VICEROY RIVIERA MAYA

About

4.5

Excellent

1,515 reviews

Location

Cleanliness

Service

Value

Certificate of Excellence

Located just 35 minutes from Cancun International Airport and three miles from popular Playa del Carmen, Viceroy Riviera Maya is a serene hideaway set on the turquoise Caribbean amid a lush jungle ambiance. Recently named the #1 Mexican Resort hotel by Travel and Leisure's World's Best Awards and has claimed the #20 spot on Top 100 hotels in the World list, Viceroy offers world-class amenities, personalized pampering, exquisitely appointed villa accommodations with private patio and plunge pool and refined Mexican cuisine accented with international touches at La Marea. Mayan influences abound, from the Mayan Blessing performed on arrival by the resort’s Shaman to the Mayan healing techniques offered at the award-winning spa.

Room & Suite (521)521

Full view

Property amenities

Parking

Free High Speed Internet (WiFi)

Pool

Sauna

Bar / lounge

Beach

Diving

Airport transportation

Free internet

Wifi

Internet

Hot bath

Adult pool

Outdoor pool

Heated pool

Private pool

Restaurant

Breakfast available

Breakfast in the room

Poolside bar

Spa

Couples massage

Facial treatments

Foot massage

Adults only

Baggage storage

Concierge

Currency exchange

Butler service

Dry cleaning

Laundry service

Room features

Air conditioning

Housekeeping

Private balcony

Room service

Safe

Minibar

Flatscreen TV

Room types

Ocean view

Non-smoking rooms

Suites

Good to know

HOTEL CLASS

HOTEL STYLE

Boutique

Charming

Hotel links

Visit hotel website

Offers & Announcements:3rd Night Free

Hotel deals

Location

Full view

Contact

Playa Xcalacoco Frac 7, Playa del Carmen 77710 Mexico

Name/address in local language

00 52 984 877 3000

Getting there

Cancun Airport45 kmSee all flights

Aerodromo de Playa Del Carmen7 kmSee all flights

Car HireSee all Playa del Carmen car hire

See all nearby hotels

Nearby restaurants

Coco's Cabanas

261 reviews

2 minItalian

Koh Thai - Wok Cuisine

See all nearby restaurants

1,515Reviews136Q+A100Room tips

Beautiful Property

This really is a beautiful boutique hotel. Our room was right on the beach with steps down to loungers. Service was excellent, food just ok. Views and location of beach suites stunning. Needs something in the evenings just to draw guests to the bar area - extremely quiet

Date of stay: January 2020

Value

Rooms

Service

Room Tip: Rooms by the beach to avoid mosquitos

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Hotel's Favourite

Beautiful Getaway

LOVED this hotel! WOW! It's nestled into the beach and jungle away from the hustle and bustle of Playa Del Carmen but still close enough via taxi ride or long beach walk to all the action. The rooms are so romantic and well thought out. Can't say enough kind things about the staff, Pepe the server at the beach/pool area was incredible! Also, their spa will take your breath away. My boyfriend and I did the lovers massage ritual and left feeling so connected and relaxed.. HIGHLY recommend. Their food is amazing, especially the fish tacos. If you're looking for a romantic, secluded oasis but still close to it all, this is your place! Thank you Viceroy Riveria Maya, we will most definitely be back :)

Date of stay: May 2019

Value

Location

Service

Trip type: Travelled as a couple

Room Tip: Ask for a suite with close proximity to pool/beach/restaurants. We stayed in room 12, absolutely...

