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Carretera Federal Chetumal, Km. 299, Playa del Carmen 77710 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
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US$305
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Traveller (11876)
Pool & Beach (2720)
Videos (2)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 15/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Ocean Maya Royale
Updated 15/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#39 of 310 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travellers' Choice
All-inclusive luxury in an intimate Caribbean setting, in the heart of the Riviera Maya. Ocean Maya Royale is a luxury all-inclusive beachfront resort in Riviera Maya, in the heart of the Mexican Caribbean. Offering intimate settings and lush tropical landscapes, this Caribbean gem is very close to Playa del Carmen, Tulum, Cozumel and Cancun. Relax and enjoy our Despacio Spa, two swimming pools, exclusive south beach section featuring Balinese sun beds, Dive It! Watersports center and our a la carte restaurants, where you can taste the best International cuisine, including our new beachfront La Dolce Vita restaurant. Ocean Maya Royale is exclusively an Adults Only resort, a perfect retreat for couples, honeymooners and any one over the age of 18 looking for a more relaxing and sofisticated Caribbean experience.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Taxi service
Parking
Wifi
Pool / beach towels
Adult pool
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Fishing
Table tennis
Nightclub / DJ
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Bay View
Languages Spoken
French, Spanish
Hotel links
Special Offer:25% Off + Wine Bottle
9894Reviews2627Q+A100Room tips
Traveller rating
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Popular mentions
Dasha D wrote a review 20 Oct
1 contribution
Awesome vacation, great hotel .Wery lovely stuff. Special thanks to entertainment teem, especially to Manual ,Alexis and Eddie.They tryllu made our vacation experience memorable and fun .Highly recommend Ocean Maya Royal.
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Date of stay: October 2021Trip type: Travelled with friends
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MrsBlackson wrote a review Aug 2021
Brooklyn, New York63 contributions23 helpful votes
+1
Hotel's Favourite
Ok, this was an experience! I will try to cover as much as I can. Let me just start with the bad, and the biggest complaint I see in reviews. SEAWEED, there is NOTHING anyone anywhere can do about this. They have staff shoveling it off the beach before the sun rises. Mother nature brings it back faster than they can load it. The smell is a bit annoying but the bartenders seem like they are on a mission to keep you drunk so just drink and you wont smell a thing. If you can do without the ocean water you will be fine, if the beach is a must you can enjoy the sand or fight thru the seaweed OR walk a little under a mile and you'll be able to enter the water freely. Food: I am a vegan so I am always bothered by the lack of options, however this was NOT the case, I particularly enjoyed the buffet. We also dines at the Blue Moon which was super "fancy" but not quite my cup of tea. If you like to dress up and fine dine then this would be great. Room service is timely and tasty! They have the best ceviche I have eaten in YEARS. Activities/Entertainment ... I give them a 9/10 ... maybe because I wanted them to KEEP GOING lol ... I was booked into villa #12 which gave m e pool/beach access - perfect room, anything along 12 (10, 11 etc) are perfect but a walk back to the reception area, buffet and nightly entertainment. Great room, large enough bathroom and all the amenities with daily turn down service. The grounds are well manicured and every fifteen feet there's something to take a picture in front of Two pools, a calm one and of course the one with the swim up bar is party central. Did I mention the drinks will get you drunk? Not watered down AT ALL. The staff are all great. Now they will tell you when you check in, do not feed the animals - they are annoying but hey ... its the tropics .. .and I stomped my foot twice and they went about their business. I will DEFINITELY stay here again ... had a great time, HIGHLY recommend
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Date of stay: July 2021Trip type: Travelled as a couple
4 Helpful votes
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Response from Ocean Hotels, General Manager at Ocean Maya Royale
Responded 3 Aug 2021
Dear MrsBlackson At OMR our goal is to meet and exceed our guests' expectations, therefore, we are thrilled to know through your comments that we have achieved our commitment. It really pleases us to know that you enjoyed our gastronomic offer, facilities and the great service of our staff. Thank you so much for recommending us with your friends and family. We are truly looking forward to hosting you again very soon. -Ocean Maya Royale
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Ryan H wrote a review 20 Oct
Brantford, Canada152 contributions62 helpful votes
Stayed here for 4 days and overall had a great trip. This was our first time here but have been to Mexico many times before staying at other resorts. I'll try to break down my thoughts into sections. Check-in: Easy. Took all of 5 minutes. Had to sign a few documents and away we went. We checked in around 2pm and our room was ready which was great. We also changed some larger bills (Pesos) into smaller bills at reception and it was never an issue. Room: Stayed in an ocean view room. Building 10. Room 1006 which is on the second floor. Nice view of the ocean, but it is very close to the pool. If you are into a quiet afternoon nap, stay away from the pool. Music is loud and there are lots of activities happening the afternoon so it won't be quiet. The room itself was very nice. The bed was comfortable although I was not a fan of the pillows, but that is a personal preference. My only two gripes with the room was that the chair was stained which was a bit gross because I have a feeling I know what the stain was (I won't be repeating it here) lol, and the water pressure was terrible. However we did always have hot water so that was great. Both are little issues and did not distract from a comfortable, clean room. Food: We ate at the buffet, the Italian and the Mexican restaurants. All are very good. I personally did not like my food at the Italian, but again that sort of thing is subjective, so take it with a grain of salt. I did notice at the main buffet that items that had run out were not replenished quickly at all. That would really be my only complaint on the food. Pools: Nice and clean. 