Pool
Pool / beach towels
Bar / lounge
Airport transportation
Baggage storage
Non-smoking hotel
24-hour front desk
Outdoor pool
Restaurant
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Room features
Air conditioning
Private balcony
Safe
Bottled water
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quaint
Mid-range
Languages Spoken
English, French, Spanish, Italian and 1 more
442Reviews38Q+A43Room tips
Traveller rating
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Popular mentions
Hotelsurveyor wrote a review Feb 2021
Stockholm, Sweden22 contributions36 helpful votes
Horrible attitude! I booked a hotel for New Year and I was very specific about what kind of room I wanted. I also double checked with the booking agent that it would receive the right room. Everything seemed perfect until arrival. I received a completely different room from the one I booked. I made a complaint, but the hotel management/owner was very arrogant and neglected my complaint. Reading other reviews about this hotel, it seems to be a system they have to attract guests.
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Date of stay: December 2020
1 Helpful vote
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Response from Paulina Montaño, Ventas at Hotel Hacienda del Caribe
Responded 3 Feb 2021
Hola Thank you for your comments
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VegasRocks702 wrote a review Dec 2020
Las Vegas, Nevada69 contributions21 helpful votes
This was a great place to stay! Beautiful on the inside and within walking distance to shops, restaurants, and the beach. The only downside we found is that it is a little tough to get to as there is a beautification project ongoing so you cannot just drive up to the place and there is no parking. If you use The Waze app on your phone you will find this place no problemo and you can ask it to find you parking nearby. We found a place right around the corner that had secure parking for 200 pesos a day. There is a swimming pool and the beach is just a few minutes walk from the hotel as is the bus station and the ferry station. We liked this place so much the guys stayed there again on their way home. Great place! I will stay there again for sure! Thank you so much for a wonderful stay!
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Date of stay: December 2020Trip type: Travelled with family
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Response from Paulina Montaño, Ventas at Hotel Hacienda del Caribe
Responded 2 Feb 2021
¡Hola! Thank you so much for your comments, this is your home away from home. We look forward to hosting you
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RogerC wrote a review Dec 2020
Nashville, Tennessee1 contribution
Great little hotel in Playa. Right off 5th Avenue and a few blocks from the Cozumel ferry. Large spacious clean rooms with balconies, good AC, and bathrooms. Rooms are quiet with no real street noise. Great value for the price. The managers are fantastic especially Ruben who was courteous and extremely helpful.
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Date of stay: December 2020Trip type: Travelled with friends
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Response from Paulina Montaño, Ventas at Hotel Hacienda del Caribe
Responded 3 Dec 2020
Hola!!! Thank you for your comments, we are just in the heart of Playa del Carmen, this is your home awy from home. We look forward to hosting you!!!! May you have merry Christmas !!!
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Jora X wrote a review Oct 2020
Paris, France45 contributions13 helpful votes
Charged me 13 euros more than booking because they do not have the same exchange rate. Abandoned me in the hotel during the storm. Don't care about your safety but only the money. Internet not working in the rooms but only in the main loby. No hot water..
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Date of stay: October 2020Trip type: Travelled solo
1 Helpful vote
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Response from Paulina Montaño, Ventas at Hotel Hacienda del Caribe
Responded 10 Nov 2020
Hola. Thank you for your comment. FIRST, we never charge $13 euros extras, we charge what booking.com indicated, SECOND, the price is in dollars, no euros, if you had the price in euros is an aprox that Booking.com let you see, when the personal talked to you that you can change the euro to dollar in the exchange house, you didn´t change in dollars, you changed in pesos. THIRD, It was lasminute decision, because we got inform at very end that the hurricane was comming stronger than thought it FOURTH. When you back to the hotel, the personal ask you that you need to get your stuff and somebody picked you up in the lobby but you said NO, when you saw that the hurracane was coming so hard, you made the decision of change the hotel, so in this case we could not expose to a human life. Warm Regards, And thank you for all your unfare comments in all social media. Take care.
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airamSydney wrote a review Mar 2020
Sydney176 contributions126 helpful votes
We were part of a group of 42 Australians on a 20 day Best of Mexico by tripadeal. This is the best Hotel we stayed during our entire stay in Mexico. The room had two double beds and was large and clean. The toilet was quite large, except that you had to climb a high step to shower in the bath tub. Breakfast was provided next door but it was limited. You had to sign a paper, two signatures required at Reception to obtain the key to room. We had to obtain a ticket from Reception to present at the Restaurant next door for breakfast. Very central and walking distance to the beach. Had to run the gauntlet of vendors selling excursions etc, some of whom were rather rude. The music, at night, was loud but we were able to sleep well as the beds were comfortable.
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Date of stay: March 2020
Value
Cleanliness
Service
1 Helpful vote
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Response from Paulina Montaño, Ventas at Hotel Hacienda del Caribe
Responded 19 Mar 2020
Hello! Thank you so much for your comments, we are so happy you chose the right hotel for your perfect vacations, if you want to see the city this hotel es perfect , everything is walking distance. Remember we have promotions in our social media. We look forward to hosting you! Serving you is a privilege!
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PRICE RANGE
US$26 - US$77 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hacienda del caribe hotel, hacienda del caribe playa carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
34
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Frequently Asked Questions about Hotel Hacienda del Caribe
Which popular attractions are close to Hotel Hacienda del Caribe?
Nearby attractions include Quinta Avenida (0.4 km), 3D Museum of Wonders (0.4 km), and L'Ambassade (0.4 km).
What are some of the property amenities at Hotel Hacienda del Caribe?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at Hotel Hacienda del Caribe?
Guests can enjoy an on-site restaurant and a lounge during their stay.
What are some restaurants close to Hotel Hacienda del Caribe?
Conveniently located restaurants include Nørdic, Senor Frog's Playa del Carmen, and Osteria De Roma.
Are there opportunities to exercise at Hotel Hacienda del Caribe?
Yes, guests have access to a pool during their stay.
Does Hotel Hacienda del Caribe have an airport shuttle?
Yes, Hotel Hacienda del Caribe offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Hotel Hacienda del Caribe located near the city centre?
Yes, it is 0.9 km away from the centre of Playa del Carmen.
Which languages are spoken by the staff at Hotel Hacienda del Caribe?
The staff speaks multiple languages, including English, Spanish, French, Italian, and Portuguese.
Are there any historical sites close to Hotel Hacienda del Caribe?
Many travellers enjoy visiting Zona Arqueológica Playa del Carmen (0.7 km).