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Dear Wanderlust52634, Thank you for sharing your experience at Viceroy Riviera Maya. We are pleased to know that you had a delightful stay and greatly appreciate your kind compliments about our room, spa, and the food. I am glad to hear that meet your expectations. In addition, we appreciate the special mention of our colleague Pepe. It is indeed our pleasure to take care of you and we look forward to welcoming you back to our hotel soon. Best regards, Pedro Lara General Manager

Mixed feelings

I have mixed feelings about my stay here. My friend and I came for a relaxing long weekend, so we only had 3.5 days. I’ll start with the good: the restaurant staff and overall all the staff were amazing, attentive and enthusiastic. Loved Pepe who often looked after us at the beach and Our concierge/butler that checked us in and generally looked after us was incredible. I had an amazing “trilogy” massage at the spa. The resort is also beautiful. And one evening I wasn’t feeling the best, they organized the pharmacy to bring me some meds. That was very appreciated. The breakfast was great, we had lunch there one day and it was good, but see more food comments below. However, a few things were not awesome, Upon arrival the room we reserved was not actually reserved and was unavailable, so we spent time trying to resolve this, we never did get the room we booked. Our spa appts that we booked 3 weeks in advance and had a confirmation for, never actually got booked, we spent over an hour trying to resolve this. They did comp us our service and that was appreciated. A couple of people on the concierge team were terrible, they couldn’t have sold us an excursion if their life depended on it, they didn’t seem to know anything, not even reccos for restaurants. Luckily the concierge who generally looked after us was very helpful. We had dinner one evening at the resort it was their “beach BBQ” the salad was delicious, the rest was tasteless and bland. For the price, totally not worth it. It put us off having dinner there the rest of our stay. Overall we did have a fun time. I’m fortunate to be able to visit places like this and I never like to complain, I’m hoping the comments can be used constructively. I guess I just excepted a tiny bit more in the details for a 5* resort. …

Date of stay: January 2020Trip type: Travelled with friends

+1

Awesome Experience!!

My husband and I stayed at the Viceroy Riviera Maya three years ago for his birthday and had the best experience. When we made a last minute decision to go to Mexico just before the holidays this year, we were pleasantly surprised that they had availability. It was after we arrived for our stay that we learned about the land issue and subsequent closure/construction that you probably read about in previous reviews. Although these issues presented problems for previous guests, everything felt resolved and back on track when we arrived. The rooms at the Viceroy are spacious and beautiful, the property is well-maintained, the food is delicious, and the service at the beach is attentive but not overbearing. We've stayed at a number of nice hotels in the Riviera Maya area including the Rosewood and Banyan Tree properties at Mayakoba. I would hesitate to say that the Viceroy is exactly on par with these establishments, but it is very very close. If I had one complaint about the Viceroy it is that the hotel next door is loud. They play music on the beach all day long and it (or more technically the bass) can be heard on the Viceroy beach. It bothered me, but might not bother someone else. Regardless, we will definitely go back.…

Date of stay: December 2019

Rooms

Service

Sleep Quality

Never disappoints

This was our 3rd (4th?) visit to this property and I now officially never want to stay anywhere else in Playa del Carmen (we've tried). The staff is impeccable - from Jonathan who welcomed us to Pepe and the incredible hospitality staff on the beach, in the restaurants, and in the spa, there are too many to name. The privacy and intimacy of every villa is amazing. Romantic and lovely. The beach is pristine. The food is very high quality (and justifiably priced like it). There is just nothing this place misses on. Attention to detail in all things.

Date of stay: January 2020

Location

Service

Sleep Quality

Room Tip: "Upgraded" beachfront rooms may have less privacy as you can see from the beach.

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Does anyone know if the hotel has reopened, and what happened? We were considering this for a vacation in July 2020 but we are now leary. Hoping to hear it has reopened. Thanks!