2 pools at the resort. Quiet and party, although quiet is right beside the party pool, so not sure how quiet it would be! The party pool has a swim up bar. This is the pool where all the activities happen throughout the day. Both pools are clean and I saw staff vacuuming and checking the water chemistry every day. There was plenty of seating around both pools with umbrellas and we never had to have our towels on chairs at the crack of dawn to secure a seat which was great. This may be due to the resort not being at full capacity right now though. Lobby: Plenty of seating both indoors and outside. The lobby bar is great and this is where Mike's coffee shop is located. For some bizarre reason it doesn't open until 3pm. Coffee and Mike's is amazing! Best cappuccino ever. I found the seating in the lobby to be a bit worn and stained. There are white couches which obviously being white won't hold up over time and you can see they are not. Time to replace, but other than that, not negative to say. Staff: Like other reviews have stated it is the staff at this resort that really make it special. Never ran into a staff member that wasn't eager to help and very friendly. Please tip them generously when you go if you feel the same way! I found most staff that I interacted with spoke English fairly well, and some perfectly. Never had a language barrier. Beach: Didn't really relax or swim at the beach, but we did walk it a few times and it was very nice. Staff are out each morning raking up the seaweed (although there wasn't a lot during our stay) and raking the beach! Seriously, they were raking the beach everyday by hand. That seems crazy to me, but was a great touch. Covid: There seems to be plenty of daily cleaning at the resort. Wiping down high touch surfaces, etc. Entering a restaurant requires a digital temp check on the wrist and masks to be worn while not seated at your table. At the buffet you must wear a plastic disposable glove (provided) on your one hand you will be using to "scoop" your food. Seemed silly to me at first, but actually I think it is a great idea. Overall, I would not hesitate to recommend this resort to anyone. You will certainly enjoy yourself based on my experience here.
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Date of stay: October 2021
Location
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Sleep Quality
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FranciscaCosta wrote a review 20 Oct
Northern Portugal, Portugal15 contributions22 helpful votes
Great resort. The staff is really helpful and polite. The food is amazing. Lots of restaurant options inside the resort and all is well prepared and fresh. The premises are clean and well kept at all times. Pool is incredible and the beach of the hotel is small but very very pleasant. I would definetely recommend this resort.
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Date of stay: October 2021Trip type: Travelled as a couple
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Response from Ocean Hotels, General Manager at Ocean Maya Royale
Responded 2 days ago
Dear FranciscaCosta Thank you for choosing OMR as the host of your recent vacation in Mexico. We are glad to know through your comments that your experience was above your expectations thanks to the friendliness of our staff and our gastronomic offer. Thank you so much for recommending us. We really hope to host another vacation of yours. -Ocean Maya Royale
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Wendy N wrote a review 19 Oct
Kitchener, Canada19 contributions21 helpful votes
The entertainment staff always tru to involve as many guests for the games and make sure that fun is had bu all Thank you to Manuel, Octavia, Eddie,Andrea, Naomi and Alein for a great holiday We will be back!
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Date of stay: October 2021Trip type: Travelled as a couple
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Response from Ocean Hotels, General Manager at Ocean Maya Royale
Responded 2 days ago
Dear Wendy N We thank you so much for your loyalty. It is rewarding to receive your comments regarding your experience with our entertainment staff. Thank you so much for your preference. We are looking forward to hosting your next vacation with us. -Ocean Maya Royale
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PRICE RANGE
US$153 - US$322 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ocean maya royale hotel playa del carmen, ocean maya hotel, ocean maya playa del carmen, hacienda maya
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
320
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Frequently Asked Questions about Ocean Maya Royale
Which popular attractions are close to Ocean Maya Royale?
Nearby attractions include Playa Punta Esmeralda (6.6 km), Punta Venado Bike Park (6.9 km), and Kravans Transportacion y Logistica (6.9 km).
What are some of the property amenities at Ocean Maya Royale?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Ocean Maya Royale?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Ocean Maya Royale?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Ocean Maya Royale?
Yes, free parking is available to guests.
What are some restaurants close to Ocean Maya Royale?
Conveniently located restaurants include MVNGATA Beach Club & Rooftop, Coco's Cabanas, and Pavo Real by the Sea.
Are there opportunities to exercise at Ocean Maya Royale?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Are any cleaning services offered at Ocean Maya Royale?
Yes, dry cleaning and laundry service are offered to guests.
Does Ocean Maya Royale offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Ocean Maya Royale?
The staff speaks multiple languages, including Spanish and French.
Are there any historical sites close to Ocean Maya Royale?
Many travellers enjoy visiting Zona Arqueológica Playa del Carmen (11.0 km).