Dear 669 andieh, We are pleased to announce that The Caribbean coast of Mexico’s Yucatan Peninsula is about to become even more captivating: Viceroy Riviera Maya was reopened on December 16 with all-new experiences and amenities that bring the region’s beauty, flavors and restorative spirit to life. Guests are now also able to find solace and rejuvenation on a new pier, which offers unprecedented views of the Caribbean Sea and will be available for romantic private dinners, yoga classes and mezcal tastings. Continuing the spirit of culinary discovery, the property’s new Coral Bar will offer all-day dining with a new menu by renowned Chef Carlos Zamora that focuses on fresh, local ingredients. Additionally, a new pool deck will welcome destination weddings and celebrations, offering guests an al fresco setting like no other. The dynamic details: * The new pier is truly a highlight, featuring over-water hammocks and, at its furthest point, a gazebo for picture-perfect memories. It invites relaxation by day and unique private dining experiences by night. * A newly expanded pool deck will be a place to sip cocktails and gather for themed events. * The signature Coral Bar will lure all the senses with a Mexican-infused international menu and ocean views from the newly added second-level seating area. * The Gym has been relocated to a glass-walled sanctuary, where guests can exercise with state-of-the-art equipment surrounded by nature. * The all-new Temazcal (Sweat Lodge), offers guests the ultimate traditional wellness experience. Other unique highlights: *The property’s 500-bottle wine cellar is known for its vast selection of boutique Mexican wines. * The shaman-in-residence can be found tending to his herb garden in the Wayak Wellness Spa and offering all guests a traditional Mayan blessing upon arrival. * Each villa has its own patio, plunge pool, outdoor shower and thatched-palapa – ideal for outdoor dining and lounging in hand-crocheted hammocks. We are looking forward to welcoming you on July 2020. Best Regards. Viceroy Riviera Maya Team

Hello! My fiancé and I scheduled our honeymoon here the last week of November 2019. We recently were notified that the hotel will be shut immediately due to a land dispute and that they can no longer have us as guests. With our wedding approaching we are now desperate to find a hotel or resort that is similar to this viceroy. Does anyone have suggestions? We are looking for a small place anywhere between Cancún and Tulum on the beach. We both love swimming in the ocean so the beach must be swimable. We prefer a place with fewer guests and has a more boutique feel. Similar price range preferred as well All suggestions are welcome!

I HIGHLY recommend El Dorado Maroma! 💟

We are coming for 5 days (arrive Thursday and leave Monday) in October. Anyone have an idea on how much money a couple can anticipate spending each day while at Viceroy for food and drink? We did not get the all inclusive package. Not sure if they offer the all inclusive at the time of check in as an option in case we change our minds? Also, anyone have any suggestions for most private room/area for a Signature Villa? Thanks in advance.

I'd estimate $100-$125 per person per day for food and drinks, and that's not including breakfast as it should come with your room. It all depends how much you eat and drink as both are on the pricey side. The food is WONDERFUL and excellent quality. As for the villas, I always get confused on what they call each category, but the beach and poolside villas are the LEAST private. The ones a bit farther back are extremely private. No rooms are longer than a 5 minute walk to the beach. I love this hotel, so enjoy!

Has anyone stayed here without doing all inclusive? Are the on site restaurant prices ok, are there other restaurants nearby, is it easy to get to PDC, are the restaurants in PDC a rip off? I’m usually not a fan of all inclusive, but trying to decide if we would just end up spending more money feeding ourselves for a week.

Dear Karin C, Thank you for contacting us! how are you today? Viceroy Riviera Maya has two restaurants that offer a daily breakfast, lunch, and dinner a la carte. We offer all-inclusive packages to our guest to unconcerned about the prices of the food. In case you want to explore Playa del Carmen, we are 10 minutes on a cab far away from the downtown and, you could find different options of restaurants and food. We looking forward to welcoming you soon. Best regards Viceroy Riviera Maya Team

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"Rooms by the beach to avoid mosquitos"

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""Upgraded" beachfront rooms may have less privacy as you can see from the beach."

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"The villas with the ocean view are less private. If you're looking for privacy, book an internal villa."

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"We stayed in the jungle rooms and caught a sight of a monkey family!"

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"If you'd prefer your own pool I would suggest beachfront villas. If not important any villa would do the job."

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PRICE RANGE
€510 - €1,267 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
viceroy riviera maya hotel playa del carmen, tides riviera maya hotel, tides riviera maya resort, ikal del mar
FORMERLY KNOWN AS
The Tides Riviera Maya
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
41